TrueAir2 Wireless Earbuds User Manual

SOUNDPEATS TrueAir2

MANUFACTURERShenzhen SoundSOUL Information Technology Company LimitedRoom 1308-1309, Building B, Huihai Square, Chuangye Road,Longhua District, Shenzhen, China. 518109www.soundpeatsaudio.com

TrueAir2

USER MANUAL

Package Content

Specifications

  • Bluetooth Version – Bluetooth 5.2
  • Bluetooth Chip – Qualcomm® QCC3040
  • Maximum Working Range  –  33 feet / 10m (no obstacle)
  • Play Time  –  5 hours (volume at 60%)
  • Earbuds Charging Time  –  1.5 hours
  • Case Charging Time  –  1.5 hours
  • Charging Case Recharge Earbuds  –  4 times
  • Earbud Dimension  –  1.54*0.70*0.64 in / 39.2*17.7*16.2 mm

Product Diagram

Button Control

  • Power-On  –  Auto: Take out from charging case
      • Manually: Press and hold the MFB for 1.5s
  • Power Off  –  Auto: Place back into charging case
      • Manually: Press and hold the MFB for 10s
  • Play / Pause  –  Double tap the MFB
  • Volume –  –  Single tap the le MFB
  • Volume +  –  Single tap the right MFB
  • Previous Track  –  Press and hold le MFB for 1.5s
  • Next Track  –  Press and hold right MFB for 1.5s
  • Answer / Hang Up Phone Call – Double tap the touch button
  • Reject Phone Call  –  Press and hold the MFB for 1.5s
  • Switch Between Two Calls  –  Press and hold the MFB for 2s
  • Manually Enter Pairing Mode  – Press and hold the MFB for 6s
  • Activate Voice Assistant  –  Triple tap the MFB

Wearing

1. Identify the le and right earbuds.2. Rotate earbuds to nd most comfortable angle.

Getting Started

Pairing

  1. Take both earbuds out of the charging case while the case is with enough power left, the left and right earbuds will pair to each other at first with a prompt suggest successfully connected. After this, the left indicator will turn white, and right indicator flashes in red and white alternately with a voice prompt “Pairing” indicating the earbuds enter pairing mode.
  2. Activate the Bluetooth on your device and choose “SOUNDPEATS TrueAir2” to connect. The right indicator will stop flashing with a voice prompt “Connected”.
  3. SOUNDPEATS TrueAir2 earbuds can remember previously paired device. To reconnect to one device, you only need to activate the Bluetooth in the device and take out both earbuds, the earbuds will automatically connect to each other, and then pair to the device. If they don’t re-pair automatically, please choose the pairing name to connect again.
  4. Mono mode: TrueAir2 earbuds support working with either earbud only after successfully connected.

Factory Reset

(Try the following steps if you fail building connection between two earbuds, or between earbuds and device.)1.Clear the pairing record between the earbuds and all your devices.2.Place back both earbuds and make sure they are in charging status. Press and hold both MFBs for 10 seconds until both indicators flash in white twice.

Charge

SOUNDPEATS TrueAir2 earbuds are provided with a charging case for easy carrying and charging. It can recharge both earbuds for around 4 times.

Charge the earbuds1.Place back the earbuds in right charging slots and make sure the contactors connect.2.Charging starts with red indicators staying on, and ends with red indicators going out.

Charge the caseThe charging indicators don’t stay on red after placing back the earbuds, please charge the case then.

  1. Use a Type-C adapter to charge the case (current not over 1A). The LEDs stay on red while charging, and go out after fully charged.
  2. Please charge the earbuds and case at least once per 3 months when not in use for a long time.

Warranty Regulations

We warrant this product to be free from manufacturing defect for 12 MONTHS.www.soundpeatsaudio.comPlease scan the QR code or search the link below for detailed PDF manual.  https://soundpeatsaudio.com/downloads/

Qualcomm

Qualcomm aptX, Qualcomm TrueWireless and Qualcomm cVc are products of Qualcomm Technologies, Inc. and/or its subsidiaries.Qualcomm and Qualcomm TrueWireless are trademarks of Qualcomm Incorporated, registered in the United States and other countries.

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference.(2) this device must accept any interference received, including interference that may cause undesired operation.Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FAQ

BLUETOOTH

How to reset SoundPEATS TrueAir2?

  1. Clear the pairing record between the earbuds and all of your devices.
  2. Place both earbuds back into the charging case and make sure that both earbuds are in charging status (Both earbuds have solid red lights).
  3. Press and hold both multi-function buttons for 10s until both indicators flash in white twice.
  4. If the resetting completed successfully, when you take the earbuds out of the charging case, one earbud will flash red and white lights, and the other has solid white light.

NOTE:

  1. If any earbud flashes white light rapidly, please try to double tap the MFB, then put it back into the charging case and take it out of the case again after a few seconds.
  2. While taking out both earbuds after successfully reset, please wait for seconds before the earbuds pair to each other at first, then turn on the Bluetooth of your device to connect. If one earbud doesn’t connect, please put it back and then take it out, it should connect automatically then.

Why does the sound of the earbuds cut or noise occur?

Reasons Workarounds
Case 1 When using the earbuds close to personal computers, Wi-Fi routers, microwave ovens, refrigerators, etc. Refrigerators, microwave ovens, Wi-Fi routers, personal computers, etc. are devices that emit radio waves.The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves. Please use the earbuds away from Wi-Fi routers, personal computers, microwave ovens, refrigerators, etc. in order to avoid radio wave interference.
Case 2 When using the Bluetooth device in the pocket of the chest or pants, or a bag while listening to the audio. If the engine ear is diagonal to the Bluetooth device, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking. When put the Bluetooth device in a pocket or bag, move it to a place where there are no obstacles between Bluetooth device and earbuds (such as the human body) for Bluetooth communication.
Case 3 When using the earbuds closes to the other Bluetooth devices.The earbuds may be affected by these radio waves when using them in a location with a mixture of multiple radio waves. Turn off the Bluetooth function of the other Bluetooth devices.
Case 4 When using the device away from the earbuds, such as in a different room.Bluetooth communication gradually becomes weaker the further away Bluetooth earbuds are placed from a Bluetooth player.When using Bluetooth earbuds and a Bluetooth player in different rooms with the doors closed, Bluetooth communication may be weak. Keep the Bluetooth earbuds as close to the Bluetooth player as possible.
Case 5 When playing music with High-Resolution audio format or a large file size.The file size becomes large when music files are compatible with the High-Resolution audio format.Music files with a large size may affect Bluetooth communication. Change the settings of the Bluetooth audio streaming playback quality on your Bluetooth headphones or speaker to Priority on stable connection.
Case 6 When a lot of applications are running at the same time when use the Bluetooth function. Quit apps which you are not using on the device to reduce the load.

What can I do if the earbuds stop connecting to my device?

  1. Clear all the pairing records between the earbuds and the previous devices.
  2. Try to clear some pairing names on the Bluetooth list of the device and restart it then.
  3. Put the earbuds into the charging case to charge and reset.
  4. Take the earbuds out of the charging case and leave some time for them to pair with each other. Then open the Bluetooth of your device to connect.

What can I do if the left earbud and the right earbud won’t work together?

  1. Please use a piece of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well. A low battery can negatively influence pairing.
  2. Put them back into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my computer?

  1. UNPAIR the earbud from the phone, then the earbuds will lose Bluetooth connection to the phone and entry into pairing mode.
  2. Put the earbuds into the charging case to reset.
  3. Take them out of the case. One earbud will flash red and white light, the other earbud will stay in white. At this time, please turn on the Bluetooth of your computer to connect.
  4. If those do not help, you may need to update your computer’s Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor’s website, then restart your system before attempting to pair and connect to your SoundPEATS earbuds.
SOUND

Why does the volume of the earbuds reduce after using a period of time?

The sound hole may have been blocked by foreign objects. Please clean the earbuds regularly to avoid dust or secretions blocking.

What can I do if one earbud is quieter than the other?

  1. Please try to clean the earbuds.
  2. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
  3. Please change other devices. You can try this way:– UNPAIR and delete from your original device– Pair to a new device and play music– UNPAIR and delete from this new device– Pair back with original device
  4. Try to reset the earbuds.

Why the other side could not hear me when calling?

  1. Please choose to pick up phone calls via the earbuds.
  2. Please do not mute the phone calls.
  3. Please clean the Mic holes to avoid dust or secretions blocking.
  4. Please kindly adjust the volume through the earbuds and devices.
  5. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
  6. Please change to some other devices to see if the condition is the same.
CHARGING

What should I do if any earbud stops charging?

It is possible that your battery is completely empty, and it needs a bit of time to activate itself. There might not be any sign of activity during the first minutes of charging.First, confirm if your symptom is resolved after charging your device for more than 5 minutes.If the LED indicator on the earbud stays off, please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors and try to adjust the earbuds to ensure the led light is on, then make sure to try and fully charge the earbud. This may take several hours.

What if the LED indicator on the earbud turns red for a while, then turns off?

That means that the earbuds don’t need to be charged or that the battery charge function isn’t activated.

TOUCH CONTROL

What can I do if the touch controls do not work always?

  1. Please touch the middle of the control area, and keep your hands dry, the earbuds may not response on wet fingers.
  2. Please try to skip songs for more times to find your ideal frequency to control the earbuds.
  3. Please touch the control area with different forces/angles/time to see if it works.
  4. Another way for you to have a try: discharge the earbuds, then charge and reset.
CUSTOMER SERVICE TEAM

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our support team through your order or our contact in the manual, we will surely help you out soon. SoundPEATS provides 12-month warranty for every product. Your satisfaction is always greatly important to us.

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TrueAir2 Wireless Earbuds User Manual – TrueAir2 Wireless Earbuds User Manual –

 

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