EMERSON Sensi Predict CSR User Guide

CSR Guide

Incoming call

  1. Listen.
  2. Understand the problem.
  3. Set the appointment.

Sensi Predict talking points:

  • There is a new product we now offer, it’s called Sensi Predict.
  • This new technology may have prevented your issue.
  • Can I send you a link (email/video) with more details about it?
  • Our tech will bring you more information.
  • Thanks, your appointment is………….

How it works:

  • 10 custom sensors on your HVAC analyze the performance and efficiencies of your system.
  • It emails you about potential issues, 80% of the time before the system breaks down.

Smart maintenance

24/7/365 Monitoring of 32 functions10 diagnostic sensorsMonthly performance reportsUrgent alertFilter reminder based on system usage20% Energy savingsInstallation reportPriority service………% Off parts and labor………% Off diagnostic /trip charge

FAQ/Selling points

  • Sensi Predict detects 80% of failures before they occur.
  • Monitors 32 functions on your HVAC system.
  • Encrypted data is sent via Wi-Fi to the secure Emerson cloud for analysis each time the system runs.
  • Works with Wi-Fi (smart) and non-connected thermostats.
  • Installation takes 60-90 minutes and requires a trained professional.
  • Monthly reports measure energy usage, performance, operating cost, and filter life.
  • Common immediate alerts sent by email: HVAC system has failed call for heat or cool, filter replacement, water detection,  evaporator coil freezing, furnace starting issues, AC or heat compressor performance, and capacity.
  • Sensi Predict doesn’t control your thermostat.
  • Sensi Predict comes with a 5-year warranty.
  • Wi-Fi at the location is required.
Sensi Predict:$……….per year(plus installation, see back for details) Sensi Predict Plus:$………per year + one visit.$………total(plus installation, see back for details) Additionalmaintenance visits:$………………./visit.

Installation cost

Sensi Predict™ Hub $………..Installed“Smart hub only”

Hub + Sensi™ Smart Thermostat $……..Installed“Classic thermostat”

Hub + Sensi™ Touch Smart Thermostat $…….Installed“Touch thermostat”

Benefits over traditional maintenance agreement.

  • Avoid discomfort from unexpected breakdowns. Sensi Predict can predict 80% of breakdowns before they happen.
  • Schedule maintenance to align with your schedule, not your HVACs.
  • $ per year gives you coverage 24/7/365.
  • Know the performance and efficiencies of your HVAC. Become educated about future repairs big and small.

1900020-4 The Sensi and Emerson logos are trademarks and service marks of Emerson Electric Co. ©2020

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