APC SRT10KXLI 10000VA 230V SRT Smart-UPS User Guide

Smart-UPSSRT/SMC/XU/XP/SMX/SMT/SCL/SLC/SRC/CHS ModelsFirmware UpgradeUsing the Network Management CardUsers Guide

We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible.The APC Firmware Upgrade Wizard guides you through the upgrade process and incorporates more checks, providing a more consistent upgrade experience. You can find the Firmware Upgrade Wizard in Kbase #FA164737.Instructions are being provided here for users that are unable to use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.The entire process should take 10 to 20 minutes to complete.The load attached to the UPS must be powered down. If you encounter any issues upgrading your UPS, please contact APC Technical Support for further assistance. http://support.apc.com

Step 1 –NOTE: The UPS and the Network Management card each have their own firmware revisions. Think of them as two separate devices that talk to each other. This document is about upgrading the UPS firmware.

• Network Management Card 3 (AP9640, AP9641) – All NMC3 firmware revisions support UPS Firmware upgrades.
• Network Management Card 2 (AP9630, AP9631, etc) – These cards require that they are running firmware 6.4.0 or higher to support UPS firmware upgrades. Verify the firmware revision of your Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH). From the NMC web interface choose “About”, then “Network”.

Network Management Card 2 Firmware level must be 6.4.0 or higher

Step 2 – Find the correct UPS Firmware Image.

• Use the UPS “ID” number to select the proper Image for your UPS.
• From the NMC web interface choose “About”, then “Network”:

The “ID” is a unique identifier for the hardware platform of your UPS.We use the “ID” number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different “ID” numbers depending on when it was produced. Always check the “ID” number of the unit you are going to upgrade.The chart on the following page will allow you to determine which firmware file your particular UPS needs.

Firmware Revision Table

Step 3 – Turn UPS Output Off

• From the NMC web interface choose “Control”, then “UPS”:

WARNING:UPS DAMAGE CAN RESULT IF UPS OUTPUT IS NOT TURNED OFF.

Step 4 – Once the UPS output is Off, go to “Firmware Update from the “Configuration” menu, then use the “Choose File” button to navigate to the firmware image you downloaded in step 2.Once you have selected the correct Firmware image, click the “Update UPS” button to apply the upgrade.

If you attempt to update the UPS with the output power still on, you will see this message:

If you do, you should turn off the output power, and then you will be able to continue.DO NOT ATTEMPT TO UPGRADE WITH OUTPUT POWER ON.Once you click “Update UPS” you will see this (Please note: Upgrade may take several minutes):

When this window closes, the update is complete.Verify that the new Firmware version is shown.NOTE: If the update does not complete, or if you receive any errors, Please re-try using the Firmware Upgrade Wizard, which can be found in FA #164737.Step 5 – You may now turn your UPS back onFrom the NMC web interface choose “Control”, then “UPS”

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Select “Skip outlet on delays” to ensure power is restored immediately Click “Next”.Verify that power is restored to your attached load. Your upgrade is now complete.If you encounter any issues upgrading your UPS, please contact APC Technical Support for further assistance.http://support.apc.com