VTech 7-inch Smart Wi-Fi 1080p Video Monitor [RM7754HD, RM7754-2HD] User Manual

Go to www.vtechphones.com to register your product for enhanced warranty support andlatest VTech product news.

Congratulations

on purchasing your new VTech product. Before using this HD video monitor, please read Important safety instructions.

For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com. In Canada, visit www.vtechcanada.com.

What does HD Video Monitor do?

VTech 7-inch Smart Wi-Fi 1080p Video Monitor allows you to stay close to your baby when youare on the move or away.

This monitor is Wi-Fi enabled, which uses your home wireless network to stream live video andaudio through the HD baby unit and 7-inch color screen parent unit. It allows you to maintain aconstant connection to your baby.

You can also monitor from your smartphone and mobile tablet.VTech 7-inch Smart Wi-Fi 1080p Video Monitor uses MyVTech Baby 1080p app to let youinstantly see and hear what’s happening with your baby from anywhere in the world.The app can be downloaded from the App Store or the Google PlayTM Store, directly from your smartphone or mobile tablet.

What’s in the box

Your HD video monitor package contains the following items. Save your sales receipt andoriginal packaging in the event warranty service is necessary.

Requirements

Overview

Baby unit overview

Parent unit overview

How the system works

Direct modeThe parent unit and the baby unit of your video monitor connect to each others in Direct modeby default, which allows you to stream live video right out of the box. Direct mode connectionlets you stream live video from parent unit only.

TIP

You may experience reduced signal strength if your parent unit and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit closer to the baby unit to improve the signal strength. You can also set up Router mode to connect via your home Wi-Fi network to improve the connection between your parent unit and baby unit.

Router mode

You can continue using your video monitor with Direct mode connection, or you can set up your monitor in Router mode connection.

Router mode uses your home Wi-Fi network to connect your video monitor. It supports streaming live video through parent unit and smartphone app.

We recommend that you set up your monitor in Router mode to enjoy streaming live video via your parent unit with better connection.

If you want to stream live video remotely with your mobile device, download and install theMyVTech Baby 1080p mobile app. With the mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicatingchannel between your baby unit and mobile device, allowing you to monitor and/or controlyour baby unit wherever you are. For detail, see Download app for mobile access section in thisquick start guide.

NOTES

Your parent unit detects the connection signal strength. If you have connected your video monitor with your home Wi-Fi network, your parent unit automatically switches to direct or router mode – the one that has stronger signal strength.
When both parent unit and app are viewing the camera simultaneously, the video quality will be optimized to deliver the best possible viewing result.

TECHNICAL SPECIFICATIONS

DISCLAIMER AND LIMITATION OF LIABILITY

VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. Company: VTech Communications, Inc. Address: 9020 SW Washington Square Road – Ste 555 Tigard, OR 97223, United States Phone: 1(800) 595-9511 in the U.S. or 1 (800) 267-7377 in Canada.

Android TM and Google PlayTM are trademarks of Google Inc. App Store is a trademark of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Protect your privacy and online security

VTech cares about your privacy and peace of mind. That’s why we’ve put together a list ofindustry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips.

Ensure your wireless connection is secure.

Before installing a device, ensure your router’s wireless signal is encrypted by selectingthe “WPA2-PSK with AES” setting in your router’s wireless security menu.

Change default settings.

Change your wireless router’s default wireless network name (SSID) to something unique.
Change default passwords to unique, strong passwords. A strong password:– Is at least 10 characters long.– Is complex.– Does not contain dictionary words or personal information.– Contains a mix of uppercase letters, lowercase letters, special characters and numbers.

Keep your devices up to date.

Download security patches from manufacturers as soon as they become available. Thiswill ensure you always have the latest security updates.
If the feature is available, enable automatic updates for future releases.

Disable Universal Plug and Play (UPnP) on your router.

UPnP enabled on a router can limit the effectiveness of your firewall by allowing othernetwork devices to open inbound ports without any intervention or approval from you.A virus or other malware program could use this function to compromise security for theentire network.

For more information on wireless connections and protecting your data, please review thefollowing resources from industry experts:

Federal Communications Commission: Wireless Connections and Bluetooth Security Tips–www.fcc.gov/consumers/guides/how-protect-yourself-online.
U.S. Department of Homeland Security: Before You Connect a New Computer to theInternet –www.us-cert.gov/ncas/tips/ST15-003.
Federal Trade Commission: Using IP Cameras Safelyhttps://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
Wi-Fi Alliance: Discover Wi-Fi Securityhttp://www.wi-fi.org/discover-wi-fi/security.

Connect, charge and power on the baby monitor

Connect the baby monitor

NOTES

The rechargeable battery in the parent unit is built-in.
Use only the power adapters supplied with this product.
Make sure the parent unit and the baby unit are not connected to the switch controlled electric outlets.
Connect the power adapters in a vertical or floor mount position only. The adapters’ prongs are not designed to hold the weight of the parent unit and the baby unit, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.
Make sure the parent unit, the baby unit and the power adapter cords are out of reach of children.

Charge the parent unit battery before use

The parent unit runs on rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit can cordlessly run for a short time only.

NOTES

Before using the baby monitor for the first time, charge the parent unit battery for 12 hours. When the parent unit battery is fully charged, the battery icon becomes solid .
The standby time varies depending on your actual use.

After the parent unit is fully charged, press POWER until the welcoming screen appears.

The battery icon indicates the battery status (see the following table).

Raise the parent unit antenna for better reception

Parent unit icons

Test the location for the baby unit

If you plan to install your baby unit in a designated location, and use your home Wi-Fi network to connect your video monitor, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. After you have powered on your parent unit, you can use your parent unit’s Wi-Fi signal strength indicator to assist in checking. Once you have identified the suitable location, you can install your baby unit. Adjust the distance between your baby unit and the Wi-Fi router if needed.

TIP

Depending on surroundings and obstructing factors, such as the effect distance and internal walls have on signal strength, you may experience reduced Wi-Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.

Need help?

Driven by system updates, the software, online help topics, and online FAQs will be updated periodically.

For operations and guides to help you using your HD video monitor, and for latest information and supports, go and check the online help topics and online FAQs.

Use your smartphone or mobile device to access our online help.

Go to https://help.vtechphones.com/rm7754hd orhttps://help.vtechphones.com/rm7754-2hd; OR
Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device’s camera up to the QR code and frame it. Tap the notification to trigger the redirection of the online help.– If the QR code is not clearly displayed, adjust your camera’s focus by moving your device closer or further away until it is clear.If you would like to contact us, visit https://help.vtechphones.com/cs.

You can also call our Customer Support at1-844-848-8324 (1-844-84-VTECH) [in US] or1-888-211-2005 [in Canada] for help.

Mount the baby unit (optional)

NOTES

Check for reception strength and camera angle of the baby unit before drilling the holes.
The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your baby units.

Place the wall mount bracket on a wall and then use a pencil to mark two holes in parallel. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).

2. If you drill the holes into a stud, go to step 3.If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall.

5. You can maximize your baby unit’s viewing angles by tilting the wall mount bracket.Hold the baby unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket.Tilt your baby unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.

GENERAL PRODUCT CARE

To keep this product working well and looking good, follow these guidelines:

Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
DO NOT expose it to direct sunlight or moisture.
Avoid dropping the product or treating it roughly.
Clean with a soft cloth.
DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
DO NOT use cleaning spray or liquid cleaners.
Make sure the parent unit and the baby unit are dry before you connect them to the mains again.

STORAGE

When you are not going to use the HD video monitor for some time, store the parent unit, the baby unit and the adapters in a cool and dry place.

FREQUENTLY ASKED QUESTIONS

Below are the questions most frequently asked about the HD video monitor.

LIMITED WARRANTY

What does this limited warranty cover?The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)? During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

How long is the limited warranty period?The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to youor (b) the time remaining on the original one-year warranty; whichever is longer.

What is not covered by this limited warranty?This limited warranty does not cover:

Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
Product to the extent that the problem is caused by use with non-VTech accessories; or
Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or
Product returned without a valid proof of purchase (see item 2 on the following part); or
Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

How do you get warranty service?To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1-844-848-8324 (1-844-84-VTECH). In Canada, go to www.vtechcanada.com or call 1-888-211-2005.NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

What must you return with the Product to get warranty service?

Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.

Other limitationsThis warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to makemodifications to this limited warranty and you should not rely on any such modification. State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTechbe liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

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VTech 7-inch Smart Wi-Fi 1080p Video Monitor [RM7754HD, RM7754-2HD] User Manual – VTech 7-inch Smart Wi-Fi 1080p Video Monitor [RM7754HD, RM7754-2HD] User Manual –

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2023-01-29

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7-inch Smart Wi-Fi 1080p Video Monitor, RM7754-2HD, RM7754HD, vtech