SMX2000LV SMX2000LVNC SMX3000LV SMX3000LVNC SMX2200HV SMX3000HV SMX3000HVT SMX3000HVNC Smart-UPS X Uninterruptible Power Supply
Operation ManualSmart-UPSTM XUninterruptible Power SupplyLow VoltageSMX2000LV SMX2000LVNCSMX3000LV SMX3000LVNCHigh VoltageSMX2200HV SMX3000HV SMX3000HVT SMX3000HVNC Tower/Rack-Mount 4UFor Professional Business Applications Not For Consumer Use
su0787a
OverviewProduct DescriptionThe APCTM by Schneider Electric Smart-UPSTM is a high performance uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges, small utility power fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to safe levels or the batteries are fully discharged.This user manual is available on the enclosed CD and on the APC by Schneider Electric web site, www.apc.com.Important Safety MessagesRead the instructions carefully to become familiar with the equipment before trying to install, operate, service or maintain it. The following special messages may appear throughout this manual or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.The addition of this symbol to a Caution product safety label indicates that a hazard exists that can result in injury and product damage if the instructions are not followed.The following safety messages may appear throughout this manual to warn of potential hazards.CAUTIONCAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage and minor or moderate injury.CAUTIONCAUTION indicates a potentially hazardous situation which, if not avoided, can result in equipment damage.Safety and General InformationInspect the package contents upon receipt. Notify the carrier and dealer if there is any damage.Read the Safety Guide supplied with this unit before installing the UPS. · Adhere to all local and national electrical codes. · This UPS is intended for indoor use only. · Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or humidity. · Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation. · The battery typically lasts for three to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent short duration discharges will shorten battery life. · Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords. · The batteries are heavy. Remove the batteries prior to installing the UPS in a rack. · Always install external battery packs (XLBPs) at the bottom of the rack. The UPS must be installed above the XLBPs. · The UPS display interface will recognize as many as 10 external battery packs connected to the UPS. However there is no limit to the number of XLBPs that can be used with the UPS. · Refer to “Specifications” on page 2 for UPS and battery weight.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
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SpecificationsFor additional specifications, refer to the APC by Schneider Electric web site at www.apc.com.
TemperatureMaximum ElevationHumidity Battery
Operating
0° to 40° C (32° to 104° F)
Storage
-15° to 45° C (5° to 113° F) charge UPS battery every six months
Operating
3,000 m (10,000 ft)
Storage
15,000 m (50,000 ft)
0% to 95% relative 0° to 40° C (32° to 104° F) humidity, non-condensing
Maintenance free, sealed lead acid
Battery cartridge weight: 23.8 kg (52.4 lb) UPS weight: 17.2 kg (38 lb) UPS + battery cartridge weight: 41 kg (90.4 lb) SMX120BP chassis weight: 13.24 kg (29.2 lb) SMX120BP chassis + battery cartridge weight: 47.54 kg (104.8 lb)
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
su0783a
Product OverviewFront panel featuresDisplay interface panel UPS battery cable and connector Battery compartment Bezels
Rear panel features SMX2000, 120 Vac
SMX3000, 120 Vac
su0756aSMX2200/SMX3000, 230 Vac
GROUP 2 GROUP 1
su0757a
GROUP 3
SMX3000, 208 Vac
GROUP 1 GROUP 2
GROUP 1
GROUP 2 GROUP 3
GROUP 3
su0755a
su0754a
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
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Rear panel features continued
SmartSlot
Use the SmartSlot to install an optional Network Management Card (NMC).
Chassis ground screw
The UPS has a ground screw for connecting the ground leads on transient voltage devices. Prior to connecting a ground lead, disconnect the UPS from AC power.
Utility power cable
Use the power cable (supplied), to connect the UPS to utility power.
UPS circuit breaker reset buttonControllable Outlet Group 1Controllable Outlet Group 2
Press this button to reset the UPS circuit breaker after an overload condition has occurred.Connect critical electronic devices such as a computer, monitor, modem or other data sensitive devices to these outlets.Connect peripheral electronic devices to these outlets.
Controllable Outlet Group 3External battery connectorEPO terminal
Connect peripheral electronic devices to these outletsUse the external battery cable to connect the UPS to an XLBP. XLBPs provide extended runtime during power outages. The UPS can support up to 10 external battery packs. The Emergency Power Off (EPO) terminal allows the user to connect the UPS to a central EPO system.
Serial port
To use PowerChute software, connect the serial cable (supplied), to the Serial port. Use only interface kits supplied or approved by APC by Schneider Electric. Any other serial interface cable will be incompatible with the UPS connector.
USB port
Connect a USB cable from a computer to use power management software. Note: Serial and USB communication can only be used individually, they cannot be used at the same time.
InstallationUPSFor UPS installation instructions, refer to the Smart-UPS X 2000-3000 VA Installation Guide that is supplied with the UPS. The guide is also available on the enclosed User Manual CD and the APC by Schneider Electric web, site at www.apc.com.PowerChute network management softwareFor installation instructions, refer to the PowerChute software CD supplied with the UPS. Installation instructions are also available on the APC by Schneider Electric web site, www.apc.com.External battery pack (optional)For installation instructions, refer to the Smart-UPS X 2000-3000 VA External Battery Pack Installation Guide that is supplied with the external battery pack. The guide is also available on the enclosed User Manual CD and the APC by Schneider Electric web, site at www.apc.com.
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
OperationConnect EquipmentCAUTIONRISK OF EQUIPMENT DAMAGE· Adhere to all local and national electrical codes. · Wiring should be performed by qualified electrician. · Always connect the UPS to a grounded outlet.Failure to follow these instructions can result in equipment damageNote: The UPS will charge to 90% capacity in the first three hours of normal operation. Do not expect full battery runtime capability during this initial charge period.1. Connect equipment to the outlets on the rear panel of the UPS. Refer to “Switched Outlet Groups” on page 12.2. Connect the UPS to the building utility power. Connect the UPS to a two pole, three wire, grounded source only.3. To use the UPS as a MASTER ON/OFF switch, turn on equipment that is connected to the UPS. 4. To turn on the UPS and all connected equipment. Press the ON/OFF button on the front panel of theUPS. 5. Follow the prompts to configure the UPS using the set up wizard the first time the UPS is turnedon. Refer to “Configuration” on page 9 and “Menu overview” on page 6.Network Management Card settingsThese settings are available only on units that have a Network Management Card (NMC).· NMC IP Address Mode · NMC Default Gateway
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Display InterfaceOnline LED UPS Output ON/OFF button On Battery LED Fault LED Replace Battery LED Display screen UP/DOWN arrow buttons ENTER button ESCAPE button
APC By Schneider Electricsu0343a
Display interface operation Use the UP/DOWN arrow buttons to scroll through the main menu options. Press ENTER to view the sub menus under each main menu option. Press ESCAPE to exit a sub menu and return to a main menu.Menu overview The display interface has Standard and Advanced menu screens. The preference for Standard or Advanced menu selections is made during initial installation and can be changed at any time through the Configuration menu. The Standard menu screens are the most commonly used screens. Default settings are included on the Standard menu screens. The Advanced menu adds scrolling status screens and additional menus for UPS control and logs.Note: Actual menu screens may differ by model and firmware revision.
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
Main Menu StatusSome of these options are displayed as scrolling menusControl Configuration
Display Description Operating mode Efficiency Load power (Watts, %, VA) Load amperage Load energy meter Battery charge level % Battery runtime (hours, min) Battery temperature Battery voltage Number of external battery packs Input voltage and frequency Output voltage and frequency Last transfer reason Last UPS self test result Outlet group status NMC IP address (if used) UPS control Group outlet control Language Output voltage setting Green mode Power quality Menu type Audible alarms Display mode Sensitivity Low and high voltage transfer points Low battery warning threshold Automatic self test interval Battery install date Reset energy meter Enter start up wizard Perform firmware update Reset to factory defaults Outlet group configuration (delays, reboot, min return, load shedding)
Standard Option x x xx x xx x x xx x x x x xxx
Advanced Option x (scrolling menu)x x (scrolling menu)x x x x (scrolling menu) x x x x (scrolling menu) x (scrolling menu) x (scrolling menu) x x (scrolling menu) x x x x x x x x x x x x x x x x x x x x
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
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Main Menu Test & DiagnosticsLogs About
Display Description UPS self test UPS alarms test UPS calibration test Last 10 transfer events (if applicable) Last 10 fault events (if applicable) Model identification Part number Serial number UPS manufacture date Replace battery part number External battery part number Battery install date Replace battery date UPS firmware revision NMC Information – part/serial/version numbers/manufacture date/MAC address/ firmware revision (if applicable)
Standard Option x x xx x x x x x x x x
Advanced Option x x x x x x x x x x x x x x x
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
ConfigurationUPS SettingsStart up Settings Use the display interface to configure these settings at initial start up. The UPS will prompt for a response to each setting, if no response is given, the default setting will be used.Note: The UPS will not turn on until all of these settings have been configured.
Function Factory Default Options
Language English
· English · French · German · Spanish · Italian · Portuguese · Japanese
Output Voltage
Low Voltage: 120 Vac
· 100 · 110 · 120 · 127
High Voltage: 230 Vac
· 200 · 208 · 220 · 230 · 240
Input Power Good Quality
· Good · Fair · Poor
Menu Type Date
StandardUPS manufacture date + 90 days
Standard or Advancedmm-yyyy
Description The language for the display interface. Language options will vary by model and firmware version.Set the output voltage while the UPS is in Standby mode.Select the desired utility power input quality. · Good: The UPS will go on battery power more often toprovide the cleanest power supply to the connected equipment. · Fair: The UPS will tolerate some voltage fluctuations. · Poor: The UPS will tolerate more voltage fluctuations and will go on battery power less often. If unsure of the local power quality, or the connected equipment is sensitive to voltage fluctuations set the sensitivity level to Good, using the Advanced menu. The advanced menus include all parameters. The Standard menus display a limited set of menus and options. Enter the current date.
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General settingsConfigure these settings at any time, using the display interface, PowerChuteTM software, or a network management card.
Function
Factory Default
Options
Description
High Transfer Low Voltage
Point
100 V: 108 Vac
110 V: 116 Vac
120 V: 127 Vac
127 V: 134 Vac
108-114 Vac 116-125 Vac 127-136 Vac 134-143 Vac
To avoid unnecessary battery usage, set the transfer point higher if the utility voltage is chronically high and the connected equipment is known to work under this condition. The POWER QUALITY setting will automatically change this setting. Note: Use the Advanced Menus to configure this setting.
High Voltage
200 V: 216 Vac
216-228 Vac
208 V: 220 Vac
220-235 Vac
220 V: 242 Vac
242-254 Vac
230 V: 253 Vac
253-265 Vac
240 V: 264 Vac
264-276 Vac
Low Transfer Point
Low Voltage 100 V: 92 Vac 110 V: 98 Vac 120 V: 106 Vac 127 V: 112 Vac
86-92 Vac 89-98 Vac 97-106 Vac 103-112 Vac
Set the transfer point lower if the utility voltage is chronically low and the connected equipment can tolerate this condition.The POWER QUALITY setting will automatically change this setting. Note: Use the Advanced Menus to configure this setting.
High Voltage
200 V: 184 Vac
172-184 Vac
208 V: 184 Vac
169-184 Vac
220 V: 198 Vac
186-198 Vac
230 V: 207 Vac
195-207 Vac
240 V: 216 Vac
204-216 Vac
Green Mode If the UPS input voltage is between the high transfer point and the lower transfer point, the UPS will operate in Green Mode. Configure this setting using the Advanced menus.
Transfer Sensitivity
Normal
· Normal · Reduced · Low
Select the level of sensitivity to power events that the UPS will tolerate. · Normal: The UPS will go on battery power moreoften to provide the cleanest power supply to the connected equipment. · Reduced: The UPS will tolerate some fluctuations in power. · Low: The UPS will tolerate more fluctuations in power and will go on battery power less often.
If the connected load is sensitive to power disturbances, set the sensitivity to Normal using the advanced Configuration menu.
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
Function
Factory Default
Low Runtime 150 sec Warning
Date of Last Battery Replacement
Date set at factory
Audible Alarm On
Display Dimmer
Always on
Auto Self-Test On start up and every Interval Setting 14 days there after
Reset to
No
Factory Default
Options
Description
Value set in seconds The UPS will emit an audible alarm when the remaining runtime has reached this level.Reset this date when the battery module is replaced.
On/Off
The UPS will mute all audible alarms if this is set to Off or when any of the display buttons are pressed.
· Always on · Auto dim · Auto off
To conserve energy, the display panel illumination dims or extinguishes when no events are present. Full display panel illumination returns when the UPS changes status as a result of an event or if the display panel is touched.
· Last test + 14 days · Last test + 7 days · Turn on + 14 days · Turn on + 7 days · On startup only · Never
The interval at which the UPS will execute a self-test.The batteries much be charged to at least 70% capacity to perform the self-test.
Yes/No
Restore the UPS factory default settings.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
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Switched Outlet GroupsNote: Switched Outlet Groups provide battery backup power to connected equipment.OverviewThe Switched Outlet Groups can be configured to independently turn off, turn on, shut down, go into sleep mode, and reboot connected equipment.The Switched Outlet Groups can be configured to do the following:· Turn off: Disconnect from power immediately and restart only with a manual command · Turn on: Connect to power immediately · Shutdown: Disconnect power in sequence, and automatically reapply power in sequence when utility powerbecomes available · Reboot: Shut down and restart · Sleep: Reboot after a long delay In addition, the Switched Outlet Groups can be configured to do the following:· Turn on or off in a specified sequence · Automatically turn off or shut down when various conditions occurUse of Switched Outlet Groups1. Connect critical equipment to a Switched Outlet Group. 2. Connect peripheral equipment to the other Switched Outlet Groups. During a power outage, to conserve battery runtime, nonessential equipment can be configured to shut down after a short delay If equipment has dependent peripherals that must restart or shut down in a specific order, such as an ethernet switch that must restart before a connected server, connect the devices to separate groups Equipment that needs to reboot independently from other equipment should be connected to a separate group3. Use the Configuration menus to configure how the Switched Outlet Groups will react in the event of a power outage.
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
Customize Switched Outlet Groups
Use the Control menus to customize the Switched Outlet Groups.
Function
Factory Default
Options
Description
Name String Outlet GroupUPS Name StringTurn On Delay
Outlet Groups 1, 2, 3APC UPS0 sec
Turn Off Delay 90 sec
Reboot Duration 8 sec
Minimum Return 0 sec Time
Load Shed On Battery
Disabled
Load Shed Time when On BatteryLoad Shed On Runtime
Disabled Disabled
Load Shed On
Disabled
Runtime Remaining
Load Shed on Overload
Disabled
Edit these names using an external interface, such as the Network Management Card web interface.
Set the value in secondsSet the value in secondsSet the value in secondsSet the value in seconds· Shutdown with Delay· Shutdown immediately· Turn off immediately· Turn off with delay· DisabledSet the value in seconds· Shutdown with delay· Shutdown immediately· Turn off immediately· Turn off with delay· DisabledSet the value in seconds· Disabled · Enabled
The amount of time the Switched Outlet Groups will wait between receiving the command to turn on and the actual startup. The amount of time that the Switched Outlet Groups will wait between receiving the command to turn off and the actual shut down. The amount of time that the Switched Outlet Groups must remain off before it will restart. The amount of battery runtime that must be available before the Switched Outlet Groups will turn on again after a shutdown. When the unit switches to battery power, the UPS can disconnect power to the Switched Outlet Groups to save runtime.Configure this delay time, use the LOAD SHED TIME WHEN ON BATTERY setting.The amount of time the outlets will function on battery power before they will turn off. Configure this time using the LOAD SHED RUNTIME REMAINING setting.When the remaining runtime reaches this level, the Switched Outlet Groups will turn off. In the event of an overload (greater than 105% output), the Switched Outlet Groups will immediately turn off to conserve power for critical loads. The Switched Outlet Groups will only turn on again with a manual command.
Network Management Card settingsThese settings are available only on units that have a Network Management Card (NMC). · NMC IP Address Mode · NMC Default Gateway
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
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Emergency Power OffOverviewThe Emergency Power Off (EPO) option is a safety feature that will immediately disconnect all connected equipment from AC power. The UPS will immediately shut down and will not switch to battery power.Connect each UPS to the EPO switch. In configurations where multiple units are connected in parallel, each UPS must be connected to the EPO switch.The UPS must be restarted for power to return to connected equipment. Press the ON/OFF button on the front panel of the UPS.CAUTIONRISK OF EQUIPMENT DAMAGE OR PERSONNEL INJURY· Adhere to all local and national electrical codes. · Wiring should be performed by qualified electrician. · Always connect the UPS to a grounded outlet.Failure to follow these instructions can result in equipment damage and minor or moderate injuryNormally open contacts1. If the EPO switch or relay contacts are normally open, insert the wires from the switch or contacts at pins 1 and 2 of the EPO terminal block. Use 16-28 AWG wire.2. Secure the wires by tightening the screws. If the contacts are closed, the UPS will turn OFF and power will be removed from the load.Normally closed contacts1. If the EPO switch or relay contacts are normally closed, insert the wires from the switch or contacts at pins 2 and 3 of the EPO terminal block. Use 16-28 AWG wire.2. Insert a wire jumper between pins 1 and 2. Secure the wires by tightening the three screws at positions 1, 2, and 3.If the contacts are opened, the UPS will turn OFF and power will be removed from the load. Note: Pin 1 is the power source for the EPO circuit, it provides a few milliampere of 24 V power.If the normally closed (NC) EPO configuration is used, the EPO switch or relay should be rated for dry circuit applications, the rating should be for low voltage and low current applications. This normally implies the contacts are gold plated.The EPO interface is a Safety Extra Low Voltage (SELV) circuit. Connect the EPO interface only to other SELV circuits. The EPO interface monitors circuits that have no determined voltage potential. SELV circuits are controlled by a switch or relay properly isolated from utility power. To avoid damage to the UPS, do not connect the EPO interface to any circuit other than a SELV circuit.Use one of the following cable types to connect the UPS to the EPO switch.· CL2: Class 2 cable for general use. · CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air. · CL2R: Riser cable for use in a vertical run in a floor-to-floor shaft. · CLEX: Limited use cable for use in dwellings and for use in raceways. · Installation in Canada: Use only CSA certified, type ELC, (extra low voltage control cable). · Installation in countries other than Canada and the USA: Use standard low voltage cable in accordance withnational and local regulations.
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
Troubleshooting
Problem and Possible Cause
Solution
The UPS will not turn on or there is no output
The unit has not been turned on.
Press the ON button once to turn on the UPS.
The UPS is not connected to utility power.
Be sure the power cable is securely connected to the unit and to the utility power supply.
The input circuit breaker has tripped.
Reduce the load on the UPS. Disconnect nonessential equipment and reset the circuit breaker.
The unit shows very low or no utility power.
Check the utility power supply to the UPS by plugging in a table lamp. If the light is very dim, check the utility voltage.
The battery is not securely connected. Be sure that all battery connections are secure.
There is an internal UPS fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
The UPS is operating on battery, while connected to input utility power
The input circuit breaker has tripped. There is very high, very low, or distorted input line voltage.UPS is beeping
Disconnect nonessential equipment and reset the circuit breaker.Move the UPS to a different outlet on a different circuit. Test the input voltage with the utility voltage display. If acceptable to the connected equipment, reduce the UPS sensitivity.
The UPS is operating normally.
None. The UPS is protecting the connected equipment.
UPS does not provide expected backup time
The UPS battery is weak due to a recent power outage or is near the end of its service life.
Charge the battery. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the replace battery LED is not illuminated.
The UPS is experiencing an overload condition.
Check the UPS load display. Unplug unnecessary equipment, such as printers.
Display interface LEDs flash sequentially
The UPS has been shut down remotely through software or an optional accessory card.
None. The UPS will restart automatically when utility power is restored.
The Fault LED is illuminated, the UPS displays a fault message and emits a constant beeping sound
Internal UPS fault.
Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately.
Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
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Problem and Possible Cause
Solution
All LEDs are illuminated and the UPS is plugged into a wall outlet
The UPS has shut down and the battery has discharged from an extended outage.
None. The UPS will return to normal operation when the power is restored and the battery has a sufficient charge.
The Replace Battery LED is illuminated
The battery has a weak charge.
Allow the battery to recharge for at least four hours. Then, perform a self-test. If the problem persists after recharging, replace the battery.
The replacement battery is not properly connected.
Be sure the battery connector is securely connected.
The display interface shows a Site Wiring Fault message
Site wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit.
If the UPS indicates a site wiring fault, have a qualified electrician inspect the building wiring. Applicable for 120 Vac models only.
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Smart-UPS X 2000/2200/3000 Vac XL 120/208/230/240 VA Tower/Rack-Mount 4U
Service and TransportIf the unit requires service, do not return it to the dealer. Follow these steps:1. Review the Troubleshooting section of the manual to eliminate common problems.2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric web site, www.apc.com.a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).c. If the unit is under warranty, the repairs are free.d. Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric web site for country specific instructions.3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States Department of Transportation (DOT), and the International Air Transport Association (IATA) regulations require that UPS batteries be disconnected before shipping. The internal batteries may remain in the UPS.b. External Battery Pack products are deenergized when disconnected from the associated UPS product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an external battery pack.4. Write the RMA# provided by Customer Support on the outside of the package.5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.Transport the unit1. Shut down and disconnect all connected equipment.2. Disconnect the unit from utility power.3. Disconnect all internal and external batteries (if applicable).4. Follow the shipping instructions outlined in the Service section of this manual.
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Limited Factory WarrantySchneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or parts thereof does not extend the original warranty period.This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC web site: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
APC by Schneider Electric Worldwide Customer SupportCustomer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:· Visit the APC by Schneider Electric Web site to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests. www.apc.com (Corporate Headquarters) Connect to localized APC by Schneider Electric Web sites for specific countries, each of which provides customer support information. www.apc.com/support/ Global support searching APC by Schneider Electric Knowledge Base and using e-support.· Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail. Local, country-specific centers: go to www.apc.com/support/contact for contact information. For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributors from whom you purchased your APC by Schneider Electric product.
Select models are ENERGY STAR® qualified. For more information go to www.apc.com/site/recycle/index.cfm/energy-efficiency/energy-star/
© 2021 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerChute are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of theirrespective owners.
EN 990-4608C
05/2021
References
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