APC Easy UPS On-Line SRV Series
User Manual Easy UPS On-Line SRV SeriesExtended Runtime 1000VA, 2000VA, 3000VAImportant Safety InformationRead the instructions carefully and look at the equipment to become familiar with the device before trying to install, operate, service or maintain it. The following special messages may appear throughout this document or on the equipment to warn of potential hazards or to call attention to information that clarifies or simplifies a procedure.The addition of this symbol to a Danger or Warning product safety label indicates that an electrical hazard exists that will result in personal injury if the instructions are not followed.This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.DANGERDANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.WARNINGWARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.CAUTIONCAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.NOTICENOTICE is used to address practices not related to physical injury.For Professional Business Applications Not For Consumer Use
Safety and General InformationSAVE THESE INSTRUCTIONSThis manual contains important instructions that should be followed during installation and maintenance of the UPS and batteries. Inspect the package contents upon receipt. Notify the carrier and dealer if there is any damages.· This UPS is for indoor use only.· Do not operate this UPS in direct sunlight, in contact with fluids, or where there is excessive dust or high humidity.· Do not operate the UPS near open windows or doors.· Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation.Note: Allow a minimum of 20 cm clearance on all four sides of the UPS.· Environmental factors impact battery life. Elevated ambient temperatures, poor quality utility power, and frequent discharges will shorten battery life. Follow the battery manufacturer recommendations.· Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords.Electrical Safety· When grounding cannot be verified, disconnect the equipment from the utility power outlet before installing or connecting to other equipment. Reconnect the power cord only after all connections are made.· Connection to the branch circuit (mains) must be performed by a qualified electrician.· The protective earth conductor for the UPS carries the leakage current from the load devices (computer equipment). An insulated ground conductor is to be installed as part of the branch circuit that supplies the UPS. The conductor must have the same size and insulation material as the grounded and ungrounded branch circuit supply conductors. The conductor will be green and with or without a yellow stripe.· The grounding conductor is to be grounded to earth at the service equipment, or if supplied by a separately derived system, at the supply transformer or motor generator set.Battery SafetyCAUTIONRISK OF HYDROGEN SULPHIDE GAS AND EXCESSIVE SMOKE· Replace the battery at least every 5 years. · Replace the battery immediately when the UPS indicates battery replacement is necessary. · Replace battery at the end of its service life. · Replace batteries with the same number and type of batteries as originally installed in the equipment. · Replace the battery immediately when the UPS indicates a battery over-temperature condition, or UPS internal over-temperature, or when there is evidence of electrolyte leakage. Power off the UPS, unplug it from the AC input, and disconnect the batteries. Do not operate the UPS until the batteries have been replaced.Failure to follow these instructions can result in minor or moderate injury and equipment damage.· Servicing of user replaceable batteries should be performed or supervised by personnel knowledgeable about batteries and required precautions. In this case, batteries is not user replace.· APC by Schneider Electric uses Maintenance-Free sealed Lead Acid batteries. Under normal use and handling, there is no contact with the internal components of the batteries. Over charging, over heating or other misuse of batteries can result in a discharge of battery electrolyte. Released electrolyte is toxic and may be harmful to the skin and eyes.· Use tool with insulated handles;· Wear rubber gloves and boots;· Determine if battery is either intentionally or inadvertently grounded. Contact with any part of a grounded battery can result in electric shock and burns by high short-circuit current. The risk of such hazards can be reduced if grounds are removed during installation and maintenance by a skilled person.
2
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
Radio Frequency WarningThis is a category C2 UPS product. In a residential environment, this product may cause radio interference, in which case the user may be required to take additional measures.Product DescriptionThe APC by Schneider Electric Easy UPS is a high performance, uninterruptible power supply (UPS). The UPS provides protection for electronic equipment from utility power blackouts, brownouts, sags, and surges and small utility fluctuations and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to normal levels or the batteries are fully discharged.This user manual is available on the enclosed Documentation CD and on the APC by Schneider Electric website, www.apc.com.Package ContentsRead the Safety Guide before installing the UPS.The packaging is recyclable; save it for reuse or dispose of it properly.
(1) UPS(1) USB cable
(1) User manual
(1) Software, User documentation CD
(1*) Utility power cable
(1**) Output cable
(1) RS-232 cable
(1) Battery cable
(2 sets) Screws & nuts
*: based on the local input plug to select.
**: only for the models with IEC outlet (10A).
NOTE: The model and serial numbers are located on a small, top cover label.
Optional Accessories
For optional accessories, refer to the APC by Schneider Electric Website at www.apc.com.
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
3
Specifications
Environment Specifications
NOTICE
RISK OF EQUIPMENT DAMAGE· UPS must be used indoors only. · The installation location should be sturdy to withstand the weight of the UPS. · Do not operate UPS where there is excessive dust or where the temperature or humidity are outside specified limits.Failure to follow these instructions can result in equipment damage.
Temperature Operating
Elevation
Storage Operating
Humidity
Storage
IP Rating
0° to 40°C at rated load. 40° to 50°C linearly derated to 80% of maximum load capacity. -20° to 50°C 0 – 1,000 m: normal operation 1,000 – 3,000 m: The load reduces @ 1% at an increased height of every 100 m > 3,000 m: UPS will not work 0 – 15,000 m 0 to 95% relative humidity, noncondensing
This unit is intended for indoor use only. Select a location sturdy enough to handle the weight. Do not operate UPS where there is excessive dust or where the temperature or humidity are outside specified limits.
IP 20
Physical Specifications
UPS modelDimensions with package Width x Height x DepthDimensions without package Width x Height x Depth Weight with package Weight without package Lifting guidelines
SRV Extended Runtime 1000VA235 mm (9.25in) x 330 mm (12.99in) x 365 mm (14.37 in) 145 mm (5.7 in) x 223 mm (8.78 in) x 288 mm (11.34 in) 5.9kg 4.4kg < 18 kg (< 40 lb)
SRV Extended Runtime 2000VA 235 mm (9.25in) x 330 mm (12.99in) x 477 mm (18.78 in) 145 mm (5.7 in) x 238mm (9.37in) x 400 mm (15.75 in) 9.1kg 7.4kg < 18 kg (< 40 lb)
SRV Extended Runtime 3000VA235 mm (9.25in) x 330 mm (12.99in) x 477 mm (18.78 in) 145 mm (5.7 in) x 238mm (9.37in) x 400 mm (15.75 in) 9.6kg 7.9kg < 18 kg (< 40 lb)
4
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
Input/Output Specifications
UPS Model InputOutput
Voltage Frequency Input Voltage Range (100% load) Input Voltage Range (50% load) Input Power Factor (100% resistive load) Input Protection UPS Capacity Nominal Output Voltage Other Programmable Voltage Efficiency at rated load Output Voltage Regulation
Output Voltage Distortion
Battery
Frequency On Battery Frequency AC Mode Crest Factor Waveform Output Connection Bypass
SRV Extended Runtime 1000VA
SRV Extended Runtime 2000VA 230 Vac Nominal40 70 Hz160 Vac 280 Vac
SRV Extended Runtime 3000VA
110 Vac 285Vac
0.95
1000 VA / 800 W
Input circuit breaker 2000 VA / 1600 W230 Vac
3000 VA / 2400 W
220 Vac, 240 Vac
88% max. ± 1% static · 3% max. for full linear load, · 6% max. for full RCD load (100% VA, 0.8 PF) · 15% for the last 60 seconds of the backup time (with full load only for the internal battery) 50 Hz ± 0.5% or 60 Hz ± 0.5% 50 Hz ± 3 Hz or 60 Hz ± 3 Hz3:1 Sinewave Please refer to rear panel features Internal bypass
UPS ModelConfiguration Type Charging Current Battery Bank Voltage
SRV Extended
SRV Extended
SRV Extended
Runtime 1000VA Runtime 2000VA Runtime 3000VA
External battery
Sealed maintenance free (SMF) 12 V, 9 Ah
4 A
36 V
72 V
72 V
Front Panel Display
UPS Power On/Off button Status LED LCD Display Mute/Esc button Enter button Up / Down button Alarm LED
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
5
Rear Panel FeaturesSRV Extended Runtime 1000VA
ModelSRV1KILSRV1KILARSRV1KILBR
Output type and quantityx 3x 2 x 3
AC input Input circuit breaker USB port RS-232
SRV Extended Runtime 2000VA
ModelSRV2KILSRV2KILAR SRV2KILBR
Output type and quantityx4x2 x 4
AC input Input circuit breaker USB port RS-232
Intelligent card slot Battery connector Outlet Group (refer to outlet type and quantity in the left side) Ground ScrewIntelligent card slot Battery connector Outlet Group (refer to outlet type and quantity in the left side) Ground Screw
6
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
SRV Extended Runtime 3000VA
Model
Output type and quantity
x6 SRV3KIL
x1
SRV3KIL-
AR
x 2
SRV3KIL-
BR
x 4
AC input Input circuit breaker USB port RS-232
Intelligent card slotBattery connector Outlet Group (refer to outlet type and quantity in the left side) Ground Screw
Basic Connectors
USB
Serial port
Intelligent slot card
Battery connector
Power management software and interface kits can be used with the UPS. Use only interface kits supplied or approved by Schneider Electric.This UPS is not equipped internal battery. Before turn on the UPS. Please connect the battery by connecting battery cable to external battery.
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
7
Start Up SettingsConnect the batteryConnect UPS to the external battery pack with a battery cable. Refer to right chart for external battery connection. Please connect the battery according to the battery voltage indicated onthe rear panel. If the connected battery voltage is incorrect, UPS may be damaged and cannot be repaired. Therefore, be sure to confirm that the battery voltage is in accordance with the UPS specification.
Connect power and equipment to the UPSCAUTIONHAZARD OF ELECTRIC SHOCK · All electrical work must be performed by a qualified electrician. · Turn off all power to this equipment before working on the equipment. Practice lockout/tagout procedures. · Do not wear jewelry when working with electrical equipment. Failure to follow these instructions can result in minor or moderate injury.1. Connect equipment to the UPS. Avoid using extension cords. 2. Connect input utility power to the UPS. 3. Switch on the input utility power. Then, the UPS display panel will illuminate when utility power is available.
Start the UPS
Press the
button located on the front panel of the UPS.
Do not expect full battery run capability during this initial charge period.
Cold start the UPS
Use cold start feature to supply power to connected equipment from the UPS batteries.
Press the
button. Then, the display panel will illuminate. Press the
button again to supply
battery power to the connected equipment.
8
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
Connect and install management softwareEasy UPS SRV is provided with SchneiderUPS management software for unattended operating system shutdown, UPS monitoring, UPS control and energy reporting. The following diagram is a representation of a typical server installation.
1. Connect the USB cable from the rear
of the UPS
to the protected
device such as a server.
2. For a server or other device with an operating system, load the SchneiderUPS CD and follow the onscreen set-up instructions.
3. A built-in serial port
is
also available for additional
communication options with serial
cable.
4. Even more communication options are available via the built-in intelligent card slot. Refer to www.apc.com for more information.
OperationUsing The DisplayThese Easy UPS models are equipped with an intuitive and configurable LCD display. This display complements the software interface as they convey similar information and either may be used to configure the UPS settings. The display consists of the following keys and indicators:
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
9
UPS Power On/Off button Status LEDLCD Display Mute/Esc button Enter button Up / Down button
Press this button to turn on the UPS. Press and hold this button until a beep is heard to turn off theUPS. Press this button to reset alarms.
The Status LED illuminates green when the power is on. This
LED indicates two different states of output power: Output off: LED blinks. Press Power On/Off button toturn the output power on. Output on: LED illuminates green continuously.
The display interface options are visible on this LCD screen. Press
the
or
button to activate LCD, if the display
is not illuminated. To acknowledge audible alarms and suppress themtemporarily. To exit a sub menu and return to the main menu.
Press this button to enter the menu or to select a menu item/ value during navigation.
Press these two buttons to scroll through the main menu options and display screens.
Alarm LEDLCD Display Icons
This Alarm LED illuminates red when the UPS detects an error and blinks red for UPS notifications. See ” Alarms and Notifications” on page 11 in this manual.
On Line: The UPS is drawing utility power and performing double conversion to supply power to the connected equipment.
On Battery: The UPS is supplying battery backup power to the connected equipment.
ALARM
Replace Battery: The battery is not connected securely or the battery is nearing the end of its service life and should be replaced.Bypass: The UPS is in bypass mode, sending utility power directly to connected equipment. Bypass mode operation is the result of an internal UPS event or an overload condition. Battery operation is not available while the UPS is in bypass mode. See “Alarms and Notifications” on page 11 in this manual. This icon in combination with Green Mode icon, indicates that the UPS is in green mode operation. System Alarms: An internal fault is detected. See “Alarms and Notifications” on page 11 in this manual.Overload: The equipment connected to the UPS is drawing more power than rated.Battery Charge: The battery charge level is indicated by the number of bar sections illuminated. When all five blocks are illuminated, the battery is fully charged. Each bar represents approximately 20% of the battery charge capacity. Load Level: The load percentage is indicated by the number of load bar sections illuminated. Each bar represents approximately 20% of the maximum load capacity.Mute: An illuminated line through the icon indicates that the audible alarm is disabled.
10
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
Green Mode: An illuminated icon indicates that the unit is working in Green mode. The connected equipment is receiving the utility input directly as long as the input voltage and frequency are within the configured limits.Alarm or notification: The UPS has detected an error or the UPS is in configuration mode. See “Alarms and Notifications” on page 11 in this manual. Event: The icon is illuminated when the user is viewing the event log.
Alarms and System Errors
Status IndicatorsContinuous beeps, every half second4 beeps every 30 sec (first beep starts after 4 sec on battery) Beeper continuously onShort beep every 2.5 sec Continuous short beeps for every half second for 1 minute, repeats every 5 hours. Two short beeps every 5 sec
Low Battery State – The battery is nearing its complete discharge state. The UPS is about to shut down. Overload condition – The equipment connected to the UPS is drawing more power than rated. On Battery State – The UPS is supplying battery backup power to the connected equipment. Alarm State – UPS has detected an error. See “Alarms and Notifications” in this manual. Battery disconnected. Bad battery (replace)Event Bypass State – UPS has detected an error. Connected equipment receives utility input power through the bypass relay.
Alarms
Display code
DescriptionUPS has experienced a short circuit at the output. Unit will try to autorecover from this condition.
Solution
Check if there is any short circuit at the UPS output. Remove the short circuit wait the unit
auto-recover or Press
button to start
the UPS.
Note: The power supplied to the connected
equipment is dropped when the UPS is in this
condition.
UPS is experiencing an overload condition.
Disconnect nonessential equipment from the UPS to eliminate the overload condition.
The UPS has detected a DC voltage error. Unit will try to auto-recover from this condition. Temperature of the unit is rising above the set limits.UPS has detected a charger error.
If the UPS does not recover automatically, contact APC by Schneider Electric.
Disconnect nonessential equipment from the UPS to reduce the UPS load. Ensure that ambient temperature is within limits. Ensure that adequate clearance is maintained.
Verify if there is any short circuit at the UPS battery terminal.
Press
button to start the UPS.
Contact APC by Schneider Electric for all other alarm codes.
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
11
NotificationsDisplay code
Description Battery is not connected.
SolutionConnect battery to the UPS. See “Start Up” on page 8 in this manual.
UPS Display Parameters
Operational data displayed in the display panel is given in the table.
Navigate using the
or
button.
Parameter
Units
Output voltage
Vac
Output frequency
Hz
Input voltage
Vac
Input frequency
Hz
Battery voltage
V DC
Ambient temperature
° C
State of battery charge
%
Load level in percentage (Maximum of Watts or VA)
%
Load level in kVA
kVA
Total Ah capacity of connected battery
Ah
Remaining On Battery runtime
Minutes
Indicator Icons OUT, V OUT, Hz IN, V IN, Hz BAT, VNUMBER, C BAT, %OUT, %OUT, kVA BAT, Ah BAT, Min
Configuration
Configure UPS Parameters
Follow the steps to configure parameters in the UPS:
1. Press the
button.
2. Press the 3. Press the
or button.
button to navigate to “Set”.
4. Navigate through the parameters using the
or
button.
5. Press the
button to edit a parameter. Icons start flashing to indicate the editing.
6. Press the
or
parameter.
button to navigate between the options available for the selected
7. Press the
button to select the option or
Flashing of icons stops after this.
button to abort the editing of current parameter.
8. Press the
or
button to navigate between parameters.
9. Press the
button to exit menu navigation.
12
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
UPS SettingsConfigure UPS settings using the display interface. See “Configure UPS parameters” section to edit the parameters.
Function Output voltage
Factory Default User Selectable Options
230 Vac
220, 230, 240 Vac
Audible alarm
Enable
Enable, disable
Green mode/ high efficiency mode
Disabled
Enable/Disable
Minimum
0%
battery capacity
to restart setting
Low battery state 2 min indication setting
0%, 15%,50%,90%,2 min, 5 min, 7min, 10min,
Description Allows the user to select output voltage while the UPS is operating online. UPS will mute audible alarms when setting to disable or when the display panel MUTE button is pressed. When this mode is enabled, connected equipment receives utility input power through the bypass relay as long as input voltage is within the range of ±5% of configured output voltage and ± 3 Hz of configured output frequency. Inverter is turned off during this mode. If utility power input goes out of range, inverter is turned on. The load is transferred to online mode or battery mode. The power to the connected equipment may be interrupted up to 10 milliseconds. UPS output will not be turned on until the battery is charged to a level such that it can provide the runtime configured by this setting. If configured to 0%, UPS output is turned on immediately after utility power returns. The UPS will emit audible alarm when the actual run time reaches the limit set by the end user. The audible alarm will emit only when the UPS is working in battery mode.
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
13
Advance Display Navigation
There are five options in main menu and two sub-menu options in UPS display. Press the
button from the
Home Screen to access these menu options. Use the
or
menu options.
button to navigate between the
Menu Option
Description
Configure the UPS
Use this menu option to configure the UPS parameters. Press the
button to see the
configuration options. See “Configure UPS parameters” on page 12 for details. Press the
button to return to the Home Screen.
Show Event Log
Use this menu option to see the UPS event log. The UPS records the last 10 events and
displays the codes in this log.
Press the
button to see the log. Use the
or
button to see
the logged events. The
button navigates towards old events and the
button navigates to new events.
Every log entry has a numeric and textual event code. At the end of the log, the word “End”
will be displayed. Press the
button to return to the Home Screen.
Show UPS information
Use this menu option to see the UPS information. Press the
button to see the rating
of the UPS.
Press the
button to see the UPS firmware version. Press the
button to
return to the Home Screen.
User Command to bypass
Use this menu option to switch the UPS to bypass mode or bring the UPS to online mode
from bypass mode.
Press
button:
Put: Use to switch the UPS to bypass mode of operation.
Note: Power to the connected equipment will drop, if the mains
voltage is not within the threshold limits.
Out: Bring the UPS out of bypass and restore clean power to the
connected equipment.
Execute Battery Self-Test
Use this menu option to conduct a self-test and determine the battery status. Press the
button to initiate the test.
If the test command is accepted, the UPS will initiate a self-test and will start a count down
on the display.
Display messages are shown at the end of the test.
Test refused. The output is off or battery is not charged.
Test not passed
Test passed
Press the
Test is aborted due to internal reasons button to return to the Home Screen
14
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
TroubleshootingUse the table below to solve minor installation and operation problems. Refer to the APC by Schneider Electric website, www.apc.com for assistance with complex UPS problems.
Problem and/or Possible Cause
Solution
UPS will not turn on when utility input is available or there is no power output
The UPS is not turned on.The UPS is not connected to utility power supply.
Press the
button to turn on the UPS.
Check that the power cable from the UPS to the utility power supply is securely connected at both ends. See “Start Up” on page 8 in this manual.
Input thermal circuit breaker on the UPS is tripped.
Press the input thermal circuit breaker reset button in the rear panel.
The UPS is operating on battery, while connected to the input utility power
There is high, low, or distorted input voltage or frequency.
Connect the UPS to a different outlet on a different circuit. Test the utility input power to ensure the unit is receiving input power. If display is on, navigate and check the input voltage and frequency.
UPS, when connected to battery, is not supplying power to the connected equipment
The UPS is not turned on. The battery is not connected.
If the UPS has shutdown (the display is not on), follow the procedure “Cold start the UPS” on page 8. Connect battery to the UPS. See “Start Up” on page 8 in this manual.
Low battery cut off. UPS may have discharged the battery due to utility power outage andturned the output off due to low battery condition.
Wait for the utility power to return and charge the battery. To turn on the output power after utility power returns, pressbutton.
UPS emits an audible beeping sound at long intervals
The UPS is operating normally when running UPS has detected an error. See “Alarms and Notifications” on
on battery.
page 11 in this manual.
Alarm LED is illuminated. The UPS displays an alarm message and emits a constant beeping sound
The UPS has detected an error.
See “Alarms and Notifications” on page 11 in this manual.
No audible sounds from UPS even when the Alert LED is illuminated.
Audible alarm is disabled.
Change the UPS configuration to enable audible alarms.
UPS is not providing expected backup time.
The UPS battery is discharged due to a recent The batteries require recharging after extended outages.
power outage.
Batteries can wear faster when put into service without proper
recharging or when operated at elevated temperatures.
The battery is near the end of its service life.
If the battery is near the end of its service life, consider replacing the battery, even if the replace battery indicator is not illuminated. See “Start Up” on page 8 in this manual.
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
15
Problem and/or Possible Cause
Solution
UPS is not turning off
POWER OFF button not pressed properly Press and hold the
button until the beep is heard
to power off the UPS.
Utility input power is available.
UPS logic power can not be turned off if utility input power
is available. To turn off the UPS, turn off utility input
power and press
button. Release when a beep is
heard.
UPS is in Bypass mode and the LED is not illuminated red.
UPS is in green mode.
Disable green mode if not desired.
UPS is configured to stay in the bypass
Change the configuration to exit bypass mode.
mode.
UPS is in bypass mode even after over
Reduce the connected load to <90% to bring the UPS to
temperature alarm is cleared.
online mode.
The UPS has experienced an overload
Connected equipment exceeds the “maximum load” as
condition and transferred to bypass.
defined in specifications on the APC by Schneider
Electric Website, www.apc.com.
The alarms remain on until the overload condition is
corrected. Disconnect nonessential equipment from the
UPS to eliminate the overload condition.
The UPS continues to supply power as long as it is in
bypass mode and the circuit breaker does not trip. The
UPS will not provide battery power in the event of a utility
voltage interruption.
UPS detected an error and transferred to
See “Alarms and Notifications” on page 11 in this manual.
bypass.
16
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
Transport1. Shut down and disconnect all connected equipment. 2. Disconnect the unit from mains power. 3. Disconnect all internal and external batteries (if applicable). 4. Follow the shipping instructions outlined in the Service section of this manual.ServiceIf the unit requires service, do not return it to the dealer. Follow these steps: 1. Review the Troubleshooting section of the manual to eliminate common problems. 2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by Schneider Electric website, www.apc.com. a. Note the model number and serial number and the date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models. b. Call Customer Support. A technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#). c. If the unit is under warranty, the repairs are free. d. Service procedures and returns may vary internationally. For country specific instructions refer to the APC by Schneider Electric website, www.apc.com. 3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty. Note: Before shipping, always disconnect battery modules in a UPS or external battery pack. The disconnected internal batteries may remain inside the UPS or external battery pack. 4. Write the RMA# provided by Customer Support on the outside of the package. 5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
17
Limited Factory WarrantySchneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. Repair or replacement of a defective product or part thereof does not extend the original warranty period.This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. Products may be registered online at warranty.apc.com.SEIT shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation or use of the product contrary to SEIT recommendations of specifications. Further, SEIT shall not be liable for defects resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequate electrical voltage or connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no event shall SEIT have any liability under this warranty for any product where the serial number has been altered, defaced, or removed.EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE.SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT’S SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the APC by Schneider Electric website: www.apc.com. Select your country from the country selection drop down menu. Open the Support tab at the top of the web page to obtain information for customer support in your region. Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.
18
Easy UPS SRV Series Extended Runtime 1000VA, 2000VA, 3000VA
APC by Schneider Electric Worldwide Customer SupportCustomer support for this or any other APC by Schneider Electric product is available at no charge in any of the following ways:· Visit the APC by Schneider Electric website to access documents in the APC by Schneider Electric Knowledge Base and to submit customer support requests. www.apc.com (Corporate Headquarters) Connect to localized APC by Schneider Electric websites for specific countries, each of which provides customer support information. www.apc.com/support/ Global support searching APC by Schneider Electric Knowledge Base and using e-support.· Contact the APC by Schneider Electric Customer Support Center by telephone or e-mail. Local, country specific centers: go to www.apc.com/support/contact for contact information.For information on how to obtain local customer support, contact the APC by Schneider Electric representative or other distributor from whom you purchased your APC by Schneider Electric product.
© 2021 APC by Schneider Electric. APC, the APC logo are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are property of theirrespective owners.
EN 990-5963A 05/2021
References
[xyz-ips snippet=”download-snippet”]