vtech CTM-A2415HC Cordless Accessory Handset and Charging Base User Guide

vtech CTM-A2415HC Cordless Accessory Handset and Charging Base User Guide

Important safety instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

  1. This product should be installed by a qualified technician.
  2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).
  3. Read and understand all instructions.
  4. Follow all warnings and instructions marked on the product.
  5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
  6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
  7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
  8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.
  9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply on the premises, consult your dealer or local power company.
  10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.
  11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
  12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
  13. Do not overload wall outlets and extension cords.
  14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:• When the power supply cord or plug is damaged or frayed.• If liquid has been spilled onto the product.• If the product has been exposed to rain or water.• If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.• If the product has been dropped and the telephone base and/or handset has been damaged.• If the product exhibits a distinct change in performance.
  15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.
  16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
  17.  Only put the handset of your telephone next to your ear when it is in normal talk mode.
  18.  The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
  19.  Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
  20.  In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the user’s manual.

CAUTIONS

  •  Keep small metallic objects such as pins and staples away from the handset receiver.
  • There may be a risk of explosion if a wrong type of handset battery is used (CTM-A2415, CTM-A2415HC). Use only the supplied rechargeable battery (BT164392/BT264392) or replacement battery (BT264392). Dispose of used batteries according to the information in The RBRC® seal in this user guide.

SAVE THESE INSTRUCTIONS

Parts check list

Items contained in the respective cordless telephone package:

Model name Model number Parts included
Telephone base with faceplate and overlay | Charging Base Cordless handset and Handset battery Telephone line cord with Power connector  

Base Stand| Wall Mount Bracket

 Power adapter
Cordless 1-line CTM-A2415

 

  

 

 

 

 

 

 
   
     
 
Cordless 1-line accessory handset & charging base CTM- A2415HC

 

 

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Telephone layoutCordless 1-line CTM-A2415 Base

1 MESSAGE WAITING LED
2 Wall mount clip
3 Faceplate slot with Speed dial keys (Programmable)
SPD5
SPD6
SPD7
SPD8
REPLACE BATTERY LED
4 VOL + | VOL – (VOLUME +/-)
5 SPEAKER
6 CHARGE LED
7 FIND HS (FIND HANDSET)
8 Grooves for Mounting bracket
9 Voicemail voltage detection
10 Battery compartment with cover
11 Grooves for Base stand
12 Telephone jack
13 Base battery ON pinhole

Cordless 1-line CTM-A2415 and CTMA2415HCHandset

1                     TALK | FLASH2                    OFF3                     Numeric dial keys4                     SPEAKER5                    Speed Dial keys (Programmable)SPD1SPD26                   Handset battery ON pinhole7                    Handset earpiece*8                  EMERGENCY (Programmable) MESSAGES (Programmable)9                    MUTE*10                MESSAGES (Programmable) EMERGENCY (Programmable)11                   LOW BATTERY LED12                   Microphone13                   Handset screw cover14                   -/VOLUME/+15                    Speakerphone16                    MESSAGE WAITING LED

*Design is subject to change without prior notice.

Cordless 1-line CTM-A2415HC Charging Stand

1               Charging poles2               CHARGE LED

Installation

Cordless 1-line – CTM-A2415Installation option – install base stand for desktopTo mount the base stand

  1.  Align the grooves with the base stand.
  2.  Slide down to secure the stand.

To unmount the base stand Simply slide up and lift the telephone base from the base stand.

Installation option – converting from desktop to wall mount position To mount the telephone base on the wall

  1. Unmount the base stand. Put the cordless handset aside. On the telephone base, press the wall mount clip upward and rotate a half turn (180°). Slide back the clip.• It locks into place with the protruding edge pointing towards the upper edge of the telephone base. This protruding edge holds the cordless handset when the phone is mounted on the wall.
  2. Turn the telephone base over with the bottom side facing up. Press the tabs of the mounting bracket as the direction indicated into the grooves on the telephone base until they lock securely.
  3. Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the mounting studs. Then slide the telephone base down on both mounting studs until it locks into place.
  4. Replace the handset on the telephone base cradle.

Replace telephone base battery installation

The telephone base battery is pre-installed. To replace the telephone base battery, follow as shown below.

  1. Remove the screw with cross head screwdriver. Gently open the battery compartment cover.
  2. Remove the used battery from the compartment. Plug the new battery connector securely into the socket inside the base battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.
Replace a handset battery installation

The handset battery is pre-installed. To replace the handset battery, follow as shown below.

  1. Use a narrow object to pry open the screw cover and remove the screw with cross head screwdriver. Then, insert a 5 mm standard flat head screwdriver in the provided slot and gently open the handset cover.
  2. Unplug the battery connector from the socket and then remove the battery from the handset battery compartment.
  3. Plug the battery connector securely into the socket inside the handset battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment.
  4. To replace the handset cover, align all the tabs on the handset cover against the corresponding grooves on the handset, then firmly push downward until all the tabs lock in the grooves. Then install the screw.

CAUTIONS

  • There may be a risk of explosion if a wrong type of handset battery is used. Use only the supplied rechargeable battery (BT164392/BT264392) or replacement battery (BT264392). To order a replacement, call 1-888-907-2007.
  •  FCC ID is shown on the back of the cordless handset body after the handset cover is removed.
  •  Dispose of used batteries according to the information in The RBRC® seal.

Connection

Cordless 1-line – CTM-A2415

Telephone base installationThe telephone comes ready for desktop use.

  1. Install the telephone base as shown below.
  2. When the telephone base has been initially installed, make sure the power adapter is securely plugged into an outlet not controlled by a wall switch, and the telephone line cord is plugged firmly into the power adapter and the telephone wall jack.
  3. Bend a small paperclip and gently insert it to the Base battery ON pinhole and Handset battery ON pinhole to turn on the base and the handset.• Without turning on the battery, the base and the handset cannot be charged.• Charge the base to enable battery backup feature.• The battery is fully charged after 12 hours of continuous charging. For best performance, keep the cordless handset in the telephone base when not in use.
  4. Press SPEAKER on the telephone base. Listen for a dial tone, and then press SPEAKER again to hang up.

CAUTIONSUse only the supplied cable and power adapter. The supplied cable is not designed for use in any other IT devices. Misuse it on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007.

Cordless Accessory Handset & Charging stand – CTM-A2415HC

Charger base installation The telephone comes ready for desktop use.

  1. Install the charger base as shown below.• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
  2. Bend a small paperclip and gently insert it to the Handset battery ON pinhole to turn on the handset.• Without turning on the battery, the handset cannot be charged.• The battery is fully charged after 12 hours of continuous charging. For best performance, keep the cordless handset in the charging base when not in use.
  3. Press /SPEAKER on the handset. Listen for a dial tone, and then press /SPEAKER again to hang up.

CAUTIONSUse only the supplied power adapter. The supplied power adapter is not designed for use in any other IT devices. Misuse it on your other IT devices shall be prohibited. To order a replacement, call 1-888-907-2007.

Handset registration

Place the cordless handset on the telephone base cradle. Handset registration happens automatically the first time a cordless handset is placed on the telephone base.When the registration process completes, the MESSAGE WAITING LED flashes once and you hear 3 rising beeps as confirmation.Each telephone base accommodates up to 4 cordless handsets. When you already have 4 registered handsets, you can replace one of them by a new handset if any one of the 4 registered handsets is disconnected from the base. For example, it is out of range, or its battery is removed or depleted. The previous registered handset is then deregistered from the telephone base. Handset deregistration When a registered cordless handset is idle, press *331734#. You hear a confirmation tone when the deregistration process completes.

Register a handset to another telephone base

When a registered cordless handset is idle, place it on another telephone base. This cordless handset automatically registers to the new telephone base.

Handset battery charging

The batteries must be fully charged before using the cordless base and the handset for the first time. The CHARGE LED turns on when the cordless handset is charging on the telephone base or charging base. The battery is fully charged after 12 hours of continuous charging. For best performance, keep the cordless handset in the telephone base or charging base when not in use.

Set up

Cordless 1-line – CTM-A2415

Cordless Accessory Handset & Charging stand – CTM-A2415HCProgram phone settingsIn order to program different telephone settings, you have to enter ADMIN mode during system idle by pressing *7764#MUTE on the handset. You will hear 3 rising beeps as confirmation.

• During ADMIN mode, MUTE key LED on handset, the MESSAGE WAITING LED and SPEAKER LED on the base will blink. To quit ADMIN mode with your settings, press OFF key, and you will hear 2 rising beeps to confirm. To quit ADMIN mode without saving your settings, press OFF key before entering the setting value.Phone settingsDefault settings are indicated by asterisks (*).Some settings have their corresponding Access Keys or Access Codes. After entering the setting value, you will hear a confirmation tone, and the ADMIN mode will quit.

Setting Access code/ key Options Adjustable by
Listening volume- Handset   1, 2, 3, 4*, 5, 6 User and administrator
Speakerphone volume – Handset   1, 2, 3, 4*, 5, 6 User and administrator
Speakerphone volume – telephone base   1, 2, 3, 4*, 5, 6 User and administrator
Ringer volume – telephone base   1, 2*, 3 User and administrator
Ringer tone 00 Tone 1*, Tone 2, Tone 3 Administrator only
Flash FLASH 1 (100ms), 2 (300ms), 3* (600ms) Administrator only
RF transmission power – telephone base 01 1 (low), 2* (middle), 3 (high) Administrator only
Voicemail voltage detection•   Steady high voltage, periodic high voltage pulse and periodic low voltage pulse detection method•   Line reversal method•   FSK detection method•   Panasonic•   Line Pulse •   10•   11 (Line rev.)•   12 (FSK)•   14 (Panasonic)•   15 (Line Pulse) 0 (disable), 1 (enable) Administrator only
Setting Access code/ key Options Adjustable by
Voicemail voltage detection•   Siemens 13 0 (disable), 1 (50Hz), 2(25Hz), 3 (20Hz) Administrator only
Ringer tone

There are 3 ringer tone options that can be assigned to the telephone base.To change the ringer tone1. Press *7764#MUTE on the handset to enter ADMIN mode.2. Press 00. Then press a dialing key 1, 2 or 3 to select the desired ringer tone. You hear 3 rising beeps as confirmation

Flash

There are 3 flash duration options that can be programmed..

To change the flash duration1. Press *7764#MUTE on the handset to enter ADMIN mode.2. Press FLASH. Then, press a dialing key, 1 (100ms), 2 (300ms) or 3 (600ms), to select the desired flash duration. You hear 3 rising beeps as confirmation.

RF transmission power

There are 3 RF transmission power options on the telephone base that can be programmed.

To change the RF transmission power control level1. Press *7764#MUTE on the handset to enter ADMIN mode.2. Press 01. Then, press a dialing key• 1 (low – coverage of 25% of maximum working distance),• 2 (middle – coverage of 50% maximum working distance) or• 3 (high – coverage of 100% of maximum working distance),

to select the desired RF transmission power control level. You hear 3 rising beeps as confirmation. Voicemail voltage detection There are several voicemail voltage detection methods on the telephone base that can be programmed. To change the voicemail voltage detection by the steady high voltage, periodic high voltage pulse and periodic low voltage pulse detection method1. Press *7764#MUTE on the handset to enter ADMIN mode.2. Press 10. Then, press a dialing key, 0 (disable) or 1 (enable), to select the desired setting. You hear 3 rising beeps as confirmation. To change the voicemail voltage detection by the line reversal method1. Press *7764#MUTE on the handset to enter

ADMIN mode.2. Press 11. Then press a dialing key, 0 (disable) or 1 (enable), to select the desired setting. You hear 3 rising beeps as confirmation.

To change the voicemail voltage detection by the FSK detection method1. Press *7764#MUTE on the handset to enterADMIN mode.2. Press 12. Then, press a dialing key, 0 (disable) or 1 (enable), to select the desired setting. You hear 3 rising beeps as confirmation.

To change the voicemail voltage detection by the Panasonic detection method1. Press *7764#MUTE on the handset to enterADMIN mode.2. Press 14. Then, press a dialing key, 0 (disable) or 1 (enable), to select thedesired setting. You hear 3 rising beeps as confirmation.To change the voicemail voltage detection by the Line Pulse detection method1. Press *7764#MUTE on the handset to enterADMIN mode.2. Press 15. Then, press a dialing key, 0 (disable) or 1 (enable), to select the desired setting. You hear 3 rising beeps as confirmation.To change the voicemail voltage detection by the Siemens detection method1. Press *7764#MUTE on the handset to enterADMIN mode.2. Press 13. Then, press a dialing key, 0 (disable), 1 (50Hz), 2 (25Hz), or 3 (20Hz),to select the desired setting. You hear 3 rising beeps as confirmation.

Speed Dial keysThis telephone has up to 8 programmable guest-service (Speed Dial) keys. Program these keys to automatically dial telephone numbers or to activate telephone system features.

Examples for CTM-A2415

Speed dial key Faceplate with Speed dial key Speed dial value (default)
SPD5 FRONT DESK 24106
SPD6 ROOM SERVICE 24107
SPD7 MESSAGE 24111
SPD8 EMERGENCY 24105

Examples for CTM-A2415HC

Speed Dial keys  Sticker for Speed dial key Speed dial value (default)
SPD1 FRONT DESK 24106
SPD2 ROOM SERVICE 24107
  EMERGENCY 24105
  MESSAGES 24111

To program a Speed Dial key

  1. Press *234636#MUTE on the handset to enter SPEED DIAL PROGRAMMING You hear 3 beeps while MUTE key (on handset) and all LEDs (on base) are flashing.
  2. Press the desired Speed Dial key where the telephone number is to be
  3. Enter the telephone number (up to 32 digits). Press the same Speed Dial key to confirm. You hear 3 rising beeps as confirmation.
    • To insert a pause in the stored number, press the SPEAKER key on the
    • The telephone can store maximum 32
  4. To program other Speed Dial keys, repeat steps 2 and 3
  5. Press OFF key to quit SPEED DIAL PROGRAMMING mode.To clear the programmed Speed Dial key1. Press *234636#MUTE on the handset to enter SPEED DIAL PROGRAMMING mode.2. Press the Speed Dial key twice where the telephone number is to be deleted. You hear 3 rising beeps as confirmation.

Operation

Cordless 1-line – CTM-A2415

Cordless Accessory Handset & Charging stand – CTM-A2415HCUsing the coRdless handset and the telephone base The cordless handset and the telephone base cannot be used on the same call. However, calls can be switched between the cordless handset and the telephone base speakerphone. When the cordless handset or the telephone base is in use, the TALK key on the cordless handset or the SPEAKER LED on the telephone base illuminate.

Receive a call

The telephone rings when there is an incoming call. The MESSAGE WAITING LEDs flash. Answer a call using the cordless handset while it is not on the telephone base or charging base On the cordless handset, press TALK or / SPEAKER.

  • The TALK key illuminates when in The / SPEAKER key illuminates when in speakerphone mode. Answer a call using the cordless handset while it is cradled on the telephone base or charging base Lift the cordless handset from the telephone base or charging base.
  • The TALK key illuminates when in The / SPEAKER key illuminates when in speakerphone mode. Answer a call using the telephone base On the telephone base, press / SPEAKER.
  • The / SPEAKER key illuminates when in

Place a call

Place a call using the cordless handset On the cordless handset, press TALK or / SPEAKER. Listen for a dial tone and then dial the desired number, or press a Speed Dial key on the telephone base to dial a programmed number.

  • The TALK key illuminates when in The / SPEAKER key illuminates when in speakerphone mode. Place a call using the telephone base On the telephone base, press / SPEAKER. Listen for a dial tone and then press a Speed Dial key on the telephone base to dial a programmed number.
  • The / SPEAKER key illuminates when in

End a call

End a call when using the cordless handset Press OFF on the cordless handset or place it in the telephone base or charging base. The call ends when all handsets hang up. End a call when using the telephone base Press / SPEAKER.

Switch a call between the coRdless handset and the telephone base speakeRphone

  • To switch a call from the cordless handset to the telephone base speakerphone, press SPEAKER on the telephone
  • To switch a call from the telephone base speakerphone to the cordless handset which is not on the telephone base cradle, press TALK or / SPEAKER on the cordless
  • To switch a call from the telephone base speakerphone to the cordless handset which is cradled on the telephone base, lift the cordless handset from the telephone

Share a call

A maximum of four cordless handsets can be used at the same time on an external call. Join a call During a call, press TALK or / SPEAKER on another cordless handset to join.

Handset speaker phone

During a call, press / SPEAKER on the cordless handset to switch between speakerphone mode and handset earpiece mode.

Volume

Listening volume can be adjusted on the cordless handset and the telephone base. Adjust the listening volume

  • During a call on the handset, press -VOLUME+ on it to adjust the listening volume. The next call returns to the default listening volume.
  • During a call on the telephone base, press VOL+ and VOL- to adjust the listening The next call returns to the default listening volume.

Adjust the ringer volume of the telephone baseRinger volume of the telephone base can be adjusted. When the telephone base is idle, press VOL+ and VOL- to adjust the ringer volume.

Call waiting

  1. When you hear a call waiting tone during a call, press TALK on the cordless handset or the telephone base to put the current call on hold and take the new incoming
  2. Press TALK at any time to switch back and forth between

Mute

Mute the microphone

  1. During a call, press MUTE on the cordless handset or the telephone base.
    • The MUTE key illuminates when the mute function is turned on. You can hear the party on the other end but they cannot hear
  2. Press MUTE again to resume the
    • The light on the MUTE key turns

Find handset

Use this feature to find all registered cordless handsets. Start paging Press FIND HS (FIND HANDSET) on the telephone base when the telephone is not in use. All idle cordless handsets beep for 60 seconds. End paging

  • Press FIND HS (FIND HANDSET) again on the telephone base; or
  • Press any key on the cordless handset to stop the paging

Appendix

CTM-A2415 Base backup battery

It takes up to 12 hours for the battery to be fully charged. When the base experiences a power cut, you can expect the following performance:

Operation Operating time
While in handset use (talking*) Up to 90 minutes
While in speakerphone mode on the telephone base (talking*)  

Up to 30 minutes
While not in use (standby**) Up to 90 minutes
  • Operating times vary depending on your actual use and the age of the

** Base is not charging or in use. The battery needs charging when:

  • A new battery is installed in the The battery needs replacement when:
  • REPLACE BATTERY LED illuminates on the
CTM-A2415HC Handset battery

It takes up to 12 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance:

Operation Operating time
While in handset use (talking*) Up to 7 hours
While in speakerphone mode (talking*)  

Up to 5 hours
While not in use (standby**) Up to 7 days
  • *Operating times vary depending on your actual use and the age of the

** Handset is not charging or in use. The battery needs charging when:

  • A new battery is installed in the
  • LOW BATTERY LED illuminates on the cordless

CAUTIONS

To reduce the risk of fire or injury, read and follow these instructions:

  • Use only the supplied rechargeable battery (BT164392/BT264392) or replacement battery (BT264392). To order a replacement, contact your local
  • Do not dispose of the battery in a fire. Check with local waste management codes for special disposal
  • Do not open or mutilate the battery. Released electrolyte is corrosive and may cause burns or injury to the eyes or The electrolyte may be toxic if swallowed.
  • Exercise care in handling the battery in order not to create a short circuit with conductive
  • Charge the battery provided with or identified for use with this product only in accordance with the instructions and limitations specified in this user guide.
  • Observe proper polarity orientation between the battery and metallic
  • To prevent fire or shock hazard, do not expose this product to water or any type of

Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007.

FoR cordless telephone

Question Suggestions
The telephone does not work at all. •   Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•   Make sure the telephone line cord is plugged firmly into the power adapter and the telephone wall jack.

•   Make sure the battery is installed and charged correctly (page 10-12). For optimum daily performance, return the cordless handset to the telephone base or charging base after use.

•   Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and the telephone base to synchronize.

•   Charge the battery in the cordless handset for up to 12 hours.

•   If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.

•   Remove the battery and then install it again. If that still does not work, it may be necessary to purchase a new battery.

•   Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
Question Suggestions
The battery does not charge in the cordless handset or the battery does not accept charge. •   Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on.•   Remove the battery and then install it again. Charge it for up to 12 hours.•   If the cordless handset is in the telephone base or charging base but the CHARGE LED is not on, refer to The CHARGE LED is off below.•   If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.•   If the above measures do not correct the problem, replace the battery.
The CHARGE LED is off. •   Clean the charging contacts on the cordless handset, telephone base and charging base each month with a pencil eraser or a dry non-abrasive fabric.•   Make sure the power adapter and telephone line cord are plugged in correctly and securely.•   Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and the telephone base to reset.
Question Suggestions
The cordless handset beeps and is not performing normally. •   Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch.

•   Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power (page 14). It may be out of range.

•   Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize.

•   Other electronic products such as HAM radios and other DECT phones can cause interference with the cordless phone. Try installing the phone as far away as possible from these types of electronic devices.
Question Suggestions
 

There is interference during a telephone conversation, or the call fades in and out when I am using the cordless handset.

 •   If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).
 

 

I hear other calls when using the telephone.

 •   Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or

telephone service. Contact your telephone

service provider (charges may apply).
 

 

I hear noise on the cordless handset and the keys do not work.

  

 

•   Make sure the telephone line cord is plugged in securely.
 

 

 

 

 

 

 

Reset instructions for common issues.

 •   If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not fix the problem, try the following (in the order listed):

1.           Disconnect the power to the telephone base.

2.           Disconnect the battery on the cordless handset.

3.           Wait a few minutes before connecting power to the telephone base.

4.           Install the battery again and then place the cordless handset in the telephone base.

5.           Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

Appendix

VTech Hospitality Limited Warranty Program

VTech Communications, Inc., the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product’s operating instructions. The limited warranty extends to the end user of this Product and applies only if such Product is purchased through a United States of America and/or Canadian distributor. The limited warranty period for this Product is determined based on the following:

5 YeaRs – Analog Models

  • All Classic Models – corded and cordless
  • All Contemporary Models – corded and cordless
  • All TrimStyle Models

2 YeaRs – SIP Non-Display Models

  • All Classic Models – corded and cordless
  • All Contemporary Models – corded and cordless
  • All TrimStyle Models

During the limited warranty period, VTech’s authorized service representative will replace, at VTech’s option, without charge, a Product that is not free from defects in materials and workmanship. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Replacement of Product, at VTech’s option, is the exclusive remedy. The limited warranty period for the Product begins on the date that the end user takes possession of the Product. This limited warranty also applies to replacement Products for a period of either:

(a) 90 days from the date the replacement Product is shipped to you; or (b) the time remaining on the original limited warranty as described above; whichever is longer.

This limited warranty does not cover:

  1. Product or parts that have been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
  2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
  3. Product to the extent that the problem experienced is caused by signal conditions, network reliability or cable or antenna systems; or
  4. Product to the extent that the problem is caused by use with non-VTech accessories; or
  5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
  6. Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or
  7. Product returned without valid proof of purchase; or
  8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping the Product, or for installation or set up, adjustment of customer controls, and installation or repair of systems outside the
  9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without VTech will charge the end user at then-current prices for each of the missing items.
  10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of Product(s) to the service location. VTech’s authorized service representative will return replaced product under this limited warranty to you, transportation, delivery and handling charges prepaid. VTech assumes no risk for damage or loss of the Product in transit.

Other limitations

This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. No one is authorized to make modifications to this warranty and you should not rely on any such modification. VTech’s liability to end user hereunder shall not exceed the purchase price of the Product. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the product, or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you also have other rights which vary from state to state or province to province.

Appendix

FCC, ACTA and IC regulations

FCC PaRt 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving
  • Increase the separation between the equipment and
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is
  • Consult the dealer or an experienced radio/ TV technician for

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003.

FCC Part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAKXNANXXXX. This identifier must be provided to your telephone service provider upon request. The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line. See the installation instructions in the user’s manual. The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more.If this equipment is causing harm to the telephone network, your telephone service provider may temporarily discontinue your telephone service. Your telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and your telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. Your telephone service provider is required to notify you if such changes are planned. If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening. When the adjunct is used with a leased system, permission of the owner of the equipment must be obtained for connection of the adjunct because modification of the host system is often required. This product can only be connected to the host equipment and never directly to the network.

Industry Canada

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five.

ISEDC Warning

This device complies with Innovation, Science, and Economic Development Canada licence- exempt RSS standard(s). Operation is subject to the following two conditions:

  1. This device may not cause interference, and
  2. This device must accept any interference, including interference that may cause undesired operation of the

Privacy of communications may not be ensured when using this telephone. The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance.

Appendix

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients

  • Should keep wireless telephones at least six inches from the
  • Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned
  • Should use the wireless telephone at the ear opposite the

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Operating range

The cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, the cordless handset and telephone base can communicate over only a certain distance  which can vary with the locations of the telephone base, cordless handset, the weather, and the layout of the hotel. When the cordless handset is out of range while on a call, the cordless handset rapidly beeps three times.If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect well when you answer the call. Move closer to the telephone base to answer the call.If the handset moves out of range during a telephone conversation, there may be interference. To improve reception, move closer to the telephone base.

About cordless telephones

Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones. Electrical power: The telephone base of the cordless telephone must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the cordless handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR.If interference is experienced, moving the cordless telephone farther away from the TV or VCR often reduces or eliminates the interference. Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with conducting material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger. Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC® seal

The RBRC® seal on the nickel- metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area. VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers participating in the RBRC® program or at authorized VTech product service centers.Please call 1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/ restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

Appendix

Energy-saving charging mode

When this mode is activated, all telephone functions, except handset battery charging, will be disabled.To activate the energy-saving charging Mode in A2415/A2415HC:

  1. Unplug the telephone base backup battery or press switch to shut down the backup Unplug the power adapter from the power outlet. Unplug the telephone line cord from the telephone wall jack.
    • Make sure all handsets are plugged with charged batteries before
  2. While you press and hold /FIND HANDSET, plug the telephone base power back to the power
  3. After about 20 seconds, when the IN USE light starts flashing, release /FIND HANDSET and then press it again within 2 seconds. When the telephone base successfully enters the energy-saving charging mode, all keys on the telephone base should not respond.
  4. Press *331734# and then press MUTE to deregister each handset When the phone successfully enters the energy-saving mode, the IN USE light turns off and you hear 3 rising beeps. When the phone fails to enter this mode, repeat Step 1 through Step 4 above.

 NOTE The telephone base will be powered up as normal if you fail to press /FIND HANDSET within 2 seconds in Step 3.

To deactivate the energy-saving charging Mode:

Unplug the telephone base adapter from the power outlet. Then plug the telephone base power adapter and the telephone line cord back in. Then the telephone base is powered up as normal. Register the handsets back to the telephone base. See page 12 for handset registration instructions.

Maintenance

Taking care of your telephoneYour telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

Avoid waterYour telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical stormsElectrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.

Cleaning your telephoneYour telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind.

Disclaimer and Limitation of Liability

VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction or dead battery. Be sure to make backup copies of important data on other media to protect against data loss.

Company: VTech Communications, Inc.

Address: 9020 SW Washington Square Road., Suite 555, Tigard, OR 97223, United States

Phone: 1 (888) 907-2007

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND/OR TELEPHONE LINE

CORD FROM THE WALL. Then remove the telephone by the unplugged cords.

Technical specifications

 Cordless 1-line – CTM-A2415

Cordless Accessory Handset & Charging Stand – CTM-A2415HC

Frequency control Crystal controlled PLL synthesizer
Transmit frequency Handset: 1921.536-1928.448 MHzTelephone base: 1921.536-1928.448 MHz
Channels 5
Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use.
Power requirement Handset: 2.4V Ni-MH batteryTelephone base backup battery: 2.4V Ni-MH battery Telephone base: 6V DC @400mACharging stand: 6V DC @400mA
Message waiting signal Steady/periodic high voltage pulse, periodic low voltage pulse, reverse polarity, FSK, Siemens and/or Panasonic
Speed Dial memory Telephone base: up to 4 memory locations; up to 32 digitsHandset: up to 4 memory locations; up to 32 digits
Size Telephone base: 2.93 x 5.67 x 5.39 in (74.5 x 144 x 137 mm)Handset: 1.89 x 8.27 x 1.57 in (48 x 210 x 40 mm) Charging stand:2.76 x 3.78 x 4.17 in (70 x 96 x 106 mm)

 

 

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