DECT 6.0 Cordless Telephone
User’s manualEL52119/EL52219/EL52319/ EL52429 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting
Congratulations
on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on pages 89-91 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website athttps://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
This telephone meets the California Energy Commission regulations for energy consumption. Your telephone is set up to comply with the energyconserving standards right out of the box. No further action is necessary.
This telephone system is compatible with certain AT&T DECT 6.0 cordless headsets and speakerphones.Visit https://telephones.att.com/accessories for a list of compatiblecordless headsets and speakerphones.
Model number: EL52119 (one-handset system) EL52219 (two-handset system) EL52319 (three-handset system) EL52429 (four-handset system)
Type:
DECT 6.0 cordless telephone/answering system with caller ID/call waiting
Serial number: ________________________________________________________
Purchase date: ________________________________________________________
Place of purchase: _____________________________________________________
Both the model and serial number of your AT&T product can be found on the bottom of the telephone base.
Compatible with Hearing Aid T-CoilTTIA-1083
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages theuse of products that save energy and help protect our environment. We are proudto mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.
© 2019-2020 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklistYour telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.Quick start guide EL52119/EL52219/EL52319/ EL52429 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting
Quick start guide
Telephone base
Cordless handset(1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429)
THIS SIDE UP / CE CÔTÉ VERS LE HAUT
Battery Pack / Bloc-piles : BT162342/BT262342 (2.4V 300mAh Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine
GP1621
Battery compartment cover(1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429)
Charger for cordless handset with power adapter installed(1 for EL52219) (2 for EL52319) (3 for EL52429)
Battery for cordless handset(1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429)
Power adapter for telephone base
Telephone line cord
Wall-mount bracket
User’s manualEL52119/EL52219/EL52319 EL52429DECT 6.0 cordless telephone/ answering system with caller ID/call waiting
Table of contentsGetting startedInstallation ………………………………………………………………….. 1 Quick reference guide – handset……………………….2 Quick reference guide – telephone base………..6 Telephone base and charger installation ………7 Battery installation and charging ……………………..8Battery installation……………………………………………8 Battery charging…………………………………………….. 10 Wall-mount installation……………………………………….. 11 Tabletop to wall-mount installation……….. 11 Wall-mount to tabletop installation………..13Telephone settingsMenu overview……………………………………………………….. 14 Handset settings …………………………………………………….15Ringer volume……………………………………………………15 Ringer tone …………………………………………………………15 LCD language …………………………………………………….16 Set speed dial voicemail number ……………..16 Clear voicemail indication ……………………………17 Key tone……………………………………………………………….17 Set date/time ………………………………………………….. 18 Home area code……………………………………………….19 Dial mode…………………………………………………………….19 QUIET mode ………………………………………………………20 Telephone base ringer volume …………………………21
Telephone operationMaking, answering and ending calls……………… 22 Making a call……………………………………………………… 22 Temporary ringer silencing………………………… 22 Answering a call………………………………………………. 23 Handset speakerphone……………………………….. 23 Ending a call………………………………………………………. 23Redial …………………………………………………………………………..24 View numbers in the redial list ………………….24 Call a number from the redial list…………….24 Copy a number from the redial list to the directory…………………………………………………….. 25 Delete a number in the redial list …………… 25Options while on calls …………………………………………. 26 Volume control ……………………………………………….. 26 Mute……………………………………………………………………… 26 Flash/call waiting…………………………………………….26 Temporary tone dialing……………………………….. 27 Chain dialing……………………………………………………… 27 Join a call in progress…………………………………….28Find handset…………………………………………………………….29 Intercom ……………………………………………………………………. 30Make and answer an intercom call………….30 Answer an incoming call during an intercom call ………………………………………………………31 Call transfer using intercom …………………………….. 32
DirectoryDirectory overview……………………………………………….. 33 Shared directory …………………………………………….. 33 Directory memory capacity………………………. 33 Exiting the directory……………………………………… 33Create directory entries ……………………………………..34 Create a new directory entry…………………….34 Add a predialed telephone number to the directory……………………………………………………..36Review the directory……………………………………………..37 Review directory entries ………………………………37 Search by name……………………………………………….38Dial, delete and edit a directory entry ………….39 Dial a directory number ……………………………….39 Delete a directory entry ……………………………… 39 Delete all directory entries …………………………39 Edit a directory entry…………………………………….40Caller IDAbout caller ID………………………………………………………….41 Information about caller ID with call waiting ………………………………………………………….41 About home area code………………………………….41Caller ID log ………………………………………………………………42 How caller ID log works………………………………..42 Memory match…………………………………………………42Caller ID operation…………………………………………………43 Missed (new) calls indicator……………………….43 Review the caller ID log ………………………………..43 View dialing options ………………………………………44 Dial a caller ID log entry ……………………………….45 Delete caller ID log entries………………………….45 Save a caller ID log entry to the directory ……………………………………………………………..46Reasons for missing caller ID information…. 47
Call blockAbout call block………………………………………………………48 Call block ……………………………………………………………………49Add a call block entry ……………………………………49 Review call block list………………………………………50 Save a caller ID log entry to call block list………………………………………………………50 Edit a call block entry……………………………………..51 Delete a call block entry ……………………………… 52 Block calls without number……………………….. 52 Mute first ring ………………………………………………….. 52Answering systemAnswering system settings………………………………. 53 Announcement……………………………………………….. 53 Answer on/off………………………………………………….. 55 Voice guide ……………………………………………………….. 56 Call screening…………………………………………………… 57 Number of rings ……………………………………………… 58 Remote access code ……………………………………..59 Message alert tone ………………………………………..60Answering system overview………………………………61 Answering system and voicemail indicators………………………………………..61 Using the answering system and voicemail together ………………………………………….61 Message capacity……………………………………………62 Voice prompts ………………………………………………….62 Call screening……………………………………………………63 Call intercept …………………………………………………….64 Temporarily turn off the message alert tone ……………………………………………………………………….64Message playback………………………………………………….65 Options during playback ……………………………..66 Delete all old messages ………………………………. 67
Recording and playing memos ………………………..68 Record a memo ……………………………………………….68 Play back memos ……………………………………………68Message window displays ………………………………….69 Remote access……………………………………………………….. 70Remotely access the answering system………………………………………….. 70AppendixAdding and registering handsets/ headsets/speakerphones …………………………………. 72 Deregistering handsets ……………………………………… 73 Screen icons, indicator lights and alert tones………………………………………………………………… 74Screen icons……………………………………………………… 74 Handset indicator lights ……………………………… 74 Telephone base indicator lights………………. 75 Handset alert tones………………………………………. 75 Telephone base alert tones……………………….. 75 Handset display screen messages ………………… 76 Troubleshooting…………………………………………………….. 78 Maintenance …………………………………………………………….88 Important safety information ………………………….89 Safety information …………………………………………89 Especially about cordless telephones……90 Precautions for users of implanted cardiac pacemakers………………….91 ECO mode……………………………………………………………91 Especially about telephone answering systems………………………………………….91 FCC Part 68 and ACTA ………………………………………….92 FCC Part 15 ………………………………………………………………..93 California Energy Commission battery charging testing instructions…………..94 Limited warranty ……………………………………………………95
Technical specifications………………………………………98 DECT 6.0 digital technology……………………….98 Telephone operating range………………………..98 Simulated full-duplex handset speakerphone …………………………………………………..98IndexIndex…………………………………………………………………………….99
Getting startedInstallation
You must install and charge the battery before using the cordless handset.
STOP!
See pages 8-10 for easy instructions.
Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 13). For optimum range and better reception, place the telephone base in a central and open location.If you subscribe to high-speed Internet service (DSL- digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.Your product may be shipped with a protective sticker covering the handset or telephone base display – remove it before use.For customer service or product information, visit our website athttps://telephones.att.com or call 1 (800) 222-3111.In Canada, dial 1 (866) 288-4268.Avoid placing the telephone base and charger too close to:X Communication devices such as television sets, VCRs, or other cordless telephones.X Excessive heat sources. X Noise sources such as a window with traffic outside, motors, microwaveovens, refrigerators, or fluorescent lighting. X Excessive dust sources such as a workshop or garage. X Excessive moisture. X Extremely low temperature. X Mechanical vibration or shock such as on top of the washing machine orwork bench.1
Getting startedQuick reference guide – handset
REDIAL/PAUSE X Press repeatedly to view the last 10numbers dialed. X While entering numbers,press and hold to insert a dialing pause.MENU/SELECT f Press to display the menu. f Once in the menu, press to select anitem or save an entry or setting.PHONE/FLASH f Press to make or answer a call (page22). f During a call, press to answer anincoming call when you receive a call waiting alert (page 26).2
OFF/CANCELf During a call, press to hang up (page 23).f While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display; or press and hold this button to exit to idle mode.f Press and hold while the handset is not in use to erase the missed call indicator (page 43).1X While reviewing a caller ID log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 44).X Press and hold to set or dial your voicemail number (page 16).
Getting startedQuick reference guide – handset
TONEf Press to switch to tone dialing temporarily during a call if you have pulse service (page 27).QUIET X Press and hold to set and turn onthe QUIET mode, or turn it off (page 20). X When reviewing a caller ID log entry, press repeatedly to view other dialing options (page 44)./SPEAKERf Press to turn on the handset speakerphone, press again to resume normal handset use (page 23).MUTE X When the telephone is ringing, pressto mute the ringer temporarily.3
X During a call, press to mute the microphone .DELETEX While predialing, press to delete digits.X While reviewing the redial list, directory, speed dial list or caller ID log, press to delete an individual entry.X When entering names or numbers, press to delete a digit or character.X When entering names or numbers, press and hold to erase all digits or characters.INTX Press to initiate an intercom conversation or transfer a call (page 30).
Getting startedQuick reference guide – handset
CHARGE lightf On when the handset is charging in the telephone base or charger.pDIR/VOLUMEf Press to scroll up while in menus. f Press to increase the listeningvolume when on a call, or increase the message playback volume. f Press to show directory entries when the handset is not in use (page 37). f While entering names or numbers in the directory, press to move the cursor to the right.
qCID/VOLUMEf Press to scroll down while in menus.f Press to decrease the listening volume when on a call, or to decrease the message playback volume.f Press to show the caller ID log when the handset is not in use (page 43).f While entering names or numbers in the directory, press to move the cursor to the left.
4
Getting startedQuick reference guide – handset
Play messages ECO
MAIN MENUPlay messages (page 65) Answering sys (page 53) Directory (page 33) Caller ID log (page 41) Call block (page 48) Ringers (page 15) Set date/time (page 18) Settings (page 15)
Using menusX Press MENU/SELECT to enter the main menu. X Press CID or DIR to scroll through menu items. X Press MENU/SELECT to select or save the indicated item. X Press OFF/CANCEL to cancel an operation, back up to theprevious menu or exit the menu display.
5
Getting startedQuick reference guide – telephone base
IN USE lightX On when the handset is in use, or when the answering system is answering an incoming call.X Flashes when another telephone is in use on the same line.REPEAT f Press to repeat a message. f Press twice to play the previousmessage.DELETE f Press to delete the messagecurrently playing. X Press twice to delete all oldmessages when the telephone is not in use.SKIPf Press to skip a message.PLAY/STOPf Press to start or stop message playback.6
f During call screening, press to temporarily turn the call screening on or off.Message window f Displays the number of messages orother answering system information.ANS ON f Press to turn the built-in answeringsystem on or off (page 55).FIND HS f Press to page all handsets (page29).VOL / VOL f When the telephone is idle, pressto adjust the telephone base ringer volume. X During call screening or message playback, press to adjust the listening volume.
Getting startedTelephone base and charger installation
Install the telephone base and charger, as shown below. If you subscribe to high-speed Internet service (DSL – digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.The telephone base is ready for tabletop use. If you want to mount your telephone on a wall, see Wall-mount installation on page 11 for details.
Route the cords through the slots.
Plug the large end of the base power adapter into an electrical outlet not controlled by a wall switch.
Plug one end of the telephone line cord into a telephone wall jack.
Plug the small end of the base power adapter into the power jack on the bottom of the telephone base.Plug the large end of the charger’s power adapter into an electrical outlet not controlled by a wall switch.Ensure the small end of the charger’s power adapter is plugged into the power jack on the bottom of the charger.
Plug the other end of the telephone line cord into the telephone line jack on the bottom of the telephone base.
A DSL filter (not included) is required if you have DSL highspeed Internet service.Raise the antenna.
IMPORTANT INFORMATION Use only the power adapter(s) supplied with this product. To order a replacement power adapter, visit our website athttps://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.7
Getting startedBattery installation and chargingBattery installationInstall the battery, as shown below.1. Plug the battery connector securely into the socket inside the handset battery compartment.2. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated.
THIS SIDE UP
3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
MadNeE iDPnOACWSNhAIiOBRNnTTaNC1BII/B8aNNt3UFtÉG3aRe/4rRbNr2yEi/AqORVBPuaRTEOéc2TRPkU8eTH/UI3nIP3SNBEcS4lSCh2RoiETS(cCIn-UM2e.EDpREi4RlEENVeLTsB4UE::0APS0T/PTmIECALRhEEISEN.iCS-.ÔMTH)É VERS LE HAUT CR1535MadNeEiDPnOACWSNhIiAOBnNRTTaCNI1/IBB6NaNFUt2ÉtaG3ReRb/4rNrE2iy/AqROVBPuRETaOé2cRPUTe6kTUIn2/HPI3NScEB4SSlChRi2oTECn(ScUIM-e2E.RpEDR4ilENEVeLTBs3E:U:0ASP0TP/TImELACREhIESE.NiSC-.ÔMTH)É VERS LE HAUT CR1535
4. Charge the handset by placing it face up in the telephone base or charger. The CHARGE light is on when charging.8
Getting startedBattery installation and charging
After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time (see page 18). To skip setting the date and time, press OFF/CANCEL.
Date: MM/DD/YY ECO
After the date and time setting is done or skipped, the handset will prompt if you want to set up the answering system. Press MENU/SELECT to start the answering system setup via voice guide. For more details, see Voice guide on page 56. To skip the setup, press OFF/CANCEL on the handset.
Voice guide to… ECOset up Ans sys?
ECO
MadNeE iDPnOACWSNhAIiOBRNnTTaNC1BII/B8aNNt3UFtÉG3aRe/4rRbNr2yEi/AqORVBPuaRTEOéc2TRPUk8eTH/UI3nIP3SNBEcS4lSCh2RoiETS(cCIn-UM2eE.DpREi4RlEENVeLTsB4UE::0APS0T/PTmIECALRhEEISEN.iCS-.ÔMTH)É VERS LE HAUT CR1535
To replace the battery, press the taband slide the battery compartment cover downwards. Lift out the old battery and disconnect it from thehandset. Follow the instructions toinstall and charge the new battery.
IMPORTANT INFORMATIONX Use only the supplied rechargeable battery or replacement battery (model BT162342/BT262342). To order, visit our website athttps://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.X If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.9
Getting startedBattery installation and chargingBattery chargingOnce you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See Technical specifications on page 98 for battery operating times.If the screen is blank, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. The screen shows Low battery until you have charged the battery without interruption for at least 30 minutes. The following table summarizes the battery charge indicators and actions to take.
Battery indicators
Battery status
The screen is blank or shows Put in charger.
Battery has no or very little charge. The handset cannot be used.
The screen shows Low battery and flashes.
Battery has enough charge to be used for a short time.
The screen shows HANDSET X Battery is charged. and the battery icon shows .
ActionCharge without interruption (at least 30 minutes).Charge without interruption (at least 30 minutes).To keep the battery charged, place it in the telephone base or charger when not in use.
NOTES:X If you are on a call in low battery mode, you hear four short beeps every 50 seconds. X If no battery is installed in the handset when you place it in the telephone base or charger,the screen shows No battery. Follow the instructions in Battery installation on pages 8-10 to install the battery.
10
Getting startedWall-mount installationThe telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.Tabletop to wall-mount installationTo change the telephone base from the tabletop installation to wall-mount installation, make sure you first unplug the power adapter from the electrical outlet and the telephone line cord from the telephone wall jack.1. Plug the telephone line into the telephone base. If you are using a DSL filter, plug the other end of the telephone line into the filter. Route the telephone line cord (or DSL filter) through the wall-mount bracket hole.2. Position the telephone base, as shown below. Insert the extended tabs of the wall-mount bracket into the slots on the back of the telephone base (see illustration 2). Push the telephone base down until it is securely in place.
1
2
A DSL filter (not included) is required if you have DSL highspeed Internet service.
Wall-mount bracket11
Getting startedWall-mount installation3. Plug the telephone line cord (or DSL filter) into the wall jack. 4. Align the holes on the wall-mount bracket with the standard wall plateand slide the wall-mount bracket down until it locks securely. Plug the power cord into the telephone base, and then plug the power adapter into a power outlet not controlled by a wall switch. Bundle the telephone line cord and power adapter cord neatly with twist ties.
3
B
A4
12
Getting startedWall-mount installationWall-mount to tabletop installation To change the telephone base from wall-mount installation to tabletop installation, follow the steps mentioned below. 1. If the telephone line cord and power adapter cord are bundled, untiethem first. 2. Push the telephone base up to detach it from the wall-mount bracket.Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Push the wall-mount bracket up to remove it from the wall. 4. Refer to Telephone base and charger installation on page 7 to install the telephone base.13
Telephone settingsMenu overviewUse the menu to change the telephone settings. 1. Press MENU/SELECT in idle mode (when handset is not in use) to enter themain menu. 2. Press CID or DIR to scroll through menu items. 3. Press MENU/SELECT to select or save the indicated item.-ORPress OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CANCEL to cancel an operation and return to idle mode.14
Telephone settingsHandset settingsRinger volumeYou can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the handset screen.1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Ringers, then pressMENU/SELECT. 3. Press MENU/SELECT again to select Ringer volume. 4. Press CID or DIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Ringer volume ECOVolume: ECO
NOTES:X Changing the handset ringer volume does not affect the base ringer volume. For more information on the base ringer volume, see Telephone base ringer volume on page 21.X The handset ringer volume also determines the ringer volume of intercom calls. X If the handset ringer volume is off, that handset ringer is silenced for all incoming calls.However, that handset still plays the paging tone when responding to the find handset feature (see Find handset on page 29).X While the telephone is ringing, press OFF/CANCEL or MUTE to silence the ringer temporarily on that handset only (see Temporary ringer silencing on page 22).
Ringer toneYou can choose one of 10 ringer tones for the handset.1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Ringers, then pressMENU/SELECT. 3. Press CID or DIR to scroll to Ringer tone, then pressMENU/SELECT. 4. Press CID or DIR to sample each tone. 5. Press MENU/SELECT to save your preference.
Ringer tone ECOTone: 1 ECO
NOTE: if you turn off the handset ringer volume, you will not hear ringer tone samples.
15
Telephone settingsHandset settings
LCD language
You can select the language used for all screen displays.1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Settings, then pressMENU/SELECT. 3. Press MENU/SELECT again to select LCD language. 4. Press CID or DIR to select English, Français orEspañol. 5. Press MENU/SELECT to save your preference.
LCD language ECOEnglish ECO
NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it back to English without going through the French or Spanish menus. Press MENU/SELECT in idle mode, then enter 364 using the dialing keys. You hear a confirmation tone.
Set speed dial voicemail number
If you subscribe to a voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on each handset for easy access. When you want to retrieve voicemail messages, press and hold1. Contact your telephone service provider for more information and assistance about your voicemail service.To set your voicemail number:
Voicemail # ECOVoicemail # _
1. Press MENU/SELECT when the handset is idle.
ECO
2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.
3. Press CID or DIR to scroll to Voicemail #, then press MENU/SELECT.
4. Use the dialing keys to enter the voicemail number (up to 30 digits). 5. Press MENU/SELECT to save. You hear a confirmation tone.
-ORIf it is your first time to set the voicemail number:
1. Press and hold 1 in idle mode.
2. Use the dialing keys to enter the voicemail number (up to 30 digits).
3. Press MENU/SELECT to save. The handset dials the saved voicemail number.
16
Telephone settingsHandset settings
Clear voicemail indication
Use this feature when the telephone indicates there is a new voicemail message but there is none. This may occur, for example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail message and icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
To manually turn off the new voicemail indicators: 1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.
Clr voicemail ECO
3. Press CID or DIR to scroll to Clr voicemail. 4. Press MENU/SELECT to turn the voicemail indication off.
NOTE: For more information about using your voicemail service, contact your telephone service provider for assistance.
Key tone
The handset is programmed to beep with each key press. You can turn the key tone off, so there are no beeps when you press keys.
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.3. Press CID or DIR to scroll to Key tone, then press MENU/SELECT.4. Press CID or DIR to select On or Off.5. Press MENU/SELECT to save your preference.
Key tone ECOOff ECO
17
Telephone settingsHandset settings
Set date/time
The answering system announces the day of the week and time of each message received prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 41). However, the year must be set so that the day of the week can be calculated from the caller ID information.
Follow the steps, as mentioned below, to set the month, date, year and time.
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Set date/time, and then press MENU/SELECT.
Set date/time ECO
3. Press CID or DIR to select the month, then press MENU/SELECT, or enter the 2-digit number (01-12) using the dialing keys (0-9).4. Press CID or DIR to select the day, then press MENU/SELECT, or enter the 2-digit number (01-31) using the dialing keys (0-9).
Date: MM/DD/YY ECO
5. Press CID or DIR to select the year, or enter the 2-digit number (00-99) using the dialing keys (0-9), then press MENU/SELECT.
Time: HH:MM – –
6. Press CID or DIR to select the hour, then press
ECO
MENU/SELECT, or enter the 2-digit number (00-23)
using the dialing keys (0-9).
7. Press CID or DIR to select the minute, then press MENU/SELECT, or enter the 2-digit number (00-59) using the dialing keys (0-9).
8. Press CID or DIR to choose AM or PM. Press MENU/SELECT to save.
NOTE: If the date and time is not set when the message is recorded, the system announces “Time and date not set” before it plays the message.
18
Telephone settingsHandset settings
Home area code
If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as home area code. When you receive a call from within your home area code, the caller ID log only displays the 7 digits of the telephone number.
This feature makes it easy for you to make a call from the caller ID log. If you dial 10 digits to make a local call, do not use this home area code feature. If you do, you will not be able to place calls from your caller ID log because they
have only 7 digits. 1. Press MENU/SELECT when the handset is idle.
Home area code
2. Press CID or DIR to scroll to Settings, then press
ECO
MENU/SELECT.
3. Press CID or DIR to scroll to Home area code, then press MENU/SELECT.4. Use the dialing keys to enter your 3-digit area code. Press DELETE to erase digits while editing.
Home area code _ _ _ECO
5. Press MENU/SELECT to save the setting.
NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make a local call (area code + telephone number), you need to delete your home area code. While the home area code is displaying in Step 4, press and hold DELETE. The home area code isnow restored to its default setting of _ _ _(empty). Press MENU/SELECT to save.
Dial mode
The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone.
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Settings, then press MENU/SELECT.3. Press CID or DIR to scroll to Dial mode, then press MENU/SELECT.4. Press CID or DIR to choose between Touch-tone and Pulse.5. Press MENU/SELECT to save the setting.
Dial mode ECOTouch-tone ECO
NOTE: If you have dial pulse (rotary) dialing service only, refer to Temporary tone dialing on page 27 to temporarily switch from pulse to touch-tone dialing during a call.19
Telephone settingsHandset settingsQUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the find handset paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal. After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically. When QUIET mode is on, the answering system takes calls and records messages without broadcasting them. To turn QUIET mode on: 1. Press and hold QUIET in idle mode to enter the QUIET mode settingscreen. The screen shows Quiet: _ _ hours [1-12]. 2. Use the dialing keys to enter the desired number of hours (1-12) you wouldlike to turn on QUIET mode, then press MENU/SELECT. Your screen shows Quiet mode on. To turn QUIET mode off: X While QUIET mode is on, press and hold QUIET . The screen shows Quiet mode off briefly and then returns to idle.NOTES: X If you change the base ringer, handset ringer, ringer volume, or key tone when QUIET mode ison, the sample plays but the feature is still muted after saving the setting. X After QUIET mode is turned off or the set period of time has expired, all muted features willbe activated again. X When QUIET mode is on, the handset does not ring when there is an incoming intercom call,but the handset which initiates the intercom call does have the calling tone as normal.20
Telephone settingsTelephone base ringer volumeWhen the telephone base is idle, press VOL or VOL on the telephone base to set the ringer volume level (1-6), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off” when you set the volume to 0.NOTE: If a handset is on an outside call, the telephone base volume cannot be changed.21
Telephone operationMaking, answering and ending calls
Making a call
To make a call:X Press PHONE/FLASH or the telephone number.
/SPEAKER, then enter
The screen displays the elapsed time as you talk (in hours, minutes and seconds).
On-hook dialing (predialing):1. Use the dialing keys to enter the telephone number (up to 30 digits).X Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a P appears).
Phone
0:01:30
888-722-7702
ECO
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X Press DELETE or OFF/CANCEL to erase digits.X Press and hold DELETE or OFF/CANCEL to return to idle mode.
888-722-7702 ECO
2. Press PHONE/FLASH or /SPEAKER to call.
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NOTES:X Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time.X When a handset is on a call and another handset attempts to access the directory or caller ID log, the screen of the other handset shows not available.
Temporary ringer silencingTo silence the ringer temporarily on that handset only: X While the telephone is ringing, press OFF/CANCEL orMUTE.To silence the ringer temporarily on the telephone base: X While the telephone is ringing, press VOL on thetelephone base.
Ringer muted ECO
This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.
NOTE: Unless the ringer volume is turned off on that handset, each handset rings when there is an incoming call.
22
Telephone operationMaking, answering and ending callsAnswering a call Press any dialing key (0-9, or ) or PHONE/FLASH. -ORPress /SPEAKER to answer using the speakerphone.
Handset speakerphoneDuring a call, press /SPEAKER to switch between speakerphone and normal handset use.NOTE: After installing the battery in the handset, the screen may show Low battery. If you use the speakerphone at this time, the battery may become depleted. Charge the handset without interruption for at least 30 minutes (page 10).Ending a callPress OFF/CANCEL. -ORPut the handset in the telephone base or charger to end the call.
Speaker
0:01:30
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Telephone operationRedial
Each handset stores the 10 most recently called numbers in the redial list.View numbers in the redial list1. Press REDIAL/PAUSE when the handset is idle. 2. Press DIR, CID or REDIAL/PAUSE repeatedly toscroll through the 10 most recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list. 3. Press OFF/CANCEL to exit the redial list.
Call a number from the redial list
1. Press REDIAL/PAUSE when the handset is idle.2. Press DIR, CID or REDIAL/PAUSE repeatedly to scroll through the 10 most recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list.3. When the number you want to call is displayed, press SPEAKER to dial.-OR-
Redial 1/7 888-722-7702ECOPHONE/FLASH or
1. Press PHONE/FLASH or SPEAKER. 2. Press REDIAL/PAUSE, then press DIR, CID or REDIAL/PAUSE repeatedlyuntil the number you want to call is displayed.3. Press MENU/SELECT. The handset dials the desired number.
24
Telephone operationRedial
Copy a number from the redial list to the directory
1. Press REDIAL/PAUSE when the handset is idle.
2. Press CID or DIR to scroll to the number you want to save into the directory. Press MENU/SELECT twice. The screen shows Enter number. Edit the number, if necessary.X Press CID or DIR to move the cursor to the left or right.
Enter number 888-722-7702_ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
3. Press MENU/SELECT again to save the number and move Enter name to enter a name. The screen shows Enter name.
X Use the dialing keys (0-9) to edit the name.
ECO
X Press 0 to add a space.
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
4. Press MENU/SELECT to store your new directory entry. You hear a confirmation tone.
Delete a number in the redial listWhile reviewing a number in the redial list, press DELETE to delete the displayed number from the redial list.
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Telephone operationOptions while on callsVolume controlWhile on a call, press DIR/VOLUME to increase or CID/VOLUME to decrease the listening volume.When the volume reaches the minimum or maximum setting, you hear two beeps.
NOTE: The handset volume setting and speakerphone volume setting are independent.
Mute
Use the mute function to turn off the microphone while on a call. You can
hear the caller, but the caller cannot hear you.
Muted
To turn mute on:
888-722-7702
X Press MUTE. When mute is on, the handset screen shows ECO
Muted until the mute function is turned off.
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To turn mute off:
X Press MUTE and then resume speaking. When mute is off, Microphone on appears temporarily on the handset screen.
-ORMute is automatically turned off when you end the call.
Flash/call waitingIf you subscribe to call waiting service provided by your telephone service provider, and someone calls while you are already on a call, you hear two beeps.X Press PHONE/FLASH to put your current call on hold and take the new call.X Press PHONE/FLASH anytime to switch back and forth between calls.NOTE: For more information on caller ID with call waiting, refer to About caller ID on page 41.
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Telephone operationOptions while on calls
Temporary tone dialingIf you have dial-pulse (rotary) dialing service only, you can temporarily switch from pulse-tone dialing to touch-tone dialing during a call.1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. Thetelephone sends touch-tone signals. 3. The telephone automatically returns to pulse dialmode after you end the call.
Chain dialing
While on a call, you can initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list. Doing this can be useful if you need to access numbers other than telephone numbers (such as account numbers or access codes).
To access the directory while on a call: 1. Press MENU/SELECT. 2. Press MENU/SELECT again to choose Directory. 3. Press CID or DIR to scroll or use the dialing keys (0-9)to find the desired entry (see Search by name on page 38).4. Press MENU/SELECT. The telephone automatically dials the displayed number.
Phone
0:01:30
888-722-7702
ECO
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Directory
ECO
To access the caller ID log while on a call:1. Press MENU/SELECT.2. Press CID or DIR to scroll to Caller ID log, then press MENU/SELECT.3. Press CID or DIR to scroll to the desired entry. Press (pound key) to view other dialing options, if necessary.See View dialing options on page 43 for more details.4. Press MENU/SELECT. The telephone automatically dials the displayed number.
Charlie Johnson 888-883-2445ECO
ROBERT BROWN 800-360-4121ECO
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Telephone operationOptions while on calls
To access the redial list while on a call:1. Press REDIAL/PAUSE. The screen shows the number most recently called. To view up to 10 recently called numbers, press DIR, CID or REDIAL/PAUSE repeatedly to scroll to the desired number.
Redial 6/10 888-722-7702ECO
2. Press MENU/SELECT. The telephone dials the displayed number.
NOTES: X While on a call, you cannot edit a directory entry or redial entry, or copy a caller ID entry intothe directory. X If the directory, caller ID log or answering system is being used and you attempt to access oneof them, the screen shows Not available. X Press OFF/CANCEL to exit directory, caller ID log or redial list and return to the call withoutdialing the displayed number.Join a call in progressIf a handset is already on a call and you would like to join the call: Press PHONE/FLASH or /SPEAKER on another system handset.To end the call: Press OFF/CANCEL or place the handset in the telephone base or charger.The call does not end until all handsets hang up.
NOTES:X If you have registered a cordless headset or cordless speakerphone to the telephone base, you can also join a call in progress using the registered device. Refer to the user’s manuals of your cordless headset or speakerphone for more information.X You can use a maximum of four devices at the same time on an outside call. If you have five handsets and the fifth handset attempts to join the call, the handset screen shows Unable to call.
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Telephone operationFind handsetYou can use the find handset feature to find misplaced handsets. To start the paging tone: X Press FIND HS on the telephone base to startthe paging tone on all handsets for 60 seconds. To stop the paging tone: X Press PHONE/FLASH, /SPEAKER,OFF/CANCEL or any dialing key (0-9, or ) on the handset(s). -ORX Press FIND HS on the telephone base. -ORX Place the handset in the telephone base or charger.NOTES: X If you press MUTE on a handset, the ringer of that handset is silenced but the paging tonecontinues on the other handsets. X If a handset is accessing the answering system, on a call (intercom call or outside call), or outof range, that handset does not beep when paged. X You cannot use the find handset feature while the telephone base is playing messages or theanswering system is being accessed remotely.29
Telephone operationIntercom
Make and answer an intercom call
Use the intercom feature for conversations between two handsets, or ahandset and a cordless headset/speakerphone (sold separately). You can buyadditional expansion handsets (AT&T model EL50019), cordless headsets andspeakerphones (AT&T model TL80133) for this telephone base to expand your telephone system (up to five handsets, cordless headsets or speakerphones).
1. Press INT on your handset in idle mode.X If you have two handsets and no other registered devices, your originating handset screen shows Calling HS X. The other handset rings and its screen shows HS X is calling.
Intercom to:
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X If you have more than two handsets and/or cordless headset(s)/speakerphone(s), your originating handset screen shows Intercom to:. Use the dialing keys to select the destination device (1-5; depends on your registration sequence). The originating handset screen shows Calling HS X (X represents the device number). The destination device rings. If it is a handset, its screen shows HS X is calling.
Calling HS X
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Intercom
ECO
2. To answer the intercom call, press any dialing key (0-9, or ), PHONE/FLASH, /SPEAKER or INT on the other handset. Both handset screens now show Intercom.
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3. To end an intercom call, press OFF/CANCEL or place the handset back in the telephone base or charger.
NOTES:X Before the intercom call is answered, you can cancel it by pressing OFF/CANCEL or INT on your originating handset.X If the other handset is not answered within 100 seconds, or if the handset is in use, on a call, or out of range, your originating handset shows Unable to call.X If you have four handsets, of which two handsets are on an intercom call, the other two handsets can be used on an outside call (see Join a call in progress on page 28) or a separate intercom call.X You can only use one pair of devices at a time to make intercom calls. X For cordless headsets and speakerphones, refer to the corresponding user’s manual on howto answer and end an intercom call.30
Telephone operationIntercomAnswer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the incoming outside call: X Press PHONE/FLASH. The intercom call ends automatically. To end the intercom call without answering the incoming outside call: X Press OFF/CANCEL. The intercom call ends and the handsets ring for theincoming call. To let the answering system answer the incoming outside call: X Continue with the intercom call. If the answering system is on, it answersthe incoming call after the number of rings you have set.31
Telephone operationCall transfer using intercom
Use the intercom feature to transfer an outside call to another system handset.1. During a call, press INT.X If you have two handsets and no other registered devices, the outside call is put on hold and your originating handset screen shows Calling HS X. The other handset rings and its screen shows HS X is calling.X If you have more than two handsets and/or cordless headset(s)/speakerphone(s), your originating handset screen shows Intercom to:. Use the dialing keys to select the destination device (1-5; depends on your registration sequence). The originating handset screen shows Calling HS X (X represents the device number). The destination device rings. If it is a handset, its screen shows HS X is calling.2. To answer the intercom call on the other handset, press any dialing key (0-9, or ), PHONE/FLASH, /SPEAKER or INT. The outside call is still on hold and both handset screens now show Intercom. You can now have a private conversation between system handsets.
Phone
0:01:30
ECO 10:30PM
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Intercom to:
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Calling HS X
ECO 10:30PM
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Intercom
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NOTES:X To cancel the intercom call and return to the external call before the intercom call is answered, press OFF/CANCEL or INT or on your originating handset.X If the called party does not answer within 100 seconds, or if the device is in use, on a call, or out of range, the calling handset shows Unable to call on its screen and automatically returns to the outside call.3. From the intercom call, you have the following options:X You can let the other device join you on the outside call in a three-way conversation. Press and hold INT on the originating handset.X You can transfer the call. Press OFF/CANCEL, or place your handset back in the telephone base or charger. The other handset automatically connects to the outside call.X You can switch between the outside call (Outside call appears on the screen) and the intercom call (Intercom appears on the screen). Press INT on the originating handset to switch.X The called party can end the intercom call by OFF/CANCEL or placing the other handset back in the telephone base or charger. The outside call continues with the originating handset.32
DirectoryDirectory overview
Shared directoryThe directory is stored in the telephone base, and is shared by all handsets. Changes made to the directory on any one handset apply to all.NOTE: Only one handset can review the directory at one time. If another handset attempts to enter the directory, the screen shows Not available.
Charlie Johnson 888-883-2445ECO
Directory memory capacityThe directory can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for the names and 30 digits for the telephone numbers. If there are already 50 entries, you cannot store a new number until you delete one. If the directory is empty, when you access it, the screen shows List empty.
Exiting the directoryPress OFF/CANCEL to cancel an operation, back up to the previous menu, or exit the menu display. Press and hold OFF/CANCEL to return to idle mode.
33
DirectoryCreate directory entries
Create a new directory entry
1. Press MENU/SELECT in idle mode.
2. Press CID or DIR to scroll to Directory, then press MENU/SELECT.
3. Press MENU/SELECT again to choose Add new entry.
4. When the screen shows Enter number, use the dialing keys to enter a number (up to 30 digits).X Press CID or DIR to move the cursor to the left or right.
Enter number 888-722-7702_ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE and then CID or DIR, or pressing REDIAL/PAUSE repeatedly to locate the desirednumber. Press MENU/SELECT to copy the number.
5. Press MENU/SELECT to save the number in the display.
6. The screen shows Enter name. Use the dialing keys and refer to Character chart on page 34 to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key.
Enter name ECO
X Press 0 to add a space. X Press CID or DIR to move the cursor to the leftor right.
Charlie Johnson_ ECO
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
34
DirectoryCreate directory entries
Character chart:
Dialing
key
1
2
1
1
.
2
ab
3
de
4
gh
5
j
k
6
mn
7
pq
8
t
u
9
wx
0 space 0
Characters by number of key press 3 4 5 6 7 8 9 10 11 – ` ( ) * #&/ , cABC2 fDEF 3 i GH I 4 l JKL5 oMNO 6 r s PQRS 7 v TUV 8 y zWX Y Z 9
7. Press MENU/SELECT to store your new directory entry. You hear a confirmation tone.
NOTE: The screen shows Number repeated if the number is already in the directory. You cannot save the same number more than once.
35
DirectoryCreate directory entries
Add a predialed telephone number to the directory1. While the handset is in idle mode, use the dialing keys to enter the telephone number (up to 30 digits).X Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a P appears).X Press DELETE to erase a digit. X Press and hold DELETE to erase all digits. 2. Press MENU/SELECT twice to move on to edit the name. Refer to Step 6 in Create a new directory entry on page 34.3. Press MENU/SELECT to store your new directory entry. You hear a confirmation tone.
888-722-7702 ECO
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Enter number 888-883-2445_ECO
Enter name ECO
Charlie Johnson_ ECO
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DirectoryReview the directory
Review directory entries
1. Press DIR when in idle mode. The screen shows the first entry in the directory. List empty appears if there are no directory entries.2. Press CID or DIR to browse through the directory or use the dialing keys to start a name search (page 38).
Charlie Johnson 888-883-2445ECO
-OR-1. Press MENU/SELECT when in idle mode. 2. Press CID or DIR to scroll to Directory, then pressMENU/SELECT.
Christine Smith 888-722-7702ECO
3. Press CID or DIR to scroll to Review, then press MENU/SELECT. The screen shows the first entry in the directory.
4. Press CID or DIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
NOTE: If the telephone number in the directory exceeds 15 digits, a dash appears after the 14th digit, and the remaining digits are displayed after two seconds beginning with a dash.
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DirectoryReview the directory
Search by name
1. Press DIR when the handset is in idle mode.2. When an entry appears, use the dialing keys (0-9) to start a name search (alphabetical search).
Charlie Johnson 888-883-2445ECO
The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory that begins with that letter. PressCID or DIR to scroll through the entries beginning with that letter.
3. To see other names that start with the letters on the same dialing key, keep pressing the key until the desired letter is shown. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:
X If you press 5 (JKL) once, J and then Jennifer displays. X If you press 5 (JKL) once, J displays. Press CID. Jessie displays. X If you press 5 (JKL) twice, K and then Kevin displays. X If you press 5 (JKL) three times, L and then Linda displays. X If you press 5 (JKL) four times, 5 displays. X If you press 5 (JKL) five times, J displays and then Jennifer displays again.
NOTE: If you press a dialing key (0-9) and no name starts with any letter on that key, the directory shows the entry that matches the next letter in the directory.
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DirectoryDial, delete and edit a directory entryYou can dial, delete or edit a displayed directory entry. See Review directory entries on page 37 or Search by name on page 38 to show an entry from the directory.
Robert Brown 888-360-4121ECO
Dial a directory numberWhile reviewing a directory entry, press PHONE/FLASH or /SPEAKER to dial the displayed telephone number fromthe directory.
Phone
0:01:30
888-360-4121
ECO
Delete a directory entry1. While reviewing a directory entry, press DELETE. The screen shows Delete entry?.2. Press MENU/SELECT to delete the displayed entry from the directory. The handset shows Deleting… and then you hear a confirmation tone. Once deleted, you cannot retrieve that entry.
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Delete entry? ECO
Delete all directory entries1. Press MENU/SELECT when in idle mode. 2. Press CID or DIR to scroll to Directory, then pressMENU/SELECT. 3. Press CID or DIR to scroll to Delete all, then pressMENU/SELECT. 4. The handset shows Delete all?. Press MENU/SELECTto confirm. The handset shows Deleting…. You hear a confirmation tone.
Delete all ECODelete all? ECO
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DirectoryDial, delete and edit a directory entry
Edit a directory entry
1. While reviewing a directory entry, press MENU/SELECT. The screen shows Enter number with the current number of the entry.
2. Use the dialing keys to edit the number (up to 30 digits). X Press CID or DIR to move the cursor to the left or right.
Enter number 360-4121_ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE and then CID or DIR, or pressing REDIAL/PAUSE repeatedly to locate the desirednumber. Press MENU/SELECT to copy the number.
3. Press MENU/SELECT to save the number. The screen shows Enter name briefly and then the current name of the entry.
4. Edit the characters.X Press 0 to add a space. X Press CID or DIR to move the cursor to the leftor right.
Enter name ECO
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
5. Press MENU/SELECT to save. The handset shows the updated entry.
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Caller IDAbout caller ID
This product supports caller ID services offered by most telephone serviceproviders. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:
X You have both caller ID and call waiting, but as separate services (you may need to combine these services).X You have only caller ID, or only call waiting service. X You don’t subscribe to caller ID or call waiting services.There may be fees for caller ID services. In addition, services may not be available in all areas.
Christine Smith 888-883-2445ECO
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This product can provide information only if both you and the caller are in areas offering caller ID services and if bothtelephone service providers use compatible equipment. The time and dateare sent by the telephone service provider along with the call information.
The caller ID information may not be available for every incoming call. The callers may intentionally block their names and/or telephone numbers.
NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to either caller ID or combined caller ID with call waiting service.
About home area codeSee Home area code on page 19 to determine if you should enter your area code. Entering the area code changes how numbers are displayed in the caller ID log and how to return a call from the caller ID log (see View dialing options on page 44).
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Caller IDCaller ID logHow caller ID log worksThe telephone stores caller ID information about the last 30 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made to any handset are reflected in all other handsets. If you answer a call before the information appears on the screen, it does not show in the caller ID log.NOTE: The caller ID information might not be available for every incoming call. The callers might intentionally block their names and/or telephone numbers (see Reasons for missing caller ID information on page 47).
Memory matchIf the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.For example, if Christine Smith calls, her name appears as Chris if this is what you entered into your directory.
Chris 888-883-2445ECO
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NOTE: The number shown by your caller ID is in the format sent by the telephone service provider. The telephone service provider usually delivers 10-digit telephone numbers (area code plus telephone number). If the telephone number of the caller does not match a number in your directory, the name appears as it is delivered by the telephone service provider. For example, if the telephone service provider includes the area code but the number in your directory does not, the name appears as delivered by the telephone service provider.
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Caller IDCaller ID operation
Missed (new) calls indicator
When you have calls that have not been reviewed, all handset screens show XX missed calls when in idle mode.
16 missed calls
All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID log entry marked as NEW, the number of missed calls decreases by one.
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HANDSET 1
If you do not want to review the missed (new) calls one by
one, but you still want to keep them in the caller ID log, you ECO
can press and hold OFF/CANCEL for four seconds when 10:30PM
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the handset is idle. All the entries in the caller ID log will be
considered old (reviewed), and the missed call(s) message goes away.
Review the caller ID logReview the caller ID log to find out who called, to return the call or to copy the caller’s name and number into your directory.1. When a handset is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call. -ORYou can also review the caller ID log by pressing MENU/SELECT in idle mode, then press CID or DIR to scroll to Caller ID log. Press MENU/SELECT twice to select Review.2. Press CID or DIR to scroll through the list. The handset beeps twice when you reach the beginning or end of the caller ID log.3. Press OFF/CANCEL to exit the caller ID log.
NOTES:X If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID log.X Only one handset can review the caller ID log at a time. If another handset attempts to enter the caller ID log, it shows Not available.
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Caller IDCaller ID operation
View dialing options
Although the caller ID log entries received typically have 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus area code plus the seven digits. You can follow the steps, as mentioned below, to change the number of digits that you dial in the caller ID log.
1. When a handset is in idle mode, press CID to view the caller ID log in reverse chronological order starting with the most recent call.2. Before dialing or saving the telephone number in the directory, press (pound key) repeatedly to show different dialing options for local and long distance numbers.
883-2445 1-883-2445 888-883-2445 1-888-883-2445
Press
883-2445 1-883-2445
Press 1
-OR-Press 1 repeatedly if you need to add or remove 1 in front of the telephone number.
888-883-2445 1-888-883-2445
3. When the number is in the correct format for dialing, press PHONE/FLASH or /SPEAKER to call the number.
To save the number to the directory, see Save a caller ID log entry to the directory on page 46.
NOTE: If you do not need to dial the area code for local calls, make sure to program your home area code (see Home area code on page 19).
44
Caller IDCaller ID operationDial a caller ID log entry 1. While reviewing the caller ID log entry, press CID or DIR to browsethrough the caller ID log. 2. Press PHONE/FLASH or /SPEAKER to dial the displayed entry.
Delete caller ID log entries
To delete a caller ID log entry:1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log.2. Press DELETE to delete the displayed entry from the caller ID log. The screen shows Deleting… with a confirmation tone. Once deleted, you cannot retrieve that entry.
To delete all caller ID log entries:1. Press MENU/SELECT in idle mode.2. Press CID or DIR to scroll to Caller ID log, then press MENU/SELECT.3. Press CID or DIR to scroll to Delete all, then press MENU/SELECT. The screen shows Delete all?.4. Press MENU/SELECT to delete all entries from the caller ID log. The screen shows Deleting… with a confirmation tone. Once deleted, you cannot retrieve those entries.
Caller ID log ECODelete all ECO
Delete all?
ECO
45
Caller IDCaller ID operation
Save a caller ID log entry to the directory
1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log.
2. When the desired entry displays, press MENU/SELECT.3. Press MENU/SELECT again to choose To Directory.4. When the screen shows Enter number, use the dialing keys to modify the telephone number (up to 30 digits). X Press CID or DIR to move the cursor to the left or right.
To Directory ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
5. Press MENU/SELECT to save the number in the display. The screen shows Enter name.
6. Use the dialing keys and refer to Character chart on page 35 to modity the name (up to 15 characters).
X Press 0 to add a space. X Press CID or DIR to move the cursor to the left or right.
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters. 7. Press MENU/SELECT to save. You hear a confirmation tone.
NOTES:X The screen shows Number repeated if the number is already in the directory. You cannot save the same number more than once.X If you try to save a caller ID log entry to the directory without a number, the handset sounds an error tone.X If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID log. However, the telephone can still save all digits (up to 24 digits) of that telephone number from the caller ID log in the directory.X You might need to change how a caller ID number is saved in the directory if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that is not necessary for local calls, or without a 1 that is necessary for long distance calls. For details, see View dialing options on page 44.
46
Caller IDReasons for missing caller ID information
There are occasions when other information or no information shows for various reasons:
Screen messagePRIVATE NAME PRIVATE NUMBER PRIVATE CALLERUNKNOWN NAMEUNKNOWN NUMBERUNKNOWN CALLER
ReasonThe caller prefers not to show the name.The caller prefers not to show the telephone number.The caller prefers not to show the name and telephone number.Your telephone service provider cannot determine the caller’s name.Your telephone service provider cannot determine the caller’s telephone number.Your telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.
47
Call blockAbout call block
If you have subscribed to caller ID service, you can use the call block feature to reject certain calls automatically. The call block list stores up to 150 entries. The telephone system can reject calls automatically according to:
X Numbers saved into the call block list X Incoming calls without numbersThis feature is only available on the cordless handset. Blocked calls are disconnected automatically.
Blocked call 888-772-7702ECO
NOTE: The blocked calls are displayed as Blocked call in the caller ID log.
48
Call blockCall block
Add a call block entry
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Call block, then press MENU/SELECT.
Call block ECO
3. Press MENU/SELECT again to choose Block list.
4. Press CID or DIR to scroll to Add new entry, then press MENU/SELECT.
Block list
5. When the screen displays Enter number, use the
dialing keys to enter a number (up to 30 digits).
ECO
X Press CID or DIR to move the cursor to the left
or right.
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
Add new entry
X Press DELETE to erase a digit.
ECO
X Press and hold DELETE to erase all digits.
-OR-Copy a number from the redial list by pressing REDIAL/PAUSE. Then, press CID or DIR or REDIAL/PAUSE repeatedly to find the desired number. Press MENU/SELECT to copy the number.
Enter number 888-883-2445_ECO
6. Press MENU/SELECT to move on to the name.
7. When the screen displays Enter name, use the dialing keys to enter a
name (up to 15 characters). Each time you press a key, the character on
that key appears. Additional key presses produce other
characters on that key. Press a key repeatedly until the desired character appears. The first character of every
Enter name
word is capitalized.
ECO
X Press CID or DIR to move the cursor to the left
or right.
X Press 0 to add a space.
TV Salesman_
X Press DELETE to erase a character. ECOX Press and hold DELETE to erase all characters.
8. Press MENU/SELECT to store your call block entry.
NOTE: The handset shows Number repeated if the number is already in the call block list. You cannot save the same number twice.49
Call blockCall blockReview call block list1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Call block, and thenpress MENU/SELECT. 3. Press MENU/SELECT again to choose Block list. 4. Press MENU/SELECT again to choose Review. 5. Press CID or DIR to browse through the callblock entries.
Review ECOSalesman 888-883-2445 ECO
NOTE: List empty appears if there are no call block entries.Save a caller ID log entry to call block list1. Search for the desired caller ID log entry (see Review the caller ID log on page 43).2. When the desired entry displays, press MENU/SELECT. 3. Press CID or DIR to scroll to To Call block, then press MENU/SELECT. 4. The handset displays Enter number. Use the dialing keys to edit thenumber, when necessary. X Press CID or DIR to move the cursor to the left or right. X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause(a P appears). X Press DELETE to erase a digit. X Press and hold DELETE to erase all digits. 5. Press MENU/SELECT to move to the name. The screen displays Enter name. 6. Use the dialing keys to add or edit the name. X Press CID or DIR to move the cursor to the left or right. X Press 0 to add a space. X Press DELETE to erase a character. X Press and hold DELETE to erase all characters. 7. Press MENU/SELECT when done.
50
Call blockCall block
Edit a call block entry
1. Search for the desired entry in the call block list (see Review call block list on page 50).
Salesman 888-883-2445
2. When the desired entry displays, press MENU/SELECT.
ECO
The screen displays Enter number along with the phone
number to be edited. If you only want to edit the name,
skip to Step 4.
3. Use the dialing keys to edit the number.X Press CID or DIR to move the cursor to the left or right.
Enter number 888-883-2445_ECO
X Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
X Press DELETE to erase a digit.
X Press and hold DELETE to erase all digits.
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE and then CID or DIR, or pressing REDIAL/PAUSE repeatedly to locate the desirednumber. Press MENU/SELECT to copy the number.
4. Press MENU/SELECT to move on to the name. The screen displays Enter name along with the name to be edited.
5. Use the dialing keys to edit the name. X Press CID or DIR to move the cursor to the left or right.
TV Salesman_ ECO
X Press 0 to add a space.
X Press DELETE to erase a character.
X Press and hold DELETE to erase all characters.
6. Press MENU/SELECT to save the entry.
51
Call blockCall blockDelete a call block entry1. Search for the desired entry in the call block list (see Review call block list on page 50).2. When the desired entry displays, press DELETE on the handset and the screen shows the next entry. You cannot retrieve a deleted entry.
NOTE: If the call block list is empty after an entry is deleted, the screen displays List empty.
Block calls without numberYou can use this feature to reject all incoming calls which are “out of area” or with numbers set to “Private”.1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Call block, then pressMENU/SELECT. 3. Press CID or DIR to scroll to Calls w/o num, thenpress MENU/SELECT. 4. Press CID or DIR to choose Unblock or Block, thenpress MENU/SELECT.
Calls w/o num ECOUnblock ECO
Mute first ring
Your telephone rings once for blocked calls. You can choose to mute the firstring for all incoming calls, so that there will be no ring for blocked calls. By default, the first ring is set to On.
1. Press MENU/SELECT when the handset is idle. 2. Press 7464 on the handset. 3. Press CID or DIR to choose First ring: On to keep thefirst ring, or First ring: Off to mute the first ring. 4. Press MENU/SELECT to confirm.
First ring: On ECO
NOTE: If you have muted the first ring, you will hear one ring less before the answering system and voicemail answer the incoming calls.
52
Answering systemAnswering system settings
Use the answering system menu in the handset to turn the answering system on or off or change the settings for the outgoing announcement, callscreening, number of rings, remote access code and the message alert tone.
Announcement
The announcement is the greeting callers hear when calls are answered by the answering system.The telephone has a default announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own announcement.You can record an announcement up to 90 seconds. The system does not record any announcement shorter than 2 seconds.
To play the current announcement:1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.3. Press MENU/SELECT again to select Announcement. The system announces, “To play, press 2. To record, press 7.”4. Press 2 to play the current announcement from the speakerphone.X Press DIR/VOLUME to increase or press CID/VOLUME to decrease the messageplayback volume.X Press /SPEAKER to switch between speakerphone and handset.
Answering sys ECOAnnouncement ECOPlay Del Rec [2] [3] [7]ECO
53
Answering systemAnswering system settings
To record a new announcement:
1. Press MENU/SELECT when the handset is idle.
2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
3. Press MENU/SELECT to select Announcement. The system announces, “To play, press 2. To record, press 7.”4. Press 7. The system announces “Record after the tone. Press 5 when you are done.”
5. Face the handset and speak towards the microphone to record your announcement.
Recording… Stop [5]
6. Press 5 when you finish the recording. The handset plays ECO back the recorded announcement.
NOTE: If the answering system memory is full, when you press 7 in Step 4, the answering system announces, “Memory is full.” You must delete some messages before you can record a new announcement. Refer to Message playback on page 65.
To delete an announcement:1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to select Announcement. The system announces, “Toplay, press 2. To record, press 7.” 4. Press 2 to play the current announcement from the speakerphone. 5. Press 3 during playback to delete your recorded announcement. Thesystem announces, “Announcement deleted.”If your announcement is deleted, calls are answered with the default announcement, “Hello. Please leave a message after the tone.”
54
Answering systemAnswering system settings
Answer on/off
Unless you change it, the answering system is on and ready to record messages. If the answering system is on, the ANS ON icon displays on the handset screen and the ANS ON light on the telephone base is on. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.
Using the handset:1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.3. Press CID or DIR to scroll to Answer on/off, then press MENU/SELECT.4. Press CID or DIR to select between On and Off, then press MENU/SELECT to save the setting.
Answer on/off ECOOn ECO
Using the telephone base: X Press ANS ON to turn the answering systemon or off. If the answering system is turned on, it announces, “Calls will be answered.” If the answering system is turned off, it announces, “Calls will not be answered.”
NOTES:X If the answering system is off and there is an incoming call, the system answers after 10 rings and announces to the caller, “Please enter your remote access code.” For more information about remote access, see Remote access code on page 59.X You can turn the answering system on or off from either the handset or the telephone base, but you can only use the handset to change the other answering system settings.X You cannot turn the answering system on or off while a handset is on a call or the telephone base is playing messages.
55
Answering systemAnswering system settings
Voice guide
This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone.
This feature is only available on the cordless handset.
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.3. Press CID or DIR to scroll to Voice guide, then press MENU/SELECT. You hear a voice prompt, “Hello! This voice guide will assist you with the basic setup of your answering system.”4. Set up your answering system by inputting designated numbers, as instructed in the voice guide.
Voice guide ECOSetting Ans sys ECO
NOTES:X You can press OFF/CANCEL to quit the voice guide at any time. X After a power outage, the handset prompts you to set the date and time. After the date andtime setting is done or skipped, the handset prompts if you want to set up the answering system via voice guide. Press MENU/SELECT to start the setup.
56
Answering systemAnswering system settings
Call screening
You can choose whether or not incoming messages are played through thespeaker on the telephone base while they are being recorded. However, whether the call screening is on or off, the incoming messages can always beplayed through the handset.
To change the settings:1. Press MENU/SELECT when the handset is idle. 2. Press CID or DIR to scroll to Answering sys, thenpress MENU/SELECT. 3. Press CID or DIR to scroll to Ans sys setup, thenpress MENU/SELECT. 4. Press MENU/SELECT again to select Call screening. 5. Press CID or DIR to choose On or Off. 6. Press MENU/SELECT to save your setting.
Call screening ECOOn ECO
NOTE: For more details about the features of call screening, see Call screening on page 63.
57
Answering systemAnswering system settings
Number of ringsYou can set the answering system to answer an incoming call after 2, 3, 4, 5, or 6 rings. You can also select Toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after three rings.
To set the number of rings:
1. Press MENU/SELECT when the handset is idle.
# of rings
2. Press CID or DIR to scroll to Answering sys, ECO then press MENU/SELECT.
3. Press CID or DIR to scroll to Ans sys setup,
then press MENU/SELECT.
4. Press CID or DIR to scroll to # of rings, then
3
press MENU/SELECT.
ECO
5. Press CID or DIR to scroll and choose among 2, 3, 4, 5, 6 or Toll saver.X Toll saver – The answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges if you are calling from out of your local area.
6. Press MENU/SELECT to save your setting.
NOTES:X If you subscribe to a voicemail service offered through your telephone service provider, see Answering system and voicemail indicators on page 61.X If you have muted the first ring, you will hear one ring less before the answering system answers the incoming calls.
58
Answering systemAnswering system settings
Remote access code
To access your answering system remotely from any touch-tone telephone, you need to enter a 2-digit number (00-99). Unless you change it, the remote access code is 19.
To change the remote access code:
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT.4. Press CID or DIR to scroll to Remote code, then press MENU/SELECT.5. Press CID or DIR to select the remote access code, or use the dialing keys to enter the desired number (00-99).6. Press MENU/SELECT to save your setting.
Remote code ECORemote code 19ECO
NOTE: For more details about the remote access feature, refer to Remote access on pages 70-71.
59
Answering systemAnswering system settings
Message alert tone
When the message alert tone is on, and there is at least one new message, the telephone base beeps every 10 seconds. By default, the message alert tone is set to Off.
To change the setting:
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT.4. Press CID or DIR to scroll to Msg alert tone, then press MENU/SELECT.5. Press CID or DIR to choose On or Off.6. Press MENU/SELECT to save your setting.
Msg alert tone ECOOff ECO
NOTES:X The message alert tone beeps only if all the following conditions are met: The answering system is on. The message alert tone is on. There are new messages.X To temporarily turn off the message alert tone, see Temporarily turn off the message alert tone on page 64.
60
Answering systemAnswering system overviewAnswering system and voicemail indicatorsYour telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.X If XX new messages displays on the handset and the message window on the telephone base flashes, there are new messages recorded on the built-in answering system. To listen to your message(s), press MENU/SELECT twice on the handset (page 65) or press PLAY/STOP on the telephone base (page 65).X If and New voicemail display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, dial an access number provided by your telephone service provider, followed by a security code or PIN.Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider. To use your voicemail service rather than the answering system, turn off the answering system. To use the answering system rather than your voicemail service, contact your telephone service provider to deactivate the voicemail service.Using the answering system and voicemail togetherYou can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers, as described below. To learn how to program your voicemail settings, contact your telephone service provider. If you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.If you have voicemail provided by your telephone service provider, we recommend setting your answering system to answer calls at least 2 rings earlier than your voicemail is set to answer. For example, if your voicemail answers after 6 rings, set your answering system to answer after 4 rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow 6 seconds per ring when determining the appropriate setting.61
Answering systemAnswering system overviewMessage capacity The answering system can record up to 99 messages, depending on the length of each message. The maximum recording time (including message, announcement and memo) is 22 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them. If the answering system has less than 3 minutes of recording time left, “Less than 3 minutes to record” is announced before the message playback and Rec mem low appears on the handset screen. If the memory is full, the answering system announces, “Memory is full.” The number of messages and F flash, alternatively, in the message window, and Rec mem full appears on the handset screen. You must delete some messages before recording new ones. Voice prompts The system provides voice prompts to guide you through the setup procedures on your handsets, message playback, remote access and recording outgoing announcements. The system also provide basic answering system setup via voice guide to record your own announcement, set the number of rings, and set the message alert tone.62
Answering systemAnswering system overviewCall screening Call screening at the base: If the answering system and call screening are on, the announcement and the incoming message can be broadcast at the telephone base when a call arrives. You can turn call screening on or off using the handset (see Call screening on page 57). When call screening is off, you can temporarily turn on the call screening by pressing PLAY/STOP or VOL on the telephone base. The call screening will automatically be off for the next incoming call. If call screening is on and you want to silence the telephone base while it is recording messages, press PLAY/STOP on the telephone base. The call screening will be on for the next incoming call. Call screening at the handset: If the answering system is turned on, when there is an incoming call and it is answered by the answering system, the handset screen shows To screen call and press [SELECT], alternately. By pressing MENU/SELECT, you can screen the call at the handset.63
Answering systemAnswering system overviewCall intercept While call screening, you can stop the recording and speak to the caller. X If the call is screened at the base, press PHONE/FLASH or /SPEAKERon the handset to stop recording and speak to the caller. X If the call is screened at the handset, press PHONE/FLASH on thehandset to stop recording and speak to the caller. You can press /SPEAKER to switch between the speakerphone and the handset.Temporarily turn off the message alert tone If the message alert tone is turned on, the telephone base beeps every ten seconds when there are new messages. Pressing any telephone base key (except FIND HS) temporarily silences the message alert tone. If you press DELETE when in idle mode to temporarily turn off the message alert tone, there is a voice prompt directing you to press DELETE again to delete all old messages. The message alert tone is temporarily off. Only press DELETE a second time if you wish to erase all old messages in your answering system. The message alert tone resumes when you receive another message.64
Answering systemMessage playback
You can listen to messages at the telephone base or on a cordless handset. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. After the last message, you hear, “End of messages.”If the date and time are not set, you hear, “Time and date not set.” before playback. If the recording time is less than three minutes, you hear, “Less than three minutes to record.” before playback (see Message capacity on page 62).To listen to messages at the telephone base:1. Press PLAY/STOP on the telephone base to listen to the messages.2. The system announces the number of messages, then begins playback. The message sequence is shown on the message window.3. Press PLAY/STOP to stop the playback.NOTE: If there are no messages in the answering system, the system announces, “You have no message.” when you attempt to listen to messages.
To listen to messages at the handset: 1. Press MENU/SELECT when the handset is idle. 2. Press MENU/SELECT again to select Play messages. 3. The system announces the number of messages, thenbegins playback. The message sequence is shown on the handset’s screen.4. Press OFF/CANCEL to stop the playback.NOTE: If there are no messages in the answering system, the handset shows No message and announces, “You have no message.” when you attempt to listen to messages.
Play messages ECO16 New 06 Old ECO
Repeat Del Skip
[4]
[3] [6]
ECO
10:30PM
MSG #10/16
65
Answering systemMessage playbackOptions during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: X Press VOL or VOL to adjust the message playback volume (1-8). X Press REPEAT to repeat the playing message. X Press REPEAT twice to listen to the previous message. X Press SKIP to skip to the next message. X Press DELETE to delete the message. The telephone base announces,“Message deleted.” X Press PLAY/STOP to stop the playback. When messages are playing on the handset: X Press DIR/VOLUME to increase or press CID/VOLUME to decrease themessage playback volume. X Press /SPEAKER to switch between speakerphone and handset. X Press 4 to repeat the playing message. X Press 4 twice to listen to the previous message. X Press 6 to skip to the next message. X Press 3 to delete the message. The handset announces, “Message deleted.” X Press OFF/CANCEL to stop playback.66
Answering systemMessage playback
Delete all old messagesUse this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New messages cannot be deleted until you have listened to them.To delete all old messages on the telephone base: 1. Press DELETE on the telephone base when the answering system isnot in use. The system announces, “To delete all old messages, press DELETE again.” 2. Press DELETE again. The system announces, “All old messages deleted.”
To delete all old messages on the handset:
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.
Delete all old ECO
3. Press CID or DIR to scroll to Delete all old. 4. Press MENU/SELECT to confirm. The screen showsDeleting… and then No old messages with a confirmation tone.
67
Answering systemRecording and playing memos
Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages.
Record a memo
1. Press MENU/SELECT when the handset is idle.2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT.3. Press CID or DIR to scroll to Record memo.
Recording… Stop [5]ECO
4. Press MENU/SELECT. The system announces, “Record after the tone. Press 5 when you are done.”5. Speak towards the microphone on the handset after a long beep. You can record a memo up to 3 minutes. Memos shorter than 2 seconds are not recorded.
6. Press 5 to stop recording. The system announces “Recorded”.
Play back memosMemos are stored as messages. See Message playback on pages 65-67 for instructions on playback and deletion.
68
Answering systemMessage window displays
The message window on the telephone base displays the total number of messages. See the following table for other message window displays.
0 0 (flashing) 1-991-99 (flashing)1-99 and F (alternating)
There are no messages in the answering system.After a power failure, the number in the message window flashes to indicate that the date and time need to be set.X Total number of messages and memos. X Current message number during old message playback.X Total number of new messages and memos. The number flashes when there are new messages that have not been reviewed.X Current message number during new message playback. X After a power failure, the number in the message window flashes toindicate that the date and time need to be set.Memory is full. Messages must be deleted before new messages can be recorded.
—
X The answering system is being programmed by a system handset.
X The answering system is answering a call or recording a memo or announcement.
X The answering system is being accessed remotely.
X The directory or caller ID log is being accessed by a system handset.
0-6
Telephone base ringer volume while adjusting.
1-8
Speaker volume level of the telephone base while adjusting.
69
Answering systemRemote access
You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone.Remotely access the answering system1. Dial your telephone number from any touch-tone telephone. 2. When the answering system answers, enter the 2-digit remote access code(19, by default; refer to Remote access code on page 59). The answering system automatically announces the number of messages (new or old) if there are any. 3. If there are new messages, the answering system automatically begins to play all new messages only. -ORIf there are no new messages, the answering system automatically begins to play all old messages.4. You can also enter the remote commands:
Press to listen to all messages. If there are new messages, the
1
system plays only the new messages (in chronological order). If there are no new messages, the system plays all old messages
(in chronological order).
2 Press to listen to new messages only.
3 Press during message playback to delete the current message.
33 Press to delete all old messages.
4
Press 4 to repeat the playing message. Press 4 twice to listen to the previous message.
5 Press to stop playback and recording.
5 Press to listen to a list of remote commands.
6
Press during playback to skip the current message and advance to the next message.
7
Press to record a new announcement. Begin speaking after the long beep.
8 Press to end remote access (the call ends). 0 Press to turn the answering system on or off.
70
Answering systemRemote access5. Hang up to end the call. Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference.NOTES: X If you do not enter a valid remote access code, the system answers the call automatically. X Once the messages have played, the telephone announces the help menu options. If you donot press any key with 20 seconds, the remote access call ends automatically. X If the memory is full, the answering system answers after 10 rings and announces, “Memoryis full. Enter the remote access code.” Enter your remote access code to access the messages and announcements. X When the answering system is turned off, the telephone answers after 10 rings, and announces, “Please enter your remote access code.”71
AppendixAdding and registering handsets/headsets/speakerphonesYour telephone can support up to five DECT 6.0 cordless handsets, headsets or speakerphones. You can purchase additional handsets AT&T EL50019, cordless headsets or speakerphones (sold separately) to expand yourtelephone system. Visit https://telephones.att.com/accessoriesfor a list of compatible DECT 6.0 cordless headsets and speakerphones. Each new handset, headset or speakerphone must be registered to the telephone base before use. You must register each handset, headset or speakerphone separately.To register a cordless headset or speakerphone to this telephone system, please refer to the corresponding user’s manual for details. To register a cordless handset, see below.The handsets provided within your product box are already registered as HANDSET 1, and so forth. Additional handsets are assigned numbers in the sequential order they are registered (up to HANDSET 5).
Register a handset to the telephone base
1. Before you begin registration, make sure the handset is out of the telephone base or charger and shows To register HS… and …see manual, alternately.
2. Put the handset you wish to register on the telephone base cradle.
3. The IN USE light on the telephone
base turns on. After about 10 seconds, the handset shows Registering…. The
For registration, put the handset on the telephone base, not the handset charger.
handset shows Registered and you
hear a confirmation tone if the registration was successful. The IN USE
light turns off. The handset is now registered with the telephone base.
If the registration fails, the handset displays Reg. failed and then To register HS… and …see manual, alternately. Try the registration again by removing the handset from the telephone base and then placing it back in.
NOTES:X You cannot register a handset if any other system handset is in use. X You can only register one handset to the telephone base at a time.72
AppendixDeregistering handsetsIf you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base, and then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin.Deregister all handsets from the telephone base In addition to the cordless handsets, this operation will also deregister all cordless headsets and speakerphones registered to your telephone base. 1. Press and hold FIND HS on the telephone base for about 10 seconds untilthe IN USE light on the telephone base turns on and starts to flash. Then, release FIND HS. 2. Immediately press FIND HS again while the IN USE light is still flashing. The IN USE light flashes for approximately five seconds. 3. The deregistration takes about 10 seconds to complete. All handsets display To register HS… and …see manual, alternately, if the deregistration was successful. To register the handset(s) to the telephone base again, follow the registration instructions on the previous page.NOTES: X If the deregistration fails, you may need to reset the system and try again. To reset, unplugthe power from the telephone base and plug it back in. X You cannot deregister the handsets if any other system handset is in use. X Even if the battery is depleted, you can still deregister the handsets by following the stepsmentioned above. After the handset is charged for at least ten minutes, the screen shows To register HS… and …see manual, alternately.73
AppendixScreen icons, indicator lights and alert tones
Screen icons
HANDSET 1
ECO10:30PM
NEW ANS ONMSG #10/16
(flashing) (animated display)
The battery icon flashes when the battery is low and needs charging.The battery icon animates when the battery is charging.The battery icon becomes solid when the battery is fully charged. The handset ringer is turned off.
ANS ON ECONEWMSG #10/16
There are new voicemail received from the telephone service provider.The answering system is turned on.The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base.The entry you are reviewing is new in the caller ID log.The message number currently playing and total number of new/old messages recorded.
Handset indicator lights
CHARGE lightOn when the handset is charging in the telephone base or charger.Extra large display
Lighted big buttons/SPEAKER lightOn when the speakerphone is in use.74
AppendixScreen icons, indicator lights and alert tonesTelephone base indicator lightsIN USE lightX On when the handset is in use, when the answering system is answering an incoming call or when the answering system is being accessed remotely.X On when a handset is being registered. X Flashes slowly when another telephone on the same lineis in use, or when all handsets are being deregistered. X Flashes quickly when there is an incoming call.ANS ON lightOn when the built-in answering system is on.
Handset alert tones1 short beep1 long beep 2 short beeps3 short high-pitched beeps 4 short beeps
X A key is pressed. X Plays at the end of each message playback. X End of recording.X Beginning of recording. X Plays at the end of all messages playback.X Error tone. The command has failed. X You have reached the beginning or end of the list. X You have reached the minimum or maximum listeningvolume. Confirmation tone. The telephone has completed the command successfully.Low battery warning.
Telephone base alert tones
1 short beep Beeps every 10 seconds 1 long beep
Plays at the end of each message playback.Message alert tone is on and there are new messages.X Call screening is on and the answering system is about to record a message.X Plays at the end of all messages playback.
75
AppendixHandset display screen messages
Blocked call
An incoming call is blocked.
Calling HS X (For models with two or The handset is calling another handset (for intercom calls).more handsets only)
Ended
You have just ended a call.
HS X is calling (For models with two or Another handset is calling.more handsets only)
Incoming call
There is an incoming call.
Intercom
The handset is on an intercom call.
Intercom to: (For models with two ormore devices only)Line in use
You have started the intercom process, and need to enter the number of the device you wish to call.An extension telephone on the same line or one of the handsets is in use.
List empty
There are no directory entries or call block list entries.
Low battery Microphone onMuted New voicemailNo battery No line
The battery needs to be charged.Mute is off so the other party can hear your voice.The microphone is off.There are new voicemail messages from your telephone service provider. The handset in the telephone base or charger does not have a battery properly installed.There is no telephone line connected.
No message Not available
There are no messages in the answering system.Someone else is already using the directory, caller ID log or answering system.
76
AppendixHandset display screen messages
Number repeated Out of range or no pwr at base Outside call ** Paging ** PhonePut in charger Quiet mode off Quiet mode on Rec mem lowRec mem full Ringer muted Setting Ans sysSpeaker To register HS……see manual To screen call press [SELECT]Unable to callXX missed calls XX new messages
The telephone number you have entered is already stored in the directory.The handset has lost communication with the telephone base.You switched to an external call during an intercom call. The telephone base is paging all handsets. The handset is on a call. The battery is very low. The handset should be placed in the telephone base or charger. The quiet mode is turned off. The quiet mode is turned on. The answering system has less than 3 minutes to record. The answering system memory is full. The ringer is muted temporarily during an incoming call. The handset is playing voice guide. The handset speakerphone is in use.The handset is not registered to any telephone base.The system is recording a message. Press MENU/SELECT to screen a call on a handset. X Intercom failed. X You try to join a call when there are already four handsets onthat call. X You try to make a call when the handset is out of range. There are XX new calls in the caller ID log. There are XX new messages in the answering system.
77
AppendixTroubleshootingIf you have difficulty with your telephone, please try the following suggestions. For customer service, or to purchase accessories or replacementparts, visit our website at https://telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.My telephone doesn’t work at all. X Make sure the power cord is securely plugged in. X Make sure that the battery connector is securely plugged into thecordless handset. X Make sure the telephone line cord is securely and firmly plugged into thetelephone base and the telephone wall jack. X Charge the battery in the cordless handset for at least 16 hours. Foroptimum daily performance, return the cordless handset to the telephone base or charger when not in use. X If the battery is depleted, charge the handset for at least 30 minutes before you use it. Refer to Battery charging on page 10 for details. X Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. X You may need to purchase a new battery. Please refer to Battery installation on pages 8-10.The display shows No line. I cannot get a dial tone. X First try all of the suggestions mentioned above. X If the previous suggestions do not work, disconnect the telephone linecord from your telephone and connect the telephone line cord to another telephone. X If there is no dial tone on that other telephone either, your telephoneline cord may be defective. Install a new telephone line cord. X If changing the telephone line cord does not help, the wall jack (or thewiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your EL52119/EL52219/EL52319/EL52429 telephone, or contact your telephone service provider (charges may apply).78
AppendixTroubleshootingI cannot dial out. X First try all the suggestions in the item The display shows No line.I cannot get a dial tone. X Make sure you have a dial tone before dialing. The cordless handset maytake a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. X Check that all the telephones connected to the same telephone line are hung up. X Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area. X Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone not to dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise. X If other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).My cordless handset isn’t performing normally. X Make sure the power cord is securely plugged into the telephone base.Plug the power adapter into a different, working electrical outlet not controlled by a wall switch. X Move the cordless handset closer to the telephone base. You might have moved out of range. X Reset the telephone base. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. X Other electronic products such as HAM radios and other DECT phones, can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.79
AppendixTroubleshootingOut of range or no pwr at base appears on my cordless handset. X Ensure that the telephone base is powered on. X Place the cordless handset in the telephone base for one minute to allowthe cordless handset and base to synchronize. X Move the cordless handset closer to the telephone base. You might havemoved out of range. X Reset the telephone base. Unplug the electrical power. Wait for 15 seconds,then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. X Other electronic products such as HAM radios and other DECT phones, can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.The batteries do not hold a charge. X If the cordless handset is in the telephone base or charger and thecharge light does not come on, refer to the item The charge light is off on this page. X Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. X If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. Refer to Battery charging on page 10 for details. X You may need to purchase a new battery. Please refer to Battery installation on pages 8-10.The charge light is off. X Make sure the power cord is plugged in correctly and securely. X Make sure the battery is installed correctly in the handset. Follow theinstruction in Battery installation on pages 8-10 to install the battery. X Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. X Clean the cordless handset and telephone base charging contacts each month using a pencil eraser or cloth.80
AppendixTroubleshootingI get noise, static, or weak signals even when I’m near the telephone base.X If you subscribe to high-speed Internet service (DSL – digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.X Other electronic products such as HAM radios and other DECT phones, can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices.X Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.X If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector.X Relocate your telephone to a higher location. The telephone will likely have better reception when installed in a high area.X If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).I experience poor sound quality when using the speakerphone.X For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up.X When using a speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.X Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should terminate speakerphone operation and return to normal handset mode. 81
AppendixTroubleshootingI hear other calls while using my telephone. X Disconnect the telephone base from the telephone wall jack, and plug ina different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service. Call your telephone service provider (charges may apply).My calls cut in and out while I’m using my cordless handset. X Other electronic products such as HAM radios and other DECT phones,can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. X Move the handset closer to the base. The operating range may vary with environmental conditions and time of use. There may be places within your environment that a cordless telephone will not work well. If the problem only occurs in certain areas of your environment, you can conclude that there is nothing wrong with the telephone. X Do not install this telephone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating. X If your telephone is plugged in with a modem or surge protector, plug the telephone (or modem/surge protector) into a different location. If this doesn’t solve the problem, relocate your telephone or modem farther apart from one another, or use a different surge protector. X Relocate your telephone base to a higher location. The telephone will have better reception when installed in a high area. X If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply). X If you subscribe to high-speed Internet service (DSL – digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.82
AppendixTroubleshootingMy cordless handset does not ring when I receive a call. X Make sure that the ringer is not turned off. Refer to Ringer volume onpage 15. X Make sure the telephone line cord is plugged securely into the telephonebase and the telephone wall jack. Make sure the power cord is securely plugged in. X The cordless handset may be too far from the telephone base. X Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. X You may have too many extension telephones on your telephone line to allow all of them to ring simultaneously. Try unplugging one telephone at a time until the telephones start ringing. X The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably on an upper floor. X If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply). X Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is the telephone wall jack. Contact your telephone service provider (charges may apply). X Other electronic products such as HAM radios and other DECT phones, can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. X Completely remove and then replace the battery. Place the cordless handset in the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place. X Your telephone line cord might be defective. Try installing a new telephone line cord.83
AppendixTroubleshootingMy caller ID isn’t working. X Caller ID is a subscription service. You must subscribe to this service fromyour telephone service provider for this feature to work on your telephone.X Your caller must be calling from an area that supports caller ID.X Both your and your caller’s telephone service providers must use caller ID compatible equipment.X Make sure the home area code is set correctly in the telephone (see Home area code on page 19).X If you subscribe to high-speed Internet service (DSL – digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line and the telephone wall jack (see Telephone base and charger installation on page 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.My telephone does not receive caller ID when on a call. X Make sure you subscribe to caller ID with call waiting features provided byyour telephone service provider. Caller ID features work only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.A icon shows on the display and I don’t know why. X Your telephone has voicemail indication that is separate from the built-inanswering system. If appears on the display, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.I cannot retrieve voicemail messages. X Your telephone has both a built-in answering system and voicemailindication. They are independent features and each alerts you to new messages differently (see Answering system and voicemail indicators on page 61). If you subscribe to voicemail service from your telephone service provider (charges may apply), contact your telephone service provider for more information on how to access your voicemail.84
AppendixTroubleshootingIncomplete messages. X If a caller leaves a very long message, part of it may be lost when thesystem disconnects the call after the maximum recording time you have set (see Message alert tone on page 60). X If the caller pauses for longer than 7 seconds, the answering system stops recording and disconnects the call. X If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call. X If the caller’s voice is very soft, the answering system may stop recording and disconnects the call. X If someone picks up the call at a telephone on the same line during a message, the answering system stops recording and disconnects the call. Part of the message may be lost.Difficulty hearing messages. X Press VOL or VOL to adjust the speaker volume on the telephone base. X Press DIR/VOLUME to increase the message playback volume on a handset.The answering system does not answer after correct number of rings. X Make sure the answering system is on. When the answering system is on,ANS ON should show on the handset and the ANS ON light is lit on the telephone base (see Answer on/off on page 55). X If toll saver is selected, the number of rings changes to 2 when there are new messages (see Number of rings on page 58). X If the memory is full or the answering system is off, the answering system answers after 10 rings. X In some cases, the answering system is affected by the ringing system used by the telephone service provider. X If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (see Answering system and voicemail indicators on page 61). To determine how many rings activate your voicemail, contact your telephone service provider. X If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.85
AppendixTroubleshootingThe answering system announces “Time and date not set.” X You need to reset the date and time (see Set date/time on page 18).The answering system does not respond to the remote commands. X Make sure to enter your remote access code correctly (see Remote accesscode on page 59). X Make sure you are calling from a touch-tone telephone. When you dial anumber, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system. X The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. X There may be interference on the telephone line you are using. Press dialing keys firmly.The answering system does not record messages. X Make sure the answering system is on (see Answer on/off on page 55). X Make sure the memory of the answering system is not full. When theanswering machine memory is full, it does not record new messages until some old messages are deleted. X If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (see Answering system and voicemail indicators on page 61). To determine how many rings activate your voicemail, contact your telephone service provider. X If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.Announcement is not clear. X When you record your announcement, make sure you speak in a normaltone of voice, toward the microphone on the handset. X Make sure there is no background noise (TV, music, etc.) while recording.86
AppendixTroubleshootingI subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. X Make sure your computer is powered on. X Make sure your Internet connection is working properly. X Make sure that the software is installed and running for your nontraditionaltelephone service. X Make sure to plug your USB port adapter into a dedicated USB port onyour computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered. X In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. X If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.I’ve set my LCD language to Spanish or French and I don’t know how to change it back to English. X Press MENU/SELECT when the handset is idle. Enter 364 using the dialingkeys. You hear a confirmation tone.Common cure for electronic equipment: If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed.1. Disconnect the power to the telephone base. 2. Disconnect the cordless handset battery, and spare battery, if applicable. 3. Wait a few minutes. 4. Connect power to the telephone base. 5. Completely remove and then replace the battery. Place the cordlesshandset into the telephone base. 6. Wait for the cordless handset to reestablish its connection with thetelephone base. Allow up to one minute for this to take place.87
AppendixMaintenanceTaking care of your telephone X Your cordless telephone contains sophisticated electronic parts, so it mustbe treated with care. X Avoid rough treatment. X Place the handset down gently. X Save the original packing materials to protect your telephone if you everneed to ship it. Avoid water X Your telephone can be damaged if it gets wet. Do not use the handset inthe rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms X Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms. Cleaning your telephone X Your telephone has durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. X Do not use excess water or cleaning solvents of any kind.Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Pull the telephone out by the unplugged cords.88
AppendixImportant safety informationThis symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.Safety informationX Read and understand all instructions in the user’s manual. Observe all markings on the product.X Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.X Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. In an inadequately ventilated environment, the user should not plug the phone into a power outlet, nor put a charged handset into the cradle where there are concentrations of flammable or flame-supporting gases. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.X Do not use this product near water or when you are wet. For example, do not use it in a wet basement or shower, nor next to a swimming pool, bathtub, kitchen sink, and laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.X Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.X If this product does not operate normally, read Troubleshooting on pages 78-87 in this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to Limited warranty on pages 95-97. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.X Replace batteries only as described in Battery installation and charging on pages 8-10 in your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.X The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if they are plugged into a ceiling or an under-the-table or cabinet outlet.X For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.89
AppendixImportant safety informationCAUTIONS: X Use only the power adapter provided with this product. To obtain a replacement, visit ourwebsite at https://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.X Use only the supplied rechargeable battery or replacement battery (model BT162342/BT262342). To order, visit our website at https://telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.X To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of used batteries according to the instructions.Especially about cordless telephonesX Privacy: The same features that make a cordless
References
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