Shark NV360 Navigator Lift-Away Deluxe Upright Vacuum User Guide

Lift-Away® Upright VacuumNV380 SeriesOWNER’S GUIDE



To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.


GENERAL WARNINGSWhen using an electrical appliance, basic precautions should always be followed, including the following:

  1. Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks. To minimize the risk of power cord damage, do not allow the motorized brush roll to ingest the cord. If this occurs, immediately shut off power to the vacuum and remove the cord.
  2. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
  3. Use only identical replacement parts.
  4. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.
  5. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.
  6. The use of an extension cord is NOT recommended.
  7. This vacuum cleaner contains no serviceable parts.USE WARNINGS
  8. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
  9. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
  10. DO NOT handle plug or vacuum cleaner with wet hands.
  11. DO NOT use without filters in place.
  12. Only use Shark® branded filters and accessories.
  13. DO NOT damage the power cord:a) DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord.c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.SAVE THESE INSTRUCTIONSREAD ALL INSTRUCTIONS BEFORE USE
  14. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
  15. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
  16. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
  17. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
  18. Use extra care when cleaning on stairs.
  19. DO NOT leave the vacuum cleaner unattended while plugged in.
  20. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
  21. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
  22. Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
  23. DO NOT use to pick up:a) Liquidsb) Large objectsc) Hard or sharp objects (glass, nails, screws, or coins)d) Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.e) Smoking or burning objects (hot coals, cigarette butts, or matches)f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
  24. DO NOT use in the following areas:a) Poorly lit areasb) Wet or damp surfacesc) Outdoor areasd) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
  25. Turn off all controls before plugging in or unplugging the vacuum.
  26. Unplug from electrical outlet when not in use and before any maintenance or cleaning.
  27. Hand wash with water only. Washing with cleaning chemicals could damage the unit.
  28. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
  29. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
  30. Make sure the dust cup and all filters are in place after routine maintenance.
  31. If provided, secure the power cord around the two cord hooks during storage.


  1. Place the Vacuum Pod onto the Floor Nozzle Post.
  2. Insert the Wand into the pod.
  3. Attach the Accessory Holder to the wand.
  4. Insert the Handle into the wand.
  5. Connect the Hose to the back of the pod.
  6. Store accessories on the accessory holder posts.For proper operation, ensure all parts are firmly clicked into place.



Select surface setting:O OffI Bare FloorFor bare floors and area rugs.II  Brushroll OnFor high pile carpets.
The Suction Control Slider located on the handle allows you to adjust the suction depending on the floor type.MIN: to reduce suction and increase maneuverability on carpets.MAX: to increase suction on bare floors.

NOTE: The brushroll spins in Brushroll On mode only.

BRUSHROLL INDICATOR LIGHTWHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?Solid Green: The brushroll is spinning and working as intended.Solid Red: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting. See Troubleshooting section for more information.No Light: The brushroll is off.NOTE: For deep carpet cleaning per ASTM F608 (embedded dirt in carpets), set to MAX suction and use setting II, Brushroll On.


To engage Brushroll, step on floor nozzle and tilt handle back firmly. Press the Power/ Surface switch to the appropriate floor setting. Press the Handle Release button and pull up on the handle to detach it from the wand. Press the Wand Release button and pull up on the wand to detach it from the pod.

In Lift-Away mode, you can clean with the handle or with the handle and the wand.

Press the Lift-Away button to detach the pod from the floor nozzle. With pod removed, press the Wand Release button to detach the wand from the pod. Press the Handle Release button and pull up on the handle to detach it from the wand.

NOTE: All accessories are compatible with both the wand and the handle.


IMPORTANT: Unplug the power cord before performing any maintenance. Empty the dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup reaches the MAX fill line.

To remove Dust Cup, lift the latches on both sides, then lift off the dust cup. Hold the dust cup over a trash receptacle and press the door release button. Tap gently to empty. Press the door shut until it clicks into place.
To remove debris from the Lint Screen in the dust cup, press the top release button and lift the andle to open. Gently brush debris off the screen. To reinstall, place the bottom of the dust cup into the pod and then tilt until it fits into place. Reattach side latches.


CLEANING FILTERSRegularly rinse and replace the filters to maintain your vacuum’s suction power.To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERSEVERY 3 MONTHSRemove the dust cup, then lift out the Pre-Motor Filters. RINSE HEPA FILTER EVERY YEARTo access the HEPA Filter, press the button on the bottom of the Filter Door and lift it off. Pull out the HEPA filter. To reinstall, insert the HEPA filter into the pod and replace the filter door.


Follow the previous instructions for removing filters. The Pre-Motor Filter should be replaced every 2.5 years. The HEPA Filter should be replaced every 3 years.

Replacement Pre-Motor Foam & Felt Filter Kit XFF350 Replacement  HEPA Filter XHF350

NOTE: To order replacement parts and filters, visit


When your brushroll needs cleaning or locks onto an object, it will automatically shut down. The indicator light will illuminate red, warning you to turn off the vacuum and clear the blockage immediately. The light will reset once the blockage has been cleared and power has been cycled on or off, or the vacuum has been locked in the upright position.

Detach the motorized floor nozzle from the pod. Inspect the airway and the brushroll. Remove any debris buildup. With scissors, carefully cut away any fibers or hair wrapped around the brushroll. Avoid damaging or cutting the bristles.


To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.

  1. DO NOT pull or carry vacuum cleaner by the cord or use cord as a handle.
  2. DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
  3. DO NOT close the door on the cord.
  4. DO NOT pull the cord around sharp corners.
  5. DO NOT leave the cord near heated surfaces.


Detach wand from floor nozzle and handle, and check both ends for blockages. Detach the hose. Pull the bottom of the hose out of the connector, and release the top of the hose  by squeezing the tabs together. Check the hose and the openings for blockages.
Detach handle from wand and hose from the vacuum pod, and check openings for blockages. Detach dust cup from vacuum pod. Empty dust cup, remove debris from lint screen, and check for blockages in rear inlet.
Detach hose from the vacuum pod, and check openings for blockages. Detach dust cup from the vacuum pod, and check openings for blockages.


A Crevice ToolClean in corners and other tight spaces or reach baseboards and ceilings with this slimcrevice tool.B Upholstery ToolPicks up hair, dust, and large debris from mattresses, couches, curtains, lampshades, and other delicate upholstered fabrics.C Dusting BrushThis brush dusts and cleans delicate surfaces. Great for use on fans, blinds, lampshades, and keyboards.D Anti-AllergenDust Brush This brush features nylon fiber bristles specifically designed for removing fine dust and allergen particles from the most delicate surfaces.E Pet Power BrushThe turbine brush loosens and removes pet hair and debris from carpets, and powerfully deepcleans dander out of upholstery and other surfaces.F Home & Car Detail KitDeep-clean your car like a professional detailer, or clean hard-to-reach areas in your home. Micro-sized tools let you clean around delicate objects and access the tightest spaces like car vents and computer keyboards.G Duster CreviceTool Two cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces.H Under-Appliance WandClean under and behind hard-to-move appliances and furniture with this adjustable 36″ tool. Flip the extension piece over to clean the underside of appliances.I Large AccessoryBag This convenient accessory storage bag measures 32 cm x 70 cm and fits the Under-Appliance Wand. Smaller size available at

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit


Power cord caught in brushroll or floor nozzle.

  • To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.
  • Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

Vacuum is not picking up debris. No suction or light suction.

  • Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling.
  • Dust cup may be full; empty dust cup.
  • Clear any blockages in the hose, hose connections, nozzle, wand, pod, or accessories. See Checking for Blockages section for more information.
  • If any hair is wrapped around the brushroll, continue vacuuming. This will allow the selfcleaning brushroll to remove the hair wrap and send it to the dust cup. If some fibers remain wrapped around the brushroll after continued use, open the brushroll cover to remove them.

Vacuum lifts area rugs.

  • Make sure Power/Surface switch is set to Bare Floor (setting I).
  • Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • To minimize suction, set the suction control slider to MIN. See the Suction Control section for more information.

Brushroll does not spin.

  • If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum. Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
  • With the power on, recline the handle, which will automatically turn on the brushroll.

Vacuum turns off on its own or indicator light flashes red.If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these steps to restart:

  1. Turn vacuum off and unplug it.
  2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
  3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
  4. Allow unit to cool for a minimum of 60 minutes.
  5. Plug in vacuum and turn it on.

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit

For all other issues, please visit our website at


The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

  1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
  2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

  1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at
  2. Any unit that has been tampered with or used for commercial purposes.
  3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
  4. Consequential and incidental damages.
  5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
  6. Products purchased, used, or operated outside North America.

How to get serviceIf your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at and have the product on hand when you call.SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claimYou must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law appliesThis warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASEregisteryourshark.comScan QR code using mobile device

RECORD THIS INFORMATIONModel Number: _______________________Serial Number: ________________________Date of Purchase: ______________________(Keep receipt)Store of Purchase: ______________________


Benefits of registering your product and creating an account:

  • Get easier, faster product support and access to warranty information
  • Access troubleshooting and product care instructions
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TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.This Owner’s Guide is designed to help you get a complete understanding of your new Shark Navigator® Lift-Away® Upright Vacuum.

SharkNinja Operating LLCUS: Needham, MA 02494CAN: Ville St-Laurent, QC H4S

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice. For SharkNinja U.S. Patent information, visit

© 2020 SharkNinja Operating LLC. LIFT-AWAY, POWERED LIFT-AWAY, SHARK, and SHARK NAVIGATOR are registered trademarks of SharkNinja Operating LLC. NAVIGATOR is a trademark of SharkNinja Operating LLC. NV380SeriesIBEMPMv4 PRINTED IN CHINA



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