BANG OLUFSEN EQ Beoplay Wireless Earbuds User Guide

BANG & OLUFSENBeoplay EQ

Important

For additional information and the latest updates (including the content with regulatory conformance guidelines), see link:https://www.bang-olufsen.com/support

Important safety instructions

Read these instructions. Keep these instructions. Heed all warnings.Follow all instructions. Clean only with a dry cloth.Install in accordance with the manufacturer’s instructions.Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Only use attachments/accessories specified by the manufacturer. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.No naked flame sources, such as lighted candles should be placed on the apparatus.

Hereby, Bang & Olufsen A/S declares that the radio equipment type Beoplay EQ is in compliance with Directive 2014/53/EU. The full Declaration of Conformity can be found at the following website: https://on.beo.com/beoplay-eq-support.

Compliance with 2014/53/EU Radio Equipment Directive (RED)In accordance with Article 10.8(a) and 10.8(b) of the RED, the following table provides information on the frequency bands used and the maximum RF transmits the power of the product for sale in the EU:

Frequency range Max. Transmit Power
2402~2480MHz < 15 dBm
111–205 kHz 38.79 dBuV/m

The product firmware is available for download from the Bang & Olufsen App.Software / Firmware: V5.0.0Accessories: Beoplay EQ unit, EQ Charging case, USB charging cable, Quick start guide & Important information.The product is to be sold to all European Union members and EFTA countries.

Risk of explosion if the battery is replaced by an incorrect type.Dispose of used batteries according to the instructions.

The WEEE logo (shown at the left) on the product or on its box indicates that this product must not be disposed of or dumped with your other household waste. You are liable to dispose of all your electronic or electrical waste equipment by relocating over to the specified collection point for recycling such hazardous waste. Isolated collection and proper recovery of your electronic and electrical waste equipment at the time of disposal will allow us to help conserve natural resources. Moreover, proper recycling of the electronic and electrical waste equipment will ensure the safety of human health and the environment. For more information about electronic and electrical waste equipment disposal, recovery, and collection points, please contact your local city center, household waste disposal service, shop from where you purchased the equipment or manufacturer of the equipment.

RoHS complianceThis product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the useof certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

Prolonged listening at high volume levels may cause hearing damage.

Leather is a natural material and is therefore subject to change over time and with daily use. Irregularities in the consistency and depth of the color should not be considered a fault but inherent to the natural beauty of the leather. Changes in the color of the leather and signs of wear are normal. While occasional exposure to water is not a problem, leather is not waterproof.

Important!– Make sure that the product is set up, placed, and connected in accordance with the instructions.– Do not place any items on top of your product.– Do not subject the product to high humidity, rain, or sources of heat.– Leave enough space around the product for adequate ventilation.– Do not attempt to open the product. Leave such operations to qualified service personnel.

Industry Canada Statement:

This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science, and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

  1. This device may not cause interference.
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

CAN ICES-3(B)/NMB-3(B)

Radiation Exposure Statement:

The product complies with the Canada portable RF exposure limit set forth for an uncontrolled environment and is safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.

Product serial numbers can be found on the charging case and regulatory markings on the approbation label on the product and packaging.

Federal Communication Commission Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

Supplier’s Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: Beoplay EQ / EQ Earbud R /EQ Earbud L / EQ Charging caseResponsible Party – U.S. Contact InformationKasper MatthiesenBang & Olufsen America Inc.Street Address: 79 Walker Street. 4th FloorCity, State: New York City, New YorkZip Code: 10013Telephone number or internet contact information: +1 917 810 5557FCC Compliance Statement (e.g., products subject to Part 15)This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmfulinterference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE:

FCC Radiation Exposure Statement:

The product complies with the US portable RF exposure limit set forth for an uncontrolled environment and is safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be kept as far as possible from the user body or set the device to lower output power if such function is available.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

The ‘Qi’ symbol is a trademark of the Wireless Power Consortium.

10471CERTIFIED

201-200819201-200820201-200821

CCAF21LP0030T4CCAF21LP0040T7CCAF21LP0050T0

R-R-BOA-BeoplayEQRR-R-BOA-BeoplayEQLR-R-BOA-BeoplayEQC

FCC ID: TTUBEOPLAYEQRFCC ID: TTUBEOPLAYEQLFCC ID: TTUBEOPLAYEQCIC: 3775B-BELAYERIC: 3775B-BEOPLAYEQLIC: 3775B-BEOPLAYEQC

These earbuds are classified as a CLASS 1 LASER PRODUCT according to EN / IEC 60825-1:2014.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance.

B&O products marketed by B&O PLAY A/S and purchased from an authorized retailer are covered by a limited warranty. For detailed information on the coverage of this limited warranty and its limited duration go to www.bang-olufsen.com/limited-warranty.

General Conditions

Genuine Bang & Olufsen products (“Bang & Olufsen Products”) are covered by this limited warranty (the “Warranty”). The terms of this Warranty apply to Bang & Olufsen Products purchased in or after November 2019. To claim any rights under this Warranty, the original invoice received at the time of purchase of the Bang & Olufsen Product must be presented to Bang & Olufsen.This Warranty covers all defects (relevant to the specification of the Bang & Olufsen Product in question) that may arise in the Bang & Olufsen product within the warranty period. The warranty period commences upon the date of purchase by the first consumer purchaser and continues for the following 24 months after that date (the “Warranty Period”).If a defect covered by the Warranty arises within the Warranty Period and your Bang & Olufsen product is applicable for online return, please makeyour claim at: https://www.bang-olufsen.com/supportIf the online return tool is not available in your country or if the Bang & Olufsen product is not applicable for the tool, please contact the legal entity stated on the original invoice for the Bang & Olufsen Product.CoverageBang & Olufsen warrants that the Bang & Olufsen product is free from defects in material and workmanship under normal use and service for theWarranty Period.Bang & Olufsen Products are products of superior design and craftsmanship and should be treated with care. Procedures and suggestions on proper use and maintenance of Bang & Olufsen Products and its internal components should always be followed.Thus, this Warranty is conditioned upon proper use of the Bang & Olufsen Product within the Warranty Period. The Warranty does not cover:

  • Defects which have been caused by wrongful use, incorrect and/or unauthorized installation, incorrect repairs/modifications, or maladjustment of the Bang & Olufsen Product, or neglect, including but not limited to “burn-in” of plasma or OLED displays, overdriving of speakers and similar wrongful use;
  • Defects resulting from usage of the Bang & Olufsen product in conjunction with accessories that are not approved by Bang & Olufsen;
  • Defects which have been caused by lightning, fire, water, voltage fluctuations, improper ventilation, or other events of force majeure beyond the control of Bang & Olufsen;
  • Consequential damage, indirect or direct loss, or any related expenses claimed under the Warranty, such as but not limited to loss from inabilityto operate the Bang & Olufsen Product or costs connected with rent of substitution products;
  • Software and content provided by third parties or problems occurring due to modifications made by the software provider;
  • Field assistance for problems that can be solved with online software updates. It is the customer’s responsibility to provide network connection for these updates;
  • Problems occurring with network/wireless connection caused by external effects present locally only and not impacting functionality in other locations not experiencing such external effects. To obtain information about the functionality of specific purposes, please contact Bang & Olufsen;
  • Defects in consumables (i.e. components that are expected to require regular replacement such as but not limited to batteries) as well as defects caused by overcharging;
  • Unreasonable costs or expenses related to modifications or demolitions of the space in which the Bang & Olufsen Product is placed during theprocess of repair; and/or
  • Costs for cleaning the screen due to external influences.Defects claimed under the Warranty are rectified at Bang & Olufsen’s discretion within the rules of the marketing and consumer law.Rectification is ensured by way of (i) repairing the defective Bang & Olufsen Product, (ii) inserting remanufactured parts into the Bang & Olufsen Product, and/or (iii) replacing the Bang & Olufsen product with a new product equivalent in performance and reliability to the Bang & Olufsen Product. Replacement of limited or special edition Bang & Olufsen Products depends on the availability of the Bang & Olufsen Products in question. Where the Bang & Olufsen Product cannot be repaired (damage is considered a total loss) and where the exchange is not feasible, compensation is offered on a pro-rata basis of the purchase price.All exchange modules become the property of Bang & Olufsen.

Exclusions and limitations

Bang & Olufsen is not liable for the damage or loss of any programs, data, and/or media content during the repair process. Bang & Olufsen stronglyrecommends customers ensure that, if possible, all data is backed up prior to requesting repair services from Bang & Olufsen. The Warranty will not operate if the serial number has been defaced or altered or if non-authorized modifications in the software have been made.In countries with governmental requirements on specifically developed versions of Bang & Olufsen products, e.g. due to varying transmission systems and approval demands, and the defect or malfunction is caused by the usage of other versions than required in the specific country, this Warranty does not apply. To obtain information about the usage of the Bang & Olufsen Product in several countries, please contact the legal entity stated on the original invoice for the Bang & Olufsen Product.

All implied warranties, including without limitation, implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this Warranty. In no event shall Bang & Olufsen be liable for damages in excess of the purchase price of the Bang & Olufsen Product or for, without limitation, commercial loss of any sort; loss of use, time, data, reputation, opportunity, goodwill, profits or savings; inconvenience; incidental, special, consequential or punitive damages; or damages arising from the use or inability to use the Bang & Olufsen Product. Bang & Olufsen makes no warranties or representations, express or implied, statutory or otherwise, as to the quality, capabilities, operations, performance, or suitability of any third-party software or equipment used in conjunction with the Bang & Olufsen Product, or the ability to integrate any such software or equipment with the Bang & Olufsen Product, whether such third-party software or equipment is included with the Bang & Olufsen Product distributed by Bang & Olufsen or otherwise. Responsibility for the quality, capabilities, operations, performance, and suitability of any such third-party software or equipment rests solely with the user and the direct vendor, owner, or supplier of such third-party software or equipment. Nothing contained in the user manual or any other document shall be construed to create an express warranty of any kind with respect to the Bang & Olufsen Product.  No agent, employee, dealer, representative, or reseller is authorized to modify or extend this Warranty or to make binding representations or claims, whether in advertising, presentations, or otherwise, on behalf of Bang & Olufsen regarding the Bang & Olufsen products or this Warranty.

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SeverabilityIf any portion of this Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability ofthe remainder of the Warranty.

Consumer’s legal rightsThis Warranty is provided in addition to the rights and remedies granted by the seller of the Bang & Olufsen Product or granted under applicable legislation. Any and all remedies (e.g. rectification, claim for damages, and/or right to terminate the contract) granted by the seller of the Bang & Olufsen Product or available by law remain unaffected by this Warranty.For the Australian market only: Bang & Olufsen Products are subject to the guarantees provided under the Australian Consumer Law. You are entitled to a replacement or refund for a ‘major problem’ and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Bang & Olufsen Product repaired or replaced if the Bang & Olufsen product fails to be of acceptable quality and the problem does not amount to a ‘major problem’. For the US market only: Some states do not allow the exclusion or limitation of incidental or consequential damages. Thus, the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.For the People’s Republic of China market only: The Warranty only applies to Bang & Olufsen products imported by Bang & Olufsen Enterprise Management (Shanghai) Co. Ltd. and purchased from Authorised Resellers selling from physical stores located or authorized online stores hosted in the People’s Republic of China or legally imported in connection with an end-users properly documented relocation to the People’s Republic of China. Bang & Olufsen Products purchased in Hong Kong, Macau or Taiwan, or elsewhere outside the People’s Republic of China are excluded from the Warranty but subject to the applicable legislation in the relevant market of purchase. Import, sale, and use of specific Bang & Olufsen Products in the  People’s Republic of China is subject to China Compulsory Certification (CCC), obtained from the above mentioned authorized stores located or hosted in the People’s Republic of China at the time of purchase or upon appropriate documentation of relocation to the People’s Republic of China for Bang & Olufsen products purchased abroad.For Hong Kong and Macau markets only: The Warranty only applies to Bang & Olufsen products imported by Bang & Olufsen Limited and purchased from authorized physical stores located or authorized online stores hosted in Hong Kong or Macau, or legally imported in connection with an end-users properly documented relocation to Hong Kong or Macau. Bang & Olufsen Products purchased outside Hong Kong or Macau are excluded from the Warranty but subject to the applicable legislation in the relevant market of purchase.

TILMELD DIG ONLINE

Register online at www.bang-olufsen.com/register-product to receive important information about product and software updates – and to get exciting news and offers from the BANG & OLUFSEN Group. If you have purchased your product at a BANG & OLUFSEN store or atwww.bang-olufsen.com, you have automatically been registered

on.beo.com/beoplay-eq-support3511532Version 1.02010

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