bond Manufacturing Warranty

Bond Manufacturing Warranty

What steps will Bond Customer Service take if a customer has a defective item?

• We have you covered!

Any customer can call our toll free number, email us or use our chat feature via the Bond website for further assistance:

• We carry most replacement parts for our products which can be requested via any of the above mentioned methods of communication.

What steps will Bond Customer Service take if a customer has a defective item?

If the customer is experiencing an issue with functionality, we would prefer that they contact us via phone to guide them through troubleshooting issues.

• Most of the time it is a simple step that is being missed during the ignition process and can be resolved within the call.
• If the issue cannot be resolved, we will send replacement parts for the customer at no charge, within the one year warranty with a valid proof of purchase.

What steps will Bond Customer Service take if a customer has a defective item?

If the customer is having issues assembling the item or it is received damaged, we canreplace parts.If the customer would like to submit a warranty requesting a replacement item, they would need to email [email protected] with the following information:

• Images of the defect being described
• The receipt for the purchase of the item showing
• The date of purchase, place of purchase and the purchase price
• Serial number and date code, this can be found on a metal tag inside of the unit

What steps will Bond Customer Service take if a customer has a defective item?

• Once this information has been received, the warranty department reviews the information and will replace the appropriate parts or will replace the item, depending on the extent of the damage.
• The review takes approximately 5-7 business days from the day it was submitted after which, a member of customer service will email the customer with their response.

The instruction manual will state what actions void our warranty:

The instructions will also specify how to properly care for the item under the MAINTENANCE portion of the manual. If these instructions are not followed and the item is damaged due to improper maintenance, the warranty will not cover the damages. Please note that the Bond warranty will only cover manufacturing defects.If requested, our Customer Service Department can send our general warranty statement to customers for their review. Please find a copy in the following.

Bond Manufacturing General Warranty Statement

Most of our products that have an Envirostone surface will have an Envirostone care guide to ensure customers have the information to properly maintain their new purchase. Please find a copy in the following.

Envirostone Care Guide

bond Manufacturing Warranty – bond Manufacturing Warranty –