Cable Matters USB 3.1 Type-C Gen 2 Dual-Bay External SATA SSD Enclosure User Manual

USB 3.1 Type-CTM Gen 2 Dual-Bay ExternalSATA SSD EnclosureModel 201080

User Manual(Available in a PDF file)[email protected]

INTRODUCTION

1. IntroductionThank you for your purchase from Cable Matters® Inc., the `Reliable Connectivity’ company. This User Manual provides an overview of the features and installation of your new:USB 3.1 Type-CTM Gen 2 Dual-Bay SATA SSD External EnclosurePlease read these instructions carefully before connecting, operating or configuring this product. Please keep this manual for future reference.Contact [email protected] for questions or product support.
2. Copyright and TrademarksSpecifications are subject to change without notice. Cable Matters is a registered trademark or trademark of Cable Matters Inc. All rights reserved. All other trademarks are the property of their respective owners. Thunderbolt and the Thunderbolt Logo are trademarks of Intel Corporation in the U.S. and/or other countries. USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum
3. FCC Compliance StatementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1) This device must not cause harmful interference, and2) this device must accept any interference received, including interference that may cause undesired operation.

PRODUCT OVERVIEW

1. Package ContentsPlease check that the following items are contained in the package:1x USB Type-CTM Gen 2 External Dual-Bay SATA SSD Enclosure2x SSD mounting screws1x Enclosure Stand1x USB 3.1 Type-C 10Gbps cable1x USB 3.1 Type-C to Type-A 10Gbps cable1x USB power cable 1x Screwdriver1x User Manual (available in a PDF format)
2. Product DescriptionThe Cable Matters® USB 3.1 Type-CTM Gen 2 Dual-Bay External Enclosure provides a convenient way to connect two SATA 2.5″ SSDs to a computer. Add back-up storage to a computer with USB-A, USB-C or Thunderbolt 3. This compact enclosure supports JBOD, BIG, RAID0 and RAID1 storage configurations to back-up computer files. The SuperSpeed+ USB 3.1 10Gbps data transfer rate increases RAID performance speed when connected to a USB 3.1 Gen 2 compatible computer port
3. Product Features• Add portable external storage to a computer with USB-A, USB-C or Thunderbolt 3• Migrate files from a computer with USB-A to a new computer with USB-C• OS independent with no external drivers or software required• Improve data redundancy with RAID1 or increase performance with RAID0 settings• Sturdy aluminum enclosure housing dissipates heat and protects the SSD drives• Slide-in stand stabilizes the Enclosure on the desktop• Enclosure supports hardware RAID0, RAID1, BIG and JBOD• Compatible with a 2.5″ SATA SSD up to 7mm in height• UASP support with a UASP equipped computer
4. Installation Checklist✓ Computer with a USB-C/USB-A port or a Thunderbolt 3 port✓ USB-C/USB-A Gen 2 10Gbps port or a Thunderbolt 3 port is required for the max transfer speed✓ USB wall charger or USB charging port for the USB power cord (if needed)✓ 2.5″ SATA SSD up to 7mm in height✓ Included screwdriver and mounting screws✓ Included USB-C Data cable and USB power cable (if needed)✓ Anti-static wrist strap or other grounding methods (not included)

DRIVE INSTALLATION & STORAGE CONFIGURATION

1. SATA SSD Installation Important Note! Handle drives carefully to avoid damage. Always use an anti-static wrist strap or other grounding methods. Place the enclosure tray on a clean, solid surface.1) Open the enclosure by pressing both buttons on the housing2) Carefully insert the SSD drives and secure the mounting screws with the screwdriver3) Set the storage mode with the dip switches4) Connect the enclosure to a computer USB port5) Connect the USB power cable if needed6) Press the RESET button and format the drives7) Slide the tray into the enclosure
2. SSD Drive Storage Configuration ModesJBOD =1OFF/2OFF (Just a bunch of disks) Drives are operated as independentstorage. Configuration for 1 or 2 drives.RAID 1 Mode=1ON/2OFF Mirroring for fault tolerance. Writes data to both drives at the same time for the highest reliability and redundancy. Configuration for 2 drives.Notes: Use identical SSD drives from the same manufacturer for the best result. If one disk fails, insert a replacement disk and wait while the data is copied.RAID 0 Mode=1OFF/2ON Disk striping interleaves data across both drives to improve performance. Configuration for 2 drives.Notes: Use identical SSD drives from the same manufacturer for the best result. Failure of 1 disk causes a loss of data on both disks. Always back-up critical data on separate disk.
3. Connecting the Enclosure to the ComputerBIG =1ON/2ON drives are concatenated together, end to beginning, so they appear to be a single large disk. Configuration for 2 drives. WARNING: Pressing the RESET button will erase all data from the drive1) Set the dip switches to the desired storage mode.2) Connect the USB cable to the computer and check for the blue LEDs on the side.3) Press the RESET button for 5 seconds or until the LED lights under the desired mode.

DRIVE FORMATTING FOR WINDOWS & MAC

1. Initializing & Formatting the SSD Drives in Windows 101) Turn on the power and connect the USB-C cable. Check that the blue LEDs are lit..2) Search for Create and format hard disk partitions.3) Open the Disk Management utility.4) Click OK in the Initialize Disk menu to initialize the SSD (Right-click to open the menu, if needed).5) Right-click on the Unallocated Disk to open and select the New Simple Volume.6) Follow the wizard instructions (see next page). Most drives can use the default settings.Use the Simple Volume Wizard to perform the following functions:* Partition a drive* Change the drive letter* Delete a partition* Format a drive* Shrink a partition* Change a drive file system type• Use the default menu choices when uncertain.• Select the exFAT file system to share the SSD enclosure with a Mac computer.• A notification window will list the successful operations. Click Finish.• The disk/disks should now appear as Healthy in the Disk Management menu.• The LEDs should be blue. If the LEDs are red, check the Troubleshooting steps on Page 8.RAID1 / RAID0 / BIG show as one Disk• Open File Explorer to access the Enclosure and transfer files• Use the Safely Remove icon from the taskbar or the notification area before removing the Enclosure to prevent damage to the drives
2. Initializing & Formatting the SSD Drives in macOS1) Turn on the power and connect the USB-C cable2) Check that the LED for each Disk is blue3) Select Initialize, when prompted (or open Finder > Utilities > Disk Utility)4) Click Erase and provide a Name, File Format, and partition Scheme (Select exFAT file format to share with a Windows computer5) Click the Eject button on the menu before removing the drives

Troubleshooting Notes

• DO NOT reset the storage configuration mode (BIG/JBOD/RAID0/RAID1) by pressing the reset button if there is any important data on the SSD. Back-up the data first.
• A USB-C/USB-A port should provide sufficient power for the enclosure. Connect the optional USB power cable to a USB charger if the bus power is insufficient.
• Connect the enclosure to the computer before connecting the USB power cable. Do not connect the USB power cable before connecting the enclosure to the computer.
• Disconnect and turn-off the Enclosure, reboot the computer, and then reconnect the Enclosure.
• Check with the SSD manufacturer for management and diagnostic software.
• Hot-swapping of the SSD drives is not supported and may corrupt the data.
• Disks previously formatted as RAID0 or RAID1 with another computer or enclosure may not be readable in this Enclosure. Back-up the data to another disk and re-format the disks with this Enclosure.
• Try a different USB-A or USB-C port on the computer.Windows OS:
• Check to see if your computer recognizes the Enclosure: Device Manager > Storage controllers > USB Attached SCSI (UAS) Mass Storage DevicemacOS
• Check to see if your computer recognizes the Enclosure: About this Mac > System Report > USB Device Tree > USB 3.1 Bus > USB 3.1 DeviceContact [email protected] for a warranty replacement if you believe that the Enclosure is defective. If your SSD disks were formatted in the Enclosure, they can be inserted into the replacement and the storage configuration format will be recognized.

TECHNICAL SPECIFICATIONS

Note: Specifications are subject to change without notice

WARRANTY & SUPPORT INFORMATION

1. Customer Support and Contact InformationCable Matters offers lifetime technical support as an integral part of our commitment to provide industry-leading solutions. Email us with any questions at [email protected].
2. Warranty InformationThis product is backed by a limited one-year warranty. The warranty covers parts and labor costs only. Cable Matters does not warrant its products from defects or damages arising from misuse, abuse, or normal wear.
3. Limitation of LiabilityIn no event shall Cable Matters Inc. (including their officers, directors, employees or agents) be liable for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of data, loss of business, or any pecuniary loss, arising out of, or related to the use of this product exceeding the actual price paid for the product (as allowed by state law).

View other SATA SSD products at www.cablematters.com

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References

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