STH3000STH3020
User manual
The appliance is suitable to be used with tap water. However, if you live in an area with hard water, we recommend that you mix an equal amount of tap water with distilled or demineralized water. This will prevent fast scale build-up and prolong the lifetime of the appliance.Warning: Do not add perfume, water from the tumble dryer, vinegar, magnetically treated water (e.g., Aqua+), starch, descaling agents, ironing aids, chemically descaled water, or other chemicals as they may cause water spitting, brown staining, or damage to your appliance.
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Problem |
Possible cause |
Solution |
| The appliance does not heat up. | The appliance is not plugged in properly or not switched on. | Check if the mains plug is inserted properly and its wall socket is working.Check if the appliance is switched on. |
| The appliance does not produce any steam.
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The appliance is not plugged in properly or not switched on. | Check if the mains plug is inserted properly and its wall socket is working.Check if the appliance is switched on. |
| The appliance has not heated up sufficiently. | Let the appliance heat up for z-30 seconds (the ‘steam-ready” light will be on). When the appliance is ready for use, the light turns off. | |
| You have not pressed the steam trigger fully. | Press the steam trigger fully for a few seconds. | |
| The water level in the water tank is too low or it has all been used up. | Unplug the appliance and refill the water tank. | |
| The steam plate is placed in a horizontal position. | Use the appliance vertically, wait for a few seconds for the steam to be released. | |
| Water droplets drop from the appliance steamer head. | “The appliance has not been fully heated up. | “To allow the appliance to fully heat up. |
| The appliance produces a pumping sound/the handle vibrates. | Water is pumped to the steamer head to be converted into steam. | This is normal. |
| The water level in the water tank is too low or it has all been used up. | Unplug the appliance and refill the water tank. | |
| The steamer head and/or handle are wet. | The filling door is not fully inserted. | Detach the tank and ensure the filling door has been fully inserted. |
| The tank has been overfilled with water residue around it | Wipe off the water residue left on the tank. |
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