ResMed Remote CPAP Setups Instructions

ResMed Remote CPAP Setups

Intake

  1. you use a billing management system, such as Brightree™, create a profile for the patient using the information from the referral source, following your standard process.
  2. Call the patient to confirm patient qualification:
    • Phone required, recommend a video-enabled device.
    • Internet access for online support materials.
    • Patient willingness.
    • Any other internal requirements.
  3. If the patient is qualified, confirm the shipping address and email.
    • Update patient record, including contact information, as needed.
    • If the patient does not qualify for home delivery and remote setup, follow standard processes.
  4. A mask assessment will need to be completed if the mask is not prescribed.
    • If not prescribed, there are two options you can use to determine the right mask:Option 1The ResMed MaskSelector tool will automate your mask selection and sizing process.
      • Send the patient a unique link to have them complete this process.
      • See the ResMed MaskSelector module for more information.
    • Option 2Transfer to a clinician after the intake call OR schedule a follow-up call with a clinician to determine the mask.
      • You may have the scheduler collect initial mask information and transfer to a clinician for further assessment.
      • Guidance for remote selection/fitting is in the MaskSelector tool and resources module.
    • Documentation:
  5. Patients need to sign all of your standard consents, as well as provide approval for outreach via additional modalities such as video, email and/or text message, if applicable. Many patients are being extra vigilant about scams. It’s best practice to send emails while you’re on the phone with the patient, so they can open them, as well as to confirm the sender, what information will be requested and what actions will be recommended.
      • Obtain credit card authorization for co-pays.
      • When you receive these documents, file them in your patient records per your standard practice.
  6. Once the proper mask is determined and consent is received, let your team know the mask and device requirements.

Steps 1-5 MUST be completed before moving to step 6.

TIPS:

  1. You can easily obtain patient consent remotely. There are companies that allow you to e-sign documents, forms and agreements online through a secure platform. They allow you to add your existing forms and utilize their tools to create entry fields for inputting information such as name, signature, etc. You’ll need the patient’s name and email address to send documents or request an e-signature.Note: Some companies may offer free trials. Please remember to always enable security features when using these technologies.
  2. Shipping & device setup task template:Hello,Please place an order for the following:________ ResMed Air10™ with air tubing________ Mask________ Cushion________ Other materialsPlease reference the PO #_____________Please set the device to the followingsettings from the prescription:________ Therapy mode________ cm H20 (CPAP mode only)________ Min cm H20 (AutoSet™ mode only)________ Max cm H20 (AutoSet mode only)________ Response (AutoSet mode only)________ EPR™________ Ramp Time

ResMed.com

This reimbursement information is being provided on an “as is” basis with no express or implied warranty of any kind, and should be used solely for your internal informational purposes only. Verification is always the responsibility of the provider/supplier. The information does not constitute professional or legal advice on reimbursement and should be used at your sole liability and discretion. All coding, coverage policies and reimbursement information is subject to change without notice. ResMed does not represent or warrant that any of the information being provided is true or correct and you agree to hold ResMed harmless in the event of any loss, damage, liabilities or claims arising from the use of the reimbursement information provided to you. Before filing any claims, it is the provider’s/supplier’s sole responsibility to verify current requirements and policies with the applicable payer.

The Centers for Medicare and Medicaid Services (CMS) have encouraged remote setup and other means to reduce the spread of the coronavirus during the public health emergency. It is the responsibility of the provider to determine the current CMS guidance on use of remote tools.

Distributed by ResMed Corp, 9001 Spectrum Center Boulevard, San Diego, CA 92123 USA (858) 836-5000 or (800) 424-0737 (toll-free). See ResMed.com for other ResMed locations worldwide. Air10 and Brightree are trademarks and/or registered trademarks of the ResMed family of companies. Specifications may change withoutnotice. For patent and other intellectual property information, see ResMed.com/ip. © 2020 ResMed. 10112093/1 2020-08

References

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