dreame T20 Pro Cordless Vacuum Cleaner User User Manual

dreame T20 Pro Cordless Vacuum Cleaner

Safety Instructions

To prevent accidents including electric shock or fire caused by improper use, please read this manual carefully before use and retain it for future reference.

  • This product can be used by children aged from 8 years and above and persons with physical, sensory, intellectual deficiencies, or limited experience or knowledge under the supervision of a parent or guardian to ensure safe operation and to avoid any risk of hazards. Cleaning and maintenance shall not be made by children without supervision.
  • The vacuum is not a toy. Children shall not play with or operate this product. Please exercise caution when using the vacuum near children. Do not allow children to clean or maintain the vacuum unless supervised by a parent or guardian.
  • Do not use the vacuum outdoors or on wet surfaces. Only use the vacuum on dry indoor surfaces. Do not touch the plug or any part of the vacuum with wet hands.
  • To reduce the risk of fire, explosion, or injury, check to make sure the lithium battery and charging adapter are undamaged before use. Do not use the vacuum if either the lithium battery or charger is damaged.
  • The soft roller brushbar, battery, metal connector pin, and vacuum are electrically conductive and should not be immersed in water or other liquid. Make sure to dry all filters after cleaning.
  • To prevent injury caused by moving parts, turn off the vacuum before cleaning the soft roller brushbar. The soft roller brushbar, dust compartment, and filter must all be properly installed before using the vacuum. Only use the original charging adapter. Never use an unoriginal adapter, as this may cause the lithium battery to catch fire.
  • Do not use the vacuum to pick up flammable or combustible liquids, such as gasoline, or bleach, ammonia, drain cleaners or other liquids.
  • Do not use the vacuum to pick up drywall particles, ashes like fireplace ash, or smoking or burning materials such as coal, cigarette butts or matches.
  • Do not use the vacuum to pick up sharp or hard objects, such as glass, nails, screws, or coins, which may damage the machine.
  • Keep hair, loose clothing, fingers and other parts of the body away from the vacuum’s openings and moving parts. Do not point the hose, wand or tools at your eyes or ears or put them in your mouth.
  • Do not put any object into the vacuum’s openings. Do not use the vacuum with any opening blocked. Keep free of dust, lint, hair, or other items which may reduce airflow.
  • Do not rest the vacuum against a chair, table, or other unstable surface, as this may cause damage to the machine or personal injury. If the vacuum becomes damaged from being knocked over or is otherwise malfunctioning, please contact our authorized service department. Never attempt to disassemble the device on your own.
  • All instructions in the manual for recharging the battery must be strictly followed. Failure to properly charge the battery within the specified temperature range could damage the battery. Only use accessories and replacement parts that are approved by Dreame.
  • Do not use the vacuum without the clear dust compartment and filter in place. Make sure the vacuum is unplugged when not used for extended periods as well as prior to performing any maintenance or repairs. Please be extra careful when using the vacuum to clean stairs.
  • Do not install, charge, or use this product outdoors, in bathrooms, or around a pool. Fire Hazard Warning: Do not apply any type of fragrance to the vacuum’s filter. These types of products are known to contain flammable chemicals which may cause the vacuum to catch fire.
  • This product is designed for home use only.We Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in compliance with the applicable Directives and European Norms, and amendments. The full text of the EU declaration of conformity is available at the following internet address: www.dreame-technology.com

Product Overview

Part Names

Accessories

Installation

Vacuum and Accessories Installation Diagram

Insert till it clicks into place

Installing the 2-in-1 Charging & Storage Mount

  1. The 2-in-1 charging & storage mount is an optional accessory, you can install it based on your requirements.
  2. The mount should be installed in a cool, dry place near a power outlet, out of direct sunlight, and away from moisture-prone areas, such as a kitchen.
  3. Securely install the mount using mounting hardware suitable for the type of wall selected. Make sure the installation area is clear of any pipes such as gas or water lines, and air ducts, electric wires and cables, or drainage lines.
  4. It is recommended to hire a professional to install the mount and to use protective clothing, goggles, and other protective equipment where necessary.
  5. Using an electric drill, mark and drill two 8 mm diameter holes into the wall where desired to a depth of about 30 mm. Insert the wall plugs into the holes, position the mount, then fasten it to the wall with the included screws.

How to Use

Note:

  1. Fully charge the vacuum before using it for the first time. This will take about 4 hours.
  2. Vacuum cannot be used while charging.
  3. Vacuuming at turbo mode for a prolonged period will cause the battery to heat up, which increases charging time. Allow the vacuum to cool down for 30 minutes before charging it.

Battery Status Indicator

Please read the Safety Instructions in this user manual before proceeding.

Using Different Attachments
  • Mini-Motorized Nozzle: Strong vibrations yield deep cleaning action for removing mites and dust from mattresses and fabric surfaces.
  • 2-in-1 Crevice Nozzle: Suitable for vacuuming cracks, corners of doors and windows, stairs, and other hard-to-reach places.
  • 2-in-1 Brush Nozzle: Suitable for vacuuming up dust and mites on beds, sofas, and other furniture fabric.
  • Soft Roller Nozzle: Suitable for vacuuming the hard surfaces such as floor, tile, marble, as well as for vacuuming up larger pieces of dirt and debris. The Soft Roller Nozzle can also be directly attached to the vacuum.
  • Extension hose: use for hard-to-reach corner cleaning.
  • Carpet Roller: Suitable for vacuuming on carpet.

Note:

  1. If any rotating part becomes stuck, the vacuum may turn off automatically. Remove any trapped foreign objects, then resume use.
  2. The vacuum will automatically shut off if its motor enters overheat protection mode. Wait until the motor’s temperature returns to normal before resuming use.

Care & Maintenance

Tips:

  1. Always use genuine parts to keep your warranty from being voided.
  2. If the filter or nozzle becomes clogged, the vacuum will stop working shortly after being turned on. To restore functionality, clean the filter or nozzle.
  3. If the vacuum will not be used for an extended period, fully charge it, unplug its power adapter, and store it in a cool, low-humidity environment away from direct sunlight. To avoid over-discharging the battery, recharge the vacuum at least once every 3 months.

Cleaning the Vacuum

Wipe the vacuum with a soft dry cloth.

Cleaning the Dust Compartment

Before cleaning the dust compartment, disconnect the adapter and keep the vacuum’s power switch in the off position. The vacuum’s cleaning ability will be reduced if the dust compartment is filled to the “MAX” mark. To regain performance, empty the compartment. To empty the dust compartment: Press the release button on the bottom of the compartment, then empty its contents.

Cleaning the Cyclone Assembly

  1. Rotate the cyclone assembly in the direction illustrated to unlock it, then remove the cyclone assembly.
  2. Rinse the cyclone assembly with water until it is clean. To thoroughly dry the cyclone assembly, keep it in a ventilated or cool place for at least 24 hours. Caution: Do not clean the cyclone assembly in a dishwasher or washing machine, and do not attempt to dry it in a tumble dryer, oven, microwave, or near an open fire.
  3. Once it is dry, reinstall the cyclone assembly.

Cleaning the HEPA Filter Assembly

  1. Place the vacuum securely on a flat surface, then turn the HEPA filter assembly cover in the direction indicated and remove the HEPA filter assembly.Note: Remove the built-in foam pad before cleaning the HEPA filter assembly. Rinse the HEPA filter and foam pad with water.
  2. Rinse the HEPA filter and foam pad with water. To thoroughly remove all dust caught in the filter, rotate the HEPA filter by 360 degrees while rinsing. Lightly tap the filter against a sink several times to remove any excess debris.Keep the HEPA filter in a well-ventilated and cool place to fully dry.Note: Fully dry the filter (at least 24 hours) before reinstalling it.

Cleaning the Soft Roller Nozzle、Mini-Motorized Nozzle and Carpet Roller.

Note: To prevent injury from accidentally turning on the vacuum, make sure the Soft Roller Nozzle、Mini-Motorized Nozzle and Carpet Roller is detached from the vacuum before removing the head.The Soft Roller Nozzle、Mini-Motorized Nozzle and Carpet Roller contain electrical components, and the Soft Roller Nozzle head also contains bearings. Do not wash these parts with water. Be careful of sharp objects when removing debris caught in the heads of Soft Roller Nozzle、Mini-Motorized Nozzle.

Cleaning the Soft Roller Nozzle

  1. Push the brushbar head release button in the direction of the arrow until the cover of the brushbar head pops to open, then remove the brushbar head by lifting it in the direction indicated.
  2. After you have finished cleaning the Soft Roller Nozzle , reinstall it by following the disassembly steps in reverse.

 

Cleaning the Mini-Motorized Nozzle

  1. Use a coin as illustrated to rotate the lock counterclockwise until you hear a click.
  2. After unlocking the brush head, remove it from the Mini-Motorized Nozzle, then rinse and clean the brush head.
  3. Stand the brush head upright in a well-ventilated area for at least 24 hours until it is fully dry.
  4. Once the Mini-Motorized Nozzle is dry, reinstall it by following the disassembly steps in reverse.

Cleaning Carpet Roller

  1. Turn the Lock Screw as shown in the diagram until it clicks and open to release the Carpet Roller.
  2. After unlocking the brush head, remove it from the Carpet Roller , then rinse and clean the brush head
  3. Stand the brush head upright in a well-ventilated area for at least 24 hours until it is fully dry.
  4. Once the brush head is dry, reinstall it by following the disassembly steps in reverse.

FAQ

If the vacuum is not working properly, please refer to the troubleshooting table below.

Errors Possible Causes Solutions
 

 

Vacuum does not work

 Vacuum is out of battery or low on power. Fully charge the vacuum, then resume use.
Overheat protection mode triggered by a blockage. Wait until the vacuum cools down, then reactivate it.
Suction opening or airway passage is blocked. Clear any blockages from suction opening or airway passage.
 

 

 

Weak suction force

 Dust compartment is full and/or HEPA filter assembly is clogged.  

Empty the dust compartment and clean the HEPA filter assembly.
 

Attachment is blocked.

 Clear any blockages in the attachment.
Motor makes a strange noise Main suction opening or extension rod is blocked. Clear any blockages in main suction opening or extension rod.
The first indicator is red after turning on the vacuum  

Battery is damaged.

  

Please contact the after-sales service department for maintenance.
The first indicator blinks red after turning on the vacuum.  

Power adapter is incompatible.

  

Only use the original power adapter to charge the vacuum.
 

 

Battery indicator does not light up while charging

 The adapter is not connected to the vacuum. Make sure the power adapter is plugged in properly.
The battery is fully charged and went into sleep mode.  

Can be used normally.
If the problem persists after ruling out the above two possibilities. Please contact the after-sales service department for maintenance.
 

Charges slowly

 Battery temperature is too low or too high. Wait until the battery’s temperature normalizes, then resume use.

This product contains batteries that can only be replaced by qualified technicians or after-sales service. This product contains batteries that are non-replaceable.

WEEE Information

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All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

References

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