SKY DEVICES Elite H5 Smartphone User Manual

SKY DEVICES Elite H5 Smartphone User Manual

General Information


Please read this pamphlet carefully in order to make your phone in perfect condition.Our company may change this mobile phone without prior written notice and reserves the final right to interpret the performance of this mobile phone.Due to different software and network operators, display on your phone may be different, refer to your phone for details.

Safety warning and Attentions

Safety warning

  • ROAD SAFETY COMES FIRSTDo not use a hand-held phone while driving. Use hands-free fittings when calls are unavoidable while driving. In some countries, dialing or receiving calls while driving is illegal!
  • SWITCH OFF IN AIRCRAFTWireless devices can cause interference in aircraft. Using a mobile phone in flight is illegal and risky.Please make sure that your mobile phone is powered off in flight.
  • SWITCH OFF BEFORE ENTERING RISKY AREASStrictly observe the relevant laws, codes, and regulations on the use of mobile phones in risky areas. Turn off your mobile phone before entering a place susceptible to explosion, such as an oil station, oil tank, chemical plant or a place where a blasting process is under way.
  • OBSERVE ALL SPECIAL REGULATIONSFollow any special regulations in force in any area such as hospitals and always switch off your phone whenever it is forbidden to use it or, when it may cause interference or danger. Properly use your mobile phone near medical apparatuses, such as pacemakers, hearing aids and some other electronic medical devices, as it may cause interference to such apparatuses.
  • INTERFERENCEThe conversation quality of any mobile phone may be affected by radio interference. An antenna is built inside the mobile phone and located below the microphone. Do not touch the antenna area during a conversation, lest that the conversation quality deteriorates.
  • QUALIFIED SERVICEOnly qualified personnel may install or repair phone equipment. Installing or repairing the mobile phone on your own may bring great danger and violates the warranty rules.
  • ACCESSORIES AND BATTERIESUse only approved accessories and batteries.
  •  USE SENSIBLYUse only in a normal and proper manner.
  • EMERGENCY CALLSEnsure the phone is switched on and in service, enter the emergency number, e.g. 112, then press the Dial key. Give your location and state your situation briefly. Do not end the call until told to do so.

Note: Just like all other mobile phones, this mobile phone does not necessarily support all the features described in this manual due to network or radio transmission problems. Some networks even do not support the emergency call service. Therefore, do not rely solely on the mobile phone for critical communications such as first aid. Please consult the local network operator.


This mobile phone is well designed with fine art. Please exercise special care when using it. The following suggestions will help your mobile phone survive the warranty period and extend its service life:

  • Keep the mobile phone and all its fittings beyond children’s
  • Keep the mobile phone Keep away from rain, moisture, liquid or other substances that may corrode electronic circuits.
  • Do not use or store the mobile phone in dusty places; lest that active parts of the mobile phone be
  • Do not store the mobile phone in a high-temperature place. High temperature will shorten the life of electronic circuits and damage the battery and some plastic
  • Do not store the mobile phone in a chilly Otherwise, moistures will be formed inside the mobile phone to damage electronic circuits when the mobile phone is moved to a constant temperature place.
  • Do not throw, knock or shock the mobile phone, as that will destroy the internal circuits and high-precision components of the mobile phone.

Your phone

Phone overview

Functions of Keys

The mobile phone provides the following keys:

  • Power keyPower key situates at the right side of the phone. While using the phone, you can press this key to lock screen; if you press and hold this key, a phone-options dialog would pop out. Here, you can select to power off, reboot, screenshot and emergency.
  • Volume keyVolume key situates at the right side of the phone. You can press it to adjust ringer volume.
Functions of icons
  • Menu iconTouch this icon to access options of a selected function;
  • Home iconTouch it to open home screen. If you’re viewing the left or right extended Home screen, touch it can enter the home screen.
  • Back iconTouch this icon to return to the previous screen;

Getting started

Installing the SIM Card and the Battery

A SIM card carries useful information, including your mobile phone number, PIN (Personal Identification Number), PIN2, PUK (PIN Unlocking Key), PUK2 (PIN2 Unlocking Key), IMSI (International Mobile Subscriber Identity), network information, contacts data, and short messages data.


After powering off your mobile phone, wait for a few seconds before removing or inserting a SIM card.Exercise caution when operating a SIM card, as friction or bending will damage the SIM card.Properly keep the mobile phone and its fittings such as the SIM cards beyond children’s reach.


  • Hold the power key for a while and select power off to power off the mobile
  • Take the back cover
  • Locate the SIM card slot, and then insert the SIM card with its gold contacts facing down and its cut-off corner facing out the card slot. Slide the SIM card completely into the
  • With the metallic contacts of the battery facing the metallic contacts in the battery slot, install the battery.

Note:The SD card is a miniature object. Keep it out of the reach of children for fear that children swallow it!

Charging the Battery
  • Your mobile phone can monitor and display the battery
  • Normally the remaining energy of the battery is indicated by the battery level icon at the upper right corner of the display
  • When the battery energy is insufficient, the mobile phone prompts “Battery low”.
  • Using a travel adapter:
  • Install the battery into the mobile phone before charging the
  • Connect the adapter of the travel charger with the charging slot in the mobile Ensure that the adapter is fully inserted.
  • Insert the plug of the travel charger to an appropriate power
  • As the battery is being charged while the device is on, a charging icon appears in the title bar of the Home screen. After the battery has been fully charged, a full battery icon appears in the title bar of the Home screen.

Note:Ensure that the plug of the charger, the plug of the earphone, and the plug of the USB cable are inserted in the right direction. Inserting them in a wrong direction may cause charging failure or other problems. Before the charging, ensure that the standard voltage and frequency of the local mains supply match the rated voltage and power of the travel charger.

Optimizing battery lifeYou can extend your battery’s life between charges by turning off features that you don’t need. You can also monitor how applications and system resources consume battery power. To guarantee the optimal performance of your battery, please stick to the following rules:

  • Turn off radios, Wi-Fi®, Bluetooth®, or GPRS in any situation, that you aren’t
  • Turn down screen brightness and set a shorter screen
  • If you don’t need them, turn off automatic syncing for Gmail, Calendar, Contacts, and other applications.

On the Home screen, press Menu icon and touch Settings > Battery. The top of the screen displays when the battery should last.

Linking to the Networks and devices

Your phone can connect to a variety of networks and devices, including mobile networks for voice and data transmission, Wi-Fi® data networks, and Bluetooth® wireless connection devices, such as headsets. You can also connect your phone to a computer, to transfer files from your phone’s SD card and share your phone’s mobile data connection via USB.

Connecting to mobile networksWhen you assemble your phone with a SIM card, your phone is configured to use your provider’s mobile networks for voice calls and for transmitting data.

Connecting to Wi-Fi® networksWi-Fi® is a wireless networking technology that can provide Internet access at distances of up to 100 meters, depending on the Wi-Fi® router and your surroundings.Touch Settings>Network > Wi-Fi®. Check Wi-Fi® to turn it on. The phone scans for available Wi-Fi® networks and displays the names of those it finds. Secured networks are indicated with a Lock icon.

Note: If the phone finds a network that you connected to previously, it connects to it.Touch a network to connect to it. If the network is open, you are prompted to confirm that you want to connect to that network by touching Connect. If the network is secured, you’re prompted to enter a password or other credentials. Connecting to Bluetooth® devices.Bluetooth®  is   a   short-range  wireless  communications technology  that devices can use to exchange information over a distance of about 8 meters.The most common Bluetooth® devices are headphones for making calls or listening to music, hands-free kits for cars, and other portable devices, including laptops and cell phones.

Touch Settings>Connected devices. Check Bluetooth® to turn it on. You must pair your phone with a device before you can connect to it. Once you pair your phone with a device, they stay paired unless you unpaired them. Your phone scans for and displays the IDs of all available Bluetooth® devices in range. If the device you want to pair with isn’t in the list, make it discoverable.

Connecting to a computer via USBYou can connect your phone to a computer with a USB cable, to transfer music, pictures, and other files between your phone’s SD card and the computer.

Using the touch screen
  • Touch-screen tips
    • TouchTo act on items on the screen, such as application and settings icons, to type letters and symbols using the onscreen keyboard, or to press onscreen buttons, you simply touch them with your finger.
    • Touch & holdTouch & hold an item on the screen by touching it and not lifting your finger until an action occurs. For example, to open a menu for customizing the Home screen, you touch an empty area on the Home screen until the menu opens.
    • DragTouch & hold an item for a moment and then, without lifting your finger, move your finger on the screen until you reach the target position.
    • Swipe or slideTo swipe or slide, you quickly move your finger across the surface of the screen, without pausing when you first touch it (so you don’t drag an item instead). For example, you slide the screen up or down to scroll a list.
  • Lock ScreenWhen Screen lock in Security setting is enabled, press Power key to lock the handset. This helps to prevent accidental touching of keys and as well as power saving. When Screen timeout in Display setting is enabled, after the handset device has been idle for preset period, the screen will be locked automatically to save power.
  • Unlock screenPress Power key to switch on the handset device. The lock screen appears. Touch and slide Up to unlock screen, and the screen being locked last time will show.
Using the onscreen keypad

You enter text using the onscreen keyboard. Some applications open the keyboard automatically. In others, you touch a text field where you want to enter text to open the keyboard. You can also enter text by speaking instead of by typing.

  • To enter textTouch a text field, and the onscreen keyboard opens. Some applications open the keyboard automatically. In others, you touch a text field where you want to enter text to open the keyboard.
  • Touch the keys on the keyboard to type.The characters you’ve entered appear in the text field, with suggestions for the word you are typing below.
  • Use the Delete icon to erase characters to the left of the cursor.After finishing typing, touch Back icon to close the keyboard.
Dialing Calls
  • Dialing a call to a number in the contactsTouch the Phone icon or the phone application icon on the Home screen, then select the Contacts tab. Swipe or slide upward/downward to pick out the target contact. Then you can touch the dial icon to originate a call.
  •  Dialing a call to a number in call logTouch the Phone icon or the phone application icon on the Home screen, then select the call log tab. Swipe or slide upward/downward to pick out and touch the target contact. Then you can originate a call.
  • Answering incoming callsTouch the Answer icon to answer an incoming call. Touch the End icon to end the current conversation. To reject an incoming call, touch the Decline icon.
  • Managing multiple callsIf you accept a new call when you’re already on a call, you can touch the Answer icon to answer the current calls.
  • Call history
    1. The missed call icon appears in the title bar when you missed a call.
    2. Use ‘Call history’ tab to check who the caller was, or view all your dialed numbers, and received calls. To open ‘Call history’ tab, touch ‘Call history’ button in the phone screen to enter the call history list.
    3. Scroll to select the contact or number you want to dial, touch ‘Call ’
    4. Tap and hold the selected contact you want to call, and then you can make to do the following options of call, send message or add to a contact on the shortcut menu.

Using the Menus

You can use Chrome to view web pages and search for information on the web.When you open Chrome, your home page opens. The web address (URL) of the current page is displayed at the top of the window.


Touch the Camera icon in the main menu interface or on the home screen, you can touch the camera icon to take a photo, touch photo and slide right to switch between photo, video and gif


The contacts on your phone are synced with your account contacts stored on the Web.To view the contacts on your phone, select Contacts. Browse through your contacts by sliding your fingertip up and down on the screen. Another way to find a contact quickly is to use “Search contacts” button, input the first letter of the name you’re looking for and touch search icon, the matching contacts are appeared on the screen. From the Contacts tab, you can:

  1. Go to Contact details: Select the contact’s name to open the Contact details screen, where all screen the information you’ve saved for this contact is displayer
  2. Take action on a contact: On the Contact details screen, you can view call the contact’s number, send a text message, add or remove a star or edit the contact details.
  3. On the Contact details screen, press MENU to open the context menu. From the menu you can select to share, add to on home screen, or delete the contact and so on.

You use the Gmail application to read and send email. There are many email address to chooseTouch email icon to access it. If the Email account has not been set up, you can set up an Email account in a few steps.

  • Account setupEnter an Email address and the account’s password.
  • Compose and sending EmailTo compose and send an Email:
    1. Touch the create icon to compose a new Email.
    2. Enter Email address (es) for intended recipient(s).
    3. Touch Attach file to attach a file.
    4. Touch Add Cc/Bcc to add copy or blind copy this Email to other contacts.
    5. After completing the Email, Touch send icon to send the Email. Touch folder icon to check the account For each Email account there are five default folders, i.e., Inbox, Drafts, Outbox, Send and Trash folders. To view sent Emails, open Sent folder and tap refresh icon.
FM Radio

Please plug in the compatible earphone to the device and then turn on the radio. The earphone cable can be used as FM Antenna. Please adjust appropriate volume when listening to the radio. Continue to use higher volume is harmful for your ear.


Both pictures and videos taken by camera or stored in SD card can be scanned through this function.

Download thousands of apps on Google Play.


Appendix 1: Troubleshooting

If you find exceptions when operating the mobile phone, restore the factory settings and then refer to the following table to solve the problem. If the problem persists, contact the distributor or service provider.

Fault Cause Solution
SIM card error The SIM card is damaged. Contact your network service provider
The SIM card is not in position. Check the SIM card
The metal face of the SIM card is polluted. Clean the SIM card with a clean cloth
Poor received signal quality Signals are obstructed. For instance, radio waves cannot be effectively transmitted nearby a high building or in a basement. Move to a place where signals can be effectively transmitted
Line congestions occur when you use the mobile phone in high-traffic hours Avoid using the mobile phone in high-traffic hours
The mobile phone cannot be powered on The battery energy is exhausted. Charge the battery
Calls cannot be dialed Call barring is activated Cancel call barring
The mobile phone cannot connect the network The SIM card is invalid Contact your network service provider
The mobile phone is not in a service area of the GSM network Move to the network operator’s service area
The signal is weak Move to a place where the signal quality is high
The battery cannot be charged The charging voltage does not match the voltage range indicated on the charger Ensure the charging voltage matches the voltage range indicated on the charger
An improper charger is used Use the charger specially designed for the mobile phone
Poor contact Ensure the charger plug is in good contact with the mobile phone


This device meets international guidelines for exposure to radio waves

This device has been tested and found to comply with the Specific Absorption Rate (SAR) RF exposure requirements set by international agencies.

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