Ajax Systems DoubleButton User Manual

User Manual

Ajax Systems Double Button

Double Button is a wireless hold-up device with advanced protection against accidental presses. The device communicates with a hub via the encrypted jeweler radio protocol and compatible only with Ajax security systems. The line-of-sight communication range is up to 1300 meters. Double Button operates from the pre-installed battery up to 5 years.

Double Button is connected and configured via Ajax app on iOS, Android, macOS,and Windows. Push notifications, SMS, and calls can notify about alarms and events.

Buy the Double Button hold-up device

 

Functional elements

  1. Alarm activation buttons
  2. LED indicators / plastic protective divider
  3. Mounting hole

 

Operating principle

Double Button is a wireless hold-up device, featuring two tight buttons and a plastic divider to protect against accidental presses. When pressed, it raises an alarm (hold-up event), transmitted to users and to the security company’s monitoring station.

An alarm can be raised by pressing both buttons: one-time short or long press (more than 2 seconds). If only one of the buttons is pressed, the alarm signal is not transmitted.

All Double Button alarms are recorded in the Ajax app’s notification feed. The short and long presses have different icons, but the event code sent to the monitoring station, SMS, and push notifications do not depend on the pressing manner.

Double Button can only operate as a hold-up device. Setting the type of alarm is not supported. Keep in mind that the device is active 24/7, so pressing the Double Button will raise an alarm regardless of the security mode.

Only alarm scenarios  are available for Double Button. The control mode for automation devices is not supported.

 

Event transmission to the monitoring station

The Ajax security system can connect to the CMS and transmit alarms to the monitoring station in  Sur-Gard (ContactID) and SIA DC-09 protocol formats.

Connection

The device is not compatible with ocBridge Plus uartBridge, and third party security control panels.

 

Before starting connection

  1. Install the Ajax app Create an account. Add a hub to the app and create atleast one room.
  2. Check if your hub is on and connected to the Internet (via Ethernet cable, Wi-Fi,and/or mobile network). You can do this in the Ajax app or by looking at theAjax logo on the front panel of the hub. The logo should light with white orgreen if the hub is connected to the network.
  3. Check if the hub is not armed and does not update by reviewing its status inthe app.

Only users with administrator permissions can connect a device to a hub.

 

How to connect DoubleButton to a hub

  1. Open the Ajax app. If your account has access to several hubs, select the hubto which you want to connect the device.
  2. Go to the Devices tab and click Add device
  3. Name the device, scan or enter the QR code (located on the package), select aroom and a group (if group mode is enabled).
  4. Click Add — the countdown will begin.
  5. Hold any of two buttons for 7 seconds. After adding DoubleButton, its LED willflash green once. DoubleButton will appear in the list of hub devices in the app.

To connect DoubleButton to a hub, it should be located on the same protected object as the system (within the hub’s radio network range). If the connection fails, try again in 5 seconds.

DoubleButton can be connected to one hub only. When connected to a new hub,the device stops sending commands to the old hub. Added to a new hub, DoubleButton is not removed from the device list of the old hub. This must be done manually in the Ajax app.

Updating the device statuses in the list occurs only when DoubleButton is pressed and does not depend on the Jeweller settings.

 

States

The states screen contains information about the device and its current parameters. Find the DoubleButton states in the Ajax app:

  1. Go to the Devices tab
  2. Select DoubleButton from the list.

 

Setting up

DoubleButton is set up in the Ajax app:

  1. Go to the Devices tab
  2. Select DoubleButton from the list.
  3. Go to Settings by clicking on the icon.

Please note that after changing the settings, you need to press Back to apply them.

 

Alarms

A DoubleButton alarm generates an event notification sent to the security company’s monitoring station and system users. The pressing manner is indicated in the event feed of the app: for a short press, a single-arrow icon appears, and fora long press, the icon has two arrows.

To reduce the probability of false alarms, a security company can enable the alarm confirmationfeature.

Note that the alarm confirmation is a separate event that does not cancel the alarm transmission. Whether or not the feature is enabled, DoubleButton alarms are sent to a CMS and to security system users.

 

Indication

DoubleButton blinks red and green to indicate command execution and battery charge status.

 

Application

DoubleButton can be fixed on a surface or carried around.

 

How to fix DoubleButton on a surface

To fix the device on a surface (e. g. under a table), use Holder.

To install the device in the holder:

  1. Choose a location to install the holder.
  2. Press the button to test whether the commands are delivered to a hub. If not,choose another location or use the ReX radio signal range extender.
  3. Fix Holder on the surface using the bundled screws or double-sided adhesive tape. 
  4. Put DoubleButton into the holder.

When routing DoubleButton through ReX, keep in mind that it does not automatically switch between a range extender and a hub. You can assign DoubleButton to a hub or another ReX in the Ajax app.

Please note that Holder is sold separately.

Buy Holder

 

How to carry DoubleButton

The button is easy to carry around thanks to a special hole on its body. It can beworn on the wrist or neck, or be hanged on a keyring.

DoubleButton has an IP55 protection index. Which means that the device body isprotected from dust and splashes. And a special protective divider, tight buttons,and the need to press two buttons at once eliminate false alarms.

 

Using DoubleButton with alarm confirmation enabled

Alarm confirmation is a separate event that a hub generates and transmits to aCMS if the hold-up device has been activated by different types of pressing (shortand long) or two specified DoubleButtons have transmitted alarms within a specified time. By responding to confirmed alarms only, a security company and police reduce the risk of unnecessary reacting.

Note that the alarm confirmation feature does not disable the alarm transmission.Whether or not the feature is enabled, DoubleButton alarms are sent to a CMS andto security system users.

 

How to confirm alarm with one DoubleButton

To raise a confirmed alarm (hold-up event) with the same device, you need toperform any of these to actions:

  1. Hold both buttons simultaneously for 2 seconds, release, and then press both buttons again briefly.
  2. Simultaneously press both buttons briefly, release, and then hold both buttons for 2 seconds.

 

How to confirm alarm with several DoubleButtons

To raise a confirmed alarm (hold-up event), you can activate one hold-up device twice (according to the algorithm described above) or activate at least two different DoubleButtons. In this case, it doesn’t matter in what way two different DoubleButtons were activated — with a short or long pressing.

 

Maintenance

When cleaning the device body, use products suitable for technical maintenance.Do not use substances containing alcohol, acetone, gasoline, or other active solvents to clean DoubleButton.

The pre-installed battery provides up to 5 years of operation, considering one pressing per day. More frequent use may decrease battery life. You can check the battery status at any time in the Ajax app.

If DoubleButton cools down up to -10°C and below, the battery charge indicator in the app can show low battery status until the button heats up to above-zero temperatures. Note that the battery charge level is not updated in the background,but only by pressing DoubleButton.

When the battery charge is low, users and a security company monitoring station receive notification. The device LED smoothly lights up red and goes out after each button pressing.

 

Technical Specifications

Complete set

  1. DoubleButton
  2. CR2032 battery (pre-installed)
  3. Quick Start Guide

 

Warranty

The warranty for the AJAX SYSTEMS MANUFACTURING Limited Liability Company products is valid for 2 years after purchase and does not extend to the bundled battery. If the device does not function properly, we recommend that you first contact the support service as technical issues can be resolved remotely in half of the cases!

Technical support: [email protected]

 

Ajax Systems DoubleButton User Manual – Ajax Systems DoubleButton User Manual –

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References

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