Shark Navigator Lift-Away with Self-Cleaning Brushroll Pet Upright Vacuum CU500 User Manual

Table of Contents

IMPORTANT SAFETY INSTRUCTIONSFOR HOUSEHOLD USE ONLY • PLEASE READ CAREFULLY BEFORE USEIf the plug does not fit fully into the outlet, reverse the plug. If it still does not fit,contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNINGTo reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGSWhen using an electrical appliance, basic precautions should always befollowed, including the following:

Your vacuum cleaner may consist ofa motorized nozzle, wand, hose, and/or vacuum pod. This device containselectrical connections, electricalwiring, and moving parts thatpotentially present risk to the user.
Use only identical replacement parts.
Carefully observe and follow theinstructions provided below to avoidimproper use of the appliance. DONOT use the vacuum for any purposeother than those described in thismanual.
Before use, carefully inspect all partsfor any damage. DO NOT use if anyparts are damaged.
The use of an extension cord is NOTrecommended.
This vacuum cleaner contains noserviceable parts.USE WARNINGS
This appliance can be used bypersons with reduced physical,sensory or mental capabilities orlack of experience and knowledgeif they have been given supervisionor instruction concerning use ofthe appliance in a safe way andunderstand the hazards involved.Cleaning and user maintenance shallnot be made by children.
Keep the appliance and its cord outof reach of children. DO NOT allowthe appliance to be used by children.DO NOT allow to be used as a toy.Close supervision is necessary whenused near children.
Always turn off the vacuum cleanerbefore connecting or disconnectingany motorized nozzles or otheraccessories.
DO NOT handle plug or vacuumcleaner with wet hands.
DO NOT use without filters in place.
Only use Shark® branded filters andaccessories. Failure to do so will alsovoid the warranty.
DO NOT damage the power cord:a) DO NOT pull or carry vacuumcleaner by the cord or use the cordas a handle.b) DO NOT unplug by pulling on cord.Grasp the plug, not the cord.c) DO NOT run the vacuum cleanerover the power cord, close a dooron the cord, pull the cord aroundsharp corners, or leave the cordnear heated surfaces.
DO NOT put any objects into nozzleor accessory openings. DO NOT usewith any opening blocked; keep freeof dust, lint, hair, and anything thatmay reduce airflow.
DO NOT use if nozzle or accessoryairflow is restricted. If the air paths orthe motorized floor nozzle becomeblocked, turn the vacuum cleaneroff and unplug from electrical outlet.Remove all obstructions before youplug in and turn on the unit again.
Keep nozzle and all vacuumopenings away from hair, face,fingers, uncovered feet, or loose clothing.
17. DO NOT use if vacuum cleaner is notworking as it should, or has beendropped, damaged, left outdoors, ordropped into water.
Use extra care when cleaningon stairs.
DO NOT leave the vacuum cleanerunattended while plugged in.
When powered on, keep thevacuum cleaner moving over thecarpet surface at all times to avoiddamaging the carpet fibers.
DO NOT place vacuum cleaner onunstable surfaces such as chairsor tables.
Your Shark® vacuum may not bedesigned to stand up on its own.When taking a break from cleaning,you may need to lean it againstfurniture or a wall, or lay it flat onthe floor. Using the vacuum for anapplication where the unit lacksstability may result in personal injury.
DO NOT use to pick up:a) Liquidsb) Large objectsc) Hard or sharp objects(glass, nails, screws, or coins)d) Large quantities of dust (drywalldust, fireplace ash, or embers).DO NOT use as an attachment topower tools for dust collection.e) Smoking or burning objects (hotcoals, cigarette butts, or matches)f) Flammable or combustiblematerials (lighter fluid, gasoline,or kerosene)g) Toxic materials (chlorine bleach,ammonia, or drain cleaner)
24. DO NOT use in the following areas:a) Poorly lit areasb) Wet or damp surfacesc) Outdoor areasd) Spaces that are enclosed and maycontain explosive or toxic fumesor vapors (lighter fluid, gasoline,kerosene, paint, paint thinners,mothproofing substances, orflammable dust)
Turn off all controls before pluggingin or unplugging the vacuum.
Unplug from electrical outletwhen not in use and before anymaintenance or cleaning.
Hand wash with water only. Washingwith cleaning chemicals coulddamage the unit.
During cleaning or routinemaintenance, DO NOT cut anythingother than hair, fibers, or stringwrapped around the brushroll.
Allow all filters to air-dry completelybefore replacing in the vacuum toprevent liquid from being drawn intoelectric parts.
Make sure the dust cup and allfilters are in place after routinemaintenance.
If provided, secure the power cordaround the two cord hooks duringstorage.

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

SAVE THESE INSTRUCTIONS

ASSEMBLY

Place Pod onto Floor Nozzle Post.
Insert Wand into pod.
Attach the Lower Accessory Holder to the pod.
Insert Handle into wand.
Connect Hose to back of pod.
Store Accessories on the Lower Accessory Holder.For proper operation, ensure all parts are firmly clicked into place

WHOLE-HOME CLEANING

SETTINGS

Select surface setting:O OffI Hard FloorFor bare floors and area rugsII CarpetFor high pile carpets

The Suction Control Slider located on thehandle allows you to adjust the suctiondepending on the floor type.MIN: to reduce suction and increasemaneuverability on carpets.MAX: to increase suction on bare floors.

NOTE: The brushroll spins in both modes.

BRUSHROLL INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?Solid Green: The brushroll is spinning and working as intended.Solid Red: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.

Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting. See Troubleshooting section for more information.

NOTE: For deep carpet cleaning per ASTM F608 (embedded dirt in carpets), set to MAX suction and use setting II, Carpet

CLEANING MODES

To engage Brushroll, step on floor nozzle and tilt handle back firmly. Press the Power/Surface switch to the appropriate floor setting.

Press the Handle Release button and pull upon the handle to detach it from the wand.

Press the Wand Release button and pull upon the wand to detach it from the pod.

In Lift-Away mode, you can clean with the handle and wand or just the handle.

Press the Lift-Away button to detach the pod from the floornozzle.

With pod removed, press the Wand Release button to detachthe wand from the pod.

Press the Handle Release button and pull up on the handle todetach it from the wand

NOTE: All accessories are compatible with both the wand and the handle.

EMPTYING THE DUST CUP

IMPORTANT: Unplug the power cord before performing any maintenance. Emptythe dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup reaches the MAX fill line.

To remove Dust Cup, slide up tabs on both sides of dust cup handle. Tilt dust cup forward, then lift to remove.

Press lower release button to open bottom ofdust cup.

To remove collected debris from Lint Screen, press top release button and lift handle to open. Gently brush debris off the screen

To reinstall, place bottom of dust cup intopod and then tilt until it clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS

Regularly rinse and replace the filters to maintain your vacuum’s suction power.To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERSEVERY 3 MONTHSRemove Dust Cup, then lift out Filters.

RINSE HEPA FILTEREVERY YEARRemove dust cup, tilt Filter Door and firmlypull it off. Press tab at top of HEPA Filter andpull out filter. To reinstall, insert HEPA filterinto unit and replace the filter door.

REPLACING FILTERS

Follow the previous instructions for removing filters. The Pre-Motor Filter should be replaced every 2.5 years. The HEPA Filter should be replaced every 3 years.

NOTE: To order replacement parts and filters, visit sharkaccessories.com.

MAINTENANCE

Self-Cleaning Brushroll

The self-cleaning brushroll actively removes hair wrap as you vacuum. If any hair is wrapped around the brushroll, continue vacuuming. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup. If some hair wrap remains after continued use, remove the cover from the bottom of the nozzle and carefully clean off the brushroll

CLEANING THE BRUSHROLL

Using a coin, turn locks counterclockwise, then open the cover to access Brushroll.NOTE: Cover hinges open but is not completely removable.

DEBRIS WRAPPED AROUND BRUSHROLL DEBRIS BEHIND BRUSHROLL

Clean off any debris on the bristles

If you vacuum up a hard or sharp object, or notice a noise change while vacuuming, remove any blockages or objects caught behind the brushroll.Clear away any dust, dirt, or blockages in Debris Intake.To close the cover, push down until it clicks into place, then close the locks with a coin.

CHECKING FOR BLOCKAGES

Detach wand from floor nozzle and handle, andcheck both ends for blockages.

Detach floor nozzle from wand and vacuum pod,tilt nozzle neck back, and check opening forblockages

Detach handle from wand and hose from thevacuum pod, and check openings for blockages

Detach dust cup from vacuum pod. Empty dustcup, remove debris from lint screen, and check forblockages.

AVAILABLE ACCESSORIES

A Crevice ToolClean in corners and other tight spaces orreach baseboards and ceilings with this slimcrevice tool.

B Pet Multi-ToolA single convertible tool for cleaning tough petmesses two ways: use the stiff bristle brush toclean stuck-on debris, or take off the bristles toreveal an upholstery tool perfect for removingstubborn pet hair and large piles of debris.

C Duster Crevice ToolTwo cleaning tools in one. The crevice toolgives you extended reach to clean in tightspaces, while the soft brush is ideal for dustingdelicate surfaces.

D Wide Upholstery ToolThe wide cleaning path helps remove pet hair,dust, and large debris from mattresses, couches,curtains, lampshades, and other delicateupholstered surfaces.

E Under-Appliance WandClean under and behind hard-to-moveappliances and furniture with this adjustable36” tool. Flip the extension piece over to cleanthe underside of appliances.

F Self-Cleaning Pet Power BrushTackles pet hair and ground-in dirt from abovefloorareas like carpeted stairs and upholstery,while actively removing hair wrap as it cleans.

G Home & Car Detail KitDeep-clean your car like a professional detailer,or clean hard-to-reach areas in your home. Microsizedtools let you clean around delicate objectsand access the tightest spaces like car vents andcomputer keyboards.

H Large Accessory BagThis convenient accessory storage bag measures32 cm x 70 cm and fits the Under-Appliance Wand.Smaller size available at sharkaccessories.com.

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the topinside flap of the box. To order additional accessories, visit sharkaccessories.com.

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction.

Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying thefilters before reinstalling.
Dust cup may be full; empty dust cup.
Clear any blockages in the hose, hose connections, nozzle, wand, pod, or accessories. SeeChecking for Blockages section for more information.
If any hair is wrapped around the brushroll, continue vacuuming. This will allow the selfcleaningbrushroll to remove the hair wrap and send it to the dust cup. If some fibers remainwrapped around the brushroll after continued use, open the brushroll cover to remove them.

Vacuum lifts area rugs.

Make sure Power/Surface switch is set to Hard Floor (setting I).
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
To minimize suction, set the suction control slider to MIN. See the Suction Control sectionfor more information.Brushroll does not spin.
If the brushroll indicator light turns red, immediately turn off and unplug the vacuum.Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,and turn on power.
With the power on, recline the handle, which will automatically turn on the brushroll.Vacuum turns off on its own or indicator light flashes red.If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these

steps to restart:

Turn vacuum off and unplug it.
Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
Allow unit to cool for a minimum of 60 minutes.
Plug in vacuum and turn it on.

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinjaOperating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the followingconditions and exclusions:

What is covered by this warranty?

The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will berepaired or replaced up to five (5) years from the original purchase date.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following thereceipt date of the replacement unit or the remainder of the existing warranty, whichever is later.SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which requireregular maintenance and/or replacement to ensure the proper functioning of your unit, are not coveredby this warranty. Replacement parts are available for purchase at sharkaccessories.com.
Any unit that has been tampered with or used for commercial purposes.
Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandlingin transit.
Consequential and incidental damages.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages causedin the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when therepair is performed by a repair person not authorized by SharkNinja.
Products purchased, used, or operated outside North America.

How to get serviceIf your appliance fails to operate properly while in use under normal household conditions within the warrantyperiod, visit sharkclean.com/support for product care and maintenance self-help. Our Customer ServiceSpecialists are also available at 1-800-798-7398 to assist with product support and warranty service options,including the possibility of upgrading to our VIP warranty service options for select product categories. Sowe may better assist you, please register your product online at registeryourshark.com and have the producton hand when you call.SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claimYou must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase.We also ask that you register your product online at registeryourshark.com and have the product on handwhen you call, so we may better assist you. A Customer Service Specialist will provide you with return andpacking instruction information.

How state law appliesThis warranty gives you specific legal rights, and you also may have other rights that vary from state tostate. Some states do not permit the exclusion or limitation of incidental or consequential damages, so theabove may not apply to you.

RECORD THIS INFORMATIONModel Number: __________________Serial Number: ___________________Date of Purchase: _________________(Keep receipt)Store of Purchase: ________________

TECHNICAL SPECIFICATIONSVoltage: 120V~ 60HzWatts: 1200W

Benefits of registering your product andcreating an account:

Get easier, faster product support andaccess to warranty information
Access troubleshooting and product careinstructions
Be among the first to know aboutexclusive product promotions

TIP: You can find the model and serialnumbers on the QR code label on thebottom of the back of the vacuum pod.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.This Owner’s Guide is designed to help you get a complete understanding of your new SharkNavigator® Lift-Away® Self-Cleaning Brushroll Pet Upright Vacuum.SharkNinja Operating LLCUS: Needham, MA 02494CAN: Ville St-Laurent, QC H4S 1A71-800-798-7398sharkclean.comIllustrations may differ from actual product. We are constantly striving to improve our products;therefore the specifications contained herein are subject to change without notice.For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

Shark Navigator Lift-Away with Self-Cleaning Brushroll Pet Upright Vacuum CU500 User Manual

ASSEMBLY

WHOLE-HOME CLEANING

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