Fitbit Ace 3 User Manual

Table of Contents

User ManualVersion 1.0

Get started

Welcome to Fitbit Ace 3, the next-generation activity and sleep tracker that makes it fun and easy for kids ages 6+ to get active and helps them build healthy habits with the whole family.Take a moment to review our complete safety information at fitbit.com/safety. Ace 3 is not intended to provide medical or scientific data.

What’s in the box

Your Ace 3 box includes:

Set up Ace 3

Learn how to set up Ace 3. Log in to or create your own Fitbit account, then create a family account and a child account.

To set up an account, you’re prompted to enter information such as your child’s height to help calculate their activity.To use certain features and see all data collected by Ace 3, open kid view in the Fitbit app.

Charge your tracker

A fully-charged Ace 3 has a battery life of up to 8 days. Battery life varies with use and other factors; animated clock faces require more frequent charging.To charge Ace 3:1. Plug the charging cable into the USB port on your computer, a UL-certified USB wall charger, or another low-energy charging device.2. Align the pins on the other end of the charging cable with the gold contacts on the back of Ace 3. Gently press Ace 3 into the charger until it snaps into place.To remove Ace 3 from the charging cable:

1. Hold Ace 3 and slide your thumbnail between the charger and the back of the tracker on one of the corners.2. Gently press down on the charger until it separates from the tracker.

Charging fully takes about 1-2 hours. While the tracker charges, you can press the buttons to check the battery level. A fully charged tracker shows a solid battery icon with a smile.

Set up with your phone or tablet

Set up Ace 3 with the Fitbit app. The Fitbit app is compatible with most popular phones and tablets. See fitbit.com/devices to check if your phone or tablet is compatible.

Choose the instructions below based on whether you already have a Fitbit account.Use the primary phone or tablet your child will use with their tracker.

I need to create a Fitbit account:

Download and install the Fitbit app on your child’s device from one of the following locations:• iPhones and iPads—Apple App Store• Android phones—Google Play Store
With the tracker nearby, open the Fitbit app.
Tap Join Fitbit.
When prompted find your device in the list and tap it.
Tap Continue.
Tap Create Account, and follow the on-screen instructions to create your Fitbit account.
Tap the link in the email you receive to verify your email address.
Return to the Fitbit app, and tap Next.
Tap Create Family Account.
Follow the on-screen instructions to review the privacy notice.
Enter your child’s information for their account, and tap Next.
Confirm you want to connect the tracker to this device. Kid view appears.
Tap Set up at the top.
Continue to follow the on-screen instructions to set up your child’s tracker.

I already have a Fitbit account:

With the tracker nearby, open the Fitbit app, and log in to your account.
On the Today tab, tap your profile picture.
Tap Create Family Account > Create Family. Note that you may be prompted to verify your email address.
Tap + Create Child Account.
When prompted, enter your Fitbit password.
Follow the on-screen instructions to review the privacy notice.
Enter your child’s information for their account, and tap Next > Finish.
Confirm you want to connect the tracker to this device. Kid view appears.
Tap Set up at the top.
Continue to follow the on-screen instructions to set up your child’s tracker.

For more information, see help.fitbit.com.

See your data in the Fitbit app

Open the Fitbit app on your phone or tablet to view your activity and sleep data, participate in challenges, and more.Each time you open the Fitbit app in kid view, Ace 3 syncs automatically when it’s nearby. You can also use the Sync Now option in the app at any time.For more information, see help.fitbit.com.

Wear Ace 3

Place Ace 3 around your wrist. If you purchased an accessory band, see the instructions in “Change the band” on page 12.

Placement

Wear Ace 3 a finger’s width above your wrist bone.

Handedness

For greater accuracy, you must specify whether you wear Ace 3 on your dominant or non-dominant hand. Your dominant hand is the one you use for writing and eating. To start, the Wrist setting is set to non-dominant. If you wear Ace 3 on your dominant hand, change the Wrist setting in the Fitbit app:From the Today tab in the Fitbit app, tap your profile picture > Ace 3 tile > Wrist > Dominant.

Wear and care tips

Clean your band and wrist regularly with a soap-free cleanser.
If your tracker gets wet, remove and dry it completely after your activity.
Take your tracker off from time to time.

Change the band

Ace 3 comes with a kid’s band attached. The band can be swapped with accessory bands, sold separately on fitbit.com. For band measurements, see “Band size” on page 30. Note that for larger sizes or different styles, Ace 3 is compatible with Inspire 2 classic accessory bands.

Remove a band

1. Hold the tracker with the screen facing you.2. Gently push the top of the tracker through the back opening in the band.

Attach a new band

Hold the tracker with the back facing you. Make sure the time isn’t upside down.
Hold the band with the back opening facing you and the strap buckle on the top.
Place the top of the tracker into the flexible band opening and gently push the bottom of the tracker into place. Ace 3 is secure when all edges of the band lie flat against the tracker.

Basics

Learn how to navigate, check the battery level, and care for your tracker.

Navigate Ace 3

Ace 3 has a PMOLED touchscreen display and 2 buttons.Navigate Ace 3 by tapping the screen, swiping up and down, or pressing the buttons. To preserve battery, the tracker’s screen turns off when not in use.

Basic navigation

The home screen is the clock.

Swipe down to scroll through the apps on Ace 3. Tap an app to open it.
Swipe up to see your daily stats.

Quick settings

Press and hold the buttons on Ace 3 for a faster way to access certain settings. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

On the quick settings screen:

DND (Do not disturb)	When the do not disturb setting is on:• Notifications, goal celebrations, and reminders are muted.• The do not disturb icon illuminates in quick settings.You can’t turn on do not disturb and sleep mode at the same time.
Sleep	When the sleep mode setting is on:• Notifications and reminders are muted.• The screen’s brightness is set to dim.• The screen stays dark when you turn your wrist.Sleep mode turns off automatically when you set a schedule. To set a schedule:1. Open the Settings app and tap Sleep Mode.2. Tap Schedule to turn it on.3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.You can’t turn on do not disturb and sleep mode at the same time.
Screen Wake	When the screen wake setting is on, turn your wrist toward you to turn on the screen.
Water Lock	Turn on the water lock setting when you’re in water, for example showering or swimming, to prevent the buttons on your tracker from activating. When water lock is on, your screen and buttons are locked.Notifications and alarms still appear on your tracker, but you must unlock your screen to interact with them.To turn on water lock, press and hold the buttons on your tracker > tap Water Lock > firmly tap your screen twice. To turn off water lock, double-tap your screen again.

Adjust settings

Manage basic settings in the Settings app.

Dim Screen	Turn on the dim screen setting to lower your screen’s brightness.
Double Tap	Turn on or off the ability to wake your tracker with a firm double tap.Note that your screen must be off for at least 10 seconds for this setting to take effect.
Sleep Mode	Adjust sleep mode settings, including setting a schedule for the mode to automatically turn on and off.
Device Info	View your tracker’s regulatory information and activation date, which is the day your tracker’s warranty begins. The activation date is the day you set up your device.For more information, see help.fitbit.com.

Tap a setting to adjust it. Swipe up to see the full list of settings.

Check battery level

From the clock face, swipe up. The battery level icon is at the top of the screen.

Turn off the screen

To turn off your tracker’s screen when not in use, briefly cover the tracker face with your opposite hand, press the buttons, or turn your wrist away from your body.

Change the clock face

The Fitbit Clock Gallery offers a variety of clock faces to personalize your tracker. Choose from several kid-friendly clock faces. Note that animated clock faces require more frequent charging.1. From the Today tab in the Fitbit app, tap your profile picture > Ace 3 tile.2. Tap Clock Faces > All Clocks.3. Browse the available clock faces. Tap a clock face to see a detailed view.4. Tap Select to add the clock face to Ace 3.

Notifications from your phone

Ace 3 can show call notifications from your phone to keep you informed. Keep your tracker within 30 feet of your phone to receive notifications.

Set up notifications

Check that Bluetooth on your phone is on and that your phone can receive notifications (often under Settings > Notifications). Then set up notifications:1. From the Today tabin the Fitbit app, tap your profile picture > Ace 3 tile.2. Tap Notifications.3. Follow the on-screen instructions to pair your tracker if you haven’t already.Call notifications are turned on automatically.For more information, see help.fitbit.com.

See incoming notifications

When your phone and Ace 3 are within range, a call causes the tracker to vibrate. The name or number of the caller scrolls once. Press the buttons to dismiss the notification.

Turn off notifications

Turn off notifications in quick settings on Ace 3:

1. Press and hold the buttons on your tracker.2. Tap DND to turn on do not disturb. The DND icon illuminates to indicate that all notifications, goal celebrations, and reminders are turned off.

Note that if you use the do not disturb setting on your phone, you don’t receive notifications on your tracker until you turn off this setting.

Timekeeping

Alarms vibrate to wake or alert you at a time you set. Set up to 8 alarms to occur once or on multiple days of the week. You can also time events with the stopwatch or set a countdown timer.

Use the Alarms app

Set one-time or recurring alarms with the Alarms app. When an alarm goes off, your tracker vibrates.For more information, see help.fitbit.com.

Dismiss or snooze an alarm

When an alarm goes off, the tracker vibrates. To dismiss the alarm, press the buttons. To snooze the alarm for 9 minutes, swipe down.Snooze the alarm as many times as you want. Ace 3 automatically goes into snooze mode if you ignore the alarm for more than 1 minute.

Use the Timer app

For more information, see help.fitbit.com.

Activity and Wellness

Ace 3 continuously tracks a variety of stats whenever you wear it. Data automatically syncs with the Fitbit app throughout the day.

See your stats

Swipe up from the clock face on your tracker to see your daily stats, including:

Core stats	Steps taken today and active minutes
Hourly steps	Steps taken this hour, and the number of hours you met your hourly activity goal
Sleep	Sleep duration

Find your complete history and other information detected by your tracker in the Fitbit app.

Track a daily activity goal

Ace 3 tracks your progress toward a daily activity goal of your choice. When you reach your goal, your tracker vibrates and shows a celebration.

Choose a goal

To begin, your goal is to take 10,000 steps per day. Choose to change the number of steps, or pick a different activity goal depending on your device.For more information, see help.fitbit.com.Track progress toward your goal on Ace 3. For more information, see “See your stats” above.

Track your hourly activity

Ace 3 helps you stay active throughout the day by keeping track of when you’re stationary and reminding you to move.Reminders nudge you to walk at least 250 steps each hour. You feel a vibration and see a reminder on your screen at 10 minutes before the hour if you haven’t walked 250 steps. When you meet the 250-step goal after receiving the reminder, you feel a second vibration and see a congratulatory message.

For more information, see help.fitbit.com.

Track your sleep

Wear Ace 3 to bed to automatically track your time asleep and movement during the night to help you understand your sleep patterns. Sync your tracker when you wake up and check the Fitbit app to see your sleep stats, including when you go to bed, how long you’re asleep, and how long you spend awake or restless.For more information, see help.fitbit.com.

Set a sleep goal

To start, you have a sleep goal of 9 hours of sleep per night. Customize this goal to meet your needs.For more information, see help.fitbit.com.

Learn about your sleep habits

Ace 3 tracks several sleep metrics including when you go to bed, how long you’re asleep, and how long you spend awake or restless. Track your sleep with Ace 3 and check the Fitbit app to see your sleep patterns.

Update, Restart, and Erase

Learn how to update, restart, and erase Ace 3.

Update Ace 3

Update your tracker to get the latest feature enhancements and product updates.When an update is available, a notification appears in the Fitbit app. After you start the update, follow the progress bars on Ace 3 and in the Fitbit app until the update is complete. Keep your tracker and phone close to each other during the update.Updating Ace 3 takes several minutes and maybe demanding on the battery. We recommend plugging your tracker into the charger before starting the update.For more information, see help.fitbit.com.

Restart Ace 3

If you can’t sync Ace 3 or you have trouble with tracking your stats or receiving notifications, restart your tracker from your wrist:

1. Open the Settings app and tap Reboot Device.2. Press and hold the screen for 3 seconds, then release. When you see a smiley face, the tracker restarted.If Ace 3 is unresponsive:1. Connect Ace 3 to the charging cable. For instructions, see “Charge your tracker ” on page 6.2. Press and hold the buttons on your tracker for 5 seconds. Release the buttons. When you see a smiley face, the tracker restarted.

Erase Ace 3

If you want to give Ace 3 to another person or wish to return it, first clear your personal data:

1. On Ace 3, open the Settings app> Clear User Data.2. When prompted, press the screen for 3 seconds, then release. When you see a smiley face and your tracker vibrates, your data is erased.

Troubleshooting

If you experience any of the following issues, restart your tracker:

Won’t sync
Won’t respond to taps, swipes, or button press
Won’t track steps or other data
Won’t show notifications

For instructions, see “Restart Ace 3” on page 26.For more information, see help.fitbit.com.

General Info and Specifications

Sensors and Components

Fitbit Ace 3 contains the following sensors and motors:

3-axis accelerometer, which tracks motion patterns
Vibration motor

Materials

The Ace 3 classic band is made of a flexible, durable elastomer material similar to that used in many sports watches. The housing and buckle on Ace 3 are plastic.The Ace 3 classic band is made of a flexible, silicone similar to that used in many sports watches. The housing and buckle on Ace 3 are plastic.

Wireless technology

Ace 3 contains a Bluetooth 4.2 radio transceiver.

Haptic feedback

Ace 3 contains a vibration motor for alarms, goals, notifications, reminders, and apps.

Battery

Ace 3 contains a rechargeable lithium-polymer battery.

Memory

Ace 3 stores your data, including daily stats, sleep information, and activity history, for 7 days. See your historical data in the Fitbit app.

Display

Ace 3 has a PMOLED display.

Band size

One-size band

Fits a wrist between 4.8 and 6.8 inches (121 mm – 172 mm) in circumference

Environmental conditions

Operating temperature	14° to 113° F (-10° to 45° C)
Non-operating temperature	-4° to 14° F (-20° to -10° C)113° to 140°F (45° to 60° C)
Charging temperature	32° to 109° F (0° to 43° C)
Water resistance	Water resistant up to 50 meters
Maximum operating altitude	28,000 feet (8,534 m)

Learn more

To learn more about your tracker, visit help.fitbit.com.

Return policy and warranty

Find warranty information and the fitbit.com return policy on our website.

Regulatory and Safety Notices

Notice to the User: Regulatory content for certain regions can also be viewed onyour device. To view the content: Settings > Device Info

USA: Federal Communications Commission (FCC) statement

Model FB418FCC ID: XRAFB418Notice to the User: The FCC ID can also be viewed on your device. To view the content: Settings > Device InfoSupplier’s Declaration of Conformity

Unique Identifier: FB418Responsible Party – U.S. Contact Information199 Fremont Street, 14th FloorSan Francisco, CA94105United States877-623-4997

FCC Compliance Statement (for products subject to Part 15)This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:

1. This device may not cause harmful interference and2. This device must accept any interference, including interference that may cause undesired operation of the device.

FCC Warning

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device meets the FCC and IC requirements for RF exposure in public or uncontrolled environments.

Canada: Industry Canada (IC) statement

Model/Modèle FB418IC: 8542A-FB418Notice to the User: The IC ID can also be viewed on your device. To view thecontent: Settings > Device Info

This device meets the IC requirements for RF exposure in public or uncontrolled environments.

IC Notice to Users English/French in accordance with current issue of RSS GEN:This device complies with Industry Canada license exempt RSS standard(s).Operation is subject to the following two conditions:1. this device may not cause interference, and2. this device must accept any interference, including interference that may cause undesired operation of the device.

European Union (EU)

Simplified EU Declaration of ConformityHereby, Fitbit, Inc. declares that the radio equipment type Model FB418 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: www.fitbit.com/safety

IP Rating

Model FB418 has a water resistance rating of IPX8 under IEC standard 60529, up ta depth of 50 meters.Model FB418 has a dust ingress rating of IP6X under IEC standard 60529 which indicates the device is dust-tight.Please refer to the beginning of this section for instructions on how to access your product’s IP rating.