APC Smart-UPS C Tower Rack-Mount 2U Instruction Manual

Table of Contents

APC Smart-UPS C Tower Rack-Mount 2U Instruction Manual

For Professional Business Applications – Not For Consumer Use

1000/1500 VATower / Rack-Mount 2U120 Vac/230 Vac

Important Safety Messages

SAVE THESE INSTRUCTIONS – This manual contains important instructions that should be followed during installation and maintenance of the UPS and batteries.

Read these instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this document or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.

The addition of this symbol to either a “Danger” or “Warning” safety label indicates that an electrical hazard exists which will result in personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.Product Handling Guidelines

DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.

WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.

NOTICE is used to address practices not related to physical injury.

Product Handling Guidelines

Safety and General Information

Inspect the package contents upon receipt.Notify the carrier and dealer if there is any damage.

Adhere to all national and local electrical codes.
All wiring must be performed by a qualified electrician.
Changes and modifications to this unit not expressly approved by APC by Schneider Electric could void the warranty.
This UPS is intended for indoor use only.
Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity.
Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.
For a UPS with a factory installed power cord, connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.
The equipment is heavy. Always practice safe lifting techniques adequate for the weight of the equipment.

Deenergizing safetyThe UPS contains internal batteries and may present a shock hazard even when disconnected from the branch circuit (mains). Before installing or servicing the equipment check that the:

Input circuit breaker is in the OFF position.
Internal UPS batteries are removed.

Electrical safety

Use tools with insulated handles.
Do not handle any metallic connector before power has been disconnected.
For models with a hardwired input, the connection to the branch circuit (mains) must be performed by a qualified electrician.
230 V models only: In order to maintain compliance with the EMC directive for products sold in Europe, output cords attached to the UPS must not exceed 10 meters in length.
The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will typically be green, with or without a yellow stripe.
Leakage current for a pluggable, Type A UPS may exceed 3.5 mA when a separate ground terminal is used.
The UPS input ground conductor must be properly bonded to protective earth at the service panel.
If the UPS input power is supplied by a separately derived system, the ground conductor must be properly bonded at the supply transformer or motor generator set.

Hardware safety

Check that all branch circuit (mains) and low voltage (control) circuits are deenergized, and locked out before installing cables or making connections, whether in the junction box or to the UPS.
Wiring by a qualified electrician is required.
Check national and local codes before wiring.
Strain relief is required for all hardwiring (supplied with select products). Snap in type strain reliefs are recommended.
All openings that allow access to UPS hardwire terminals must be covered. Failure to do so may result in personal injury or equipment damage.
Select wire size and connectors according to national and local codes.

Battery safety

Servicing of user replaceable batteries should to be performed or supervised by personnel knowledgeable about batteries and required precautions.
The batteries typically last for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life.
APC by Schneider Electric uses sealed lead acid batteries. Under normal use and handling, there is no contact with the internal components of the battery. Over charging, over heating or other misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.
CAUTION: Before installing or replacing the batteries, remove jewelry such as wristwatches and rings. High short circuit current through conductive materials could cause severe burns.
CAUTION: Do not dispose of batteries in a fire. The batteries may explode.
CAUTION: Do not open or mutilate batteries. Released material is harmful to the skin and eyes and may be toxic.

General information

The model and serial numbers are located on a small, rear panel label. For some models, an additional label is located on the chassis under the front bezel.
Always recycle used batteries.
Recycle the package materials or save them for reuse.

Radio Frequency warningWARNING: This is a category C2 UPS product. In a residential environment, this product may cause radio interference, in which case the user may be required to take additional measures.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are intended to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Specifications

For additional specifications, refer to the APC Web site at www.apc.com.Environmental specifications

Product Overview

Front panel features

Rear panel features

Dimensions and weights

Installation

For UPS installation information, refer to the Installation Guide included with the UPS.

The Installation Guide is also available on the Documentation CD included with the UPS and on the APC by Schneider Electric Web site, www.apc.com.

PlacementThe UPS is intended for IT environments. Avoid placement where there is excessive dust, temperature and humidity. Note that temperature in excess 25oC may have an adverse effect on battery and UPS life. All vents on the side or rear of the UPS should be free of obstructions.The UPS is heavy. For rack-mount units it is suggested that the batteries be removed to facilitate easier installation. The UPS should be placed near the bottom of the rack.

Connect to equipment and utilitiesNote: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.

RISK OF DAMAGE TO EQUIPMENT OR PERSONNEL

Adhere to all local and national electrical codes.
Wiring should be performed by qualified electrician.
Always connect the UPS to a grounded outlet.

Failure to follow these instructions can result in injury.

Connect equipment to the outlets in the rear of the UPS.
Connect the APC SmartConnect port to your nearest network switch using the cable provided.
Connect the UPS input to AC power.
Press the main power button on the UPS display to turn on the UPS output.Note: The On-line LED will light green when the output is on.
Log onto www.smartconnect.apc.com or scan the QR code to launch the registration process. The website includes instructions to setup your online account, activate your warranty and begin managing your UPS remotely.

Note: By connecting this product to the Internet using the APC SmartConnect port, you are agreeing to APC SmartConnect Terms of Use, as found at smartconnect.apc.com. Schneider Electric Data Privacy Policy can also be found at smartconnect.apc.com.

Status Indicators

Display panel features

On Line/On Battery LED
POWER ON/OFF button
Site Wiring Fault/System Alert LED
Display interface
MENU button
MUTE/ENTER button

Note: Refer to “Display Menu” section on page 11 in this manual for a detailed description of the front panel buttons and icons.

Display icons

LCD status indicators

Display MenuThe main part of the display will show different parameters of the UPS. Pressing the menu button will toggle through the various menus programmed for Output Voltage, Runtime, Input Voltage, SmartConnect Status, etc.

Feature Reference Guide

Normal mode

Configuration modeConfiguration mode provides the ability to adjust UPS parameters and initiate control actions. To enter configuration mode hold the MUTE and MENU buttons together for 2 seconds until the system emits a short beep and the display will flash to indicate the UPS has entered Configuration Mode.

When in Configuration Mode, the MENU button cycles the display through the available options. The MUTE button toggles the configuration settings for that option.

Note: When the UPS detects 20 seconds of no activity in Configuration Mode, or when the MUTE and MENU buttons are pressed together for 2 seconds until the system emits a short beep, the UPS returns to Normal mode.

Troubleshooting

System Errors and Message Codes

For more information on System Errors, contact customer support at the APC by Schneider Electric Web site, www.apc.com/support.

SmartConnectAPC SmartConnect allows you to monitor the health and status of your UPS from any device connected to the Internet. Visit www.smartconnect.apc.com to learn more.

Battery Replacement

* Contact Schneider Electric Worldwide Customer Support to determine the age of the installed battery modules.

Always recycle used batteries.For information on recycling a used battery, refer to the Battery Disposal Information sheet included with the replacement battery.

Battery life is highly dependent on temperature and use. To identify when to replace batteries, the Smart-UPS models have a predictive battery replacement date indication and automatic (and configurable) self-tests.

Proactively replace batteries to maintain the highest availability. To ensure protection and high performance, use only genuine APC replacement battery cartridges (RBC™). The APC RBC contains instructions for battery replacement and disposal. To order a replacement battery go to the APC by Schneider Electric Web site, www.apc.com.

Transport

Shut down and disconnect all connected equipment.
Disconnect the unit from utility power.
Disconnect all internal and external batteries (if applicable).
Follow the shipping instructions outlined in the Service section of this manual.

Service

If the unit requires service, do not return it to the dealer. Follow these steps:

Review the Troubleshooting section of the manual to eliminate common problems.
If the problem persists, contact APC by Schneider Electric Customer Support through the APC Web site, www.apc.com.a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit.b. Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).c. If the unit is under warranty, the repairs are free.d. Service procedures and returns may vary internationally. Refer to the APC Web site for country specific instructions.
Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.a. Always DISCONNECT THE UPS BATTERIES before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The internal batteries may remain in the UPS.
Write the RMA# provided by Customer Support on the outside of the package.
Return the unit by insured, prepaid carrier to the address provided by Customer Support.

Limited Factory Warranty

Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period.

This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.

SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user’s or any third person’s misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT’s recommendations or specifications. Further, SEIT shall not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.

EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.

SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.

SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT’S RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.

THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.

IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISEIN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.

NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT’S LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the SEIT Web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

APC by Schneider ElectricWorldwide Customer Support

Customer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:

Visit the APC by Schneider Electric web site to access documents in the APC by Schneider.

Electric Knowledge Base and to submit customer support requests.

www.apc.com (Corporate Headquarters)Connect to localized APC by Schneider Electric web sites for specific countries, each of which provides customer support information.
www.apc.com/support/Global support searching APC by Schneider Electric Knowledge Base and using e-support.

Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail.

Local, country specific centers: go to www.apc.com/support/contact for contact information.
For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributor from whom you purchased your APC by Schneider Electric product.

Select models are ENERGY STAR® qualified.

For more information on your specific model go to www.apc.com.

© 2021 APC by Schneider Electric. APC, the APC logo and APC, the APC logo, Smart-UPS and Smart Connect are owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.

References

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Posted

2023-01-18

APC

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1000, 120 Vac, 1500 VA, 230 Vac, APC, Smart-UPS C Tower Rack-Mount 2U