Rotator® Lift-Away® Upright Vacuum with PowerFinsTM and Self-Cleaning BrushrollZD400 SeriesOWNER’S GUIDE
POWERFINS
IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLYWARNINGTo reduce the risk of fire, electric shock, injury, or property damage, when using an electrical appliance, basic precautions should always be followed, including the following:READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM
- Inspect power cord and plug for any damage before use.DO NOT use a vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks. To minimize the risk of power cord damage, do not allow the motorized brush roll to ingest the cord. If this occurs, immediately shut off the power to the vacuum and remove the cord.
- This appliance has a polarized plug, if the plug does not fit fully into the outlet, reverse the plug (one blade is wider than the other). If it still does not fit, contact a qualified electrician.DO NOT force into an outlet or try to modify to fit.
- Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/ or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present a risk to the user.
- Use only identical replacement parts.
- Carefully observe and follow the instructions provided below to avoid improper use of the appliance.DO NOT use the vacuum for any purpose other than those described in this manual.
- Before use, carefully inspect all parts for any damage.DO NOT use if any parts are damaged.
- The use of an extension cord is NOT recommended.
- This vacuum cleaner contains no serviceable parts.
- This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children.DO NOT allow the appliance to be used by children.DO NOT allow it to be used as a toy. Close supervision is necessary when used near children.
- Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.
- DO NOT handle plug or vacuum cleaner with wet hands.
- DO NOT use without filters in place.
- Only use Shark® branded filters and accessories.
- DO NOT damage the power cord:a) DO NOT pull or carry a vacuum cleaner by the cord or use the cord as a handle.b) DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.c) DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
- DO NOT put any objects into nozzle or accessory openings.DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
- DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.
- Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
- DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
- Use extra care when cleaning on stairs.
- DO NOT leave the vacuum cleaner unattended while plugged in.
- When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
- DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables.
- Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.
- DO NOT use to pick up:a) Liquidsb) Large objectsc) Hard or sharp objects (glass, nails, screws, or coins)d) Large quantities of dust (drywall dust, fireplace ash, or embers).DO NOT use as an attachment to power tools for dust collection.e) Smoking or burning objects (hot coals, cigarette butts, or matches)f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)
- DO NOT use in the following areas:a) Poorly lit areasb) Wet or damp surfacesc) Outdoor areasd) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
- Turn off all controls before plugging in or unplugging the vacuum.
- Unplug from the electrical outlet when not in use and before any maintenance or cleaning.
- Hand washes with water only. Washing with cleaning chemicals could damage the unit.
- During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.
- Allow all filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts.
- Make sure the dust cup and all filters are in place after routine maintenance.
- If provided, secure the power cord around the two cord hooks during storage.
SAVE THESE INSTRUCTIONS
ASSEMBLY
- Insert Double Accessory Holder into the side of Pod above the Lift-Away Button.
- Place pod onto Floor Nozzle Post.
- Insert Wand into the pod.
- Insert Handle into the wand.
- Attach Hose Clip to wand.
- Connect Hose to back of the pod.
IMPORTANT: For proper operation, ensure all parts are firmly clicked into place.
WHOLE-HOME CLEANING
SETTINGS
Select surface setting:O OffI Hard FloorFor bare floors and small area rugs.II CarpetFor carpets.NOTE: Brushroll spins in all modes.
Suction Control offers variable suction based on your needs. Slide to MIN to reduce suction and increase maneuverability on carpets.Slide to MAX to increase suction on bare floors.BRUSHROLL INDICATOR LIGHT
WHAT DOES THE BRUSH ROLL INDICATOR LIGHT MEAN?Solid Green: The brush roll is spinning and working as it should.Solid Red: There is a jam in the brush roll area. Turn your vacuum off, unplug from the wall and remove any blockages in the nozzle.Flashing Red: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting.See the Troubleshooting section for more information.NOTE: For deep carpet cleaning per ASTM F608 (embedded dirt in carpets), use Carpet setting and set suction control to MAX.CLEANING MODES
To engage brushroll, turn the power on, then step on the floor nozzle and tilt the handle back. |
Press the Lift-Away button to detach the pod from the floor nozzle. |
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Press the Handle Release button on the back of the wand to detach the handle from the wand. |
With the pod removed, press the Wand Release button to detach the wand from the pod. |
NOTE: All accessories are compatible with both the wand and the handle.
EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before performing any maintenance. Empty the dust cup each time you vacuum and periodically during cleaning when debris in the dust cup reaches the MAX fill line.
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To remove Dust Cup, lift tabs on both sides of the dust cup handle. Tilt the dust cup, then lift to remove.To empty debris into trash, press lower release button, and the bottom of dust cup will drop open. |
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To remove collected debris from Lint Screen, press top release button and lift the handle to open. Gently brush lint screen to clean. |
To reinstall, place the bottom of the dust cup into the pod and then tilt until it clicks into place. |
CLEANING AND REPLACING THE FILTERS
CLEANING FILTERSRegularly clean and replace the filters to keep your vacuum’s suction power optimal.To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals.Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.IMPORTANT: DO NOT use soap when cleaning the filters.
CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHSRemove Dust Cup, then lift out Filters.
CLEAN HEPA FILTER EVERY YEARPress the button at bottom of the Filter Door. Tilt the filter door and lift it out. Remove HEPA Filter.To reinstall, insert the HEPA filter into the unit and replace the filter door.REPLACING FILTERSFollow instructions for removing filters. The Pre-Motor Filter should be replaced every 2.5 years. The HEPA Filter should be replaced every 3 years.
MAINTENANCE
NOZZLE MAINTENANCESELF-CLEANING BRUSHROLLIf any hair is wrapped around the brushroll, continue vacuuming, using setting II, Carpet mode, on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll. If some fibers remain wrapped around the brushroll after continued use, clear them from the brushroll.
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To clear debris and blockages from the nozzle hose, open the locks on the bottomof the nozzle. With a coin, turn the locks counterclockwise to open, then lift the cover.CHECKING FOR BLOCKAGES
To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.If this occurs, immediately shut off the power to the vacuum and remove the cord from the brushroll or nozzle.
- DO NOT pull or carry a vacuum cleaner by the cord or use the cord as a handle.
- DO NOT unplug by pulling on the cord.Grasp the plug, not the cord.
- DO NOT close the door on the cord.
- DO NOT pull the cord around 0sharp corners.
- DO NOT leave the cord near heated surfaces.
CHECKING FOR BLOCKAGES
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Check the opening at the top of the nozzle for any blockages.AVAILABLE ACCESSORIES
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ACrevice ToolClean in corners and other tight spaces or reach baseboards and ceilings with this slim crevice tool.B Upholstery ToolPicks up pet hair, dust, and large debris from mattresses, couches, curtains, and other delicate upholstered fabrics.CPet Power BrushThe turbine brush loosens and removes pet hair and debris from carpets, and powerfully deep-cleans dander out of upholstery and other surfaces.DDusting BrushThis brush dusts and cleans delicate surfaces. Great for use on fans, blinds, lampshades, and keyboards.EUnder-Appliance WandClean under and behind hard-to-move appliances and furniture with this adjustable 36″ tool. Flip the extension piece over to clean the underside of the appliances.FHome & Car Detail KitDeep-clean your cars like a professional detailer, or clean hard-to-reach areas in your home. Micro-sized tools let you clean around delicate objects and access the tightest spaces like car vents and computer keyboards. Zipper pouch and instruction sheet included.GPet Crevice ToolThis versatile, slender tool removes pet hair from hard-to-reach spaces like corners, ceilings, and between couch cushions.HSelf-Cleaning Pet Power BrushTackles pet hair and ground-in dirt from above-floor areas like carpeted stairs and upholstery, while actively removing hair wrap as it cleans.IAccessory BagThis convenient accessory storage bag measures 32 cm x 70 cm and fits the Under-Appliance Wand. The smaller size is available at sharkaccessories.com.NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.
TROUBLESHOOTING
Power cord caught in brushroll or floor nozzle. · To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
- To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.If this occurs, immediately shut off the power to the vacuum and remove the cord from the brushroll or nozzle.
- Inspect power cord and plug for any damage before use. DO NOT use a vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
The vacuum is not picking up debris. No suction or light suction.
- Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
- Dust cup may be full; empty dust cup.
- Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. See the Checking for Blockages section for more information.
- If any hair, string, or carpet fibers are wrapped around the brushroll, continue cleaning to allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped around brushroll after continued use, open the brushroll cover on the bottom of the floor nozzle and carefully remove them. See the Cleaning the Brushroll section for more information.
Vacuum lifts area rugs.
- Make sure the Power/Surface switch is set to Hard Floor (setting I).
- Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
- To minimize suction, slide Suction Control to MIN.
Brushroll does not spin.
- If the Brushroll Indicator Light turns red, immediately turn off and unplug the vacuum.Remove the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug-in vacuum, and turn on the power.
- With the power on, recline the handle, which will automatically turn on the brushroll. Ensure that the Power/Surface switch is set to Carpet (position II) for brushroll to spin.
The vacuum turns off on its own or the indicator light flashes red.If your vacuum overheats, the thermostat will automatically turn off the motor.Follow these steps to restart:
- Turn the vacuum off and unplug it.
- Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters).
- Check for blockages in hose, accessories, and inlet openings.
- Allow the unit to cool for a minimum of 60 minutes.
- Plugin vacuum and turn it on with the Power/Surface switch.
For all other issues, please visit our website at sharkclean.com/support.
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:What Is Covered by this warranty?
- The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase
- In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is SharkNinja reserves the right to replace the unit with one of equal or greater value.
What Is not covered by this warranty?
- Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
- Any unit that has been tampered with or used for commercial purposes.
- Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by repair persons not authorized by These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
- Products purchased, used, or operated outside North America.
How to girt serviceIf your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.How to initiate a warranty claimYou must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.How state law appliesThis warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.REGISTER YOUR PURCHASEregisteryourshark.comScan QR code using a mobile device
RECORD THIS INFORMATIONModel Number:Serial Number:Date of Purchase (Keep receipt):Store of Purchase:
TECHNICAL SPECIFICATIONSVoltage: 120 V~, 60 HzWatts: 960W
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TIP: You can find the model and serial numbers on the QR code label which is located on the bottom of the back of the vacuum pod.PLEASE READ CAREFULLY AND KEEP IT FOR FUTURE REFERENCE.This Owner’s Guide is designed to help you get a complete understanding of your new Shark® Rotator® Lift-Away® ADV Upright Vacuum.SharkNinja Operating LLCUS: Needham, MA 02494CAN: Ville St-Laurent, QC H4S 1A71-800-798-7398sharkclean.comIllustrations may differ from the actual products.We are constantly striving to improve our products;therefore the specifications contained herein are subject to change without notice.This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.© 2021 SharkNinja Operating LLC. DUOCLEAN, LIFT-AWAY, ROTATOR, and SHARK have registered trademarks of SharkNinja Operating LLC. POWER FANS is a trademark of SharkNinja Operating LLC.PRINTED IN CHINA
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References
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