logitech Zone True Wireless User Guide

To check for updates and apply them to your Zone True Wireless, you’ll need to download and install the Logi Tune Desktop application here.In the Logi Tune application, go to Settings and About the headset, look for “Update Available” at the bottom of the screen and click it to run the update. Zone True Wireless works with Logi Tune Desktop via Bluetooth, USB-C and A connection. Note: Zone True Wireless works with Logi Tune Desktop via Bluetooth, USB-C and A connection.

Zone True Wireless can be connected to two devices simultaneously:– When you are already connected to one device, please press the Bluetooth pairing button in the charging case and pair to a second device– When you are connected to two devices, you need to disconnect one device to pair to another device (pair by pressing the Bluetooth button in the charging case).– When you are connected to a dongle, the dongle is always one of your two connections

Phone or video calls are always prioritized. If you are in a video call, you can select to accept or reject incoming calls. If you are listening to music, you have to stop the music source you are playing from to play from a new music source.

No, Zone True Wireless uses drivers that are included in your operating system and do not need additional software to run.

1. Your Zone True Wireless should automatically reconnect if your Bluetooth signal is lost during a call. If it doesn’t, it only takes a few steps to get it connected again:Put your Zone True Wireless back into the charging case. 2. After one minute, take Zone True Wireless back out of the charging case on and wait for it to connect.3. If this doesn’t resolve the issue, you may need to restart your phone’s Bluetooth connection: – Set your phone to airplane mode.– Wait ten seconds and then switch airplane mode off.– If your Zone True Wireless still doesn’t reconnect, open your phone’s settings and tap on Bluetooth.– Tap on your Zone True Wireless from the list of available known devices.For further support please use the “Contact Us” button on the left-hand menu to connect with a ProSupport agent.

– Please make sure that you take the buds out of the case, check if the receiver LED is ON or not– If the LED is not on, while you Zone True Wireless are out of the case, please plug/unplug your receiver. Then put the earbuds back in the case. Wait for 15 seconds, and open the case– If the LED is still not ON, please try to plug the receiver to another USB port– If the LED is still not ON, please do a factory resetIf the LED is still not ON, you may try to repair the receiver in Logi Tune

There is a known issue with Bluetooth Profiles when using PC Windows 10.  Windows 10, version 21H2 is available for users with select devices running Windows 10, versions 2004 and higher who manually seek to “Check for updates” via Windows Update (link). Please upgrade your Windows to 21H2, reboot your PC and check if this issue occurs again.

If you are using Bluetooth connection, please try to connect with the receiver instead.

First, put both earbuds in the charging case and make sure both of them are charging. Then take them out and test if they work properly. If either one of the earbuds is still not working, please follow these steps to reset Zone True Wireless:– Put both earbuds to the charging case and wait for five seconds.– After five seconds, take them out of the charging case and check if you are connected to both earbuds.– If one of the earbuds is still not working, put Zone True Wireless back and charge for fifteen minutes by connecting the charging case to USB power.After fifteen minutes, take Zone True Wireless out of the charging case and check if you are connected to both earbuds.– If this still doesn’t resolve the issue, put Zone True Wireless back in the case and unpair the Bluetooth device.– Pair your Zone True Wireless once again with your device and check if you are connected to both earbuds.– If this still doesn’t resolve the issue, try factory reset.If you’re still experiencing connection issues, please contact our Support.

Please use the following procedure for factory reset:1. Place the left and right earbuds in the charging case.2. Long press the Bluetooth® pairing button in the case. The middle case light indicator will blink in white.3. All three case light indicators will blink in white to confirm the reset.

If you have plugged the USB receiver in a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:– Check your setup: Is the connection plugged in securely and correctly?– Try a different USB port: Sometimes a USB port on your system may have an issue.– Try a different device : Does Zone True Wireless work fine on another system?– If connected through an adapter or USB hub, try plugging directly into a USB port: Some external hubs or extenders may not have adequate power or specifications to support your device.– Try to reboot your device.For Windows:Open Device Manager to check that the driver is properly installedTo access Device Manager:– Click the Windows Start icon > Type “Device Manager” in the search bar– In Device Manager click Sound, video and game controllers and confirm if  Zone – – True Wireless is listed.– If your headset is not listed – Check if Windows Update is enabled Windows Update is a Microsoft Service that automatically downloads and installs updates over the internet to the operating system.To check the Windows Update settings:– Click the Windows Start icon > Type “Windows Update” in the search field – Ensure Windows Update is enabled. NOTE: Windows Update settings may be controlled by the Administrator of your system if you work in a professional or corporate environment – You may need to contact your IT department for help.For macOS:– Select the Apple icon at the top left of the screen.– Select About this Mac in the drop-down menu, and then System Report in the pop-up box.– In the System Report, if the headset is properly recognized, it will be listed under Audio as Zone True Wireless.

Some desktop conferencing applications may not fully support mute and other call controls when connected via Bluetooth. A suggestion is to connect via the included USB dongle, which will provide full functionality.

Steps:1.Reinstall audio driver on computer according to the Reinstall driver or update driver procedures from Microsoft.2. To uninstall the Zone True Wireless audio driver, go to Device Manager. Under Sound, video and game controllers, find Zone True Wireless and right mouse click to Uninstall device.3. Unplug and replug the receiver and/or disconnect and reconnect Zone True Wireless.

On Intel’s new platform (Tiger Lake), audio drivers might need to be updated to minimize the audio issues.Steps:1. Reinstall/Update the audio driver on the computer according to the Reinstall driver or update driver procedures from Microsoft.2. To uninstall the Zone True Wireless audio driver, go to Device Manager. Under Sound, video and game controllers, find Zone True Wireless and right mouse click to Uninstall device.3. Unplug and replug the receiver and/or disconnect and reconnect Zone True Wireless.

Ensure that you are pressing the button (left or right) in the middle area (where the purple line is on the right or in a similar area on the left) and not tapping.Ensure that you are connected to a device, and that this device is responding.

1. Ensure that you have a good internet connection, check your internet speed connection.– If you internet speed is low, you may consider turning off the video during your call.2. It may be because you are too far away from your receiver, or your receiver direct line of sight is blocked

1. Please ensure that the video collaboration service you are using is supported by Zone True Wireless.2. Ensure that you are plugging your dongle to your laptop.– If that does not work, please quit the client app and come back.– If that still does not work, change the audio source.