Eufy RoboVac 15C Owner’s Manual

Table of Contents

Eufy RoboVac 15C Owner’s Manual

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
Children should be supervised to ensure they do not play with this device.
Cleaning and maintenance shall not be performed by children without adult supervision.
This device is only to be used with the power supply unit provided.
For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.
The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.
The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
This device is for indoor use only.
This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
Store and operate this device in room temperature environments only.
Clean with a cloth dampened with water only.
Do not use this device to pick up anything that is burning or smoking.
Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
Do not place anything on top of this device.
Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
Do not operate this device in areas with exposed electrical outlets on the floor.
Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user-serviceable parts inside.
Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or lowpile carpet.
This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.

Notice

This symbol on the device or its packaging indicates: Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC StatementThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference.(2) This device must accept any interference received, including interference that may cause undesired operation.Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help.

FCC Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body.

IC StatementThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Declaration of ConformityThis product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2120 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/ Maximum output power: <20 dBm Frequency band: 2.4G band (2.4000GHz – 2.4835GHz) Contains FCC ID: 2ANDL-TYWE1S IC ID: 23243-TYWE1S

Trademark Notice

Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.
Google Home is a trademark of Google Inc.

What’s in the Box

RoboVac 15CCharging BaseRemote Control (AAA Battery x2)Power AdapterCleaning ToolSide Brushes (x4)Additional High-Performance FilterAdditional Foam FilterCable Ties (x5)Owner’s Manual & Other Documents

RoboVac Anatomy

Top & Side

Bottom

Dust Collector

Suction Inlet

Charging Base

Remote Control

Return RoboVac to Charging Base
Adjust suction power level in Auto and Quick Cleaning modes
Start Auto cleaning / Stop cleaning
Control cleaning direction manually
Start Auto cleaning
Start Edge cleaning
Start Spot cleaning
Start Quick cleaning

Tip: Install 2 AAA batteries before using the remote control for the first time. Make surethe positive and negative ends are facing the correct polarity direction as marked in the battery compartment.

LED Indication

You can see the status of RoboVac from the LED indicators.

(Power Status Light)	Status
Breathing orange	Charging
Solid blue	Standby / Cleaning / Fully charged
Solid orange	Low power and returning to Charging Base
Off	RoboVac is off. To conserve power, the light automatically turns off when RoboVac is not docked to the Charging Base and has been inactive for 1 minute.
Flashing / Solid red + Beeping	RoboVac has an error.Refer to the “Troubleshooting>Error Tone” section in this manual for solutions.

(Wi-Fi Status Light)	Status
Slowly flashing blue	Waiting for connection
Rapidly flashing blue	Connecting with your wireless router
Solid blue	Connected to your wireless router

Using Your RoboVac

Important Tips Before Use

a. Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.b. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.c. Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.d. Keep RoboVac away from wet areas.e. RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.f. Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if dirty or used on reflective/very dark-colored floors.

Tip: Place physical barriers in front of fireplaces and areas that may cause damage to RoboVac if entered.

Preparation

Install the side brushes before use.
Turn on the main power switch on the bottom of RoboVac.Tip: Remove the sticker next to the power switch, and the foam blocks beside the bumper before use.
Place the Charging Base on a hard, level surface and against a wall.
Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base.Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.
- When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.Tips:
- Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
- Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.
- Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
- Always keep the Charging Base plugged in, ot

Charge Your RoboVac

RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.

Method 2: Press on the remote control to return RoboVac to the Charging Base.Tips: Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.

Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

Your smartphone or tablet is connected to a Wi-Fi network.
Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.4 (or above).
The 2.4GHz band wireless signal is enabled on your wireless router.
The Wi-Fi status light on RoboVac is slowly flashing blue.
RoboVac is attached to the Charging Base to ensure it has enough power during setup.

Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices).
Open the app and create a user account.
Tap the “+” icon in the top right corner to add RoboVac to your EufyHome account.
Follow the instructions in the app to set up the Wi-Fi connection.
- After connecting successfully, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features.

Wi-Fi Status Light

	Slowly flashing blue	Waiting for connection
Rapidly flashing blue	Connecting with your wireless router
Solid blue	Connected to your wireless router

Tips:

If you have any problems during the Wi-Fi setup process, refer to the “Troubleshooting > Wi-Fi connection” section in this Manual.
If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.This function is available in the app only.

Reset the Wi-Fi Connection

Press and hold on RoboVac for 10 seconds to reset the Wi-Fi connection if necessary.

You will hear a beep when the Wi-Fi connection has been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

Tips: You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only.

Start / Stop Cleaning

Note:

Make sure the main power switch on the bottom of RoboVac is turned on before use.
You can also start or stop cleaning via the EufyHome app

Press on RoboVac or / on the remote control to start cleaning in Auto Mode.
Press on RoboVac or on the remote control to stop cleaning.

Select a Cleaning Mode

Note: You can also select a cleaning mode via the EufyHome app.

Auto cleaningRoboVac optimizes its cleaning path by selecting different cleaning modes automatically until cleaning is complete. This is the most commonly used cleaning mode.Press

on RoboVac or

on the remote control to start cleaning in Auto Mode

Tips:

RoboVac will return to the Charging Base automatically when the battery level becomes low or when RoboVac finishes cleaning.

By default, RoboVac starts in Auto cleaning mode when it is turned on.BoostIQ™ FeatureWhen the BoostIQ™ feature is enabled, RoboVac will automatically increase the suction power if it detects stronger power is needed to ensure the best clean.BoostIQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostIQ™ disturbs you, you can disable this feature. This feature only works in Auto and Quick cleaning modes.In Auto or Quick cleaning mode, press

on the remote control repeatedly to adjust the suction power level.

The corresponding icon is displayed on the remote control.

Suction Power Level	Beeps
Standard power
BoostIQ™(Default, automatically switches between Standard and Enhanced power)
Maximum power

Note: When RoboVac starts cleaning in Auto or Quick mode the next time, it will clean according to the suction power level you previously selected.

Spot cleaningRoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.Press on the remote control to start cleaning in Spot Mode.
Edge cleaningRoboVac reduces its speed when it detects a wall and then follows the wall to ensure the edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to the Charging Base.Press on the remote control to start cleaning in Edge Mode.
Quick cleaningRoboVac will automatically stop cleaning after 30 minutes and return to the Charging Base in this mode. If any small room or area needs to be cleaned, it is recommended to select this mode to save time and power.Press on the remote control to start quick cleaning mode.
Manual cleaningYou can direct RoboVac to clean a particular area by using the directional buttons on the remote control.

Use Your RoboVac with Amazon Alexa / the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Before you start, make sure that:

RoboVac is attached to the Charging Base to ensure there is enough power.
RoboVac is connected with the EufyHome app.
You have an Alexa-enabled device (i.e. eufy Genie, Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant(i.e. Google Home, Google Home Mini). These devices are sold separately.
The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa

Open the Amazon Alexa app and select “Skills” from the menu.
On the Skills screen, search for “EufyHome – RoboVac”.
Once you have found the “EufyHome – RoboVac” skill, tap Enable.
Login with your EufyHome account so that Alexa can control your RoboVac.
Say simple commands to Alexa.

To control RoboVac with the Google Assistant

RoboVac now works with the Google Assistant on devices like the Google Home.

Open the Google Home app.
Say “Ok Google, talk to RoboVac” to the Google Assistant-enabled device to initiatethe Google action for RoboVac.
Follow the instructions in the Google Home app to authorize the Google Assistant with your EufyHome account.
To control RoboVac with your voice, say simple commands to Google Assistant.

Tip: – For more information about how RoboVac works with Amazon Alexa / the Google Assistant, visit https://www.eufylife.com and go to PRODUCTS>Cleaning>RoboVac 15C for details.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

RoboVac Part	Cleaning Frequency	Replacement Frequency
Dust Collector	After each use	–
Filters	Once every week	Every 2 months
Rolling Brush	Once every week	Every 6-12 months
Side Brushes	Once every month	Every 3-6 months (or when visibly worn)
Brush Guard	Once every month	Every 3-6 months (or when the siliconerubber strip on the brush guard becomesvisibly worn)
Sensors	Once every month	–
Charging Pins	Once every month	–
Swivel Wheel	Once every month	–

Clean the Dust Collector and Filters

Press the dust collector release button to pull the dust collector out.
Open and empty the dust collector.
Remove the pre-filter by pulling the hooks as shown.
Take out the foam filter and high-performance filter
Clean the dust collector and filters with a vacuum cleaner or a cleaning brush.
Put the filters and pre-filter back together in the dust collector.
Push the dust collector back into the main unit.

Tip: You can wash the dust collector, pre-filter and foam filter with water.Be sure to air-dry them thoroughly before reassembling. Do not wash the high performance filter with water, as it may damage the filter and reduce the suction power.

Clean the Rolling Brush

Pull on the release tabs to unlock the brush guard as shown.
Lift the rolling brush to remove.
Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
Reinstall the rolling brush by inserting the fixed protruding end first and then clicking into place.
Press down to snap the brush guard into place.

Clean the Side Brushes

Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may adhere to them. Be sure to clean them regularly.

Remove the side brushes.
Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brushes.
Use a cloth dampened with warm water to remove dust from the brushes or to gently reshape them.

Tips: Only use the side brushes when they are completely dry.

Replace the Side Brushes

The side brushes may become bent or damaged after being used for a period of time.Follow the instructions below to replace them.Pull off the old side brushes and snap the new ones into place.

Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors and charging pins regularly.

Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.

Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.

Pull out the swivel wheel.
Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
Reinstall the wheel and push in until it clicks into place.Tips:
- You can clean the swivel wheel with water.
- Use the swivel wheel only when it is completely dry

Troubleshooting

Problems	Solutions
RoboVac cannot be activated.	Make sure the main power switch is in the ON position. Make sure the battery is fully charged. Replace the batteries (2 AAA) in the remote control. Make sure the remote control is within range (16 ft/5 m) of RoboVac. If you still have trouble, turn off the main power switch and then turn it back on.
The remote control does not work.	Replace the batteries in the remote control. Make sure RoboVac is turned on and fully charged.
RoboVac stops working suddenly.	Check if RoboVac is trapped or stuck on an obstacle. Check if the battery level is too low. If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings.	Make sure the main power switch on the bottom of RoboVac is turned on. You can set the time of day and scheduled cleaning time via the EufyHome app. Make sure the scheduled time has been set correctly. Check if RoboVac’s power is too low to start cleaning. Cleaning schedules are erased when RoboVac is powered off.If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Suction power is weak.	Check if any obstructions are blocking the suction inlet. Empty the dust collector. Clean the filters with a vacuum cleaner or a cleaning brush. Check if the filters are wet due to water or other liquid on the floor.Air-dry the filters completely before use.
RoboVac cannot be charged.	Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base. Dust off the charging contact pins with a dry cloth. Check if you can hear a beep when RoboVac is docked onto the Charging Base. If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base.	Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2m of the front of the Charging Base. When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back. Clean the charging contact pins.
The rolling brushdoes not rotate.	Clean the rolling brush. Check if the rolling brush and brush guard have been installed properly.
RoboVac’s movements or travel path are abnormal.	Clean the sensors carefully with a dry cloth. Restart RoboVac by turning the power switch off and on.
RoboVac cannot connect to a Wi-Fi network.	Make sure your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not supported. For details, refer to the “Troubleshooting > Wi-Fi connection” section in this manual.
You cannot control RoboVac with Amazon Alexa.	Check if there are any Internet connection problems. Check whether you have installed the Amazon Alexa app onto your smart device and enabled “EufyHome – RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Use Your RoboVac with Amazon Alexa / the Google Assistant” section in this manual. Make sure you have an EufyHome account. Make sure you are using correct Alexa voice-commands. The “EufyHome – RoboVac” Skill for Alexa is currently only available in English.
You cannot control RoboVac with the Google Assistant.	Check if there are any Internet connection problems. Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in theGoogle Home app. For details, refer to the “Use Your RoboVacwith Amazon Alexa / the Google Assistant” section in this manual. Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words “Ok Google”. Repeat your question. Speak clearly to the Google Assistant.

Error Tones

When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator on RoboVac will be solid or flashing.

Flashing red indicator light

Error Tone	Cause	Solution
One beep	RoboVac is stuck and one of the wheels is not making contact with the floor (hanging in mid-air). RoboVac may be in an extremely large room and the bumper is not registering obstacles.	Restart cleaning in a new location.
Two beeps	RoboVac’s bumper is stuck.	Tap RoboVac’s bumper several times to dislodge any debris that may be trapped underneath.
Three beeps	RoboVac’s drop sensors are dirty. RoboVac is stuck on the ledge of a staircase and cannot reverse.	Clean the drop sensors gently with a dry cloth. Place RoboVac in a new location. Use a physical barrier to block off the problem area.
Four beeps	RoboVac’s power level is too low	Manually charge RoboVac for at least 5 hours.

Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

• RoboVac:
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is turned on.
- Wi-Fi status light slowly flashes blue.
Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
- When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported.Wi-Fi Channels
- The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
- Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
- A future software release will support access to channels above 11 for users outsideNorth America. Until then, use channels 1-11.If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the eufy service center for help.

Wi-Fi Status Light	Cause	Solutions
Solid blue	RoboVac has connectedto your router, but cannotaccess the Internet.	Check if your router is connected to the Internet. Check with your Internet provider to see if there is any Internet connection problem.
Rapidly flashingblue	RoboVac cannot connectto your wireless router.	Check if you have modified your network name and password. Reset Wi-Fi connection if necessary.Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual.
Slowly flashingblue	Wi-Fi connection is resetor has not been set upbefore.	Set up Wi-Fi connection with RoboVac. Refer to the “Use Your RoboVac with the EufyHome App” section in thismanual. Reset Wi-Fi connection if necessary.Refer to the “Use Your RoboVac with the EufyHome App > Reset the Wi-Fi connection” section in this manual.
Off	RoboVac is turned off. RoboVac’s power level is low. RoboVac is in Sleep mode.	Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch on the bottom of RoboVac is turned on.

Specifications

	Product Mode	T2120
Input	19 V 0.6 A
Battery Voltage	DC 14.4 V
Power Consumption	40 W
Battery Type	DC 14.4 VLi-ion 2600 mAh
Dust Collector Capacity	0.6 L
Cleaning Time	Max. 100 mins
Charging Time	300 – 360 mins