Beko Frost Free Freezer Instruction Manual

Beko Frost Free Freezer

Please read these instructions first before using your applianceThank you for choosing a Beko appliance.Please take some time to read this user manual before using your appliance, to ensure you know how to safely operate the controls and functions. Carefully follow all unpacking and installation instructions to ensure the appliance is correctly connected and fitted prior to use. Please write your product model and serial number on the last page of this user manual, and store in a safe location close to the appliance for easy future reference. This user manual may also be applicable for several other models. Differences between models will be listed. If you have any questions or concerns, please call our contact centre or find help and information online at www.beko.co.uk.

Explanation of symbols used throughout this User Manual– The terminal in the plug is marked with the symbol.

– Important information or useful usage tips.

– Symbol for waste electrical and electronic equipment.

– The freezer compartment is marked with the symbol.

WARNING!In order to ensure a normal operation of your refrigerating appliance, which uses a completely environmentally friendly refrigerant the R600a (flammable only under certain conditions) you must observe the following rules:

  • Do not hinder the free circulation of the air around the appliance.
  • Do not use mechanical devices in order to accelerate the defrosting,other than the ones recommended by the manufacturer.
  • Do not destroy the refrigerating circuit.
  • Do not use electrical appliances inside the food keeping compartment, otherthen those that might have been recommended by the manufacturer.

1 Your freezer

Congratulations on your choice of a Beko quality appliance which has been designed to give you service for many years.

  1. Control Panel
  2. Flaps
  3. Standard drawers
  4. Ice cube tray & Ice bank
  5. Extra-large drawers
  6. Adjustable front feet

Figures in this user manual are schematic and may not match the productexactly. If the subject parts are not included in the product you have purchased, then those parts are valid for other models.

2 Warnings

  • Do not connect your appliance to the electricity supply until all packing and transit protectors have been removed.
  • If transported horizontally leave to stand upright for at least 4 hours before switching on to allow compressor oil to settle.
  • If you are discarding an old refrigerator with a lock or latch fitted to the door, disable the lock/latch, ensure that it is left in a safe condition to prevent the entrapment of young children.
  • This freezer must only be used for its intended purpose i.e. the storing and freezing of edible foodstuff.
  • Do not dispose of the appliance on a fire. At Beko, the care and protection of our environment is an ongoing commitment. This appliance which is among the latest range introduced is particularly environmentally friendly. Your appliance contains non-CFC / HFC natural substances in the cooling system (called R600a) and in the insulation (called cyclopentane) which are potentially flammable if exposed to fire. Therefore, take care not to damage, the cooling circuit/pipes of the appliance in transportation and in use. In case of damage do not expose the appliance to fire or potential ignition source and immediately ventilate the room where the appliance is situated.
  • We suggest you contact your local authority for disposal information and facilities available.
  • See “Installation Instructions” on page 8 for information on a suitable location.
  • To obtain the best possible performance and trouble-free operation from your appliance it is very important to carefully read these instructions.
  • On delivery, check to make sure that the product is not damaged and that all the parts and accessories are in perfect condition.
  • Ensure that the plug remains readily accessible. Do not use multiple adapter or extension cable.
  • Failure to observe these instructions may invalidate your right to free service during the guarantee period.
  • Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
  • Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
  • Do not damage the refrigerant circuit.
  • Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
  • We suggest you keep these instructions in a safe place for easy reference.
  • This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
  • Children should be supervised to ensure that they do not play with the appliance.

Electrical requirementsBefore you insert the plug into the wall socket make sure that the voltage and the frequency are shown on the rating plate inside the appliance corresponds to your electricity supply. The rating label is on the left-hand side of the freezer inner liner. We recommend that this appliance be connected to the mains supply via a suitable switched and fused socket. The appliance must be positioned so that the plug is accessible.WARNING: When positioning the appliance ensure the supply cord is not trapped or damaged. Should the mains lead of the appliance become damaged or should it need replacing at any time, it must be replaced by a special purpose made mains lead which can only be obtained from a Beko authorized service agent?

Warning! This appliance must be earthedIf the fitted molded plug is not suitable for your socket, then the plug should be cut off and an appropriate plug fitted. Destroy the old plug which is cut off as a plug with bared cord could cause a shock hazard if inserted into a socket elsewhere in the house. The molded plug on this appliance incorporates a 13 A fuse. Should the fuse need to be replaced an ASTABEAB approved BS 1362 fuse of the same rating must be used. Do not forget to refit the fuse cover. In the event of losing the fuse cover, the plug must not be used until a replacement fuse cover has been fitted. The Colour of the replacement fuse cover must be the same color as that visible on the pin face of the plug. Fuse covers are available from any good electrical store. Important! Fitting A Different Plug As the colors of the wires in the mains lead of this appliance may not correspond with the colored markings identifying the terminals in your plug proceed as follows (see diagram):

  1. Connect the green-yellow or green (Earth) wire to the terminal in the plug marked `E’ or with the symbol or colored green and yellow or green.
  2. Connect the blue (Neutral) wire to the terminal in the plug marked `N’ or colored black.
  3. Connect the brown (Live) wire to the terminal in the plug marked `L’ or colored red.

With alternative plugs a 13 A fuse must be fitted either in the plug or adaptor or in the main fuse box. If in doubt contact a qualified electrician

Energy-saving tips

  1. Ensure your appliance is installed in a well-ventilated area.
  2. Ensure the time between buying chilled/frozen food and placing them in your appliance is kept at a minimum, particularly in summer. We recommend you use a cool bag or a special carrier bag to carry perishable food.
  3. Do not leave the door (s) of your appliance open longer than necessary and ensure they are closed properly after each opening.
  4. Energy consumption of this appliance is measured while the freezer compartment is loaded without the use of the top shelf lid and the drawers except for the bottom drawer. It is advised that the freezer compartment is loaded without the use of drawers except for the bottom drawer in order to achieve maximum loading capacity.

3 Installation

Disposing of the packagingThe packing materials may be dangerous for children. Keep the packing materials out of the reach of children or dispose of them by classifying them in accordance with the waste instructions. Do not dispose of them along with the normal household waste. The packing of your freezer is produced from recyclable materials.Disposing of your old applianceDispose of your old refrigerator without giving any harm to the environment.• You may consult your authorized dealer or waste collection center of your municipality about the disposal of your refrigerator. Before disposing of your refrigerator, cut off the electric plug and, if there are any locks on the door, make them inoperable in order to protect children against any danger.

Placing and Installation

  1. Install your appliance to a place that allows ease of use.
  2. Keep your appliance away from heat sources, humid places, and direct sunlight.
  3. There must be appropriate air ventilation around your appliance in order to achieve an efficient operation.
  4. Do not keep your appliance in ambient temperatures under 10°C.WARNING: Do not locate extension sockets or charging transformers/ power supplies or Lithium-Iron battery-operated products adjacent to the compressor as they could overheat.

Transportation instructions1. The appliance should be transported only in a vertical upright position. The packing as supplied must be intact during transportation.2. If during the course of transport the appliance has to be transported horizontally, it must only be laid on its right-hand side when standing in the front of the appliance. After bringing it to an upright position, it must not be operated for at least 4 hours to allow the system to settle.3. Failure to comply with the above instructions could result in damage occurring to the appliance. The manufacturer will not be held responsible if these instructions are disregarded.4. The appliance must be protected against rain, moisture, and other atmospheric influences.5. When positioning your appliance take care not to damage your flooring, pipes, wall coverings, etc. Do not move the appliance by pulling by the door or handle.6. Empty any water in the drain tray before moving. See sections `Defrosting’ and `Maintenance and cleaning’ for further information.7. Make sure that the defrost water pipe at the back of the product is fixed to the plastic evaporating pan on the top of the compressor, to avoid defrost water spillage on the floor.IMPORTANT: Care must be taken while cleaning/carrying the appliance to avoid touching the bottom of the condenser metal wires at the back of the appliance as you might injure your fingers and hands. Do not attempt to sit or stand on top of your appliance as it is not designed for such use. You could injure yourself or damage the appliance.“IMPORTANT: Make sure that mains cable is not caught under the appliance during and after carrying/moving the appliance, to avoid the mains cable becoming cut or damaged.” Do not allow children to play with the appliance or tamper with the controls. Beko declines to accept any liability should the instructions not be followed.

Installation instructions1. The space in the room where the appliance is installed must not be smaller than 10 cubic meters.2. This appliance has been designed to operate in ambient temperatures up to 38 degrees C (100 degrees F) and is equipped with Freezer Guard technology which ensures that even if the ambient temperature falls to -15 degrees C, frozen food in the freezer does not thaw thanks to this. So, you may then install your appliance without having to worry about frozen food in the freezer being spoilt.3. Do not place the appliance near cookers, radiators, or in direct sunlight as this will cause your appliance to work harder. If installed next to a source of heat or freezer, maintain the following minimum side clearances:From Cookers 50 mm (2″)From Radiators 300 mm (12″)From Freezers 25 mm (1″)4. Refer to the “Maintenance and cleaning” section to prepare your appliance for use.5. A special receptacle is supplied to store the mains plug during transit. The receptacle is fixed at the back of the cabinet, on the side of the compressor (see diagram). Gently remove the plug from the receptacle. Never pull the mains cord, you may damage the appliance. In the case of transportation, ensure you locate the plugin the receptacle provided to avoid transit damage.6. Attach 2 plastic wedges as illustrated below. Plastic wedges are intended to keep the distance which will ensure the air circulation between your appliance and the wall. (The picture is drawn up as a representation and it is not identical with your product). 7. The appliance should be located on a smooth surface. The two front feet can be adjusted as required. To ensure that, your appliance is standing upright adjust the two front feet by turning clockwise or anticlockwise until the product is in firm contact with the floor. Correct adjustment of feet avoids excessive vibration and noise.

Reversing the doorProceed in numerical order.

1. Remove the plastic cover of the top hinge.2. Unscrew the bolts and remove the top hinge while holding the door.3. Remove the door carefully off the bottom hinge and stand the door upright in a safe place.4. Reposition the hinge bushing and the tap on the door.5. Unscrew and reposition the hinge bushing from the door.6. Carefully tilt the appliance on its back. You may need somebody to help you.7. Take off the lower hinge.8. Unscrew the screw level.9. Screw the screw level.10. Reposition the lower hinge pin.11. Take on the lower hinge.12. Locate the door to the bottom hinge and attach it to the cabinet.13. Remove and reposition the plastic cover on top of the cabinet.14. Locate the top hinge on the door, fit on top of the cabinet and screw the bolts.15. Fit the plastic cover of the top hinge.16. Unscrew and reposition the handle from the door.

4 Before operating

Final CheckBefore you start using the appliance check that1. The feet have been adjusted for perfect leveling.2. The interior is dry and air can circulate freely at the rear of the cabinet.3. Clean the interior as recommended under “Maintenance and cleaning“.4. Insert the plug into the wall socket and switch on the electricity supply.5. You will hear a noise as the compressor starts up. The liquid and gases sealed within the refrigeration system may also give rise to noise, whether the compressor is running or not which is quite normal.6. Front edges of the cabinet may feel warm. This is normal. These areas are designed to be warm to avoid condensation.7. Do not load the appliance immediately after it is switched on. Wait until the correct storage temperature has been reached. We recommend that you check the temperature with an accurate thermometer.

5 Operating the product

Control Panel

1. Freezer Set FunctionThis function allows you to make the freezer compartment temperature setting. Press this button to set the temperature of the freezer compartment to – (warmest), –, —, —-, —– (coldest) respectively.

2. Freezer Compartment Temperature Setting IndicatorIndicates the temperature set for the freezer compartment. Settings are (warmest), –, —, —-, —– (coldest).

3. High-Temperature Error / Warning IndicatorThis light comes on during high-temperature failures and error warnings.

4. Quick Freezer IndicatorThis icon lits when the Quick Freezer function is active.

5. Quick Freezer FunctionWhen you press the Quick Freezer button, the temperature of the compartment will be colder than the adjusted values. This function can be used for food placed in the freezer compartment and required to be frozen down rapidly. If you want to freeze large amounts of fresh food, it is recommended to activate this feature before putting the food into the freezer. The quick Freezer indicator will remain lit when the Quick Freezer function is enabled. To cancel this function press the Quick Freezer button again. The quick Freezer indicator will turn off and return to its normal settings. If you do not cancel it, Quick Freezer will cancel itself automatically after 25 hours or when the freezer compartment reaches the required temperature. This function is not recalled when power restores after a power failure.

Storing Frozen FoodPrepacked commercially frozen food should be stored in accordance with the frozen food manufacturer’s instructions for a frozen food storage compartment. To ensure that the high quality achieved by the frozen food manufacturer and the food retailer is maintained the following should be remembered:1. Put packets in the freezer as quickly as possible after purchase.2. Ensure that contents are labeled and dated.3. Do not exceed “Use By”, “Best Before” dates on the packaging.If there is a power failure do not open the door. Frozen food should not be affected if the failure lasts for less than 13 hrs. If the failure is longer, then the food should be checked and either eaten immediately or cooked and then refrozen.Warnings!Never store products that contain inflammable propellant gas (e.g. dispensers, spray cans, etc.) or explosive substances. Don’t cover the shelves with any protective materials, which may obstruct air circulation. Do not allow children to play with the appliance or tamper with the controls.

Warning:Do not use any copper pot, dish inside the cabinet! Do not load any food without a package!

Freezing Fresh FoodPlease observe the following instructions to obtain the best results. Do not freeze too large a quantity at any one time. The quality of the food is best preserved when it is frozen right through to the core as quickly as possible. Do not exceed the freezing capacity of your appliance in 24 h which is 10 kg (22 lb.). Placing warm food into the freezer causes the refrigeration compressor to operate continuously until the food is frozen solid. You may place fresh food to be frozen in any part of the freezer. Take special care not to mix already frozen food and fresh food.

Making ice cubesFill the ice-cube tray 3/4 full with water and place it in the freezer. As soon as the water has turned into ice, you can take out the ice cubes. Never use sharp objects such as knives or forks to remove the ice cubes. There is a risk of injury!Note: Let the ice cubes slightly thaw instead, or put the bottom of the tray in hot water for a short moment.

DefrostingThe appliance defrosts automatically.The NO FROST type defrost is completely automatic. No intervention from your side is required. The water is collected on the compressor tray. Due to the heat of the compressor, the water is evaporated.

6 Maintenance and cleaning

** We recommend that you switch off the appliance at the socket outlet and pull out the mains plug before cleaning.** Never use any sharp abrasive instrument, soap, household cleaner, detergent, and wax polish for cleaning.** Use lukewarm water to clean the cabinet of the appliance and wipe it dry.** Use a damp cloth wrung out in a solution of one teaspoon of bicarbonate of soda to one pint of water to clean the interior and wipe it dry.** If the appliance is not going to be used for a long period of time switch it off, remove all food, clean it and leave the door ajar.** Any dust that gathers on the condenser, which is located at the back of the appliance, should be removed once a year with a vacuum cleaner.** Check door seals regularly to ensure they are clean and free from food particles. ** To remove a freezer drawer, pull it as far as possible, and then tilt it upwards, and then pull it out completely.** Make sure that the special plastic container (drain tray) at the back of the appliance which collects defrost water is clean at all times. If you want to remove the tray to clean it follow the instructions below:

  • Switch off at the socket outlet and pull out the mains plug.
  • Push the lug down with the tip of a screwdriver & pull out with a jerk movement.
  • Clean the drain tray and wipe it dry.
  • Reassemble reversing the sequence and operations.

7 Do’s and Don’ts

Do- Clean your appliance regularly (see “Maintenance and cleaning”).Do- Keep raw meat and poultry below cooked food and dairy products.Do- Take off any unusable leaves on vegetables and wipe off any soil.Do- Leave lettuce, cabbage, parsley, and cauliflower on the stem.Do- Wrap raw meat and poultry loosely in polythene or aluminum foil. This prevents drying.Do- Wrap fish and offal in polythene bags.Do- Wrap food that has a strong odor or can dry out in polythene bags, aluminum foil, or place in an airtight container.Do- Check the contents of the freezer every so often.Do- Keep food for as short a time as possible and adhere to “Best Before”, “Use by” etc. dates.Do- Store commercially frozen food in accordance with the instructions given on the packets that you buy.Do- Always choose high-quality fresh food and be sure it is thoroughly clean before you freeze it.Do- Prepare fresh food for freezing in small portions to ensure rapid freezing.Do- Wrap all food in aluminum foil or freezer quality polythene bags and make sure any air is excluded.Do- Wrap frozen food when you buy it and put it in the freezer as soon as possible.Do- Remove ice cream from the freezer 10-20 minutes before serving.

Don’t- Store poisonous or any dangerous substances in your appliance. It has been designed for the storage of edible foodstuffs only.Don’t- Consume food that has been stored for an excessive time in the freezer.Don’t- Store cooked and fresh foodtogether in the same container. They should be packaged and stored separately. Don’t- Leave the door open for long periods as this will make the appliance more costly to run and cause excessive ice formation.Don’t- put hot food into the appliance. Let it cool down first.Don’t- Put liquid-filled bottles or sealed cans containing carbonated liquids into the freezer as they may burst.Don’t- Exceed the maximum freezing loads (10 kg in any 24 hours) when freezing fresh food.Don’t- Give children ice cream and water ices direct from the freezer. The low temperature may cause `freezer burns’ on lips.Don’t- Freeze fizzy drinks.Don’t- Try to keep frozen food that has thawed, it should be eaten within 24 hours or cooked and refrozen.Don’t- remove items from the freezer with wet hands.Don’t- Close the freezer door before placing the compartment cover in its place.

Problem-solvingIf the appliance does not operate when switched on, check whether:

• The plug is inserted properly in the socket and that the power supply is on. (To check the power supply to the socket, plug in another appliance).• The fuse has blown/circuit breaker has tripped/main distribution switch has been turned off.• New plug is wired correctly if you have changed the fitted molded plug If the appliance is still not operating after the above checks, please refer to the section on “HOW TO OBTAIN SERVICE“.• Please ensure that the above checks have been made as a charge will be made if no fault is found.

BEKO UK AND IRELAND STANDARD MANUFACTURER GUARANTEE TERMS AND CONDITIONSYour new Beko product is guaranteed against faulty materials, defective components, or manufacturing defects.The standard guarantee starts from the date of original purchase of the product and lasts for a period of twelve (12) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.If you have purchased an American-style Fridge freezer, the standard guarantee starts from the date of original purchase of the product and lasts for a period of twenty-four (24) months unless Beko plc (the “Manufacturer”) agrees to extend the guarantee for the product in writing.If you have any questions about the guarantee on your product (including how long it is valid), please contact your retailer or our contact center on 0333 207 9710 (the UK and Northern Ireland) or 01 862 3411 (Republic of Ireland). This guarantee does not in any way diminish or affect your statutory rights in connection with the product. This guarantee is in addition to your statutory rights as a consumer. If you have any questions about these rights, please contact the retailer from which you purchased the product. In certain circumstances, it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee.

What is covered by this guarantee?

  • Repairs to the product required as a result of faulty materials, defective components, or manufacturing defects.
  • Functional replacement parts to repair a product.
  • The costs of a Beko Approved Engineer to carry out the repair.

What is not covered?

  • Transit and delivery damage.
  • Cabinet or appearance parts, including but not limited to control knobs, flaps, and handles.
  • Accessories and/or consumable items including but not limited to ice trays, scrapers, cutlery baskets, filters, and light bulbs.
  • Repairs necessary as a direct or indirect result of:– Accidental damage, misuse, or abuse of a product.– An attempted repair of a product by anyone other than a Beko Approved Engineer (the “Engineer”).– Installation or use of a product where such installation or use fails to meet the requirements contained in this guarantee or the User Instructions Booklet.
  • Repairs to a product operated at any time on commercial or non-residential household premises (unless we have previously agreed to the installation environment).

This guarantee is limited to the cost of repairing the product. To the extent permitted by law, the Manufacturer does not accept and will not be held liable for any financial loss incurred in connection with the failure of any product to operate in accordance with the expected standards. Such financial loss includes but is not limited to loss arising from:

  • Time took off work.
  • Damaged food, clothing, or other items.
  • Meals are taken at restaurants or from takeaways.
  • General compensation for the inconvenience.

Important Notes

  1. Your product is designed and built for domestic household use only.
  2. The guarantee will automatically be void if the product is installed or is used in commercial or non-residential domestic household premises unless we have previously agreed to the installation environment.
  3. The product must be correctly installed, located, and operated in accordance with the instructions contained in the User Instructions Booklet provided with your product.
  4. Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines, Dishwashers, and Electric Cookers (as incorrect installation may result in you having to pay for the cost of repairing the product).
  5. Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for the Republic of Ireland) registered gas installer.
  6. This guarantee is given in respect of products purchased and used within the United Kingdom and the Republic of Ireland.
  7. This guarantee is effective from the initial date of purchase of a new product from an authorized retailer and will be void if the product is resold.
  8. This guarantee does not apply to graded sales (where the product is purchased as a “second”).
  9. Possession of a copy of these terms and conditions does not necessarily mean that a product has the benefit of this guarantee. If you have any questions, please call our Call Centre on the number set out above.
  10. The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are subjected to physical or verbal abuse in the course of carrying out their duties.
  11. Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.

Does Beko offer replacements?This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your product with a new product instead of carrying out a repair. Where a replacement is offered, this would normally be an identical model but when this is not possible, a model of similar specification will be provided. The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of the old product. Any costs related to disconnecting the faulty product and installing the replacement product will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will continue to apply to the replacement product; the new product will not come with a new guarantee.

When will the repair take place?Our Engineers work Monday to Friday from 9.00 am to 5.00 pm. Appointments outside these hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will endeavor to minimize inconvenience and to meet requests for specific timed appointments, this cannot be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient appointment cannot be arranged.

Will there be any charge for the repairs?It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any service call if:

  • You cannot provide evidence that your product is covered by this guarantee.
  • Where a service call has been made and the engineer finds that there is no fault with your product.
  • That your product has not been installed or operated in accordance with the User Instructions Booklet.
  • That the fault was caused by something other than faulty materials, defective components, or manufacturing defects.
  • For missed appointments.

Payment of these costs are due immediately upon the Engineer providing you with an invoice. The Manufacturer reserves the right to terminate the guarantee if you fail to pay the costs for the service call in a timely manner.If you are a resident of the United Kingdom, this guarantee will be governed by English law and subject to the English Courts, save where you live in another part of the United Kingdom, in which case the law and courts of that location will apply.If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law and the Irish courts will have jurisdiction.This guarantee is provided by Beko plc. Beko House, 1 Greenhill Crescent, Watford, Hertfordshire. WD18 8QU. Beko plc is registered in England and Wales with company registration number 02415578.BEKO UK AND IRELAND BUILT-IN APPLIANCES GUARANTEE TERMS AND CONDITIONSIf you have purchased a built-in or integrated appliance and registered it within 90 days of purchase by completing the online registration form, then the standard 12-month guarantee will be extended to 24 months, under the same terms and conditions as detailed in our Standard Guarantee Terms and Conditions.

HOW TO OBTAIN SERVICE FOR YOUR APPLIANCEPlease keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this documentation available should the product require attention under guarantee.Please take a few moments to complete the details below, as you will need this information when you call us, or to use our online services. When you call us you may be required to input your serial number into your telephone keypad. For help please visit beko.co.uk/support/model-finder.

  • The product model number is printed on the Operating Instruction Booklet / User guide.
  • The product model and serial number are printed on the Rating Label affixed to the appliance.
  • The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of purchase paperwork.

Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting service under guarantee.

For service under guarantee or for product advice please call our Contact centerBefore requesting service please check the troubleshooting guide in the Operating Instructions booklet, as a charge may be levied where no fault is found, and even though your product may still be under guarantee. After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinets or furniture to be removed or moved. It is your responsibility to ensure our Engineers have a clean and safe environment to carry out any repairs.Please have your Model number and Serial number available when you call us, as you may be required to input your serial number into your telephone keypad during your call.

UK Mainland & Northern Ireland:0333 207 9710Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02 and are charged at the basic rate. Calls from landlines and mobiles are included in free call packages but please check with your telephone service provider for exact call charges.Republic of Ireland:01 862 3411Service once the manufacturer’s guarantee has expiredIf you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a charge. Should you experience any difficulty in obtaining service please call us on 0333 207 9710 or 01 862 3411.

Contact us through our websiteSend us a secure message through our online contact us form. Please visit our website, click Contact Us, and choose a product support topic from the list of options. Complete the required details and click send a message.

Product registrationsFor UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register.

Recycling This product bears the selective sorting symbol for waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European Directive 2002/96/ EC in order to be recycled or dismantled to minimize its impact on the environment. For further information, please contact your local or regional authorities.Electronic products not included in the selective sorting process are potentially dangerous for the environment and human health due to the presence of hazardous substances.

Beko plcBeko House1 Greenhill CrescentWatford, HertfordshireWD18 8QUTel: 0845 6004911Fax: 0845 6004922e-mail: [email protected]website: www.beko.co.uk

References

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