WAC HUG Smart Fans Installation Guide

SMART FANSHUGInstallation Instructions

Please read and review the instructions before installation

GENERAL INQUIRIES

For all questions about your ceiling fan please read all included instructions, installation procedures, troubleshooting guidelines and warranty information before starting the installationFor missing parts or general inquiries call our trained technical staff at:

1-800-526-2588 option 0MON-FRI 8 AM-8 PM ESTEmail: [email protected]Or live chat at www.waclighting.com

FAN SUPPORT

For fast service have the following information below when you call:

  • Model Name and Number
  • Part Number and Part Description
  • Date Of Purchase and Purchase Location

1-800-526-2588 option 3MON-FRI 8 AM-8 PM ESTEmail: [email protected]

DO NOT RETURN TO THE STORE

SAFETY RULES

For operation, maintenance, and troubleshooting information, visit waclighting.com/help.

  1. To reduce the risk of electric shock, insure electricity has been turned off at the circuit breaker before beginning.
  2. All wiring must be in accordance with the National Electrical Code “ANSI/ NFPA 70” and local electrical codes. Electrical installation should be performed by a licensed electrician.
  3. To reduce the risk of fire, electric shock, personal injury or damage to the fan or other items, the outlet box, and support structure must be securely mounted and capable of reliably supporting a minimum of 35 Ibs (15.9 kg). Use only UL/cUL listed outlet boxes marked “FOR FAN SUPPORT.” Use only the screws and washers provided with the outlet box.
  4. The fan must be mounted with a minimum of 7 ft. (2.1m) clearance from the trailing edge of the fan blades to the floor and a minimum of 1.5 ft (0.5m) from the edge of the fan blades to the surrounding walls.
  5. Never place objects in the path of the fan blades.
  6. To avoid personal injury or damage to the fan and other items, please be cautious when working around or cleaning the fan.
  7. To avoid electrical shock or damage to the motor or finish, do not use water or chemicals when cleaning the fan or fan blades. A dry cloth or lightly dampened cloth will be suitable for most cleaning.
  8. After making electrical connections, spliced conductors should be turned upward and pushed carefully up into the outlet box. The wires should be spread apart with the grounded conductor and the equipment-grounding conductor on one side of the outlet box, and the ungrounded conductor on the other side of the outlet box.
  9. All set screws must be checked and re-tightened where necessary before installation.

WARNING: Do not install or use your fan if any part(s) is/are damaged or missing. This product is designed for use only with the supplied parts and/or accessories designated for use with this product by WAC. Substitution of parts or accessories not designated for use with this product by WAC could result in personal injury or property damage and will void the warranty. Contact an authorized dealer or the manufacturer if any parts are damaged or missing.WARNING: To reduce the risk of electric shock, this fan must be installed and operated with the supplied wall control, or controlled from the WAC app or Wall Control (not included).WARNING: Do not use power tools to assemble or install your fan. Using power tools can result in improper assembly which can lead to noise or fan damage,personal injury or property damage.WARNING: To reduce the risk of personal injury, do not bend the blade arms when installing the brackets, balancing the blades or cleaning the fan.WARNING: Do not insert foreign objects between rotating fan blades.WARNING: Do not operate fan unless fan blades are in place.Noise and fan damage can occurWARNING: This appliance is not intended for use by young children without supervision.CAUTION: Before assembling your fan, refer to the “Making the Electrical Connections“ section. If you feel you do not have enough wiring knowledge or experience, have your fan installed by a licensed electrican.NOTE: Before servicing or cleaning the fan, switch power off at the circuit breaker.

GET SMART

This WAC Smart Fan is:

Damp location-listed to the strictest UL/cUL safety regulations
Wi-Fi and Bluetooth enabled for unlimited control
Coordinate with smart devices for voice-activated control
Compatible with our WAC app
Quiet, reliable, and up to 70% more efficient than AC motor fans

The WAC app synchronizes seamlessly with smart home devices you already own

APP DOWNLOADAvailable for purchase on the Google Pay and App Store

http://www.WACLighting.com/SmartFanStart

WALL CONTROLWC20-WTOptional Accessory Sold Separately 6 fan speeds Dims light to 1% ON/OFF
REMOTE CONTROLRC20-WTIncluded with each fan 6 fan speeds Dims light to 1% ON/OFF

TOOLS & MATERIALS REQUIRED

NOTE: Before discarding packaging materials, be certain all parts have been removed.NOTE: Place the parts from the hardware bag into a small container to keep them from being lost.

MAC IDIMPORTANT: Please make note of the MAC ID on the receiver and keep it in a safe place.Hanging Weight: 12/12.5 lbs.

PACKAGE CONTENTS

MOUNTING OPTIONS

CAUTION: To prevent electrical shock, insure electricity has been turned off at the circuit breaker before beginning.Mount to the outlet box as shown above. If your outlet box is not mounted or if you do not have proper wiring in your outlet box, hire an electrician. You will need a hot (black), neutral (white), and ground (green or bare copper), to operate this fan.

INSTALLING THE MOUNTING BRACKET

  1. Attach the mounting bracket to the outlet box with two screws and washers provided. Make sure the bracket is tight and secured.Use A parts:#10x38mm Pan Head Phillip Screws (2) Ø5*14*1mm Flat Washers (2) 3/16″ Star Washers (2)
  2. Pass supply wires through mounting bracket. Verify supply wire colors and designations.

ATTACHING THE FAN BLADES

  1. Insert blades in slots, aligning with motor assembly holes.
  2. Secure blades with blade attachment screws & washers as shown.For Blade installation, use B parts:3/16″x13mm Head Screws (10) Φ5x14x1.5mm Paper Washer (10)

HANGING THE FAN

  1. Remove 1 opposing screw and loosen the other 2 for the mounting bracket.
  2. Pass supply wires through mounting bracket.
  3. Lift the motor assembly and hang it on the hook on the mounting bracket using one of the screw holes.
  4. Secure the safety cable to the building structure using a wood screw (C). NOTE: Safety cable is required for all ceiling fan installations in Canada. A safety cable is required for ceiling fan and light (combo) installations over 35 lbs. in both flush and download models in the United States.

MAKING THE ELECTRICAL CONNECTIONS

  1.  Connect the labeled wires from fan to the corresponding wires on the receiver.
  2. Connect the labeled wires from the outlet box to the corresponding wires on the receiver.NOTE: Check all wires to make sure they are connected correctly.Mixing wires may damage the electronics on the fan and receiver.Use included wire connectors (D). Use electrical tape as needed.

INSTALLING THE OPTIONAL WALL CONTROL

NOTE: Wall control not included. A Bluetooth wall control accessory can be purchased separately.NOTE: For multi-location wiring, skip to the next step.

  1. Connect the green wire marked “GROUND” from the wall control to the copper wire from the wall outlet box that feeds back to the circuit breaker – important for proper fan function.
  2. Connect the black wire marked “LINE IN” from the wall control to the black LINE VOLTAGE wire from the wall outlet box that feeds back to the circuit breaker.
  3. Connect the red wire from the wall control to the black wire from the wall outlet box that feeds up to the fan.
  4. Connect the white wire from the wall control to the white (neutral) wire from the wall outlet box.
  5. Carefully tuck the wire connections inside the outlet box. Secure the wall control with the two (2) wall control screws provided.
  6. Attach the wall mounting plate over the wall switch and secure it with the two (2) wall mounting plate screws provided.
  7.  Fasten the wall plate to the wall mounting plate.

HANGING THE FAN / INSTALLING THE ADAPTER PLATE

  1. Secure wire connectors with supplied wire ties. Double-check the wire connections before finalizing hanging the fan.
  2. Remove the motor from the hook on the mounting bracket. Slide the motor up to the mounting bracket and place the keyhole on the motor over the screw on the mounting bracket. Turn the motor until it locks in place at the narrow section of the keyholes.
  3. Align the circular hole on the canopy with the remaining hole on the mounting bracket. Secure by tightening the two screws previously loosened and the one screw previously removed.
  4.  Raise up the trim ring and line up with the grooves on the mounting bracket. Once lined up, slide the trim ring and secure it to the canopy until snug.

  1. Remove 1 of 3 screws from the mounting ring and loosen the others (do not remove). Twist-lock the adapter plate into place.
  2.  Install the adapter plate, by screwing in the previously removed screw and tightening the others.

INSTALLING THE LUMINAIRE MODULE & GLASS

  1. Connect white wire to white wire and blue wire to blue wire.NOTE: Do not screw in the luminaire plate until LED wires are connected.

  1. Remove 3 screws from the outer perimeter of the adapter plate.
  2.  Using the screws from the previous step, install the luminaire module.

FINISHING THE INSTALLATION

  1. Install glass shade into the grooves without over-tightening.

CONTROLLING THE FAN

Your fan was delivered to you with the included control already paired to your fan. You will need to remove the pull tab to begin using your remote control.A: Light On/Off, Bright/DimB: Fan On/Off, Speed Up/DownC: Season (Summer/Winter)Air-Gap Switch: Pull tab to power off in case of emergency.Not necessary for normal fan operation (only included with wall control).NOTE: Your fan features 6 speeds. An audible tone will indicate when the speed is increased or decreased. When the fan has reached the minimum/maximum speed level the fan will beep twice.NOTE: Pairing must be completed within 3 minutes of turning the power on to the fan receiver.

CONTROLLING THE FAN

Breeze Mode

  1. Breeze Mode mimics the natural ebb and flow of winds in nature by varying the fan speed.NOTE: Breeze Mode always rotates your fan in the Summer (CCW) direction
  2. To start Breeze Mode, press and for 4 seconds. The LED will blink green and the fan will beep.
  3. To exit Breeze Mode and return to standard fan mode, press and for 4 seconds. The led will blink green and the fan will beep. Your fan will return to the direction and speed it was set to prior to entering Breeze Mode.

Controlling Multiple Fans with Remote or Wall ControlsYour remote and wall controls are capable of controlling multiple fans. A remote or wall control has the ability to control an unlimited number of fans with the only limitation being the Bluetooth® range of the control and fans you want to have on the same controller. Power down the target fans circuit for 30 seconds and then turn it back on. Hold the fan and light button for 10-15 seconds until you hear an audible beep from each fan.NOTE: Fans you do not wish to have on the same controller should remain powered down or wait for the 3-minute pairing window to close for that specific fan.Pairing a remote control or wall control to an additional fan(s) can be performed in the same manner as described in the pairing section.NOTE: Pairing must be completed within three (3) minutes of powering the fan.Synchronizing Control Across Multiple FansIf you are controlling more than one fan with remote control, there is a possibility that their light state, fan state, or fan direction can get out of sync. To bring the fans/lights back into sync please follow the instructions on the next page.

Fan On/Off: Press and hold the button for 4 seconds. The LED on the remote will flash green and all connected fans will beep to indicate the message has been received. All fans will turn off. This will bring all fans controlled by the remote into sync.Light On/Off: Press and hold the button for 4 seconds. The LED on the remote will flash green and all connected fans will beep to indicate the message has been received. All lights will turn off. This will bring all fans controlled by the remote into sync.Fan Direction: Press and hold the button for 4 seconds. The LED on the remote will flash green and all connected fans will beep to indicate the message has been received. All fans will be set to summer mode (CCW rotation). This will bring all fans controlled by the remote into sync.

FACTORY RESET

NOTE: If you change your Wi-Fi settings (SSID or Security Passphrase you will need to perform a Wi-Fi reset on the fan by holding down the fan speed up and fan speed down buttons on the remote control for 10 seconds. The light on the remote will flash green and the fan will sound two long beeps. You can then use the Modern Forms Fans app to connect your fan to the new network.NOTE: Factory reset will remove remote control(s), wall control(s), and WAC Smart Fan app connections.NOTE: You may need to factory reset your receiver if you experience issues with network connectivity. Once you factory reset your receiver – go back into the app and follow the steps.The factory reset from the wall control only works if the wall control was successfully paired to the fan.

APPLICATION

In addition to the included controller, you can operate your fan by purchasing the WAC Smart Fans app.*Upgradeable with Smart FeaturesScan the code to the right with your phone to find out how you can enable smart features through the WAC Smart Fan app and integrate with your smart home ecosystem.NOTE: Press light toggle and season toggle and hold for 4 seconds if you prefer not using the app or broadcasting Wi-Fi.

  1. To use the WAC Smart Fan app, download it from the App Store or Google Play.
  2.  Open the app to create your account. You can also log in using your Facebook or Google account.
  3. To set up a Wi-Fi connection you will need the SSID and Wi-Fi password for the network you wish to connect to.
  4. You will receive a prompt to name your fan device and upload an optional picture of it if you choose.For more detailed app Instructions and Smart Home Device Integrationhttp://www.WACLighting.com/SmartFanStart
  5. The WAC Smart Fan app will walk you through the main screen and show you how to create schedules, change fan speeds, dim the light, switch between Summer and Winter Modes, invite users, create groups, and much more. Please refer to the WAC Smart Fan app instructions for more details.

**Additional purchase required to enable app control and integration.**$9.95 + applicable tax per fanScan and follow prompts for multilingual instruction options and Smart Fan FAQs:

Spanishhttp://www.waclighting.com/fansupport

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Frenchhttp://www.waclighting.com/fansupport

Product Model Description Finish
Bluetooth Wall Control WC20 6 fan speeds, dim light to 1% Works in conjunction with WAC Smart Fan receiver(not included) WT
Bluetooth Remote Control RC20 Compatible with WAC Smart Fans 6 fan speeds, dim light to 1% WT

TROUBLESHOOTING

My Fan Will Not Start

  1.  Check main and branch circuit fuses or circuit breakers.
  2. Check line wire connections to fan and switch wire connections in the switch housings.

WARNING: Make sure the main power is turned off!My Fan is Noisy

  1. Allow for a 24-hour break-in period. Most noises associated with a new fan will go away during this time period.
  2. Check to make sure the screws attached to the blades (and blade arms when applicable) are tight.
  3. Check to make sure all screws in the motor housing are snug.
  4. Make sure the light cover is tightened and/or glass is snug.
  5.  Tighten the hanger bracket screws and make sure the outlet box is secured.
  6. Your wire connectors may be rattling against the fan’s canopy.
  7. Make sure you have a cUL/UL-approved outlet box and it is installed correctly.

My Fan is Wobbling

  1. Make sure the fan blades are properly aligned and securely fastened to the motor housing assembly/blade arms
  2. Make sure the gaps between the blades are evenly distributed.
  3. Make sure you are using an approved cUL/UL listed outlet box and it is installed correctly

My remote or wall control is not controlling my fanVerify that the fan is receiving power by power cycling the fan.To do this:

  1.  Cut power to the fan via standard On/Off wall switch, or the breaker if the standard wall switch is not applicable.
  2. Wait at least 10 seconds, and then restore power.
  3. The fan will power on in Pairing mode for 3 minutes.
  4. Press and hold (ICON) and (ICON) buttons on wall control for 10-15 seconds.
  5. When the LED indicator remains solid green, and three (2) audible beeps are heard, the pairing process is complete.

My home Wi-Fi network is not showing up in the app’s list during setup.

  1. Your fan supports connection with 2.4GHz 802.11b/g/n networks. Confirm your network is compatible by checking your router settings or contact your router manufacturer.
  2. Make sure your network’s SSID is not hidden.
  3. Your fan does not support 5 GHz network connectivity.

My Fan failed to join the Wi-Fi networkMake sure you entered the correct Wi-Fi password and your mobile device is connected to the same network you attempted to connect the fan.Make sure you are within the router manufacturer’s specified range. If all of these steps have failed – please power cycle your fan and router and retry.

What is power cycling and how do I power cycle my fan?Power cycling is the act of temporarily removing the power source for your fan. If the fan is powered through a wall switch, turn the switch off for 10 seconds and back on. Alternately, you can use the circuit breaker the fan is connected to by toggling it off for 10 seconds and back on. If your fan is wired through a WAC wall control (P/N: WC20-WT) pull the Air-Gap Switch on your wall control, wait 10 seconds, and re-insert.What is Adaptive Learning?Adaptive learning is an exclusive feature that allows your fan to learn your daily/weekly habits and automatically recommend scheduled activity through the Modern Forms app. This feature can be toggled on or off.What is Breeze Mode?Breeze Mode mimics the natural ebb and flow of winds in nature by fluctuating your fan’s speed.What is Pairing?Pairing is the process of connecting your WAC remote or wall control to your fan. Your fan comes pre-paired to your included remote control.However, if you want additional controls for your fan or if you’re replacing a control, refer to the pairing and unpairing section of the instructions.What is a Factory Reset?Factory Reset is a restore of the fan’s original settings. This can be achieved from the control or by pressing and holding the small button on the receiver until you hear three audible beeps or by holding down the fan toggle, light toggle, and season toggle buttons on your paired remote or wall control for 10 seconds. NOTE: You will need to repair your remote or wall controls to the fan following a factory reset. A factory reset will also disconnect the fan from your home Wi-Fi network and will require you to add the fan using the WAC Smart Fans app.Please refer to the FAQ section of our app for further guidance. For all other questions, please contact our dedicated Fan Support specialists. Contact information can be found at the front of the instructions.

CERTIFICATE OF WARRANTY

Congratulations on your new purchase.Your new WAC Smart Fan is engineered to make life easier every day. WAC creates future-forward fans and luminaires that provide energy savings and outstanding efficiency. Our dedication to doing things the right way goes beyond our love for amazing products. WAC Smart Fans™ warrants any of its outdoor rated ceiling fan products that they are to be free from defects in material and workmanship for a  period of one (1) year from the date of purchase; outdoor painted finishes are warranted for two (2) years; LED light modules and electronic components are warranted for five (5) years;DC motors and stainless steel finishes are warranted for a lifetime under normal use to the first non-dealer purchaser.Although WAC uses the best available materials and does extensive testing for finish endurance, some fading or chalking may occur and isconsidered normal.For coastal locations, some corrosion and/or deterioration is considered “normal wear” in this environment.Therefore, any finish claim due to coastal environment conditions is not applicable to our warranty.If a product is defective, all efforts willbe made to correct the problem in the field.If the problem cannot be resolved, an RGA number will be issued.WAC obligation is expressly limited to repair or replacement, without charge, at the  WACfactory after prior written return authorization as been granted.WAC obligation under this warranty shall not extend beyond the distributor’s initial purchase price of the product and accordingly, any consequential damages or labor costs arising out of a defect are expressly excluded.This warranty shall not apply to products that have been altered, improperly installed, mishandled, or misused.Notice of a defect in writing must be received by  WAC within five (5) years from the date of purchase (or according to period of time as outlined by material).Excluded from warranty are any 3rd party component which carries its own manufacturer’s warranty.  Note: WAC  product warranty  applies only to purchases from authorized WAC distributors. THERE ARE  NO WARRANTIES THAT EXTEND  BEYOND THE  DESCRIPTION ON  THE FACE HEREOF INCLUDING  WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  PURPOSE. The Bluetooth ®  word mark and logos are registered trademarks owned by  Bluetooth SIG, Inc. and any use of such marks by Wangs  Alliance Corporation is under license. Other trademarks and trade names are those of their respective owners.

SMART FANSF- 036L & F-037Lwaclighting.com

References

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