VIVO Pink Electric Commercial Cotton Candy Machine Instruction Manual

Pink Electric Commercial Cotton Candy Machine

Pink Electric Commercial Cotton Candy MachineInstruction Manual

SKU: CANDY-V002Scan the QR code with your mobile device or follow the link for helpful videos and specifications related to this product. https://vivo-us.com/products/candy-v002GET IN TOUCH | Monday-Friday from 7:00am-7:00pm CST

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WARNING: IMPORTANT SAFETY INFORMATIONREAD AND FOLLOW ALL SAFETY REQUIREMENTS KEEP THIS MANUAL IN A SAFE AND DRY PLACE FOR FUTURE REFERENCEIf you do not understand these directions, or if you have any doubts about the safety of the installation, please call a qualified technician. Check carefully to make sure there are no missing or defective parts. Improper installation may cause damage or serious injury. Do not use this product for any purpose that is not explicitly specified in this manual and do not exceed weight capacity. We cannot be liable for damage or injury caused by improper mounting, incorrect assembly or inappropriate use.· ENSURE THAT SERVICING IS DONE BY PROFESSIONAL SERVICE PERSONNEL, IF APPLICABLE, TO MINIMIZE PRODUCT DAMAGE OR SAFETY ISSUES.· ALL MINORS MUST BE SUPERVISED WHILE MACHINE IS IN OPERATION. · THIS APPLIANCE IS NOT INTENDED FOR USE BY PERSONS (INCLUDING CHILDREN) WHOSEPHYSICAL, SENSORY OR MENTAL CAPABILITIES MAY BE DIFFERENT OR REDUCED, OR WHO LACK EXPERIENCE OR KNOWLEDGE, UNLESS SUCH PERSONS RECEIVE SUPERVISION OR TRAINING TO OPERATE THE APPLIANCE BY A PERSON RESPONSIBLE FOR THEIR SAFETY. · PLUG THE MACHINE INTO AN ELECTRICAL OUTLET WITH A GROUND LINE.WARNING: DO NOT USE IF THE CABLE, ELECTRICAL OUTLET OR PLUG IS BROKEN.WARNING: TO AVOID ELECTRIC SHOCK, DO NOT TOUCH THE PLUG OR ELECTRIC CABLE IF THEY ARE WET. KEEP THE CABLE AWAY FROM HEAT. DON’T IMMERSE THE CABLE, ELECTRICAL PLUG OR THE MACHINE INTO WATER OR OTHER LIQUIDS.WARNING: DO NOT USE DETERGENT WHEN CLEANING. ANY REMAINING DETERGENT RESIDUE WILL POLLUTE THE CANDY FLOSS. DO NOT LET MACHINE SOAK IN WATER, AS THIS WILL DAMAGE THE ELECTRICAL COMPONENTS.CAUTION: FOLLOW INSTRUCTIONS TO PREVENT BURNS. · DO NOT TOUCH THE SURFACE OF THE HEATING HEAD WHILE THE MACHINE IS ON. · DO NOT PLACE HAND INTO THE PAN TO REMOVE THE SUGAR WHILE THE MACHINE IS ON. · DO NOT MOVE THE MACHINE WHILE IT IS ON. · ALLOW THE MACHINE TO COOL BEFORE MOVING IT OR REMOVING EXCESS SUGAR.ELECTRICAL DATA2

PRODUCT SPECIFICATIONS

MODEL DIMENSION HEATING POWER MOTOR POWER ELECTRIC VOLTAGE

CANDY-V002 930 x 520 x 860mm1000 W 80 W 110 V

FREQUENCY

60 Hz

YIELD

1 PER 30 SEC

FUSE

15A 250V (F15)

PACKAGE CONTENTS

A1 (x2) Wheel

A2 (x1) Wheel Leg

A3 (x2) Leg

A4 (x3) Beam

A5 (x6) M5x30 Screw

A6 (x2) M12x70 Screw

A7 (x2) Washer

A8 (x1) Socket Wrench

A9 (x2) Wheel Cover

B1 (x2) Handle Block

B2 (x1) Handle Pipe

B3 (x8) M4x12 Screw

B4 (x8) M5x8 Screw

B5 (x1) Cone Shelf

B6 (x1) Shelf

B7 (x1) Candy Machine

B8 (x4) M5 Nuts

B9 (x4) M5x10 Screw

B10 (x1) Pan

PREPARATION· After carefully removing the machine from the packing carton, clean the heating head and thestainless steel pan with warm, soapy water (do NOT use detergent type cleaners). When the head is turned on, it will clear the water from the machine. Make sure to dry the pan completely.· The cotton candy machine should be placed on a dry, flat stable surface. · Make sure all parts are properly installed before plugging in the machine.NOTE: Due to the operation testings of the machine prior to shipping, some sugar residue may be remaining.3

MACHINE STRUCTURE

ASSEMBLY STEPSSTEP 1Remove all x6 M5x30 screws (A5) from the Beams (A4). Assemble one beam to each side of wheel leg (A2) using x2 M5x30 screws (A5). Connect Legs (A3) to assembly using x2 M5x30 screws (A5) through the upper holes. Finish the assembly as shown by mounting remaining beam (A4) to lower holes in legs (A3) using x2 M5x30 screws (A5).

STEP 2Mount both wheels (A1) using the wheel screws (A6) and washers (A7). Tighten using small end of included socket wrench (A8).

STEP 3Press both wheel covers (A9) onto wheels.

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STEP 4Flip finished cart over and place (B7) machine on top with drawer facing to the side. Secure with all (B4) M5x8 cart screws.STEP 5Press both (B1) handle blocks onto (B2) handle pipe. Secure to (B6) shelf using four (B9) M5x10 screws and four (B8) M5 nuts. Handle should be facing up.STEP 6Attach (B5, B6) shelves to machine using all (B3) M4x12 screws. NOTE: Be sure that the shelf with the handle is on the same side as the wheels.STEP 7Latch pan (B10) to the top of the machine. Your cotton candy machine is now ready for use!5

OPERATING INSTRUCTIONSSTEP 1 Turn on the power switch. Let the machine run for 1-2 minutes to allow the motor and drivebelt to warm up for best performance. The machine may vibrate while running; this is normal and will not affect operation.NOTE: Machine has a built in safety switch (located on front left latch) and will not turn on if the bowl is not fully mounted. All four latches should activate the safety switch. Ensure bowl is in place and secure – red light should be illuminating from the switches.STEP 2 Turn on the heating switch and allow the head to warm up for 4-5 minutes.NOTE: To protect candy from debris and prevent the sugar crystals from flying into the air, we suggest purchasing our bubble shield (CANDY-V003) which is sold separately.

STEP 3 OPTION A: CANDY FLOSS SUGARIf using standard candy floss sugar, pour one scoop full of sugar into the center of the heating head.OPTION B: HARD CANDY If using hard candy, turn off machine and place hard candy pieces evenly in the center of the heating head. Break up into smaller pieces to fit if necessary. Turn machine back on.

NOTE: Only use corn syrup based hard candies with a slightly transparent appearance such as Jolly Rancher and Life Savers. Pressed sugar and other hard candies like Smarties may not melt properly, thus clogging the head.

WARNING: KEEP HANDS CLEAR OF MOVING PARTS TO REDUCE RISK OF INJURY

STEP 4

The candy floss will form after roughly 30 seconds. Use a paper cone, candy stick, or other related object to collect the candy floss. Revolve the object in a circular motion following the pan. Turn the object sideways directly over the heating head and continue twisting the object in order to collect the floss into a ball shape.

STEP 5 To continue making candy floss, repeat steps 3 and 4. To prolong the service life of the electricmotor, please allow the motor to rest for 20 minutes after working continuously for an hour.Turn off the power switch when you are finished. Remove the pan and clean it with water.

NOTE: If the heating head does not produce candy floss, turn off the power switch and clean the burnt sugar as described in the Cleaning section.

CARE & MAINTENANCECLEANINGWhen finished making candy floss, keep machine hot and running while cleaning the heating head by slowly pouring a small amount of water into the center.USE WITH CAUTION: Water will immediately become steam.6

Keep water spinning through until color inside is closer to the bare aluminum again. Allow machine to cool, and wipe down head with a damp cloth to clean off excess sugar. Stainless steel pan may be cleaned with warm soapy water.If the inside of the head needs to be cleaned, remove the four screws on top, then remove top plate. If screws are difficult to remove, turn on the machine and heater for 15-20 seconds to free up the screws.Allow machine to heat back up for one minute before making more candy floss. This will help the machine run well and require only minimal cleaning after each use.REMOVING BURNT SUGARDue to the nature of sugar, it is normal for a small amount to burn inside even with periodic cleanings. This will not harm the machine or candy floss produced.Remove burnt sugar by removing top plate from heating head and allowing machine to soak in vinegar and then scrubbing clean. An abrasive cleaning pad (such as a Scotch-Brite pad) may be used for especially hard burns.CHANGING THE BELTThis package includes a spare belt in case the belt currently installed in the machine fails.To access belt: Remove shields from underneath heating head. Each shield is held in place by three screws. Remove the top cover, which is held in place by a screw on each side.

TROUBLESHOOTING

WARRANTYWe offer a ONE YEAR warranty for this product. If you have any problems with the machine, please contact us directly. We have a 30 Day Return Policy.

PROBLEM

POSSIBLE CAUSE & SOLUTION

Heating head spins but does Ensure wires underneath heating head are not cut or frayed. If wires

not heat up.

are not damaged then the temperature sensor may be out.

Machine has no power.

Bowl may not be secured to machine (all four latches should activate the safety switch). If safety switch is pressed and switchesare on, check if red light is illuminating from switches.

Contact us for further assistance if it is still not working.

Electric cord for machine is lost.

Standard cord used for computers, printers, etc. must be rated 20 AMPS. Cotton candy machine is designed to run on US 110V power.

Head/spinner is off balance. Contact us so that we may send you a

Machine constantly vibrates.

part replacement.

Heating head not turning, motor running.

Ensure belt inside machine has not come loose. If belt has come loose, reinstall in machine and adjust the belt tension by loosening the 4 motor screws and repositioning the motor slightly. Replacebelt if broken.

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LAST UPDATED: 02/11/2021 REV1.1

Open Monday – Friday 7:00am – 7:00pm CST, our dedicated support team can offer immediate assistance with rapid response times. If any parts are received damaged or defective, please contact us. We are happy to replace parts to ensure you have a fully functioning product.

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AVG. RESPONSE TIME (within office hrs): 1HR 8M – 23% within < 15m – 38% within < 30m – 61% within < 1hr – 83% within < 2hr – 92% within < 3hrAVG. RESOLUTION TIME (within office hrs): < 15 M

309-278-5303

AVG. RESOLUTION TIME (within office hrs): 5M 4S

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