Cisco IP Phones Shortcuts Guide
Solid green: The line is available for a new call.
Solid red: The line has an active call.
Slow flashing red: The line has a call on hold.
Fast flashing red: The line has an incoming call or call waiting.
Making Calls
To an internal extension
Pick up the handset or press the Speaker key and dial the three-digit extension number.
To an external number
Pick up the phone or press the Speaker key and dial the 10- or 11-digit phone number.
To an international number
Pick up the phone or press the Speaker key and dial 011, then the country code and phone number.
To emergency services
Pick up the phone or press the Speaker key and dial 911.
Receiving Calls
Answering a call
Pick up the handset or press the Speaker key when the phone rings.
Answering a call waiting
Press the answer softkey when you hear the call waiting beep.
Ending Calls
One active call
If the call is active, hang up the handset, press the Speaker key, or press the solid red Line key.
Multiple active calls
If the call to end is active, press the Line key that is solid red or hang up the handset.If the call to end is on hold, press its flashing red Line key to retrieve the held call, and then press the same Line key again or hang up the handset.
Placing Calls on Hold
Putting a call on hold
Press the Hand key to place a call on hold.Press the Hand key or the slowly flashing red Line key to resume the call.
Placing a new call with an active call
Press a green Line button to put the active call on hold, then dial the new phone number.
Switching between held calls
Press the corresponding slowly flashing red Line key to retrieve the held call. The current active call is automatically put on hold.
View details of calls in progress
Use the Up or Down arrow keys to see the phone numbers and call durations for each currently active or held call.
Three-Way Conferencing
Calling a new party
Press a green Line key to place the current active call on hold. Enter the new internal or external number you wish to call. Once the new party answers the call, press the confLx softkey to start the conference.
One active call and one or more held calls
Press the confLx softkey to start the conference. If multiple calls are on hold, use the Up/Down keys to select the call you want to conference in, then press select softkey.
Two or more held calls
Press the Hand key to retrieve one of the held calls. Press the confLx softkey. Use the Up/Down keys to select the call to conference in then press select softkey.
Stopping a conference call
Press the Hand key, then press on the corresponding Line key to resume the call with one party.Hang up or press the Speaker key to end a conference call in progress and terminate all corresponding calls.
Transferring Calls
Blind transfer (one-step)
Press the bxfer softkey to place the call on hold. Dial the three-digit extension and then hang up.
Attended transfer (two-step)
Press the xfer softkey to place the call on hold.Dial the three-digit extension and wait until the second party answers.Press xfer softkey again, or press the cancel softkey to reconnect with the original call.
Transfer to a user extension’s voicemail
Press the bxfer softkey to place the call on hold. Dial **, then the three-digit extension.
Call Forwarding
Turn on call forwarding
Pick up the phone and dial *72. Wait for the prompt, and then dial the phone number that will receive forwarded calls followed by #. The system will confirm the number you have entered.
Disable call forwarding
Pick up the phone and dial *73#. Wait for the confirmation prompt.
Accessing and Updating Voicemail
Listening to voicemail
Press the Envelope key, then follow the menu prompts.
Recording/updating your greeting
Select Option 5 from the voicemail menu, then select Option 1.
Recording/updating your name
Select Option 5 from the voicemail menu, then select Option 2.
Changing your PIN
Select Option 5 from the voicemail menu, then select Option 3.
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