poly Blackwire 8225 User Guide

poly Blackwire 8225 User Guide

Overview

  Icons
  Inline control
  LEDs
  What they mean
  Call button   Flashing green   Incoming call
      Solid green   On a call
      Slow flashing green   Call on hold
    Volume up button     Increases the listening volume
    Volume down button     Decreases the listening volume
    Mute button   Solid red   Headset muted
  ANC   Active Noise Canceling    

Microsoft Teams LEDs and functions*

  Icons
  Inline control
  LEDs
  What they mean
    Call button   Solid purple   Headset connected; Microsoft   Teams connected
      Flashing purple x3   Microsoft Teams failed to connect
      Flashing blue   Incoming call
      Solid blue   On a call
      Slow flashing blue   Call on hold
      Pulsing purple   Microsoft Teams notification
    Volume up button     Increases the listening volume
    Volume down button     Decreases the listening volume
    Mute button   Solid red   Headset muted
  ANC   Active Noise Canceling    

NOTE * Requires Microsoft Teams variant and application

Setup and software

Power and setup

Power on your headset by connecting to your computer or mobile device.

  • USB-A/USB-C connector
Load software

Download Poly Hub for Windows and Mac by visiting poly.com/software. This allows you tocustomize your device behavior through advanced settings and options.

Fit

Adjust the headbandLengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.

Position the boomThis headset can be worn on the left or right side. Rotate the boom to align with your mouth.

CAUTION To avoid breaking the boom, only rotate it up and over 180°.

Adjust the boomGently bend the boom in or out so it is approximately two finger widths from the corner of your mouth

Basics

Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Poly Hub (poly.com/software) or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application.

Answer or end a callTap the Call button or use your softphone.

Make a callDial using your softphone application.

RedialWhen not on an active call, double-tap the call button to redial the last call.

HoldTo put a call on hold, press and hold the Call button until you hear a beep or voice prompt.

VolumeListening volumePress the Volume up (+) or Volume down (-) button.

Adjust headset microphone volume (softphone)Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

MuteDuring a call, briefly press the mute button to mute the microphone on the inline controller. Tounmute press the button again.

ANCActive Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.Slide the ANC switch to choose:

  • Mid: recommended for office
  • High: recommended for loud environments

Online indicatorYour headset LEDs flash red to inform others that you are on a call. Manage settings in Poly Hub.

Troubleshooting

  I cannot hear caller
  •  Listening volume is too low. Press the volume up button on theheadset. and/or ensure that the volume setting on your computeris set accurately.
  • Your headset is not set as the default audio device. Use the audiosettings in your sound control panel/preferences to select yourheadset as the default audio device.
  Callers cannot hear me.
  •   Headset is muted. Tap the mute button to unmute themicrophone.
  • Headset microphone boom aligned incorrectly. Align the headsetboom with your mouth.
  • Your headset is not set as the default Voice device. Use the audiosettings in your sound control panel/preferences to change theinput device.
  The sound in the headset isdistorted.I can hear an echo in the headset.
  •   Lower the listen volume on your softphone until the distortiondisappears.
  • Adjust volume on headset.
  When I use my headset with asoftphone, the headset call controland mute buttons don’t work.
  •   Make sure the softphone you are using is supported by viewingwww.plantronics.com/softphonecompatibility.
  • If required to enable headset control (answer/end and mute)functionality, ensure you have Plantronics Hub for Windows/Macinstalled. See Load software.
  • Your mobile device may not support call control functionality.Check with device manufacturer.
  The other headset I was using tolisten to music does not work anymore.
  •   Your headset will set itself as the default audio device in Windows.Use the audio settings in your sound control panel/preferences tochange the audio device.
  My phone is not finding my headsetduring a call or while listening tomusic.
  •   When on a call or listening to music, make sure that audio isrouting to the desired headset by going to your settings andensuring it is defaulted.

Support

NEED MORE HELP?

poly.com/support

Plantronics, Inc.                Plantronics B.V.

345 Encinal Street                         Scorpius 171Santa Cruz, CA 95060                  2132 LR HoofddorpUnited States                                 Netherlands

2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners. Manufactured by Plantronics, Inc. 217736-06 05.20

 

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