QUICK START GUIDEWi-Fi Cable ModemSBG7580-AC
What’s in the Box
Introduction
Front Panel LEDs
 |
Power |  |
On | Power is properly connected to the Wi-Fi cable modem |
| SendReceive |  |
On | Upstream (Send) and Downstream (Receive) status | |
| Online |  |
On | Wi-Fi cable modem is connected to the network | |
| 2.4 GHzWireless |  |
Flash | 2.4 GHz wireless connection is made between the Wi-Fi cable modem and your Wi-Fi device | |
| 5 GHzWireless |  |
Flash | 5 GHz wireless connection is made between the Wi-Fi cable modem and your Wi-Fi device |
Note: Detailed LED status information is available online in the SURFboard SBG7580-AC User Guide at the ARRIS Support website, www.arris.com/selfhelp.
The SBG7580-AC is a combination DOCSIS 3.0 cable modem and four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra-high-speed Internet access on your Wi-Fi home or small business network.Using the connection capabilities of the SBG7580-AC, you can connect your computer and other network-enabled devices via the four Ethernet ports or the 2.4 GHz and 5 GHz Wi-Fi connections. The SBG7580-AC connects to the existing coaxial cable connection in your home.Note: For Internet connections, you need a cable service connection with a cable Internet ServiceProvider. The SBG7580-AC will not work with DSL or satellite Internet service.
Let’s Get Started
A. Connect the coaxial cable (not included) from the cable wall outlet or RF splitter to the Cable connector on the rear of your SBG7580-AC.
B. Connect the Ethernet cable to any Ethernet port on the rear of your SBG7580-AC and the Ethernet port on your PC or laptop.
C. Connect the power cord to the Power port on the rear of your SBG7580-AC and then plug it into an electrical wall outlet that is not controlled by a wall switch.
Your SBG7580-AC will automatically power ON when the power cord is connected.
D. Check the front panel LEDs on your SBG7580-AC.After a brief pause, the first three LEDs should light up SOLID blue:
The 2.4 GHz and 5 GHz Wireless LEDs will light up SOLID when Wi-Fi connectivity is available and ready.
Make sure you have the Wi-Fi cable modem model name (SBG7580-AC), HFC MAC ID, and Serial Number (S/N) listed on the Wi-Fi cable modem label located on the bottom of your SBG7580-AC or attached in the Wi-Fi Cable Modem Label section at the end of this document.Note: For Comcast subscribers, please visit xfinity.com/activate before calling Comcast or ARRIS. If there is an issue with the activation, please call Comcast: 1-800-Xfinity (1-800-934-6489).Make sure you have your Comcast XFINITY account number, account phone number, and login information (your email address or user name and password).
E. Verify SBG7580-AC connectivity by accessing the Internet on your connected PC or laptop.
Visit any public webpage such as www.surfboard.com.If the website fails to open, please contact your service provider to set up your Internet service or activate your SBG7580-AC.
Set Up Your Wi-Fi Network Connection
Choose one of the following options:
Download ARRIS SURFboard® Manager
Connect using your mobile device
Download ARRIS SURFboard® Manager Mobile App
Download the iOS or Android version of the ARRIS SURFboard® Manager mobile app for your iOS or Android mobile device to set up your Wi-Fi home or small business network connection.
A. Use the ARRIS SURFboard Manager mobile app (see page 17) or the SBG7580-AC Web Manager (see page 26) to set the same network name and password, if you are replacing the router or Wi-Fi cable modem in an existing Wi-Fi network. This will ensure that yourWi-Fi devices will automatically connect to your new SBG7580-AC Wi-Fi network.
B. Download the ARRIS SURFboard® Manager mobile app from the Apple App Store or Google Play Store.Click or scan the QR code to download the mobile app on your iOS or Android mobile device:
Open the ARRIS SURFboard Manager mobile app and follow the prompts to configure your SBG7580-AC Wi-Fi network.
Connect using your mobile device
Some of the selections used in this procedure may vary slightly depending on your device and operating system. Please make sure to select the most applicable selections on your mobile device.
A. Access the Settings screen on your mobile device and then select Wi-Fi, Wireless, or Connections.Check that Wi-Fi or Wireless is set to ON.For Apple devices, you may have to enter a password and then select JOIN.
B. Select the SBG7580-AC Wi-Fi network from the list of available Wi-Fi networks.
C. Enter your Wi-Fi network password in the Password field and select Join or Connect.This is the password that you set up during the SBG7580-AC activation.
Download McAfee™ Secure Home Internet
A. Get protection in just a few steps.
| 1 |  |
Download the McAfee Secure HomeInternet mobile app from the AppleApp Store or Google Play Store |
| 2 |  |
Sign up through the mobile app |
| 3 |  |
Follow the step-by-step instructions in the mobile app to set up your home network |
B. Download the McAfee Secure Home Internet mobile app from the Apple App Store or Google Play Store.Click or scan the QR code to download the mobile app on your iOS or Android mobile device:
For more information, the McAfee Secure Home Internet User Guide is available online.
Web Manager
A. Manage your SBG7580-AC using the SBG7580-AC Web Manager.Open a web browser (e.g., Internet Explorer, Chrome, etc.) on your connected computer or laptop and then type 192.168.0.1 in the address bar.The default login are case-sensitive.
User Name: adminPassword: password
Change the default Web Manager password located under Basic Setup, Login Settings, and then click Apply to update your password.
B. Customize the default Wi-Fi network name or SSID (SBG7580AC-####) for your Wi-Fi home network after installing your SBG7580-AC and setting up your network connection(s).Note: You have the option to either keep the default Wi-Fi network name or create a new network name to help you to easily identify your Wi-Fi home network.
For additional assistance with your SBG7580-AC, ARRIS is available to help. Choose one of the following:
- Visit www.arris.com/selfhelp for Self Help, FAQs, Product Manuals, Live Chat, and Email support.
- Call us at 1-877-466-8646.
Wi-Fi Cable Modem Label
If the label is not attached, please check the bottom of your Wi-Fi cable modem.
© 2018 ARRIS Enterprises, LLC. All rights reserved.No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC.ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
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References
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