IKEA 365+ Knives Instructions
Everyday life at home puts high demands on kitchen knives. IKEA 365+ knives are knives for everyday use. With a quality that stands up to the demands of daily cooking, these knives should be the first thing you choose in your kitchen drawer. We guarantee that IKEA 365+ knives will keep their function for 15 years.That means that they will still work as well as they did when they were new, provided that our care instructions are followed and they are subjected to normal domestic use (cutting food and being cleaned once a day and regular sharpening). This guarantee is subject to the terms and conditions stated in this folder.
IKEA HK will provide 15-year Guarantee to the IKEA 365+ knives series (“this Guarantee”)
What is covered under this guarantee?This guarantee covers structural manufacturing defects of all knives in the IKEA 365+ series. This means that, in normal domestic use and provided that our care instructions are followed, the knives will still work as well as they did during the guarantee period. In this instance, normal use is defined as using (for cutting food) and cleaning the knife by hand once a day and regular sharpening. The guarantee is valid for 15 years from the original date of the first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original, copy or photo of sales memo or the print-out of Online sales order invoice issued by IKEA Hong Kong/Macau is required to evidence the first purchase and all subsequent replacements. This guarantee will cover:
- Sharpness of the knife. The knife shall be sharp when you buy it and you will be able to keep it sharp so it can function properly, every day. The knife blade is made of a steel that is hardened so that it is possible to sharpen the knife to original sharpness anytime during the guarantee period.
- Durable handle. The handle of the knife should not crack, break or come loose from the blade so that the knife is not possible to use.
IKEA 365+ Cook’s knife
IKEA 365+ Bread knife
IKEA 365+ Cook’s knife
IKEA 365+ Vegetable knife
IKEA 365+ Utility knife
IKEA 365+ Chinese chopper
IKEA 365+ Paring knife
IKEA 365+ Knives, set of 3
What is not covered under this guarantee?• This guarantee does not cover changes in the appearance of the knife unless they have a significant effect on function;• This guarantee does not apply to products that have been stored incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;• This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents;• This guarantee does not apply if the product has been placed outdoors or in a humid environment;• This guarantee does not cover consequential or incidental damages;• This guarantee does not apply to bargain items, or any products without the original, copy or photo of sales invoice.
How does IKEA HK determine on any claim for this Guarantee?IKEA HK will examine the structural manufacturing defects of the products as alleged by the customer. After examination of the product and consultation with the manufacturer (as needed), IKEA HK shall determine in its sole discretion whether the product is covered under this guarantee. All decisions by IKEA HK shall be final.How does this Guarantee scheme work?Subject to confirmation that this guarantee shall apply, IKEA HK shall in its sole discretion replace a defective product as follows:• If the model of the product the customer first purchased is out of stock, he may choose a new product of equal value or a different model of the same category. If the customer chooses a more expensive product, the customer shall pay the difference. If the customer chooses a cheaper product, the balance will be forfeited.• The guarantee period of the replacement product shall be the balance of the 15 years from the date of the first purchase.• The product under guarantee must be returned to our Customer Service Counter in our stores in Hong Kong at the time of replace.
Care instructions
Cleaning
- Always wash the knife by hand.
- Clean and dry the knife directly after use. Doing so will help you avoid unsightly marks on the blade and also prevents any risk of bacteria spreading from, for example, raw chicken to fresh vegetables.
Sharpening and whetting
- A sharp knife is safer to use than a blunt one. Although the knife is made of molybdenum/vanadium stainless steel, which means the cutting edge is hard and durable, you should still sharpen the knife at regular intervals (except for bread knives). Once a week is usually advisable for ordinary household use.
- The sharpener must be made of a harder material than the steel in the blades. For this reason you need to use a knife sharpener made of ceramic, a diamond coated sharpening steel or a whetstone. Never use a sharpener of stainless steel.
- If a knife has become very blunt as a result of long use without regular sharpening or carelessness, you may need to have the blade professionally sharpened to restore its edge.
Storing and using your knife
- Avoid cutting through frozen or very hard foods (for example, bones), because this can cause the edge to bend or shards to loosen in the blade. If you cut into hard foods: Pull the knife back and forth through the food. Do not rock the knife from side to side.
- Always use a chopping board made of wood or plastic. Never cut on a surface of glass, porcelain or metal.
- Store your knife in a knife block or on a magnetic strip on the wall. Storing the knife in the right way protects the edge and prolongs the life of the knife.
All decisions of IKEA HK shall be final.In the event of discrepancy, the English version shall prevail.For enquiries, please call IKEA customer support centre hotline 3125 0888
Please keep all your original sales invoice by either form of original/copy/photo.
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