TWSANCHX-EP925Instruction Book
CONTENTS
A – ANC EarbudsB – Charging caseC – 4 sizes of ear gels (small, medium, large, x-large)D – USB-C charging cableE – Quick Start GuideF – Welcome cardG – Legal card
CONTROLS
A – Touch controls (Power on/off/ Play / Pause / Forward / Backward /ANC on / ANC off / Voice assistant)B – Earbud status lightC – Microphones (there are two on each earbud)D – Earbud charging contactsE – USB-C charging port – for charging the portable case
SET UP
CHARGING YOUR EARBUDSTo charge your earbuds, place them into the portable case. The red LEDs on the earbuds show that they are charging. If the red LEDs do not appear when placed in the case, adjust the earbuds to make sure they are in line with the charging contacts. When fully charged, the LEDs will shut off. It will take approximately 2 hours to charge.
CHARGING YOUR PORTABLE CASEPlug the small end of the USB cable into the USB-C port located on the back of the case. The LEDs on the case will flash white while charging. When the portable case is fully charged, the four LED lights will remain on. Once the USB cord is unplugged, the lights will turn off.
CONNECT BOTH EARBUDS
STEP 1 – TURNING ON THE EARBUDSYour earbuds will automatically turn on when taken out of the portable charging case. If you need to turn them on manually, you can press and hold the touch sensor for 4 seconds on both earbuds.
STEP 2 – CONNECTING THE EARBUDS TO EACH OTHERWhen you take the earbuds out of their case, they will automatically sync to each other. The LED lights on the left earbud will flash blue and red alternatively. You will also hear a series of tones. Your earbuds are now in pairing mode and searching for a Bluetooth® device to connect to.
STEP 3 – CONNECTING TO A DEVICEEnable Bluetooth® on your device. From the Bluetooth menu, select “JAM TWS ANC”. When the device and TWS ANC are connected, you will hear a tone and the LEDs on the earbuds will slow flash blue. This means the pairing is complete. To disconnect from all connected devices and reset pairing, remove both earbuds from the charging case to power them on (or power them on manually). Then, tap the touch sensor on either earbud quickly 5 times. You will hear the pairing tone and the LEDs on the left earbud will flash red and blue. This means they are disconnected and ready to pair to a Bluetooth device.
STEP 4 – USING ANCWhen the JAM TWS ANC Earbuds are powered on, the ANC is turned off. To turn on the ANC, tap the touch sensor on the right earbud three times. You will hear a single tone; which means the ANC is activated. To turn off the ANC, tap the touch sensor on the right earbud three times again. You will hear two tones which means the ANC is deactivated.NOTE: The ANC feature cannot be utilized when only using one earbud.
CONNECT 1 EARBUDUse the left or the right earbud independently. This is a great option if you want to hear your surroundings as well as your music.
STEP 1 – TURNING ON THE EARBUDYour earbud will automatically turn on when taken out of the portable charging case. If you need to turn it on manually, you can press and hold the touch sensor for 4 seconds on the earbud.
STEP 2 – PAIRING MODEOnce a single earbud is taken out of the case or manually turned on, it should enter into pairing mode. The LED will flash red and blue and you will hear a series of tones. This will indicate your earbud is in pairing mode. If it does not enter pairing mode automatically, place the earbud back in the charging case for 2 seconds and then remove it again to enter pairing mode.
STEP 3 – CONNECTING TO A DEVICEEnable Bluetooth on your device. From the Bluetooth menu, select “JAM TWS ANC”. When the device and JAM TWS ANC are connected, you will hear a tone, and LED will slow flash blue. This means the pairing is complete.
TURNING OFF YOUR EARBUDS
To turn off your earbuds, place your earbuds back in case or press and hold the touch sensors on both earbuds for 4 seconds.
USING YOUR PORTABLE CHARGING CASE
With a full charge, the portable charging case will give your earbuds 18–21 extra hours providing you up to 28 hours total of listening time with Bluetooth only, or up to 24 hours with ANC and Bluetooth.
LED INDICATORS
EARBUDS IN CHARGING CASE
| Solid red | Charging |
| LED off | Charging complete |
PORTABLE CHARGING CASE
| Flashing white | Charging |
| 4 White LEDs on | Charging complete |
EARBUDS IN USE
| Flashing red and blue alternatively | Earbuds are in sync with each other and in pairing mode |
| Slow flash blue | Earbuds are paired with device |
EARBUDS IN MONO USE
| Flashing red and blue alternatively | Earbud is in pairing mode and searching for a device |
| Slow flash blue | Earbud is paired with device |
TROUBLESHOOTING
1. Remove the earbuds from the charging case.2. Quickly tap the touch sensor on both earbuds 5 times. This will disconnect them from your device. Place them back in the charging case.3. Forget the JAM TWS ANC earbuds on your Bluetooth® device. Please view the device instruction manual for instructions on how to forget a device.4. Turn off Bluetooth on your device.5. Remove both earbuds from the charging case.6. Earbuds will automatically go into pairing mode once they are taken out of the case. The LEDs on the left earbud will flash red and blue alternatively.7. Turn on Bluetooth on your device.8. Pair to “JAM TWS ANC”.9. Earbuds not disconnecting from your device? The TWS ANC Earbuds may automatically connect to your device if put in a charging case that has no battery left. For the best experience, periodically charge the case to ensure it always has battery life.
BASIC FUNCTIONS
MUSIC
| Play/Pause | Press either touch sensor button once. |
| Forward track | If using both earbuds, tap the touch sensor twice on the right earbud. If using one earbud, tap the touch sensor twice of the earbud in use. |
| Backtrack | If using both earbuds, tap the touch sensor twice on the left earbud. Note that the backtrack does not function when using only one earbud. |
CALLS
| Pick up a call | Tap either touch sensor once |
| Decline a call | Press and hold either touch sensor for 2 seconds |
| End a call | Tap either touch sensor twice |
| Take a second incoming call | Tap either touch sensor once |
| Decline a second incoming call | Press and hold either touch sensor for 2 seconds |
| Swap between 2 calls | Press and hold either touch sensor for 2 seconds |
OTHER
| Activate voice assistant | If using both earbuds, tap the touch sensor on the left earbud 3 times. If using one earbud, tap the touch sensor 3 times on the earbud in use. |
| Turn off earbuds | Press and hold the touch sensor for 4 seconds. |
| Clear all Bluetooth connections | Remove earbuds from the case. Tap the touch sensor on either earbud quickly 5 times. You will hear the pairing tone and the LEDs on the left earbud will flash red and blue. The earbuds are now ready to pair. |
| ANC on | If using both earbuds, tap the touch sensor on the right earbud 3 times (you will hear a single tone). |
| ANC off | If using both earbuds, tap the touch sensor on the right earbud 3 times (you will hear two tones). NOTE: ANC does not work when only using one earbud. |
LEGAL INFORMATION
READ ALL INSTRUCTIONS BEFORE USE AND SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.FCC Warning:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may cause undesired operation.
FCC RF Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.ISEDC Caution:This device complies with Innovation, Science, and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:(1) This device may not cause interference, and(2) This device must accept any interference, including interference that may cause undesired operation of the device.
ISEDC RF Exposure Statement:The device is in compliance with RF exposure guidelines; users can obtain Canadian information on RF exposure and compliance.1-YEAR LIMITED WARRANTY – US & CANADAWARRANTY – US & CANADAJAM warrants this product free from defect in material and workmanship for a period of 1 year from the date of purchase. This warranty does not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of JAM.For detailed Warranty instructions and information, visit www.jamaudio.com/customer-support/warranty-1yr. To obtain warranty service on your JAM product, contact a Consumer Relations representative by the telephone number or email address for your country of residence. Please make sure to have the model number of the product available.
For service in the USAEmail: [email protected]Tel: 1-888-802-00408:30am–7:00pm EST Monday–FridayFor service in CanadaEmail: [email protected]Tel: 1-888-225-73788:30am–5:00pm EST Monday–FridayWARRANTY – UK & EUROPEJAM warrants this product free from defects in material and workmanship for a period of 2 years from the date of purchase. This warranty does not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of JAM. Distributed in the EU by FKA Brands Ltd, Somerhill Business Park, Tonbridge, TN11 0GP, UK. Tel: 020 3538 0768 Email: [email protected].
WARRANTY – AUSTRALIA(1-YEAR LIMITED WARRANTY)We or Us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our contact details are set out at the end of this warranty; You mean the purchaser or the original end-user of the Goods. You may be a domestic user or a professional user; Supplier means the authorized distributor or retailer of the Goods that sold you the Goods in Australia and New Zealand, and Goods means the product or equipment which was accompanied by this warranty and purchased in Australia and New Zealand.For Australia:Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled, subject to the provisions of the Australian Consumer Law, to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled, subject to the provisions of the Australian Consumer Law, to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This is not a complete statement of your legal rights as a consumer.For New Zealand:Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addition to the conditions and guarantees implied by that legislation.The WarrantyJAM sells its products with the intent that they are free of defects in manufacture and workmanship under normal use and service. In the unlikely event that your JAM product proves to be faulty within 1 year from the date of purchase due to workmanship or materials only, we will replace it at our own expense, subject to the terms and conditions of this guarantee. The warranty period is limited to 3 months from the date of purchase for products used commercially/professionally.Terms and Conditions:In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law and without excluding such rights and remedies warranty against defects:1. The Goods are designed to withstand the rigors of normal household use and are manufactured to the highest standards using the highest quality components. Whilst unlikely, if during the first 12 months (3months commercial use) from their data of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will replace the Goods, subject to the terms and conditions of this warranty.2. We do not have to replace the Goods under this Additional Warranty if the Goods have been damaged due to misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power, malfunction, or damage of an operating part from a failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism, environmental conditions, or any other conditions whatsoever that are beyond the control of JAM.3. This Warranty does not extend to the purchase of used, repaired, or secondhand products, or to products not imported or supplied by HoMedics Australia Pty Ltd, including but not limited to those sold on offshore internet auction sites.4. This Warranty extends only to consumers and does not extend to Suppliers.5. Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. All such decisions are at our absolute discretion.6. All such replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period (or 3 months, whichever is the longest).7. This Additional Warranty does not cover items damaged by normal wear and tear, including but not limited to chips, scratches, abrasions, discoloration, and other minor defects, where the damage has a negligible effect on the operation or performance of the Goods.8. This Additional Warranty is limited to replacement or substitution only. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever and shall have no liability for any incidental, consequential, or special damages.9. This warranty is only valid and enforceable in Australia and New Zealand.Making a Claim:In order to claim under this Warranty, you must return the Goods to the Supplier (place of purchase) for replacement. If this is not possible, please contact our Consumer Relations department by email ([email protected]) or at the address below.• All returned Goods must be accompanied by satisfactory proof of purchase that clearly indicates the name and address of receipt or sales invoice.• You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty.Distributed in Australia by HOMEDICS AUSTRALIA PTY LTD, 14 Kingsley Close, Rowville, Victoria 3178. Distributed in New Zealand by Phoenix Distribution NZ Ltd, 7B Orbit Drive, Albany / North Shore 0757, Auckland, New Zealand. For service in AustraliaEmail: [email protected]Tel: 03-875665008:30am–5:00pm AEST Monday–Fridaywww.jam-audio.com.au
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING.WARNING: Do not place speakers too close to ears. May cause damage to the eardrums, especially in young children.• Use this product only for its intended purpose as described in this manual. Do not use attachments not recommended by JAM.• JAM is not liable for any damage caused to smartphones, iPod/MP3 players, or any other devices.• Do not place or store this product where it can fall or be dropped into a tub or sink without shutting waterproof doors.• Do not place or drop into water or any other liquid without shutting waterproof doors.• Not for use by children. THIS IS NOT A TOY.• Never operate this product if it has a damaged cord, plug, cable, or housing.• Keep away from heated surfaces.• Only set on dry surface. Do not place on a surface wet from water or cleaning solvents if waterproof doors are open.
WARNING: This product has an internal, nonreplaceable lithium battery. Please dispose of in accordance with your local, state, province, and country guidelines. Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire, or the like.BATTERY REPLACEMENTYour speaker includes a rechargeable battery designed to last the lifetime of the product. In the unlikely event that you should require a replacement battery, please contact Consumer Relations, which will supply details of the warranty and out-of-warranty replacement battery service. This product contains small parts that may present a choking hazard for young children.CAUTION: All servicing of this product must be performed by authorized JAM Audio service personnel only. For a complete user guide and to register your product, visit www.JAMaudio.com (USA), canada.jamaudio.com (Canada), or uk.jamaudio.com/instructionbooks (UK)
To prevent possible hearing damage, do not listen at high volume for long periods.
WEEE EXPLANATIONThis marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.
BATTERY DIRECTIVEThis symbol indicates that batteries must not be disposed of in domestic waste as they contain substances that can be damaging to the environment and health. Please dispose of batteries in designated collection points.Hereby, FKA Brands Ltd, declares that this radio device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from uk.JAMaudio.com/DoC.
© 2021 HMDX. All rights reserved. JAM is a registered trademark of HMDX. HMDX is a registered trademark of FKA Distributing Co. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by HMDX is under license.
Operating frequency band: 2402 – 2480MHzHX-EP925: Maximum radio-frequency power transmitted left earbud: 4.95 dBmMaximum radio-frequency power transmitted right earbud: 3.98 dBm
Distributed by HMDX.3000 N Pontiac TrailCommerce Township, MI 48390All rights reserved.IB-HXEP925
References
Jam Audio – Just Add Music
Declaration Of Conformity
Support | JAM Audio
JAM Audio – Bluetooth Speakers and Headphones | JAM Audio
JAM Audio – Bluetooth Speakers and Headphones | JAM Audio
One Year Limited Warranty | JAM Audio
Jam Audio Australia – jamaudioaustralia
Instruction Books
JAM Audio | Bluetooth Headphones, Speakers & Turntables
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