Logitech Zone 900 Wireless Headset User Guide

Windows issuesmacOS issuesWindows and macOS issuesWindows issuesSymptoms:– The audio quality on your computer is low (stuck in HFP mode)– Opening sound settings or communication apps causes the computer to hang or reboot when a dongle or headset is connected to it– Unable to pair the headset to the computer through the dongle or Bluetooth– Headset continuously disconnects when connected to the dongle– Mic or audio does not work when the headset is connected through BluetoothResolution:NOTE: These steps only apply to Intel-based computers.1. Search for Device Manager in Windows Search and open System Devices.2. Find one or both of the drivers below, right-click on them and select Disable device. Make sure you disable only these drivers:– Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller– Intel(R) Smart Sound Technology (Intel(R) SST) OED3. In the Drivers list, locate your headset, right-click on it, and then select Uninstall Device.4. Reboot your computer.macOS issuesWireless headsets have no audio output or mic function after reboot/sleep/cold boot or replugging to the system1. Power off your headset and turn it back on.2. Make sure your headset is connected to the receiver and is within range.Headset works on Bluetooth, but the audio/button function has a problemIf your headset has a problem with its audio/button function when connected to Bluetooth:1. Navigate to the following folder, and delete all plugins:~/Library/Audio/Plug-ins/HAL/2. Once deleted, restart your computer.Volume change does not sync with system volume or syncs slowly. I sometimes hear two tones when I reach max/min volume– If changing the volume on your headset does not sync with the system’s volume, update to the latest version of macOS.Windows and macOS issuesMicrosoft Teams application LED or button does not work1. Make sure your device has the latest firmware (you can update through Logi Tune).2. Uninstall the Teams app, and then remove the remaining files from the folder below:– Windows: C:\Users\<user-name> \AppData\Roaming\Microsoft\TeamsmacOS: ~/library/Application support/Microsoft/Teams– Reinstall Teams, and check if you have any pending updates

Logi Tune provides an elegantly intuitive dashboard for easy setup, control, and customization. Test your headset mic and sound, customize EQ, and adjust the sidetone to hear your own voice at just the right volume. Logi Tune also makes firmware updates one-touch simple.Download Logi Tune for Desktop from the links below:MacWindowsDownload Logi Tune for Mobile from the links below:iOSAndroid

Zone 900 has a dynamic EQ that switches between two optimized presets for call and music sound. Sometimes the sound quality will be different while streaming media. This is because the microphone is activated in the background or by the application you’re using.

There are three ways to mute the microphone on your headset:– In the Logi Tune app, under Mute, tap the slider button to toggle mute or unmute.– Rotate the mic to mute or unmute.– Use the mute button on the microphone.

Multipoint allows the headset to connect to active audio devices simultaneously.– While listening to music on your laptop you will be able to accept an incoming call on your phone.– Make sure that only the two devices you want to connect to are turned on and in proximity.Bluetooth:– Using a Bluetooth connection, you can connect to two active devices (mobile or computer) for audio, the headset can remember up to eight devices.– Follow the Bluetooth pairing process once for the first device, then again for the second device.USB:– Using the USB receiver, you can connect to one audio device.– You can still connect to two active devices using one USB receiver and one– Bluetooth on mobile or computer.– Follow the Bluetooth pairing process once for the device.– Then, plug the receiver into the computer and it will be recognized automatically.

To switch from the USB receiver to Bluetooth:– Simply play audio on the connected Bluetooth device.– Audio will start playing automatically as the Bluetooth connection takes priority over the USB receiver.To switch from Bluetooth to the USB receiver:– Pause the audio on the connected Bluetooth device — the Bluetooth connection takes priority over the receiver.– Play audio on the device connected to the receiver.

Follow the steps below to pair your Logitech mouse and/or keyboard to the Zone 900 receiver with the Logi Tune Desktop application.IMPORTANT: Pairing support limited to Logitech Unifying peripherals.1. Download and install the Tune Desktop application.2. On Logi Tune Desktop, go to Settings and click Add mouse or keyboard.3. If you already have the Unifying software installed on your computer, it should open. If not, it will be downloaded and installed automatically.4. Follow the Unifying software prompts to complete adding your mouse and keyboard.5. To add more devices, follow steps 2 and 3 and then follow the onscreen instructions in the Unifying software.You can add up to six Unifying devices to your Zone 900 receiver. To add more devices, follow steps 2 and 3 and follow the steps in the Unifying software

To enter Bluetooth pairing mode:1. Press the Bluetooth pairing button on the headset for two seconds. The LED indicator will pulse quickly in white.2. Open the Bluetooth settings on your computer or smartphone.3. Select Logitech Zone 900 in the list of discoverable devices.4. Once the headset has successfully paired, the LED will turn solid white.

Your Zone 900 headset is already paired to the receiver it ships with. Just turn the headset on. The headset is successfully connected when the light indicator on the receiver turns solid white.If your headset and receiver lose pairing or if you have a replacement receiver and need to re-pair, do the following:1. Insert the receiver into the computer USB-A port or USB-C port using provided adapter.2. Install and open Logi Tune Desktop. You can download the Logi Tune Desktop from www.logitech.com/logitune.3. Logi Tune Desktop will confirm that a new receiver is found. Click Done to start connecting to the headset.4. Enter pairing mode on the headset by pressing the power button for three seconds. On the Logi Tune app, click Continue.5. If pairing mode is successful, light indicators on the receiver and headset will flash white.6. Once the receiver is paired with the headset, light indicators on the receiver and headset will turn solid white.

When the Zone 900 is connected to a computer using Bluetooth, the flip-to-mute function and the mute button will function as intended. However, the Bluetooth connection does not provide the ability to sync the mute status with applications running on the computer.

Try the suggestions below if your Logitech device isn’t detected in the Unifying software:– Make sure your device is not paired to your laptop using Bluetooth.– It may take several minutes for the Unifying software to detect your peripherals — give the software a few minutes to detect the peripherals.– Try manually pairing your devices — click Advanced on the bottom left of the Unifying screen, then click Pair a New Device.

If the Unifying software doesn’t proceed when you click Next, try the following:1. Close the Unifying software.2. Disconnect then reconnect the receiver.3. Launch the Unifying software.

Make sure the microphone is positioned closer to your mouth by using the adjustment options below:– You can bend the mic boom– You can move the mic boom up and downMake sure your headset is selected as the default Recording device (Windows) or Input device (Mac) and that the mic level is set to maximum.Here’s how:Windows1. Go to Sounds — right-click the Windows start menu, click System, then click Sounds.2. Click Sound and make sure your headset is selected in the drop-down menu under Input.3. Make sure the microphone level is set to 100 — in the Sound settings panel, under Input, click Device properties.4. In the Headset Microphone Properties pop-up, click the Levels tab and make sure the level is set to 100 (maximum).Mac1. Go to System Preferences — click on the Apple menu on the top left of your screen, then click System Preferences.2. Click on the Sound icon under the Hardware section, then click Input.3. Make sure your headset is selected by clicking on it in the Select a device for sound input section.4. Adjust the Input volume to the right to increase the Input level.

The headset may get warm when charged on the Qi wireless charger, but don’t worry, it has a built-in protection system to prevent it from getting to an unsafe operating temperature.

– The headset may be running out of battery power. Please charge with the USB cable or Qi wireless charger. The headset indicator light will display a breathing white light while the headset charges. Press Volume “+” and “-” simultaneously. If Voice Prompts are enabled, the headset will tell you how much time is left.– If the issue persists, perform a hardware reset on your headset by pressing the power button for 10 seconds. The indicator light will turn off and the headset will be powered off.

Your headset should automatically reconnect if your Bluetooth signal is lost during a call. If it doesn’t, it only takes a few steps to get it connected again:1. Turn your headset off.2. After two seconds, turn the headset back on and wait for it to connect.3. If this doesn’t resolve the issue, you may need to restart your phone’s Bluetooth connection:– Set your phone to airplane mode.– Wait ten seconds and then switch airplane mode off.– If your headset still doesn’t reconnect, open your phone’s settings and tap on Bluetooth.– Tap on your headset from the list of available known devices.If you’re still experiencing connection issues, please contact Support.

If your headset takes a long time to pair, please try the following:1. Make sure your headset is powered on and in pairing mode — hold the power button for two seconds to enter pairing mode.2. If your headset still doesn’t reconnect, open your phone’s settings and tap on Bluetooth.3. Tap on your headset from the list of available known devices.If you’re still experiencing a problem, please contact Support.

If your headset doesn’t go into pairing mode, try resetting the headset. This will cause the headset to disconnect and return to the original factory settings.To reset your headset:1. Press the active noise cancellation (ANC) and the volume down “-” buttons for five seconds.The LED will start pulsing rapidly and the headset will power off.2. Turn the headset back on — it will return to the default settings.3. Follow the pairing process

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https://support.logi.com/hc/en-us/articles/4403424347287-Getting-Started-Zone-900-Bluetooth-Headset