Cisco IP Phone 6841 and 6851 User Guide

Quick Start GuideCisco IP Phone 6841 and 6851 Multiplatform Phones 

Your PhoneCisco IP Phone 6841 shown.

  1. An incoming call or voicemail indicator
  2. Line and feature buttons
  3. Softkeys
  4. Navigation
  5. Hold, Transfer, and Conference
  6. Speakerphone, Headset, and Mute
  7. Voicemail, Applications, and Directory
  8. Volume

Line and Feature ButtonsUse the line and feature buttons to view calls on a line, access features such as Speed Dial, and perform tasks such as resuming a held call.Buttons illuminate to indicate status:

  • Green, steady: Line is idle
  • Red, steady: Line in use
  • Red, flashing: Incoming or held call
  • Amber, steady: Line is unregistered

Place a CallEnter a number and pick up the handset.Answer a CallPress the flashing red line button.

Put a Call on Hold

  1. Press Hold .
  2. To resume a call from hold, press Hold again.

View Your Recent Calls

  1. Press Applications .
  2.  Scroll and select Recents.
  3. Select a line to view.

Transfer a Call to Another Person

  1. From a call that is not on hold, press Transfer .
  2. Enter the other person’s phone number.
  3. Press Transfer again (before or after the party answers).

Add Another Person to a Call

  1. From an active call, press Conference .
  2. Enter the number you want to join and press Dial.
  3. Once the call is connected, press Conference again.

Place a Call with a Headset

  1. Plug in a headset.
  2. Enter a number using the keypad.
  3. Press Headset  .

Place a Call with the Speakerphone

  1. Enter a number using the keypad.
  2.  Press Speakerphone .

Mute Your Audio

  1. Press Mute .
  2. Press Mute again to turn mute off.

Listen to Voice MessagesPress Messages   and follow the voice prompts. To check messages for a specific line, press the line button first.

Forward All Calls

  1. Select a line and press Forward.
  2. Dial the number that you want to forward to or press Voicemail.
  3.  When you return, press Clr fwd.

Adjust the Volume in a CallPress Volume up or down to adjust the handset, headset, or speakerphone volume when the phone is in use.

Adjust the Ringtone VolumePress Volume up or down to adjust the ringer volume when the phone is not in use.

Change Ringtone

  1. Press Applications  .
  2. Select User preferences > Audio preferences > Ext (n) – Ring tone, where n= extension number.
  3. Scroll through the list of ringtones and press Play to hear a sample.
  4. Press Select and Set to save a selection.
  5. Press Back to exit.

Adjust the Screen Contrast

  1. Press Applications  .
  2. Select User preferences > Screen preferences > Contrast level.
  3. Use the keypad to change the contrast number.
  4. Press Set.

Adjust the Screen Backlight

  1. Press Applications .
  2. Select User preferences > Screen preferences > Backlight timer.
  3. Press Select to scroll through the options.
  4. Press Set to save a selection
  5. Press Back to exit.

User GuideView the full User Guide athttps://coxbusiness.online/mpp

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R)

Copyright © 2018 Cisco Systems, Inc. All rights reserved.

September 2018

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