Shark DuoClean PowerFins Powered Lift-Away Self-Cleaning Brushroll Upright Vacuum Owner’s Manual

Shark DuoClean PowerFins Powered Lift-Away Self-Cleaning Brushroll Upright Vacuum Owner’s ManualAZ2000 Series

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician.DO NOT force into outlet or try to modify to fit.

WARNINGTO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

GENERAL WARNINGSWhen using an electrical appliance, basic precautions should always be followed, including the following:

  1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
  2. Use only identical replacement parts.
  3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
  4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
  5. The use of an extension cord is NOT recommended.
  6. This vacuum cleaner contains no serviceable parts. USE WARNINGS
  7. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
  8. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
  9. DO NOT handle plug or vacuum cleaner with wet hands.
  10. DO NOT use without filters in place.
  11. Only use Shark® branded filters and accessories.
  12. DO NOT damage the power cord:a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
  13. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  14. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
  15. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
  16. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
  17. Use extra care when cleaning on stairs.
  18. DO NOT leave the vacuum cleaner unattended while plugged in.
  19. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
  20. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
  21. Your Shark® vacuum may not be designed to stand up on its own.When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
  22. DO NOT use to pick up:a) Liquidsb) Large objectsc) Hard or sharp objects (glass, nails, screws, or coins)d) Large quantities of dust (drywall dust, fireplace ash, or embers).DO NOT use as an attachment to power tools for dust collection.e) Smoking or burning objects (hot coals, cigarette butts, or matches)f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
  23. DO NOT use in the following areas:a) Poorly lit areasb) Wet or damp surfacesc) Outdoor areasd) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
  24. Turn off all controls before plugging in or unplugging the vacuum.
  25. Unplug from electrical outlet when not in use and before any maintenance or cleaning.
  26. Hand wash with water only.Washing with cleaning chemicals could damage the unit.
  27. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
  28. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
  29. Make sure the dust cup and all filters are in place after routine maintenance.
  30. If provided, secure the power cord around the two cord hooks during storage.

ASSEMBLY

  1. Place motorized Nozzle on floor and insert Wand, pressing it in until it clicks securely into place.
  2. Place Pod onto wand and slide down to connect.
  3. Insert Handle into wand, pressing it in until it clicks securely into place.
  4. Connect Hose to back of pod, pressing it in until it clicks securely into place.
  5. Store included accessories on the Accessory Posts on the pod.

IMPORTANT: For proper operation, ensure all connections are securely clicked into place.

WHOLE-HOME CLEANING

SETTINGS

Press power button to turn on vacuum.Please note the brushrolls will not spin unless the wand is reclined.

Thick Carpet & Area Rug CleaningSlide the surface switch to the top position to select Thick Carpet/Area Rug.Carpet & Low Pile CleaningSlide the surface switch to the middle position to select Carpet/Low Pile to increase the speed of the brushrolls and to help remove stuck-on dust and debris.Hard Floor CleaningSlide the surface switch to the bottom position to select Hard Floor.

BRUSHROLL INDICATOR LIGHT 

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?Solid Green: The brushrolls are spinning and working as they should.Solid Red: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting.See Troubleshooting section for more information.

CLEANING MODES 

To engage brushrolls, step on floor nozzle and tilt handle back.

Press the Handle Release latch to detach the handle from the wand.

Press the Wand Release button to detach the wand from the pod.

Press the Lift-Away button to detach the pod from the floor nozzle.

With pod removed, press the Wand Release button to detach the wand from the floor nozzle.

EMPTYING THE DUST CUP

IMPORTANT: Unplug the power cord before performing any maintenance.

To remove Dust Cup, press release button on top of the pod. Tilt dust cup away from wand, then lift to remove.To empty debris into trash, press lower release button and bottom of dust cup will drop open.To remove collected debris from Lint Screen, press top release button and lift handle to access screen.To reinstall, place bottom of dust cup into pod and then tilt until it clicks into place.

CLEANING FILTERS 

Regularly rinse and replace the filters to maintain your vacuum’s suction power.To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN HEPA FILTER EVERY YEARWith the dust cup removed, press button on Filter Door. Pull forward and slide out to remove, then take out HEPA Filter.To reinstall, insert HEPA filter into unit and replace filter door.

MAINTENANCE

NOZZLE MAINTENANCE

SELF-CLEANING BRUSHROLLIf any hair is wrapped around the brushroll, continue vacuuming, using Carpet/Low Pile mode on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup.If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.If some fibers remain wrapped around the brushroll after continued use, clear them from the brushroll.

CLEANING THE SOFT ROLLER 

Slide the Soft Roller access button forward to release the Soft Roller.

Hand wash the Soft Roller as needed. Use only water, and allow it to air-dry completely for at least 24 hours. Reinsert the Soft Roller in the front of the nozzle until it clicks into place.

CHECKING FOR BLOCKAGES

Detach hose from vacuum pod, and check hose and opening on back of pod for blockages.

Detach wand from floor nozzle and handle, and check both ends for blockages.

Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages.

Detach handle from wand and hose from the vacuum pod, and check openings for blockages.

To access the nozzle hose, open the locks on the bottom of the nozzle. With a coin, turn the locks counterclockwise, then lift the cover and clear any blockages.

AVAILABLE ACCESSORIES TROUBLESHOOTING

A Crevice ToolThis slender tool offers extended reach to access corners, baseboards, tight spaces, and ceilings.

B Upholstery ToolPicks up hair, dust, and large debris from mattresses, couches, curtains, lampshades, and other delicate upholstered fabrics.

C Pet Multi-ToolA single convertible tool for cleaning toughpet messes two ways: use the stiff bristlebrush to clean stuck-on debris, or take offthe bristles to reveal an upholstery toolperfect for removing stubborn pet hair andlarge piles of debris.

D Duster Crevice ToolTwo cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces.

E Pet Power BrushThe turbine brush loosens and removes pet hair and debris from carpets, and powerfully deep-cleans dander out of upholstery and other surfaces.

F Under-Appliance WandClean under and behind hard-to-move appliances and furniture with this adjustable 36” tool. Flip the extension piece over to clean the underside of appliances.

G Anti-Allergen Dust BrushThis brush features nylon fiber bristles specifically designed for removing fine dust and allergen particles from the most delicate surfaces.

H Self-Cleaning Pet Power BrushTackles pet hair and ground-in dirt from above-floor areas like carpeted stairs and upholstery, while actively removing hair wrap as it cleans.

I Home & Car Detail KitDeep-clean your car like a professional detailer, or clean hard-to-reach areas in your home. Micro-sized tools let you clean around delicate objects and access the tightest spaces like car vents and computer keyboards.

J Accessory BagThis convenient accessory storage bag measures 32 cm x 70 cm and fits the UnderAppliance Wand. Smaller size available at sharkaccessories.com.

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction.

  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. See Checking for Blockages section for more information.
  • If any hair, string, or carpet fibers are wrapped around the brushroll, extend cleaning time to allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped around brushroll after continued use, carefully remove them. See Cleaning the Brushroll section for more information.

Vacuum lifts area rugs.

  • Make sure Surface Selector switch is set to Thick Carpet & Area Rug Cleaning.
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

Brushrolls do not spin.

  • If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.Remove pod and wand from floor nozzle and clear any blockages. Reconnect nozzle, plug invacuum, and turn on power.
  • With the power on, recline the handle, which will automatically turn on the brushrolls.

Vacuum turns off on its own or indicator light flashes red.If your vacuum overheats, the thermostat will automatically turn off the motor. Perform thefollowing steps to restart:

  1. Turn vacuum off and unplug it.
  2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning the Filters section for more information.
  3. Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
  4. Allow unit to cool for a minimum of 60 minutes.
  5. Plug in vacuum and turn it on.

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.SharkNinja warrants that the unit shall be free from defects in material and workmanship for a periodof five (5) years from the date of purchase when it is used under normal household conditions andmaintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get serviceIf your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer

ServiceSpecialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claimYou must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law appliesThis warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,so the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com

Scan QR code using mobile device

RECORD THIS INFORMATIONModel Number: _______________________Serial Number: _______________________Date of Purchase: (Keep receipt) _______________________Store of Purchase: _______________________

TECHNICAL SPECIFICATIONSVoltage: 120V~, 60HzWatts: 1400WAmps: 11.8A

Benefits of registering your product and creating an account:

  • Get easier, faster product support and access to warranty information
  • Access troubleshooting and product care instructions
  • Be among the first to know about exclusive product promotions

TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.

References

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