BT Mini Whole Home Wi-Fi Instructions

BT Mini Whole Home Wi-Fi

What’s in the box

Mini Whole Home Wi-Fi discs

Power adapter for each discItem code 098659

Ethernet cable

Safety instructions and care

Your Mini Whole Home Wi-Fi from BT is manufactured to comply with European safety standards. Please read the following instructions carefully before installing and using it. Keep these instructions safe for future reference.

Installation and location
  • For indoor use only in UK and Ireland.
  • Position all parts, including power adapters, away from heat and sun (eg away from radiators, window sills or other electrical equipment that can get hot).
  • Keep area ventilated (eg don’t put in cupboards or behind sofas) and don’t block any vents with objects or thick carpets.
  • Keep cables out of young children’s reach.
  • Only use power adapter item code 098659, provided by BT for this specific device; contact the BT helpdesk if you need a replacement.
  • Electronic devices hate liquids; don’t place devices and power adapters in damp areas or near sources of water or splashes.
  • Product may cause scratches or marks if placed on fragile surfaces (eg veneered wood or delicate fabrics); place on a mat if needed.
  • Designed for use at room temperatures between 0 and 40°C.
Care and maintenance
  • Dust with a soft dry cloth; don’t use water or solvent.
  • Regularly check that objects don’t cover any parts or any vents that could cause overheating.
Warnings
  • If your devices or power adapters appear damaged, stop using them immediately.Switch off your electrical socket if it’s safe to do so and contact the BT helpdesk. See terms of the guarantee.
  • Don’t try to open your devices or power adapters. There are no serviceable parts and you risk an electrical shock.
  • This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm between the unit and your body.
Disposing of your old electrical and electronic equipment

The Government has a legal requirement to minimise the unsorted waste disposal of electrical and electronic equipment and to maximise its separate collection and environmentally sound management. The symbol shown above and on a product, means you shouldn’t throw it in your normal rubbish at the end of its working life.This product may contain substances that could be harmful to people or the environment if it’s not recycled correctly.Check with your retailer to find out how to recycle your old equipment, or if you’ve bought something from us that has the crossed out wheelie bin symbol on it and it’s similar to the kit you don’t need any more, you can send us your old kit and we’ll get rid of it in an environmentally friendly way. Here’s the address:WEEE Take Back Scheme, BT Returns, BT DF, Darlington Road, Northallerton. DL6 7ZY

Website address: bt.com/weee

We’re not responsible for the costs of returning items. If you don’t wish to return kit to us, lots of electronics shops have their own ‘take back’ schemes where you can recycle very small electrical and electronic goods. If you’re a household user, you can also take it to your local recycling centre – go to recyclenow.com to find the one nearest to you. Please dispose of this carefully and help to protect our planet.

Other information

Radio Equipment Directive Declaration of Conformity

Hereby, British Telecommunications plc declares that the radio equipment type Mini Whole Home Wi-Fi (096449 and 096450) is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: bt.com/wholehomewifi

Mini Whole Home Wi-Fi contains code that is covered by the GNU General Public License (GPL). In accordance with the GPL, BT has made the relevant code available for download at bt.com/help/gplcode

RestrictionsOperations in the 5.15–5.35GHz band are restricted to indoor usage only.

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Radio transmission information
Frequency range (GHz) Max power in the range
2.40 – 2.48 100mW
5.15 – 5.35 200mW
Power consumption (per disc)
Disc status Watts
In operation 11.23
In operation 2.74
Off mode 0.05
Elapsed time before going into standby mode 1 minute

Guarantee

Your Mini Whole Home Wi-Fi is guaranteed for two years from when you bought it.This means we’ll either repair it or replace all or part of the product if it isn’t working properly. If you bought the product more than 28 days ago, we might replace it with a refurbished or repaired one.

Guarantee conditions:

  • the guarantee only covers problems found in the 2-year guarantee period
  • you’ll need your receipt or other proof of purchase
  • your product is returned to BT or one of our partners as instructed
  • this guarantee doesn’t cover any problems caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents
  • this guarantee doesn’t affect your statutory rights.

Let’s set up your discs

Important: please don’t switch on your new discs until the app says you can

  1. Download the free appOpen your phone/tablet’s browser and go to bt.com/WHW/appWhat does it work with?iOS 9 and above and Android™ 5.0 and above.     
  2. Open the appTap Get Started and follow the steps on the app to plug in your first disc and connect to its wi-fi.
  3. Add next discAfter you’ve connected to your first disc, the app will show you how to install the other disc(s) and all the settings for your new Mini Whole Home Wi-Fi network.
  4. Finish upTo make sure your devices always connect to your new Mini Whole Home Wi-Fi network, follow the steps on the app to forget your old network.

Setting up more than one Mini Whole Home Wi-Fi multipack?To install them on the same network, set up the first pack as shown here.Then to add the discs in the next pack, open the Mini Whole Home app, tap Settings then Add another disc.

Where’s best?

Follow your app’s location checker to find the best place for your disc(s).Make sure they aren’t:

  • covered or in a confined space – the vents on your discs should always be clear from anything that might block them
  • on soft furnishings, carpets or delicate surfaces.

Here are some examples of how you might place the discs:

For extra coverage, you can buy more Mini Whole Home Wi-Fi Add-on discs at bt.com/shopOnly Mini Add-on discs will work with the discs in this box.

What your disc lights mean

If your disc isn’t showing a steady blue light, it might need a bit of help.

BlueThe disc is connected and working okayIf you can’t get online, there might be a problem with your computer, tablet or mobile device

Slow flashing blue (every two seconds)The disc is in WPS modePress the WPS button on the device you want to connect

Fast flashing blue (every half second)The disc is connecting to the Whole Home networkWait about 15 seconds

Flashing greenThe new disc is syncingThe light should change to blue after about a minute

Purple

The disc is starting upWait a minute for it to turn blue

Flashing purpleThe disc is updating itselfDon’t turn it off while it’s doing this. Updating takes a couple of minutes

OrangeThe disc is okay but could be closer to othersTry moving it nearer to one of your other discs

RedThere’s a problem somewhereCheck the Ethernet connection with your hub. If needed, restart the disc (switch off then on). If the light’s still red, try moving it nearer to one of your other discs

Need some help?Go to bt.com/wholehomewifiSee frequently asked questions. It’s the quickest and easiest way to get help.

Call us on 0808 100 6116*Monday to Friday 9am to 5.30pm, Saturday 9am to 2pm.

* Calls to our helpdesk made from the UK mainland and mobile networks are free. International call costs vary

© British Telecommunications plc 2019We’re registered in England at 81 Newgate Street, London EC1A 7AJ, UK (company number 1800000).All third-party trademark rights are acknowledged.Apple and the Apple logo are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.Android, Google Play and the Google Play logo are trademarks of Google LLC.

References

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