Bose QuietComfort 35 II Nose Cancelling Headphones User Manual
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety and use instructions.
WARNINGS/CAUTIONS
- Do NOT use the headphones at a high volume for any extended period.––To avoid hearing damage, use your headphones at a comfortable, moderate volume level.––Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.
- Do NOT use your headphones while driving for phone calls or any other purpose.
- Do NOT use the headphones with noise cancelling on at any time the inability to hear surrounding sounds may present a danger to yourself or others, e.g., while riding a bicycle or walking in or near traffic, a construction site orrailroad, etc.––Remove the headphones, or use the headphones with noise cancelling off and adjust your volume, to ensure you can hear surrounding sounds, including alarms and warning signals.––Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the headphones.
- Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones off and contact Bose customer service.
- Remove headphones immediately if you experience a warming sensation or loss of audio.
- Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or property damage due to overheating.
- Do NOT use the headphones as aviation communication headsets except in case of emergency.––No incoming audio will be heard with a discharged or improperly installed battery. This could result in the potential of missed communications while piloting an aircraft.––Extremely loud ambient noise levels common to many propeller-driven aircraft may impair your ability to receive incoming audio communications, particularly during takeoff and climb out.––The headphones are not engineered for noise conditions, altitude, temperature or other environmental conditions common in non-commercial aircraft, resulting in possible interference to critical communications.
- Contains small parts which may be a choking hazard. Not suitable for children under age 3.
- This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
- To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
- Do NOT make unauthorized alterations to this product.
- Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
- Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation
This device complies with FCC and Industry Canada radiation exposure limits set forth for general population.
It must not be co-located or operating in conjunction with any other antenna or transmitter.
Meets IMDA Requirements.CAN ICES-3 (B)/NMB-3(B)
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radiocommunications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance
For Europe: Frequency band of operation 2400 to 2483.5 MHz:
Bluetooth: Maximum transmit power less than 20 dBm EIRP.Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
Please dispose of used batteries properly, following local regulations. Do not incinerate.
REGULATORY INFORMATION
This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
Removal of the rechargeable lithium ion battery in this product should be conducted only by a qualified professional. Please contact your local Bose retailer or see https://www.bose.com/compliance for further information.
- Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “8” is 2008 or 2018.
- China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China (Shanghai) Pilot Free Trade Zone
- EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
- Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
- Phone Number: +886-2-2514 7676
- Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545
- Charging temperature range: 32° F – 113° F (0° C – 45° C)
- Discharging temperature range: -4° F – 140° F (-20° C – 60° C)
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product( s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance.
Apple, the Apple logo, iPad, iPhone, and iPod are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. The trademark “iPhone” is used in Japan with a license from Aiphone K.K.
Android, Google Play, and the Google Play logo are trademarks of Google LLC.The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.
The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission.
BOSE® CONNECT APP
Download the Bose Connect app to keep your software up to date, personalizeyour headphone settings, easily manage Bluetooth connections and access new features.
What can I do with the Bose Connect app?
- Easily connect to and switch between multiple mobile devices with a single swipe.
- Set up the Action button.
- Share music with friends.
- Customize your headphone experience:— Name your headphones.— Select a voice prompt language or disable voice prompts.— Change the noise cancelling mode.— Adjust the standby timer.
- Access the product tour and help.
- Keep headphones up to date with the latest software.
WHAT ’S IN THE CARTON
Contents
Confirm that the following parts are included:
Note: If any part of your product is damaged, do not use it. Contact your authorized Bose® dealer or Bose customer service.Visit: global.Bose.com/Support/QC35ii
HEADPHONE CONTROLS
Power on
Standby timer
The standby timer conserves the battery when the headphones are not being used.To set up and customize the standby timer, use the Bose® Connect app.
Power off
Note: When the headphones are powered off, noise cancellation is disabled.
Headphone functions
The headphone controls are located on the back of the right earcup.
Media playback and volume functions
Call functions
The Multi-function button and microphone are located on the back of the right earcup.
The Action button allows you to quickly and easily change the noise cancelling mode. The Action button is located on the back of the left earcup.
To change the noise cancelling mode, press and release the Action button.For more information about the different noise cancellation modes, see page 16.
NOISE CANCELLATION
Noise cancellation reduces unwanted noise providing a clearer, more lifelike audioperformance. You can choose your noise cancelling mode based on your listeningpreference and environment.
Noise cancelling modes
Note: Each time you power on the headphones, your noise cancelling mode defaults to High.
Press and release the Action button.
A voice prompt announces the noise cancelling mode. Continue to press and release the Action button until you reach your preferred mode.
Tip: You can also change the noise cancelling mode using the Bose Connect app.
VOICE CONTROL
You can use the Multi-function button on your headphones to access Siri or theGoogle Assistant or on your mobile device.
Note: You can’t access voice control while on a call.
Access voice control
Press and hold Multi-function button to access voice control on your mobile device.
You hear a tone that indicates voice control is active.
BATTERY CHARGING
Charge the headphones
- Plug the small end of the USB cable into the micro-USB connector on theright earcup.
- Plug the other end into a USB wall charger or computer that is powered on.
Notes:
- While charging, the battery indicator blinks amber. When the battery is fully charged, the battery indicator glows green.
- The headphones do not play while charging.
Charging time
Allow up to two hours to fully charge the headphones.
Notes:
- When connected wirelessly, a full charge powers the headphones for up to 20 hours.
- When connected using the audio cable, a full charge powers the headphones for up to 40 hours.
Hear the battery level
Each time you power on the headphones, a voice prompt announces the battery level. When the headphones are in use, you hear “Battery low, please charge now.”
Note:To visually check the battery, see the indicator located on the right earcup. For more information, see “Battery indicator” on page 19.
STATUS INDICATORS
The Bluetooth and battery indicators are located on the right earcup.
Bluetooth indicator
Battery indicator
Note:If connected to an Apple device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center.
VOICE PROMPTS
Voice prompts guide you through the Bluetooth connection process, announce the battery level and identify connected devices. You can customize voice prompts using the buttons on your headphones.
Tip: You can also easily manage voice prompt settings using the Bose® Connect app.
Pre-installed languages
To check for additional languagesAdditional languages may be available. To check for language updates,download the Bose Updater.Visit: btu.Bose.com
Change the language
When you power on the headphones for the first time, the voice prompts are in English. To select a different language:
Disable voice prompts
To disable and re-enable voice prompts, use the Bose Connect app.
BLUETOOTH CONNECTIONS
Bluetooth wireless technology lets you stream music from mobile devices such assmartphones, tablets and laptop computers. Before you can stream music from a device, you must connect the device with your headphones.
Connect your mobile device using the Bose® Connect app (recommended)
- Power on the headphones (see page 11).
- Download the Bose Connect app and follow the on-screen connection instructions.
Once connected, you hear “Connected to <device name>,” and the Bluetooth indicator glows solid white.
Choose an alternative connection method
You can connect your mobile device with your headphones using Bluetooth wireless technology or Near Field Communication (NFC).
2. On your device, enable the Bluetooth feature.Tip: The Bluetooth feature is usually found in the Settings menu.
3. Select your headphones from the device list.
Once connected, you hear “Connected to <device name>,” and the Bluetoothindicator glows solid white.
Connect using NFC on your mobile deviceWhat is NFC?
NFC enables a Bluetooth connection by simply tapping two devices together. Refer to your device owner’s guide to see if your model supports NFC.
Note: If your device supports a Bluetooth connection via NFC, you can use eitherconnection method.
- With your headphones powered on, unlock your device and enable the Bluetooth and NFC features. Refer to your device owner’s guide to learn moreabout these features.
- Tap the NFC touchpoint on your device to the left underside of the headphones. Your device may prompt you to accept the Bluetooth connection.
Once connected, you hear “Connected to <device name>,” and the Bluetoothindicator glows solid white.
Disconnect a mobile device
Use the Bose® Connect app to disconnect your mobile device.
Tip: You can also disconnect using the Bluetooth menu on your mobile device.
Reconnect a mobile device
When powered on, the headphones try to reconnect with the two most recently- connected devices.
Note: The devices must be within range (30 ft. or 9 m) and powered on.
MULTIPLE BLUETOOTH CONNECTIONS
You can connect additional devices to your headphones. These Bluetooth connections are controlled with the Power/Bluetooth switch . Voice prompts guide you through controlling multiple connections. Before connecting an additional mobile device, make sure this feature is enabled.
Tip: You can also easily manage multiple connected devices using the Bose® Connect app.
Connect another mobile device
You can store up to eight connected devices in the headphone pairing list, and your headphones can be actively connected to two devices at a time.
To connect another device, download the Bose Connect app (see page 21) or use the Bluetooth menu on your mobile device (see page 22).
Note: You can only play audio from one device at a time.
Identify connected mobile devices
Slide power button to Bluetooth indicator and release to hear which device is currently connected.
Switch between two connected mobile devices
- Pause audio on your first mobile device.
- Play audio on your second mobile device.
Note: Your headphones receive phone calls from both devices, despite which device is playing audio.
Reconnect a previously connected device
Clear the headphone pairing list
- Slide power button to Bluetooth indicator and hold for 10 seconds, until you hear “Bluetooth device list cleared. Ready to connect.”
- Delete your headphones from the Bluetooth list on your mobile device.All devices are cleared and the headphones are ready to connect.
WIRED CONNECTIONS
Use the 3.5 mm cable (provided) to connect a non-wireless device or to continue using the headphones if the battery charge is depleted.
- Insert the cable into the connector on the right earcup.
- Insert the other end of the cable into the connector on your device.
CARE AND MAINTENANCE
Store your headphones
The earcups rotate for easy, convenient storage. Place the headphones flat into the case.
- Rotate both earcups inward so they lay flat.
- Fold the left earcup up toward the headband.
Notes:
- Make sure to power off the headphones when not in use.
- Before storing the headphones for more than a few months, make sure the battery isfully charged.
Clean the headphones
Your headphones may require periodic cleaning.
- Wipe the outside surfaces with a soft, dry cloth.
- Do not allow moisture to get inside the earcups or the audio input connector.
Replacement parts and accessories
Replacement parts and accessories can be ordered through Bose customer service.Visit: global.Bose.com/QC35ii
Limited warranty
Your headphones are covered by a limited warranty. Visit our website atglobal.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions. Failure toregister will not affect your limited warranty rights.
Serial number location
The serial number is located beneath the right scrim in the back of the earcup.The scrim is the inner screen which covers and protects the componentsinside the earcup.
To view the serial number, grab the scrim at the top edge and gently peel it away. Be careful not to press down on or remove any other components inside the earcup as this could damage the headphones.
TROUBLESHOOTING
Common solutions
If you experience problems with your headphones:
- Check the state of the status indicators (see page 19).
- Charge the battery (see page 18).
- Increase the volume on your headphones, mobile device and music app.
- Try connecting another mobile device (see page 26).
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
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