start hereWillow Wearable Breast Pump Quick Start Guide Generation 3
Welcome to the family.
 |
1-888-WILLOW-3 |
| [email protected] |
keys to success
 |
 |
 |
| Learn how to ALIGN | Learn how to establish a good SEAL | Learn how to empty your Pump to avoid milk spills(aka FLIP TO FINISH) |
meet willow
For more details:See pages 5-7 in the Instructions for Use
get the app
Your phone is your pumping partner. The app can help you…
- view your suction level
- track volume
- receive helpful tips and alerts
- see which phase you’re in
getting started
Here are the five stages of pumping with Willow for the first time.
Watch videos in-app or at willowpump.com
check your Willow size
What’s your Willow size? Your size for Willow might be different than the size you use for another pump! Using the right size for your Flange or Milk Container can make all the difference when it comes to comfort and milk volume you get with Willow. You need to measure the size of the base of your nipple to get the correct size for Willow.Visit willowpump.com/sizeme to check your size and see which accessories are available.
For more details:See pages 8-9 in the Instructions for Use
your bra matters
The bra you wear while pumping with Willow needs to keep the Pump pressed firmly and securely against your breast. Use a full-coverage nursing bra with a flap.
TIP: If it feels like Willow might shift when you move, tighten your bra or pick a different one.For more details: Visit willowpump.com
setup
Just four steps – and you’re ready for your first pump session!
- Boil Flange and Flextube™ for 10 minutes and let air dry
- Wake up Willow by plugging the Pump into the Charger and waiting until the Pump lights up, then unplug.
- Download app & pair Pump• Download the “Willow” App from your smartphone’s App Store• Your phone needs to be charged with Bluetooth on• Your pump needs to be on to pair – press & hold the On/Off button
- Watch the videos (find them online or in the app)
For more details:See pages 11-12 in the Instructions for UseWatch videos in-app or at willowpump.com
start assembly
First, assemble the Flange, Flextube™ & Milk Bag.
For more details:See pages 14-17 in the Instructions for UseWatch videos in-app or at willowpump.com
put a flange on the body
Hold the Flange against your breast, centering your nipple in the Flange Tunnel (we call this alignment). Look down and to the sides as you center your nipple.
For more details:See pages 18-20 in the Instructions for UseWatch videos in-app or at willowpump.com
check if your nipple’s centered
Look through the clear Flange. The tip of your nipple should NOT touch the top, sides, or bottom of the Flange Tunnel. If it does, try again.
NOTE: If your nipple is touching the Flange Tunnel even with proper alignment, you may not have the correct Flange size.
connect pump
Once your nipple’s centered, connect the Pump.
For more details:See page 20 in the Instructions for Use
secure both pumps
For more details:See pages 23-24 in the Instructions for UseWatch videos in-app or at willowpump.com
pump
You might hear quiet sounds when you’re pumping – they’ll change as Willow transitions from Stimulation to Expression.
Louder, slower soundsThe Pump is latching.Remember to hold Willow securely against your breast.Short, quick soundsYou’ll experience let-down – the milk will start to flow.Slow, quiet soundsMany women transition within 2 minutes, but this can vary.Note: you cannot go back to the Stimulation phase.The Pump transitions from Stimulation to Expression as soon as the let-down is detected.For more details:See page 22 in the Instructions for UseWatch videos in-app or at willowpump.com
check your volume & adjust suction
| Use the Willow app to keep tabs on your progress. | Use the increase/decrease buttons on the Pump to find the suction level that’s right for you. |
 |
 |
- You’ll have access to the first three suction levels in Stimulation. Once you’re in Expression and have pumped about 0.5 oz. of milk, you’ll have access to all seven suction levels.
- If you haven’t transitioned to Expression within 2 minutes, you may need to realign.
For more details:See pages 26-27 in the Instructions for Use
flip to finish
You’ll see milk in the Flange Tunnel after you break the latch and remove Willow. Flip Willow upside down to capture this milk in the Milk Bag (psst … it’s normal for a few drops to be left in the Flextube™ after Flip to Finish).
 |
Willow so blue thumb tab faces you |
 |
until Pump starts to gulp |
 |
until milk completely disappears and you hear one loud slurp (typically 3 to 4 gulps at this point) |
 |
all the way over and wait until gulps stop (after a total of 8 gulps) |
TIP: If more than a few drops of milk remain in the Flextube™ after Flip to Finish, press Play and do it again.For more details: See pages 30 – 33 in the Instructions for UseWatch videos in-app or at willowpump.com
empty milk bag
Use clean scissors to cut on the dotted line to open the Milk Bag.
For more details: See page 40 in the Instructions for Use
learn the lights
Willow will talk to you via its lights. Here’s what they mean.
On/Off Blinks Orange:Check the connection from Milk Bag or Container to Flextube,™to Flange or Container, and Flangeor Container to Pump™ Flextube
Pump/Pause Pulses White and On/Off Blinks Orange:Make sure Willow is pressed firmly against the breast with no fabric between your skin and the pump.The color of light indicates battery status.
Green SolidEnough charge for 2+ sessionsOrange SolidEnough charge for 1 session
Red SolidLow battery – inadequately charged for the sessionWhite Pulsing:Willow pauses after 25 minutes of continuous pumping. Press the Pump/Pause button to continueWhite Solid:Your Milk Bag or Milk Container is full. Add a new bag or use an empty Container and then press Pump/Pause to continue pumpingLOOK FOR ALERTS IN YOUR APP!
your tools
Don’t get stuck or frustrated – reach out. We are here for you.
|
for all the details |
 |
 |
|
instructions for use |
||
|
on-the-go |
 |
 |
|
help in the Willow App |
||
|
person to person |
 |
 |
|
1-888-WILLOW-3 call or text |
chat with us at willowpump.com |
report this adThese tips are updated periodically, so please check willowpump.com for the current version.
©2019 Willow. All rights reserved.The stylized “W,” Willow, and Flextube are trademarks or registered trademarks of Willow in the United States and other countries.Patent: willowpump.com/patentsART-1095-A
References
[xyz-ips snippet=”download-snippet”]