Setup Guide
Ooma Connect Base Station Setup Guide and Troubleshooting
What’s in the Box
Activate Your Ooma Office Account
If you purchased the Ooma Connect Base Station through a qualified Ooma salesperson, it should already be activated. You should have received an email from Ooma with your account details, including the main phone number and administrator password.If you purchased the Ooma Connect Base Station through a retailer or secondhand, you mayneed to start by activating your Ooma Office Account. To do so:
- Go to office.ooma.com on your computer
- Choose “Sign Up for Ooma Office”
- Follow the instructions to create a new account
Account InformationOnce you have activated your Ooma Office account, feel free to enter your key information here:
Connect to the Internet
Choose one or both of the following ways to connect your Base Station 
to the Internet:
- Use the included Ethernet cableto connect your Base Station to your router. Insert one end of the cable into the WAN port on the back of your Base Station. Insert the other end into an open porton your router.AND / OR
- If you have purchased anOoma Wireless Adapter, connectit to the LTE port on the back ofthe Base Station.The Ooma Wireless Adapter can provide either a primary or a backup Internet connection.
Power on Your Base Station
Plug the small end of the power adapter in to the Base Station and the other end in to anAC wall outlet.
Wait for Bootup and Software Update
Your Ooma Connect Base Station will take a few minutes to start up. The left light on the front willbe solid red or blinking red during this period.If the Base Station requires a software update, it may blink purple while it is downloading the new software and updating. The device may also reboot during the software update.Do not disturb the device until it has completed its updates. When the updates are complete and ready to use, the left LED will remain solid blue for more than five minutes.
LED Lights Reference
Left Light Right Light
Solid Blue – System is operational Off – Wireless adapter is not connected
Solid Red – System is booting up Solid Green –System is actively using LTE connection
Blinking Red – System is not operationalor is booting up
Blinking Purple – New software isbeing downloaded
Connect Phones
You can connect three types of phones to the Ooma Connect Base Station:
- Traditional Analog Phones – Plug these into the phone jack labeled ‘PHONE’ on the back of the Base Station.
2. Ooma DECT Devices – Refer to the instructions provided with your DECT devices like the DP1-0 or Linx device.3. IP Phones – Refer to the instructions on p. 10
Customer Support
Need help? Ooma has a wealth of available resourcesto help if you need assistance.Support Articles and User Manuals. Access our comprehensive knowledge baseat support.ooma.com/office.Live Customer Care. Speak with a support specialist at 1-866-939-6662 (US)or 1-877-948-6662 (Canada).
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