vtech KidiZoom Studio User Manual

Parent’s Guide

INTRODUCTION

Thank you for purchasing the VTech®KidiZoom®Get creative with all the cool built-in tools! With or without the included green screen, you can create photos or videos and save them to your computer. Use over 20 animated backgrounds and many more special effects on this camera with the included tripod/selfie stick!

INCLUDED IN THIS PACKAGE

Note:The metallic coating on the KidiZoom ®Studio is insulating.

WARNING:All packing materials such as tape, plastic sheets, packaging locks, removable tags, cable ties, and packaging screws are not part of this toy and should be discarded for your child’s safety.

NOTE: Please keep this parent’s guide as it contains important information.The battery in this product must not be disposed of with household waste. This battery is recyclable. Please follow your local recycling regulations. The battery is not replaceable.The toy is only to be connected to Class II equipment bearing the following symbol:

WARNINGAdult operation needed.Removing the packaging screw

With a screwdriver, turn the packaging screw several times anticlockwise to loosen and remove it.
Safely discard the screw and all packaging products.

PRODUCT FEATURE

Master Power SwitchWhen the switch is set to the position, the camera is disconnected from the battery and the battery will not charge. Move the switch to the position to connect the camera to the battery and allow it to be recharged.Note: The Master Power Switch is only for resetting the camera with a system reboot. When the camera is in daily use, you should leave the switch in the position.
Shutter Button Press this button to take a picture in photo modes or to start recording in video modes. When you’re in another mode, pressing this button will take you to the Photo or Video mode.
Star Button Press this button to change the volume. In Photo or Video modes, Press this button to change camera options.
Home/On/Off Button Press to turn the camera On. Press and hold for two seconds to turn it Off. While the camera is On, press this button to go to the Home screen or to go back to the previous menu.
OK Button Press this button to confirm a choice or action, or as a control in certain games.NOTE: The OK button can also be used as the Shutter button in Photo and Video modes.
Directional Buttons Use these buttons to select options or as controls in certain games.
Play Button Press this button to review photos or videos.
Delete Button Press this button to delete a photo or video, or to cancel an operation.
Memory Card Slot Insert a microSD card here to expand the camera’s memory. (MicroSD card not included).
Micro-USB PortConnect to a computer with the included Micro-USB cable to transfer files and to charge the camera.
Flip-Up LensFlip-up the lens to see yourself on-screen as you film and take pictures.

PRODUCT SPECIFICATIONS

Display	2.4″ color LCD
Language	Multilingual (US English, UK English, Deutsch, Español, Français, Nederlands)
Photo Resolution	High-Resolution Mode: 5MP (2560 x 1920) for regular photos2MP (1600 x 1200) for photos with effectsLow-Resolution Mode:0.3MP (640 x 480)Photo Saved From Video:1280 x 720 / 640 x 360
Video Resolution	High-Resolution Mode:360p (640 x 360) for internal memory720p HD (1280 x 720) for memory cardLow-Resolution Mode:180p (320 x 180) for internal memory360p (640 x 360) for memory card
Video Length Limit per File	30 minutes or up to 2 GB file size
Focus Range	1.5 feet – ∞
Internal Memory	256 MB built-in memory (shared with program data; actual memory available for user storage will be less)
Memory Card Format and Capacity	microSD / microSDHC card (not included) with capacity from 1 GB to 32 GB Class 10 or above is recommended
File Format	Photo: Standard baseline JPEG Video: AVI (Motion JPEG)
Connectivity	Micro-USB 2.0 cable (included) for connecting to a computer
Battery	Rechargeable lithium-ion battery (battery is not replaceable)
Optimal Operating and Charging Temperature	32°F to 104°F (0°C to 40°C)

STORAGE CAPACITY FOR REFERENCE

5 MP Photos	0.3 MP Photos	720p (HD) Video (Minutes)	360p Video (Minutes)	180p Video (Minutes)
Internal Memory	120	1,430	N/A	2	5
microSD Card	2 GB	1,800	21,500	10	20	N/A
4 GB	3,700	43,000	20	50
8 GB	7,500	86,100	40	100
16 GB	15,100	172,300	80	210
32 GB	30,300	344,600	160	420

Note: The above amounts are approximations. The actual capacity varies depending on the shooting environment.The video length limit per file is 30 minutes. The file size limit is up to 2 GB.

GETTING STARTED

When you use the KidiZoom®Studio camera for the first time, switch the Master Power Switch to the position.When the Master Power Switch is in the position, it is not possible to charge the camera or play any activities, and the system clock will be reset.

BATTERY CHARGING

Note: Adult operation required.

Make sure the camera is not in use and the Master Power Switch is in the position. Pull up the rubber cover over the Micro-USB port on the side of the camera.
Insert the Micro-USB Cable (small end) into the Micro-USB Port on the camera.
Insert the large end of the Micro-USB cable into a USB port on a computer.
When the battery is charging, a red LED will light up and you will see the battery charging icon.
When the battery is fully charged, the LED will turn green, then the screen will turn off. You may then disconnect the camera from the power source.

Charging Guidelines

Only charge this device using the included Micro-USB cable connected to a computer. Do not charge using a third-party adaptor. Before use, inspect the cable to confirm that it is in good condition and that there are no breaks or exposed wires. Ensure there are no particles or liquid (water, juice, etc.) in either of the connectors before plugging at either end of the cable. The device should be completely dry with no debris in the cable connectors when charging. Plugin the cable securely, in the correct orientation. If the device is on when plugged in, a dialog box may open on your computer to allow you to access the device’s drive. Never leave the device unattended while charging. Do not charge your device on soft surfaces, as they can trap heat around thedevice. Typical charging time is between 3-4 hours if the battery is fully depleted. Disconnect the device when it is fully charged. Do not leave the device charging for more than 5 hours.

Note: The actual charging time depends on the charging current, the existing charge and the ambient temperature of the charging environment.The optimal ambient temperature is 32°F to 104°F (0°C to 40°C).

BATTERY LIFE

Like with other electronic devices, the more the camera is used, the quicker the battery will drain. The battery will last approximately two hours with continuous use while taking photos and videos. With typical usage, the battery will last longer. The remaining battery capacity will display in the top right corner of the screen. When the battery level is low, recharge the battery before further use. When the battery level is too low, the camera will not turn on until it is charged.

AUTOMATIC SHUT-OFF

To preserve battery life, the KidiZoom®Studio will automatically shut off after a few minutes without input. When recording videos or using the time-lapse video function, the camera will not automatically turn off until the process completes.

BATTERY MAINTENANCE

Charge the camera regularly to keep it operating at optimal performance, even when the camera isn’t in use. Be sure to charge the camera at least every six months.

BATTERY NOTICE

Misuse of batteries can lead to them bursting, causing a fire or chemical burns. Please follow these precautions:

Do not disassemble the unit.
Do not crush and do not expose the battery to any shock or force such as hammering, dropping or stepping on it.
Do not short circuit.
Do not expose to high temperatures or place near a heat source.Do not leave in direct sunlight for any length of time.
Do not dispose of it in fire.
Do not handle damaged or leaking batteries.
Keep the battery out of the reach of children.
Keep the battery dry.
Examine the battery charging cord periodically for conditions such as damage to the output cord, housing, or other parts that may result in the risk of fire, electric shock, or injury to persons. In the event of suchconditions, the battery charging cord should not be used until properly repaired or replaced.
If you find the time between charges is considerably shortened with no change in usage, the battery could be nearing the end of its life. Please dispose of the used battery as described in this manual. The battery life varies from battery to battery depending on storage, operating conditions and environment.

Disposal of batteries and product

The crossed-out wheelie bin symbols on products and batteries, or on their respective packaging, indicates theymust not be disposed of in domestic waste as they contain substances that can be damaging to the environment and human health.The chemical symbols Hg, Cd, or Pb, where marked, indicate that the battery contains more than the specified value of mercury (Hg), cadmium (Cd), or lead (Pb) set out in Battery Directive (2006/66/EC).The solid bar indicates that the product was placed on the market after 13th August 2005.Help protect the environment by disposing of your product or batteries responsibly.

For more information, please visit:www.recycle-more.co.uk www.recyclenow.com

MEMORY CARD INSTALLATION

The KidiZoom® Studio camera is compatible with microSD and microSDHC memory cards up to 32 GB. To install:

Make sure the camera is Off.
Open the cover of the Memory Card Slot on the side of the camera.
Insert a memory card (not included) as illustrated. Once the memory card is detected, the memory card will automatically be used as the default memory.
To remove the memory card from the camera, push the card once and it will eject.

Note

VTech®recommends that you format your memory card before using it with the KidiZoom®Studio camera.
Data stored on the camera’s internal memory will not be accessible while the memory card is in use. Be sure to back up all data to a computer regularly to prevent loss of photos and video.

GREEN SCREEN BACKGROUND SETUP (INDOOR USE RECOMMENDED)

Some of the features of the camera use the included Green Screen cloth. Parental assistance is required to safely secure the cloth. Depending on your home environment, the Green Screen can be hung any number of ways: with clothes pegs, binder clips, books or weights, drawing pins, and magnets are just a few ideas. Find a place to mount it where the camera can be positioned approximately three feet or one meter away, with room for your child to be safe in the middle. Hang the cloth so that the rougher side faces the camera. The camera’seffects work best with even, cool white lighting and with a few wrinkles in the cloth as possible. For best results, make sure that there are no shadows or direct sunlight falling on the Green Screen cloth.

NOTEIf you see the video flickering, please make sure your Indoor Light Frequency is set correctly in the camera’s Settings menu. Please refer to the Settings section in this guide for details. Also, avoid having a direct light source pointing towards the camera.

TO BEGIN USING KIDIZOOM® STUDIO

Make sure the Master Power Switch is in the position and charge the camera before using it.Press the Home/On/Offbutton to turn the camera On. When turning the camera On for the first time, you will be asked to select the language. Press the Up or Down buttons to select your desired language and press the OK button to confirm.Next, you will be asked to set the date and time. Use the Directional buttons to set values. The Up and Down arrow icons will appear on the item to be adjusted. Press the Up or Down buttons or the Left or Right buttons to adjust values. Press the OK button when all values are set.

Note: If the battery level is too low and cannot keep the clock running, enter the time and date again after recharging. If you wish to later change the language, date, or time, you can do so from the Settings menu.

Home MenuFrom the Home menu, you can access all of the modes on the KidiZoom®Studio camera. Press the Home button to display the Home menu. Then press the Directional buttons to select a mode icon and press the OK button to enter.

There are six modes:

Video
Green Screen Studio
Photo
Creativity Tools
Games
Settings

Adjust Speaker VolumePress the Star button to show the option panel. Select the Speaker icon and press the Left or Right button to adjust the volume.

Video and Photo PlaybackPress the Play button to view your photos and videos.

The most recent file will appear first. Press the Up or Down buttons to select the previous or next file.
Press the OK or Play button to enlarge a photo to 2X or 4X, or to play a video. Press the Delete button to delete the current file or choose to delete all photo and video files in the memory. Further confirmation is necessary to delete all photo and video files.
While playing a video, press the Left and Right buttons to toggle fast-forward or rewind functions at 1X, 2X, and 4X speeds. Press the OK button to pause or resume playing.

Turning Off the KidiZoom® Studio CameraTo turn the camera off, press and hold the Home/On/Off button for two seconds. The camera will also automatically turn off after a few minutes without input.

TRANSFERRING FILES TO A COMPUTER

You can connect the KidiZoom®Studio camera to a PC or Mac using the included Micro-USB Cable. Once a computer is connected, you can transfer files between the camera and computer. Please follow these steps:

Insert the Micro-USB Cable (small end) into the Micro-USB Port on the camera.
Insert the larger end of the Micro-USB cable into a USB port on the computer.
If your camera was off, wait until you are asked to enter the Computer Connection mode, then select the tick icon to connect to the computer.
On the computer, you will see a removable drive called VTech 5318. Please use this to transfer files to and from the camera. There is another removable drive called VT SYSTEM, which is for the storage of system data only. Do not use or remove the VT SYSTEM drive.

NoteOnce the camera is connected to your computer, keep it connected while files are transferring. After you finish, safely eject the camera electronically from your computer and then physically disconnect the camera.

To avoid potential damage to your KidiZoom®Studio, ensure that the rubber cover of the Micro-USB Port is firmly closed when the camera is not connected to a cable.

To back up photos or videos:
Open the DCIM folder on the removable drive VTech 5318.Copy and paste your photos or videos from their subfolders to a location on your computer to back them up.
To transfer photos or videos to KidiZoom ®Studio:
Select the photo or video files you would like to upload from your computer first.
Open the DOWNLOAD folder on the removable drive VTech 5318. copy and paste your photos into the PHOTO folder, and videos into the VIDEO folder.

NoteDo not transfer photo or video files created by other cameras onto the KidiZoom® Studio camera, as these file formats may not be compatible.

Minimum System RequirementsMicrosoft^® Windows^® 8 or Windows^® 10 Operating System, Mac OS X 10.10, 10.11, macOS 10.12 to 10.15. USB port required.

Microsoft^® and Windows logos are trademarks of Microsoft Corporation in the United States and other countries. Macintosh and Mac’s logos are trademarks of Apple Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

MODES

Video

Record Video

Press the Left and Rightbuttons to cycle through video themes and effects.
Press the Shutterbutton or OK button to start recording a video. Press either button to stop recording.
Press the Up or Down button to take a recording.
After recording completes, press the OKbutton to play your video or press the Deletebutton to delete the video. When a video is playing, press the OK or Shutter button to skip the review and return to Record mode.

NOTEYou can record 720p HD video only when a memory card is inserted and you have set the video resolution to High in Settings.

Timer Modes

In the video preview screen, press the Star button to pop up the options menu. In Timer mode, select Self-timer to use a 10-second countdown timer before video capture begins, or select Face-timer to automatically start capturing when a stable face is detected.

NOTE: Timer mode will be disabled every time the camera is switched off.

Microphone VolumeIn the camera preview screen, press the Star button to pop up the options menu, press the Up or Downbutton to select the Microphone, then press theLeft or Rightbutton to adjust the Microphone volume.

NOTEIncreasing the Microphone volume will also increase the background noise on the video’s soundtrack. The Microphone volume will reset to the default volume every time the camera is switched off.

Green Screen StudioUse the included Green Screen cloth in this mode to record videos in front of simulated backgrounds.Please refer to the earlier Green Screen cloth setup section for instructions on the best placement of the cloth.

Select a Green Screen theme and press OK to use it.
In the video preview screen, press the Shutter or the OK button to start recording. Press either button to stop recording.
In the News Report theme, you can take an instant photograph or select a picture to customize your news background. You can also press the Delete button and skip the picture selection, using a plain newsbackground instead.
The Weather Forecast theme allows you to set the weather for your report. Use the Directional buttons to choose whether icons and temperatures. The temperature range includes both the Fahrenheit and Celsius scales, although the symbols F and C do not appear.
In Photo Background, you can select from the preset photos, select your own photo or take an instant photo to use for your background.

NOTE: Instant photographs will be removed once you quit Green Screen Studio and will not be saved.Green Screen Detection SettingBy default, the camera automatically adjusts for the best green screen detection for your lighting environment, but if you’re ever having trouble you can adjust this setting manually. To do this, press the Star button to pop up the options menu. Press the Up or Down button to select Green Screen Detection Setting and then press the Left or Right button to try the different modes and find the one that works best for your conditions.

PhotoTake Photos

Press the Shutter button or OK button to take a photo.
Press theLeft and Right buttons to cycle through different photo effects.
Press the Up and Down buttons for 1X to 4X digital zoom.

Timer ModesFrom the camera preview screen, press the Start button to pop up the options menu. In Timer mode, select Self-timer to use a 10-second countdown timer before taking a photo, or select Face-timer to automatically take a photo when a stable face is detected. (Timer mode will be disabled every time the camera is switched off). Creativity ToolsThere are five modes in the Creativity Tools menu. Press the Left and Right buttons to choose a mode and press the OK button to select.A. Invisibility TrickB. Video EditorC. Trick Video MakerD. Floating ObjectE. Time Lapse VideoA. Invisibility Trick (Green Screen Required)In this mode, you can use your Green Screen cloth to create invisibility illusions.

First, find a background with nothing moving in it.
Next, place your camera on the Tripod and press OKto save the background image.Press OK again to confirm. Then, keep your camera completely still or your trick may fail!
Finally, press the Shutter button to start recording. Now the Green Screen will reflect the background behind it. Then, hold the Green Screen in front of you to create the invisibility effect!

B. Video Editor

Use this mode to edit your videos. Press the Up or Down button to select a video to edit. Then, select the tick icon and press the OK button to enter the editing screen. To view the video first, select the Playicon.

Video TrimmerPress the Directional buttons to select the new video start point and endpoint. The video parts excluded from between the two points will be removed.

Video Opening

Press the Leftor Right button to select an intro and press the OK button to confirm. The opening will be added to the beginning of your video.

Background Music

Press the Leftor Right button to select a song to use as background music for your video and press the OKbutton to confirm. The background music will be mixed with the original sound of the video. If you want the background music to be louder, press the Upor Downbutton to adjust its volume.

Play Video

Select this icon to preview the edited video before saving it.Save AsOnce you’ve finished editing, select this icon to save the final product as a new video.

C. Trick Video MakerIn this mode, you can record a video in two parts and create trick effects during the pause in the recording.

First, press the Leftor Rightbutton to select the duration of part 1 of the video. Press the Shutter or the OKbutton to start recording. It will stop automatically after the set duration, or press either button to stop recording at any time.

During the break, while the camera’s not recording, set up your trick. Try changing costumes, switching places with a friend, making props appear, or even disappearing.
Next, you can press the Up or Down button to select a sound effect to be played at the beginning of part 2. Press the Left or Right button to select the duration of part 2 of the video. Then, make use of thetransparent last frame from part 1 to align the action. Press the Shutter or OK button to resume recording. It will stop automatically after the set duration, or press either button to stop recording at any time.

D. Floating Object (Green Screen Required)Use the Green Screen cloth in this mode to make objects appear to float in front of your videos.

First, pick an object that you’d like to create your illusion with. Make sure it’s not green.
Set the object on the Green Screen and press the Shutter button to take a picture of it. You may want to drape the Green Screen cloth over a box or table to create a mini photo studio (see photo for example). Be sure to move the camera close to the object so that the Green Screen fills the entire background. Check your shot in-camera preview mode before taking a picture.
After taking a photo of the object, use the Directional buttons to adjust the object’s position on the screen.
Finally, press the Shutter button to record your video with the object appearing to float.

Note: You can also use this model to create a stamp or decoration for your videos.

E. Time Lapse VideoIn this mode, you can set the camera to take photos at set time intervals and make a time-lapse video from a maximum of 300 photos.

Press the Left or Right button to select a time interval, then
Press the OK button to enter the preview screen.
Press the Shutter button or OK button to start recording.
Press the OK button or Shutter button to stop recording, or it will stop automatically when the maximum number of time-lapse photos is reached, depending on the available memory.
After recording completes, select background music and press OK to save the time-lapse video. You can review it after it has been saved or view it later in Play mode. If you did not select any background music, you can add it to the saved video with the Video Editor later.

NOTE: With the maximum interval selected, the camera can record for up to five hours, so ensure it is fully charged before starting to record a time-lapse video.

GamesThere are three built-in games on the KidiZoom® Studio camera. Press the Left and Right buttons to choose a game and press the OK button to play any of them.

Cake MasterAlign the cake layers and press the OK or Down button to stack them perfectly and make an amazing cake!
River CatPress the Left and Right buttons to move, or press the OK button to jump to avoid obstacles and get through the river! Collect a turbo item to speed up or pick up a floating ring for an extra life.
Bee MissionUse the OK or Directional buttons to keep the bee flying to collect the target amount of honey. Be careful and avoid hitting the bugs and spider webs!

SettingsPress the Left and Right buttons to choose a setting to adjust.A. BrightnessPress the Up or Down button to adjust the brightness of the LCD screen.

B. MemoryReview the status of the camera’s internal memory or of the memory card (if one is inserted). There are two advanced options:

FormatThis will erase all data in the internal memory or memory card (if one is inserted).
Factory ResetFactory Reset will erase the contents (including photos, videos, and files) stored in the internal memory and reset all system settings to factory default, such as the file index, camera settings, and game level. Files in the memory card (if used) will not be erased.

NOTE: When a memory card is inserted, data stored in the internal memory cannot be accessed on the camera unless the memory card is removed. When the memory of the camera is getting full, or when the file indexes are used up, back up all the files to your computer and then delete all of the files on your camera. To do this, either go to Settings and format the memory or delete all photos and videos from Playback mode.

C. Camera SettingsThis menu allows you to adjust various camera options. Press the Up or Down button to select an item and press the OKbutton to toggle through the options.Photo Resolution – Select between high or low photo quality captured by the camera.

Video Resolution – Select between high or low video quality captured by the camera.

NOTE: You must use a memory card to record video in 720p HD high video resolution setting.

Indoor Light Frequency – The default frequency is set according to your region. Please leave your camera set to the default value unless you are traveling.

D. Date & TimeTo change the date or time, press the OK button and use the Directional buttons to adjust the settings, and press OK to save.

E. LanguageChoose from a list of available languages to change the text interface of the camera.

F. Parental ControlsThe Parental Controls menu allows you to limit playtime for the games. Press and hold the Star button until you see a pop-up message asking for a passcode. Use the Directional buttons to enter the two-digit answer of the equation and press the OK button to proceed.On the next screen, you can choose from the following options:

No Limit – This is the default option in which games can be played for any amount of time.

Disable Games – This will disable all games and the Games menu will be hidden from the main menu.

15 / 30 / 60 / 90 minutes per day – When the accumulated game play time reaches the selected time limit, the player will not be able to play any games until the following day.

CARE & MAINTENANCE

Keep the rubber cover of the Micro-USB Port and Memory Card Slot tightly closed while the camera is not in use in order to prevent dust or water from getting into it.
Keep the camera clean by wiping it with a slightly damp cloth.
Turn the camera off at the Master Power Switch if it will not be in use for an extended period of time.
Keep the camera out of direct sunlight and away from any direct heat source.
Do not drop the camera on a hard surface and do not expose it to moisture or immerse it in water.
Keep the Lens clean. If the images are blurry, it could be because there is dust or dirt on the Lens.

GREEN SCREEN CLOTH CARE

WARNINGA very small percentage of the public, due to a pre-existing condition, may experience epileptic seizures or momentary loss of consciousness when viewing certain types of flashing colors or patterns. While the KidiZoom®Studio camera does not contribute to any additional risks, we do recommend that parents supervise their children while they play games. If your child experiences dizziness, altered vision, disorientation, or convulsions, discontinue use immediately and consult your doctor. Please note that focusing on the KidiZoom®Studio camera at close range and handling it as a game controller for a prolonged period of time may cause fatigue or discomfort. We recommend that children take a 15-minute break for every hour of play.

TRIPOD/SELFIE STICK ATTACHMENT

To mount the camera onto the Tripod/Selfie Stick, align the Tripod Screw Hole on the KidiZoom® Studio with the screw of the Tripod/Selfie Stick. Screw the nut on the Tripod/Selfie Stick clockwise to affix the camera to the mount.
Loosen the Angle Adjustment Handle to rotate the angle adjustment arm and adjust the capture angle.
Tighten the Angle Adjustment Handle after you set the capture angle.

WRIST STRAP ATTACHMENT

Locate the thread loop on the end of the strap. Insert it into the Strap Hook and push through.
Feed the end of the strap up through the loop and pull it all the way through.
Pull gently to ensure the loop is securely tightened around the bar.

KidiZoom®Studio FAQQ – Can I use my own Green Screen instead of the included cloth?A – Yes, you can. For best results, we recommend finding a cloth that’s non-reflective and the same shade of green as the included Green Screen.Q – What are the best light settings for the green screen effects?A – The green screen effects work best with even, cool white lighting.Q – Can I use other pictures or videos as my own Green Screen background?A – You can use your own pictures as Green Screen still backgrounds by selecting the Photo Background theme in Green Screen Studio. For best results, make sure the image is 1280 x 720 Baseline JPG, and transfer it to the DOWNLOAD/PHOTO folder of the camera from your computer. The camera cannot use external videos as backgrounds.

TROUBLESHOOTING

Consult this section if you experience difficulty while operating your KidiZoom®Studio camera.

Problem	Solution
The camera isn’t working	1. Turn the Master Power Switch off for 30 seconds.2. Turn the Master Power Switch on again and then press the Home button to turn it on. The camera should now work properly.3. If the camera still doesn’t work, recharge the battery and try again.
The screen display is abnormal	1. Turn the Master Power Switch off for 30 seconds.2. Turn the Master Power Switch on again and then press the Home button to turn it on. The screen display should be normal again.
Photos and videos aren’t clear	1. Make sure the lighting conditions of the shooting environment are adequate.2. Check to see if the Lens is clean.
Recorded video is not smooth	• Check your memory card’s performance. We recommend using a Class 10 or above microSD / microSDHC card. Using a memory card with lower performance may slow the video data-writing on the card and thus affect the video quality.• The performance of some memory cards will slow down after they have been used for a long time. If you have this problem, first back up your files and then reformat the card.
Cannot connect to a computer	• Check the connections on the USB cable between the camera and the computer and review the connection procedures in this manual.• Turn the Master Power Switch off for 30 seconds. Turn the Master Power Switch on and connect to the computer again.

Flickering in recordedvideo	• Check if the Indoor Light Frequency setting is correct.• Avoid having both sunlight and indoor lighting appear at the same time in your video composition.
Multicolored dotsappear in GreenScreen Studio videos	• Check if the Green Screen cloth is evenly lit.• Check if there are any wrinkles in your Green Screen cloth setup.• Check if the color of the room lighting is too warm or too cool. Try to change to a location with cool white color temperature lighting.• Try adjusting your Green Screen Detection Setting by pressing the Star button while filming.
Memory cardcan’t be detected	• Check if the memory card is correctly inserted.• Check to see if the memory card is the supported type. The camera only supports microSD or microSDHC cards.• Check to see if the file system of your memory card is FAT or FAT32. The KidiZoom® Studio camera does not support NTFS or exFAT file systems. Be sure to back up all important data from your memory card and format it in either the FAT or FAT32 file system before using it in your KidiZoom® Studio.
Can’t view thedownloaded videoor photo files	Check if the downloaded files are in the correct directory on the KidiZoom® Studio. Photos should be put in the DOWNLOAD/PHOTO folder, and videos should be put in the DOWNLOAD/VIDEO folder.KidiZoom® Studio only supports these formats:Photos in Standard Baseline JPEG, and videos in AVI (Motion JPEG) created by the KidiZoom® Studio camera.

If the problem persists, please contact our Consumer Services Department and a service representative will be happy to help you.

Battery disposal/recycling

As a responsible distributor, VTech® is committed to ensuring the correct disposal and reducing the environmental damage they can cause.VTech® offers a returns program for products with inaccessible batteries (i.e. built-in Lithium Polymer batteries).Please email [email protected] with the subject “battery disposal” to obtain a returns form.

CONSUMER SERVICES

Creating and developing VTech® products is accompanied by a responsibility that we at VTech® take very seriously. We make every effort to ensure the accuracy of the information, which forms the value of our products. However, errors sometimes can occur. It is important for you to know that we stand behind our products and encourage you to call our Consumer Services Department with any problems and/or suggestions that you might have. A service representative will be happy to help you.

UK Customers:Phone: 0330 678 0149 (from UK) or +44 330 678 0149 (outside UK)Website: www.vtech.co.uk/support

Australian Customers:Phone: 1800 862 155Website: support.vtech.com.au

NZ Customers:Phone: 0800 400 785Website: support.vtech.com.au

PRODUCT WARRANTY/ CONSUMER GUARANTEES

UK Customers:Read our complete warranty policy online at vtech.co.uk/warranty.

Australian Customers:VTECH ELECTRONICS (AUSTRALIA) PTY LIMITED – CONSUMER GUARANTEESUnder the Australian Consumer Law, a number of consumer guarantees apply to goods and services supplied by VTech Electronics (Australia) Pty Limited. Please refer to vtech.com.au/consumerguarantees for further information.

Visit our website for more information about our products, downloads, resources, and more.www.vtech.co.uk www.vtech.com.au

References

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Posted

2023-01-18

vtech

admin

Tags:

KidiZoom Studio, vtech