IKEA FULLGORA 500 Freestanding/Stainless Steel Fridge User Manual

Safety Information

Before using the appliance, read these safety instructions. Keep them nearby for future reference.These instructions and the appliance itself provide important safety warnings, to be observed at all times. The manufacturer declines any liability for failure to observe these safety instructions, for inappropriate use of the appliance or incorrect setting of controls. Very young children (0-3 years) should be kept away from the appliance. Young children (3-8 years) should be kept away from the appliance unless continuously supervised. Children from 8 years old and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved.Children must not play with the appliance.Cleaning and user maintenance must not be carried out by children without supervision. Children aged from 3 to 8 years are allowed to load and unload refrigerating appliances.

PERMITTED USE CAUTION: The appliance is not intended to be operated by means of an external switching device, such as a timer, or a separate remote-controlled system. This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops, offices, and other working environments; farm houses; by clients in hotels, motels, bed & breakfast, and other residential environments.This appliance is not for professional use. Do not use the appliance outdoors. The bulb used inside the appliance is specifically designed for domestic appliances and is not suitable for general room lighting within the home (EC Regulation 244/2009).

The appliance is designed for operation in places where the ambient temperature comes within the following ranges, according to the climatic class given on the rating plate. The appliance may not work properly if it is left for a long time at a temperature outside the specified range.Climatic class ambient temperatures:SN: From 10°C to 32°C;N: From 16°C to 32°CST: From 16°C to 38°C;T: From 16°C to 43°C This appliance does not contain CFCs.The refrigerant circuit contains R600a (HC).Appliances with Isobutane (R600a):  isobutane is a natural gas without environmental impact, but is flammable. Therefore, make surethe refrigerant circuit pipes are not damaged, especially when emptying the refrigerant circuit.WARNING: Do not damage the appliance refrigerant circuit pipes.WARNING: Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.WARNING: Do not use mechanical, electric or chemical means other than those recommended by the Manufacturer to speed up the defrost process.WARNING: Ice makers and/or water dispensers not directly connected to the water supply must be filled with potable water only.WARNING: Automatic ice-makers and/ or water dispensers must be connected to a water supply that delivers potable water only, with mains water pressure between 0,17 and 0,81 MPa (1,7 and 8,1 bar). Do not store explosive substances such as aerosol cans and do not place or use gasoline or other flammable materials in or near the appliance. Do not swallow the contents (non-toxic) of the ice packs (provided with some models). Do not eat ice cubes or ice lollies immediately after taking them out of the freezer since they may cause cold burns. For products designed to use an air filter inside an accessible fan cover, the filter must always be in position when the appliance is in function. Do not store glass containers with liquids in the freezer compartment since they may break. Do not obstruct the fan (if included) with food items. After placing the food check that the freezer door closes properly. Damaged gaskets must be replaced as soon as possible. Use the freezer compartment only for storing frozen food, freezing fresh food, and making ice cubes. Avoid storing unwrapped food in direct contact with internal surfaces of the freezer compartments. C-Pentane is used as a blowing agent in the insulation foam and it is a flammable gas.The most appropriate compartments of the appliance where specific types of food is to be stored, taking into account different temperature distribution in different compartments in the appliance, are as follows:– Freezer compartment:4 star zone (****) compartment is suitable for freezing foodstuffs from ambient temperature and for storing frozen food as the temperature is evenly distributed throughout the entire compartment.Purchased frozen food has the storage expiration date stated on the packaging.This date takes into account the type of food being stored and therefore this date should be respected. Fresh food should be stored for the following time periods: 1-3 months for cheese, shellfish, ice cream, ham/sausage, milk, fresh liquids; 4 months for steak or chops (beef, lamb, pork); 6 months for butter or margarine, poultry (chicken, turkey); 8-12 months for fruits (except citrus), roast meat (beef, pork, lamb), vegetables.Expiration dates on the packaging of foods in the 2-star zone must be respected.To avoid food contamination, please observe the following:– Opening the door for long periods can cause a significant increase of the temperature in the compartments of the appliance.– Regularly clean surfaces that may come into contact with food and accessible drainage systems.– Clean water tanks if they have not been used for 48 h; flush the water system connected to a water supply if water has not been drawn for 5 days.– Store raw meat and fish in suitable containers in the refrigerator, so that it does not come into contact with or drip onto other food.– Two-star frozen food compartments are suitable for storing pre-frozen food, storing or making ice cream and ice cubes.– Do not freeze fresh food in one, two, or three-star compartments.– If the refrigerating appliance is left empty for long periods, switch off, defrost, clean, dry, and leave the door open to prevent mold from developing inside the appliance.


The appliance must be handled and installed by two or more persons – the risk of injury. Use protective gloves to unpack and install – the risk of cuts. Installation, including water supply (if any), electrical connections, and repairs must be carried out by a qualified technician. Do not repair or replace any part of the appliance unless specifically stated in the user manual. Keep children away from the installation site. Afterunpacking the appliance, make sure that it has not been damaged during transport.In the event of problems, contact the dealer or your nearest Aftersales Service.Once installed, packaging waste (plastic, styrofoam parts, etc.) must be stored out of reach of children – the risk of suffocation.The appliance must be disconnected from the power supply before any installation operation – the risk of electric shock.During installation, make sure the appliance does not damage the power cable – the risk of fire or electric shock.Only activate the appliance when the installation has been completed.Be careful not to damage the floors (e.g. parquet) when moving the appliance.Install the appliance on a floor or support strong enough to take its weight and in a place suitable for its size and use. Make sure the appliance is not near a heat source and that the four feet are stable and resting on the floor, adjusting them as required, and check that the appliance is perfectly level using a spirit level. Wait at least two hours before switching the appliance on, to ensure that the refrigerant circuit is fully efficient. To guarantees adequate ventilation, leave a space on both sides and above the appliance. The distance between the rear of the appliance and the wall behind the appliance should be 50 mm, to avoid access to hot surfaces. A reduction of this space will increase the Energy consumption of products. WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged. WARNING: To avoid a hazard due to instability, positioning or fixing of the appliance must be done in accordance with the manufacturer’s instructions. It’s forbidden to place the freezer in such way that the metal hose of a gas stove, metal gas or water pipes, or electrical wires are in contact with the freezer back wall (condenser coil).To guarantee adequate ventilation, leave a space on both sides and above the appliance. The distance between the rear of the appliance and the wall behind the appliance should be 50 mm, to avoid access to hot surfaces. A reduction of this space will increase the energy consumption of products.


It must be possible to disconnect the appliance from the power supply by unplugging it if the plug is accessible, or by a multi-pole switch installed upstream of the socket in accordance with the wiring rules and the appliance must be earthed in conformity with national electrical safety standards. Do not use extension leads, multiple sockets, or adapters. The electrical components must not be accessible to the user after installation. Do not use the appliance when you are wet or barefoot.Do not operate this appliance if it has a damaged power cable or plug, if it is not working properly, or if it has been damaged or dropped. If the supply cord is damaged, it must be replaced with an identical one by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard – risk of electric shock. WARNING: Do not locate multiple portable socket outlets or portable power supplies at the rear of the appliance. Feet of the product: in Fs not available; inbuilt in – the “feet are not adjustable – and the METOD cabinet should be leveled with a spirit level.

Product description

  1. Control panel
  2. Led light
  3. Glass shelves
  4. Rating plate
  5. flaps freezer
  6. Drawers Freezer

Characteristics, technical data, and images may vary according to the model.


First Use

Connect the appliance to the mains power supply. The ideal temperatures for preserving food have already been set at the factory.To avoid food waste, please refer to the recommended setting and storage times found in the user manual.Note: After switching the appliance on, it will be necessary to wait for 4 to 5 hours before a temperature suitable for a standard appliance load is reached.

Daily use

A Freezer System ControlB Temperature displayC On/Stand-byD Fast FreezeE Eco functionF Black Out alarmG Turning off the sound alarmH Temperature settingI System Control

Freezer System Control AFreezer System Control is an advanced technology that reduces temperature fluctuations in the whole freezer compartment to a minimum.To activate/deactivate the “Freeze System Control” function press for 3 seconds the I button.If the function is engaged and the user modifies the freezer temperature out of the working range, the function is automatically switched off.In case of Fast freezing is engaged, the function “Freeze System Control” is inhibited until the Fast Freeze function is switched off.

On/Stand-by CThis function turns On/Stand-by the freezer compartments.To put the product in Stand-by, press & hold the C button for 3 seconds. When the appliance is in Stand-by, the light inside the freezer compartment does not work. Remember that this operation does not disconnect the appliance from the power supply. To switch the appliance On again, simply press the On/ Stand-By button.Note: this procedure does not disconnect the appliance from the electricity supply.Temperature display BThe display shows the freezer compartment temperature (between -16°C and -24°C). Recommended setting: -18°C or -20° It is possible to set a different temperature with the H button.Fast Freeze DThe use of this function is recommended when placing a very high quantity of food to be frozen in the freezer compartment. 24 hours before freezing fresh food, press the Fast Freeze button to activate the Fast Freeze function. When activated, the Fast Freeze indicator turns on. After 24 hours place the food to be frozen in the freezing zone of the freezer compartment.The function is automatically disabled after 50 hours or can be manually disabled by pressing the Fast Freeze button.Eco function EThe Eco function enables appliance energy consumption to be concentrated in the reduced rate hours (generally at night), when electricity is readily available and costs less than during the daytime (only in countries that utilize a time-based multirate system – check energyrates with the local electricity company).

To activate the function, press E for 3 seconds at the reduced rate start time (depending on the specific rates plan). For example, if the reduced rate starts at 8 p.m., press the button E at that time. When the Eco indicator is ON, the function is ON. Once the function is activated, the appliance automatically adapts energy consumption according to the time selected, i.e. consuming less energy during the day than at night.IMPORTANT: To operate properly, the function must be on during the night and day. The function remains on until deactivated (or it is deactivated in case of a power failure or appliance switch-off). To deactivate the function, press the button again. When the Eco indicator is OFF, the function is OFF.Note: The declared appliance energy consumption refers to operation with the Eco Night function deactivated.

Black Out alarm FAfter a power blackout, your product is designed to automatically monitor the temperature in the freezer when electricity is resupplied. If the temperature in the freezer rises above freezing level, the Black Out indicator turns on, the Alarm indicator blinks and the acoustical alarm sounds when electricity is resupplied.To reset the alarm press the Stop Alarm button just once. In the case of Black Out Alarm, the following actions are recommended:

  • If the food in the freezer is unfrozen but still cold, all the food in the freezer should be eaten within the next 24 hours.
  •  If the food in the freezer is frozen, this indicates the food was thawed and then refrozen when electricity was re-supplied which degrades taste, quality, and nutritional value and also could be unsafe. It is recommended to not consume the food but to dispose of the entire content of the freezer. The Black Out Alarm is designed to provide guidance on food quality in the freezer in the event of an electricity blackout. This system does not guarantee food quality or safety and consumers are advised to use their own judgment in evaluating food quality in the freezer compartment.

Turning Off the sound alarmTo mute the alarm buzzer press the Stop Alarm button just once

Operation of the freezerThe freezer is the ideal storage location for storing frozen food, making ice cubes, and freezing fresh food in the freezer compartment.The maximum number of kilograms of fresh food that can be frozen within a 24-hour period is indicated on the rating plate (…kg/12h).If you have a little quantity of food to store in the freezer, we recommend using the coldest areas of your freezer compartment, corresponding to the upper or the middle area The freezer can operate at ambient temperatures between +10°C and +32°C. Optimal performance is obtained at temperatures between +16°C and +32°C.

Switching on the freezer for the first time

  • There is no need to set the freezer temperature on the thermostat because the appliance is already factory set.
  • Plug in the appliance. The green LED (indicating that the appliance is ON) and the red LED will light up, and on some models also the acoustic alarm (if provided) will sound after about 1 minute, indicating that the freezer has not yet reached a sufficiently cold temperature for storage of foodstuffs.
  • To mute the acoustic alarm press the door switch.

Adjusting the thermostatSelect the freezer compartment temperature Ambient air temperature, the frequency of door opening, and the amount of food to freeze can affect the freezer temperature adjustments.We, therefore, recommend starting with a medium temperature.

Door alarmThe Alarm icon lights up blinking and the acoustic alarm sounds.The alarm is activated when the door is left open for more than 2 minutes. To disengage the door alarm close the door, or press once Stop Alarm button G to mute the acoustic alarm.

Freeze operationThe recommended amount of food to be frozen is indicated on the data plate on the inside of the appliance. When putting food in to freeze, the ideal temperature is reached.

Tips for freezing and storing fresh food

  • Before freezing, wrap and seal fresh food in aluminum foil, cling film, air, and water-tight plastic bags, polythene containers with lids, or freezer containers suitable for freezing fresh food.
  • Food must be fresh, mature and of prime quality in order to obtain high-quality frozen food.
  • Fresh vegetables and fruit should preferably be frozen as soon as they are picked to maintain the full original nutritional value, consistency, color, and flavor.Some meat, especially the game, should be hung before it is frozen.


  • Always leave hot food to cool before placing in the freezer.
  • Eat fully or partially defrosted foods immediately.Do not refreeze unless the food is cooked after it has thawed.Once cooked, the thawed food can be refrozen.
  •  Do not freeze bottles with liquid.

Freezing and storing fresh food

  • Place foods to be frozen in the two upper baskets.
  •  When the freezer is used without the rack, place the ice packs above the food to be frozen at the front of the top drawer.
  • Load limits are determined by baskets, flaps, drawers,  shelves, etc. Make sure that these components can still close easily after loading

Removing the basketsPull the drawers out as far as they go, then lift slightly and remove. Pull the lower basket out fully, then rotate it slightly in order to remove it.Note: Do not block the air outlet area (on the back wall inside the product) with food products. If the freezer is provided with a flap, it is possible to maximize the storage volume by removing the flap. All shelves, flaps, and pull-out baskets are removable.The internal temperatures of the appliance may be affected by the ambient temperature, frequency of door opening, as well as location of the appliance. Temperature settings should take into consideration these factors.Unless otherwise specified the appliance accessories are not dishwasher safe.

Making ice cubesFill the ice cube tray up to 2/3 with water and place in the freezer compartment.Do not use sharp or pointed objects to detach the tray.

Helpful hints and tips

Cleaning and maintenanceRegularly clean the appliance with a cloth and a solution of hot water and neutral detergent specifically formulated for refrigerator interiors. Do not use abrasive cleaners or tools.Use the tool provided to regularly clean the defrost water drain outlet, located on the rear wall of the refrigerator compartment near the crisper draw, in order to ensure defrost water is removed correctly (see Fig. 1).Before servicing or cleaning the appliance, unplug it from the mains or disconnect the power supply.

Fig. 1

The push-in gasket allows it to be cleaned easily, simply removing it from its place, starting from the upper corner part as shown, and then reinserting it using the reverse procedure used to remove it.

Hints for energy saving

  • Do not open the door frequently or leave it open longer thanabsolutely necessary.
  • Do not set the temperature any colder than necessary.
  •  Ensure sufficient air circulation and exhaust at the appliance base and at the back wall of the appliance. Never cover air vent openings.
  • Do not place warm foods into the appliance. Allow warm foods to cool first.

Hints for freezingTo help you make the most of the freezing process, here are some hints:

  • The maximum quantity of food which can be frozen in 24 hours is shown on the rating plate.
  • The freezing process takes 24 hours. No further food to be frozen should be added during this period.
  • Freeze only top-quality, fresh, and thoroughly cleaned foodstuffs.
  • Prepare food in small portions to enable it to be rapidly and completely frozen and to make it possible subsequently to thaw only the quantity required.
  • Wrap up the food in aluminum foil or polythene and make sure that the packages are airtight.
  • Do not allow fresh, unfrozen food to touch food that is already frozen, thus avoiding a rise in temperature of the latter.
  • Lean foods store better and longer than fatty ones; salt reduces the storage life of food.
  • Water ices, if consumed immediately after removal from the freezer compartment, can possibly cause the skin to be freeze burnt.
  •  It is advisable to show the freezing in date on each individual pack to enable you to keep a tab of the storage time.

Hints for storage of frozen foodTo obtain the best performance from this appliance, you should:

  • Make sure that the commercially frozen foodstuffs were adequately stored by the retailer.
  • Make sure that frozen foodstuffs are transferred from the food store to the freezer in the shortest possible time.
  • Do not open the door frequently or leave it open longer than absolutely necessary.
  • Once defrosted, food deteriorates rapidly and cannot be refrozen.
  • Do not exceed the storage period indicated by the food manufacturer.

Defrosting the freezerThe freezer compartment is frost-free. This means that there is no build-up of frost when it is in operation, neither on the internal walls nor on the food. The absence of frost is due to the continuous circulation of cold air inside the compartment, driven by an automatically controlled fan.

If the appliance is not going to be usedDisconnect the appliance from the power supply, remove all the food, and clean. Leave the doors open enough for air to circulate inside the compartments. This will prevent the formation of mold and bad odors.

In case of power failuresKeep the doors of the appliance closed. In this way, the stored food will stay cold as long as possible. Do not refreeze partially thawed food, consume it within 24 hours.

What to do if …

Problems… Solutions…
The appliance is not working: •Is the power cable plugged into a live socket with the proper voltage?•Have you checked the protection devices and fuses of the electrical system in your home?
If there is water in the defrost pan: •This is normal in hot, damp weather. The pan can even be half full. Make sure the appliance is level so that the water does not overflow.
There is water at the bottom of theCheck heck that: Clean the defrost water drain hole (see “Cleaning and maintenance”).•The tube is correctly inserted in the tray
If the edges of the appliance cabinet, which come in contact with the door seal, are warm to the touch: •This is normal in hot weather and when the compressor is running.
If the light does not work: •Have you checked the protection devices and fuses of the electrical system in your home?•Is the power cable plugged into a live socket with the proper voltage?•In case the LEDs are broken the user must call the Service for exchange of the same type available only at our After-sales Service Centers or authorized dealers.
If the motor seems to run too much: •Motor running time depends on different things: number of door openings, amount of food stored, the temperature of the room, setting of the temperature controls.•Is the condenser (back the appliance) free of dust and fluff?• Are the door properly closed?•Are the door seals properly fitted?•On hot days or if the room is warm, the motor naturally runs longer.•If the appliance door has been left open for a while or if large amounts of food have been stored, the motor will run longer in order to cool down the interior of the appliance.
If the appliance temperature is too high: •Are the appliance controls correctly set?•Has a large amount of food been added to the appliance?•Check that the door is not opened too often.•Check that the door closes properly.
If the doors do not open and close properly: •Check that food packages are not blocking the door.•Check that the internal parts or automatic ice maker are not out of position.•Check that the door seals are not dirty or sticky.•Ensure the appliance is level.

Note:Gurgling, hissing, and humming noises from the refrigerating system are normal.

Before contacting the After-sales service:Switch the appliance on again to see if the problem has disappeared. If not, switch it off again and repeat the operation after an hour.If your appliance still does not work properly after carrying out the checks listed in the troubleshooting guide and switching the appliance on again, contact the After-sales service, clearly explaining the problem and specifying:

  • the type of fault;
  • the model;
  • the types and serial number of the appliance (given on the rating plate);
  • the Service number (the number after the word SERVICE on the rating plate, see next page, inside the appliance).


Technical data

Dimensions (mm) FULLGORA
Height (min-max) 1885
Width 598
Depth 631
Net Volume (I)
Freezer 263
Defrost system
Freezer No Frost
Star Rating 4
Rising Time (h) 11
Freezing capacity (kg/24h) 26
Energy consumption (kWh/Year) 242
Noise level (dba) 41
Energy class E

The technical specifications are given on the rating plate inside the appliance and on the energy label.The model information can be retrieved using the QR-Code reported in the energy label. The label also includes the model identifier that can be used to consult the portal of the registry at https://eprel.ec.europa.eu

Environmental concerns

Disposal of packaging materialsThe packaging material is 100% recyclable and is marked with the recycle symbol .The various parts of the packaging must therefore be disposed of responsibly and in full compliance with local authority regulations governing waste disposal.

Scrapping of household appliancesThis appliance is manufactured with recyclable or reusable materials. Doors and lids of the refrigeration appliance should be removed before disposal in the landfill, to avoid children or animals getting trapped inside. Dispose of it in accordance with local waste disposal regulations. For further information on the treatment, recovery, and recycling of household electrical appliances, contact your local authority, the collection service for household waste, or the store where you purchased the appliance. This appliance is marked in compliance with European Directive 2012/19/EU, Waste Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of correctly, you will help prevent negative consequences for the environment and human health.The symbol on the product or on the accompanying documentation indicates that it should not be treated as domestic waste but must be taken to an appropriate collection center for the recycling of electrical and electronic equipment.

Energy-saving tipsTo guarantee adequate ventilation follow installation instructions.Insufficient ventilation on the back of the product increases energy consumption and decreases cooling efficiency.Frequent door opening might cause an increase in Energy consumption.The internal temperature of the appliance and the Energy Consumption may be affected also by the ambient temperature, as well as the location of the appliance. Temperature settings should take into consideration these factors.

Reduce to a minimum door opening.When thawing frozen food, place them in the refrigerator.The low temperature of the frozen products cools the food in the refrigerator. Allow warm food and drinks to cool down before placing in the appliance.Positioning of the drawers, baskets, and shelves in the refrigerator has no impact on the efficient usage of energy. Food should be placed on the shelves in such a way to ensure proper air circulation (food should not touch each other and distance between food and rear wall should be kept).You can increase the storage capacity of frozen food by removing baskets and, if present, Stop Frost shelve, maintaining an equivalent energy consumption.Do not worry about the noise coming from the compressor.This appliance has been designed, manufactured, and marketed in compliance with:– the safety principles of the “Low voltage” Directive 2014/35/EC; (which replaces 2006/95/CE and subsequent amendments);– the protection requirements of Directive “EMC” 2014/30/EU.


How long is the IKEA guarantee valid?This guarantee is valid for five years from the original date of purchase of your appliance at IKEA. The original sales receipt, is required as proof of purchase. If service work is carried out under guarantee, this will not extend the guarantee period for the appliance.Who will execute the service?IKEA service provider will provide the service through its own service operations or authorized service partner network.

What does this guarantee cover?The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA.

What will IKEA do to correct the problem?IKEA appointed Service Provider will examine the product and decide, at its sole discretion, if it is covered under this guarantee.If considered covered, IKEA Service Provider or its authorized service partner through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.

What is not covered under this guarantee?

  • Normal wear and tear.
  •  Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by a chemical or electrochemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
  • Consumable parts including batteries and lamps.
  • Non-functional and decorative parts do not affect the normal use of the appliance, including any scratches and possible color differences.
  • Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
  • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings, and parts of casings. Unless such damages can be proved to have been caused by production faults.
  • Cases where no fault could be found during a technician’s visit.
  • Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used.
  • Repairs caused by installation which is faulty or not according to specification.
  • The use of the appliance in a non-domestic environment i.e. professional use.
  • Transportation damages. If a customer transports the product to his home or another address, IKEA is not liable for any damage that may occur during transport. However, if IKEA delivers the product to the customer’s delivery address, then damage to the product that occurs during this delivery will be covered by IKEA.
  • Cost for carrying out the initial installation of the IKEA appliance.
  • However, if an IKEA appointed Service Provider or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the appointed Service Provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if necessary.
  • This does not apply within Ireland, customers should contact the local IKEA dedicated after-sales line or the appointed Service Provider for further information.(just for GB)

These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

How country law appliesThe IKEA guarantee gives you specific legal rights, which cover or exceed all the local legal demands. However, these conditions do not limit in any way consumer rights described in the local legislation.

Area of validityFor appliances that are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions normal in the new country.An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with:– the technical specifications of the country in which the guarantee claim is made;– the Assembly Instructions and User Manual Safety Information.The dedicated AFTER-SALES for IKEA appliances Please don’t hesitate to contact IKEA appointed Authorized Service Centre to:

  • make a service request under this guarantee;
  • ask for clarifications on the installation of the IKEA appliance in the dedicated IKEA kitchen furniture;
  • ask for clarification on functions of IKEA appliances.

To ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the User manual before contacting us.

How to reach us if you need our service

In order to provide you a quicker service, we recommend using the specific phone numbers listed in this manual.Always refer to the numbers listed in the booklet of the specific appliance you need assistance with. Please also always refer to the IKEA article number (8 digit code) and 12 digit service number placed on the rating plate of your appliance.SAVE THE SALES RECEIPT!It is your proof of purchase and required for the guarantee to apply. The sales receipt also reports the IKEA name and article number (8 digit code) for each of the appliances you have purchased.Do you need extra help?For any additional questions not related to After Sales of your appliances please contact your nearest IKEA store call center.We recommend you read the appliance documentation carefully before contacting us.

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