Warranty & ServiceGeneral Warranty InformationDefective Polk Audio Branded ProductsIf you believe you have a defective product, call Polk Audio Customer Service at 1-800-3777655 9 AM and 5:30 PM ET M-F). They will take you through the steps to fix it, or if it can’t be fixed, will arrange to repair or replace your product according to the terms of your product warranty. See the warranty information below or refer to your product’s owner’s manual for warranty details.Defective Non-Polk Audio ProductsIf you believe you have a defective Non-Polk Audio-branded product, please contact the manufacturer directly for information regarding the manufacturer’s warranty.
To allow Polk Audio to offer the best possible warranty service, please register your new product online at http://soundunited.force.com/polkregistration or call Polk customer service 800-3777655 in the USA within ten (10) days of the date of original purchase. Be sure to keep your original purchase receipt.Shipping Instructions
Defective Products must be shipped in the original shipping container or its equivalent, together with proof of purchase, prepaid insured to the address supplied by Polk Customer Service. Contact us for instructions from other locations. Products must be shipped in the original shipping container or its equivalent; in any case, the risk of loss or damage in transit is to be borne by you. If upon examination at the Factory it is determined that the unit was defective in materials or workmanship at any time during this Warranty period, Polk Audio will, at its option, repair or replace this product at no additional charge, except as set forth below.
Warranty InformationAll replaced parts and Products become the property of Polk Audio. Products replaced or repaired under this warranty will be returned to you, within a reasonable time, freight prepaid. This warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, the cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the Product which has not been authorized or approved by Polk Audio. This warranty shall terminate if the Serial number on the Product has been removed, tampered with, or defaced. This warranty is in lieu of all other expressed Warranties. If this Product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above. In no event will Polk Audio, Inc. be liable to you for any incidental or consequential damages arising out of the use or inability to use the Product, even if Polk Audio, Inc. has been advised of the possibility of such damages, or for any claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply to you. All implied warranties on this Product are limited o the duration of this expressed Warranty. Some states do not allow limitations on how long an implied Warranty lasts, so the above limitations may not apply to you. This Warranty gives you specific legal rights, and you also may have other rights which vary from state to state. The Warranty terms and conditions applicable to Products purchased in other countries are available from the Polk Audio Authorized Distributors in such countries. This Warranty applies only to Products purchased in Canada, the United States of America, its possessions, and U.S. and NATO armed forces exchanges and audio clubs.Polk Audio Warranty InformationThis section contains warranty information to products that were purchased directly from www.polkaudio.com or an authorized Polk Audio dealer.
- 5-Year Limited Warranty on Home Audio Speakers
- 3-Year Limited Warranty on Powered Speakers and Powered Subwoofers
- 2-Year Limited Warranty on Outdoor Speakers
- 2-Year Limited Warranty on Electronics2
- 2-Year Limited Warranty on Polk/MOMO and PA Series Mobile Amplifiers
- 2-Year Limited
Warranty on all other Car Audio SpeakersPolk Audio home loudspeakers have a 5-year part and labor warranty. The amplifiers used in our “powered speakers” and “powered subwoofers” have a 3-year warranty. All outdoor speakers, such as Atrium Series, have a 2-year warranty. Signature Series (SR), MM (Mobile Monitor) Series speakers, and DB Series mobile speakers have a limited 2-year warranty. Polk/MOMO Series mobile speakers are warranted for 3 years; Polk/MOMO and PA Series mobile amplifiers are warranted for 2 years. The XRt12 Reference XM Tuner, SR-H1000 Sirius Tuner, I-Sonic Entertainment System, I-Sonic Entertainment System 2, SurroundBar 360 DVD Home Theater, Surround Bar SDA Instant Home Theater, and mock products have a limited 2year warranty.
The warranty is VOID if the serial number of the speaker has been removed or defaced. For the precise and legal terms of the warranty on a given product, refer to the owner’s manual. An Acrobat Reader file of the owner’s manual can be found on each product’s webpage. If you have any questions about your warranty coverage, or you think you need service, call Polk Customer Service at 1-800-377-7655. We’re here to help you get the most from your new audio equipment
Official eBay Store (stores.ebay.com/Polk-Audio-Direct) Warranty InformationThis section contains warranty information on products that were purchased directly from Polk’s official eBay store.
- 2-Year Limited Warranty on Home Audio Speakers
- 1-Year Limited Warranty on Powered Speakers and Powered Subwoofers
- 1-Year Limited Warranty on Outdoor Speakers
- 1-Year Limited Warranty on Polk/MOMO Car Speakers
- 6-Month Limited Warranty on Electronics2
- 6-Month Limited Warranty on Polk/MOMO and PA Series Mobile Amplifiers
- 6-Month Limited Warranty on all other Car Audio Speakers
Factory refurbished products are returned (or open box returned) products that have been refurbished and certified by Polk Audio to match Polk’s performance, functionality, and reliability standards of a new product. Refurbished products may have minor cosmetics blemishes and/or imperfections. The manual and accessories are included. Cosmetic blemishes and imperfections are not covered by the warranty.Polk Audio, Inc., warrants to the original retail purchaser only. This warranty will terminate automatically prior to its stated expiration if the original retail purchaser sells or transfers the product to any other party.Polk Audio, Inc., warrants, to the original retail purchaser only, that the HOME LOUDSPEAKER(S), and PASSIVE CROSSOVER COMPONENT(S) on this Polk Audio Loudspeaker Product will be free from defects in material and workmanship for a period of two (2) years from the date of original retail purchase from Polk Audio. Furthermore, Polk Audio, Inc., warrants, to the original retail purchaser only, that any CAR SPEAKER(S), CAR PASSIVE CROSSOVER COMPONENT(S), AMPLIFIER, OR OTHER ELECTRONIC COMPONENT on this Polk Audio Loudspeaker Product will be free from defects in material and workmanship for a period of one-hundred and eighty (180) days from the date of original retail purchase from Polk Audio.The warranty is VOID if the serial number of the speaker has been removed or defaced. For the precise and legal terms of the warranty on a given product, refer to the owner’s manual. An Acrobat Reader file of the owner’s manual can be found on each product’s web page. If you have any questions about your warranty coverage, or you think you need service, call Polk Customer Service at 1-800-377-7655. We’re here to help you get the most from your new audio equipment1 EXPEDITED shipping not refundable.2 IES & IES2, SurroundBar 360, SurroundBar SDA Instant Home Theater, mock Products,XRt12 Reference XM Tuner, SR-H1000 Sirius Tuner
Website: http://www.polkaudio.com/Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.
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